ClubWise Pricing Plan & Cost Guide

ClubWise

An Integrated Club Management Solution for Fitness Clubs

4.09/5 (23 reviews)

ClubWise Pricing

Pricing model: One Time License

Contact ClubWise for pricing information.

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ClubWise Pricing Reviews

Pros
  • Couldnt have done it with out them. Support team are amazing and they are always striving to make it better and better.Kristian E.Read the full review
  • Our experience with clubwise has been great from day 1, excelent sales presentation, simple transfer of information and brilliant ongoing help.Jonathan L.Read the full review
  • Excellent sales, support and training. Excellent Help Desk - so much better than our previous supplier.Paul T.Read the full review
Cons
  • The software for creating the newsletters is very poor I use a different software because its so bad.Chris G.Read the full review
  • Not much really, few teething problems with the online signing system but all sorted quickly with no disruption to member sign ups.Jake W.Read the full review
  • There does appear to be members of the support team who have had little or no training which can be frustrating.Nick H.Read the full review
93%
recommended this to a friend or a colleague

4 reviewers had the following to say about ClubWise's pricing:

Jake Whanstall

Great software, good customer service and helpdesk.

Used daily for less than 6 months
Reviewed 2018-02-22
Review Source: Capterra

Pros
Ease of use, nice operating system, clear to get reports on members and what you need to do with members, great affordable gym sign up and retention softwear

Cons
Not much really, few teething problems with the online signing system but all sorted quickly with no disruption to member sign ups.

Response from ClubWise Software


Hi Jake,

Thank you so much for this great review! We are delighted that you are happy with the product and service provided by ClubWise.

Your continued custom is extremely important to us, as are your views and feedback on the system. Thanks again for sharing.

ClubWise

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Taylor

ClubWise ticks all the boxes!!!

Used daily for 2+ years
Reviewed 2016-08-04
Review Source: Capterra

We have been using ClubWise now for over 3 years and our overall experience has been great. We are a small independent Health and Fitness Club and ClubWise gives us everything we need from a membership system and more. We started off using the basic system and DD collections and we have added modules as we have gone along. We now have on line joining and the on line member area including the class booking system. To date we have not had a problem with the system or the collections and the Support Desk is second to none - always friendly and helpful

Pros
Easy to use and affordable. Add modules as you need them. Friendly, helpful staff. Excellent sales, support and training. Excellent Help Desk - so much better than our previous supplier.

Cons
Help Desk hours are only 9 to 5 although there is 24 hour support for emergencies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nick Hirst

The system is very good with a lot of add on features. The support can be quite poor

Used daily for 6-12 months
Reviewed 2018-02-14
Review Source: Capterra

Pros
Flexibility and cost. The system is user friendly in most areas. Having the cash register, membership system, direct debits all integrated is great

Cons
The support can be patchy at best. There does appear to be members of the support team who have had little or no training which can be frustrating. Quite often you will need to chase the support team as tasks have not been completed

Response from ClubWise Software


Hi Nick,

Thank you so much for taking the time to write this review for ClubWise. We are delighted that you are finding the system flexible and user friendly. It's also great to hear that the level of integration that ClubWise provides is of such value.

I'm sorry to hear that you are experiencing some frustrations with our Support function. I understand our Support Manager has been in touch to discuss this with you, and will work to resolve any outstanding issues as a priority.

In the meantime please be assured that we are taking steps to improve the knowledge of our support staff and accelerate escalations where support staff are unable to assist in the first instance.

Thank you again for taking the time to write this review, you comments and feedback is extremely valuable to us and allows us to continually improve our product and service.

Many thanks
ClubWise

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Alex Sullivan

Game changer

Used daily for 1-2 years
Reviewed 2016-08-19
Review Source: Capterra

Brilliant, it's easy to use and to switch over. Lee was very helpful in setting it up and has always been help thoughout

Pros
The support team are fantastic

Cons
Expensive, don't like that I have to pay for extra's when I feel I already pay a lot already

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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