Clubworx Features

Clubworx

Gym management software for fitness studios

4.67/5 (48 reviews)

Clubworx Feature Summary

  • ACH Payment Processing
  • Activity Dashboard
  • Activity Logging
  • Activity Tracking
  • Administrative Reporting
  • Analytics
  • Appointment Management
  • Attendance management & tracking
  • Auto-Responders
  • Automated Billing
  • Automatic Notifications
  • Barcode Scanning
  • Barcode Support
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chat
  • Check-in manager
  • Class management
  • Class scheduling
  • Client database
  • Contact History
  • Contract management
  • Credit Card Integration
  • Custom, website-integrated Contact Us forms
  • Customer accounts
  • Customizable Billing
  • Customizable Fields
  • Customizable branding
  • Data Import/Export
  • Debtor reports
  • Drag and Drop Interface
  • Email integration
  • Email invitations & reminders
  • Email management
  • Event management
  • Golf clubs
  • Gyms / fitness clubs
  • Inventory management
  • Lead Capture
  • Member portal
  • Membership management
  • Multi-Location Support
  • Online Booking Integration
  • Online payments
  • Online registration
  • Onsite payment processing
  • Payment processing
  • Point of Sale (POS)
  • Prospecting tools
  • Rank management
  • Real Time Analytics
  • Real Time Reporting
  • Recurring Billing
  • Reminders
  • Reporting & statistics
  • SMS integration
  • Scheduling
  • Secure Login
  • Signed Agreements
  • Text message reminders
  • Web Integration
  • Website integration
  • Website management

Competitor Feature Comparison

ACH Payment Processing
API
Access Control
Activity Dashboard
Activity Tracking
Administrative Reporting
Appointment Management
Assessment Management
Attendance Management
Attendance Tracking
Auto-Responders
Automated Billing
Automated Scheduling
Automatic Notifications
Barcode Scanning
Barcode Support
Billing & Invoicing
Booking Management
Calendar Management
Chat
Class Scheduling
Client Portal
Contact History
Contract Management
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Customer Accounts
Customer Activity Reporting
Customer Database
Customizable Branding
Data Import/Export
Drag & Drop Interface
Electronic Payments
Email Integration
Email Invitations & Reminders
Event Scheduling
Instructor Scheduling
Inventory Management
Lead Capture
Multi-Location
Online Booking Integration
POS
Progress Tracking
Prospecting Tools
Real Time Analytics
Real Time Reporting
Recurring Billing
Registration Management
Reminders
Reporting & Statistics
SMS Integration
Secure Login
Tagging
Task Management
Website Integration
Website Management
Visit WebsiteCompare App
ACH Payment Processing
API
Access Control
Activity Dashboard
Activity Tracking
Administrative Reporting
Appointment Management
Assessment Management
Attendance Management
Attendance Tracking
Auto-Responders
Automated Billing
Automated Scheduling
Automatic Notifications
Barcode Scanning
Barcode Support
Billing & Invoicing
Booking Management
Calendar Management
Chat
Class Scheduling
Client Portal
Contact History
Contract Management
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Customer Accounts
Customer Activity Reporting
Customer Database
Customizable Branding
Data Import/Export
Drag & Drop Interface
Electronic Payments
Email Integration
Email Invitations & Reminders
Event Scheduling
Instructor Scheduling
Inventory Management
Lead Capture
Multi-Location
Online Booking Integration
POS
Progress Tracking
Prospecting Tools
Real Time Analytics
Real Time Reporting
Recurring Billing
Registration Management
Reminders
Reporting & Statistics
SMS Integration
Secure Login
Tagging
Task Management
Website Integration
Website Management
Visit WebsiteCompare App
ACH Payment Processing
API
Access Control
Activity Dashboard
Activity Tracking
Administrative Reporting
Appointment Management
Assessment Management
Attendance Management
Attendance Tracking
Auto-Responders
Automated Billing
Automated Scheduling
Automatic Notifications
Barcode Scanning
Barcode Support
Billing & Invoicing
Booking Management
Calendar Management
Chat
Class Scheduling
Client Portal
Contact History
Contract Management
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Customer Accounts
Customer Activity Reporting
Customer Database
Customizable Branding
Data Import/Export
Drag & Drop Interface
Electronic Payments
Email Integration
Email Invitations & Reminders
Event Scheduling
Instructor Scheduling
Inventory Management
Lead Capture
Multi-Location
Online Booking Integration
POS
Progress Tracking
Prospecting Tools
Real Time Analytics
Real Time Reporting
Recurring Billing
Registration Management
Reminders
Reporting & Statistics
SMS Integration
Secure Login
Tagging
Task Management
Website Integration
Website Management
Visit WebsiteCompare App

Clubworx Feature Reviews

25 reviewers had the following to say about Clubworx's features:

Jim Adams

We are Happier with Clubworx than our previous software

2019-05-22

We have been happy with the software and responsiveness of customer support.

Pros

Client scheduling thru the member portal has been seamless.

Cons

It was a little clunky setting up the schedule blocks for our Small Group Personal Training sessions, but it was a small price to pay for all the other options we picked up from the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Jim,

Thank you for taking the time to leave this review. We're really happy to hear that Clubworx has had such a positive impact on your business.

We are constantly working to improve everything we do and we appreciate your honest feedback.

We're looking forward to supporting you!

Ian.

Read more
Jess Rawstorne

Amazing intuitive software - simple to use and effective. Has revolutionised our fitness studio

2017-06-10

We tried out so many different providers including Mind Body which the entire industry seems to use yet were told by MB that we had to move across our payment system which is simply a big no-no for us.

Pros

Integrates with Stripe and enables both the waivers and payments to be done in the one action.

Cons

No drag and drop feature on the calendar. This would make it even easier to schedule and move sessions especially flexibility is required by our clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Jess,

Thank you for your review! We are thrilled to hear that you are enoying using Clubworx and getting so much value out of it in your business. We are totally committed to continuing to deliver high level of customer service and system performance as we move forward with you and your team.

The Clubworx Team.

Read more
John McCallister

Clubworx review

2019-08-21

Tracking days, date, and times of when each of our members use the facility and or classes

Pros

Sign in feature help us a lot to track overall attendance at our facility

Cons

I wish it would automatically update the attendance list right after someone signs in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi John,

Thank you for taking the time to send through a review, and for your feedback regarding update times. We really value feedback like this, and are always keen to improve. We look forward to supporting your business well into the future.

Thanks,
Team Clubworx

Read more
Virginia Folger

Great Value

2018-07-16

Auto Pay to help increase receiving payments on time Auto emails to assist with follow up Attendance tracking

Pros

Makes enrolling and managing students much easier. Customer service is great always there to answer any questions needed.

Cons

They are based outside of the USA but they are still able to provide anything needed within the USA in a timely fashion

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Virginia, thanks so much for your feedback. We're really happy to hear you are enjoying using Clubworx and we look forward to supporting your business in the future.

Read more
cheryl martin

I am liking the program more as I get to know how to use it. The customer support is awesome!

2017-05-24

Everything I need in one program. Attendance, fees, emails and more together in one place.

Pros

I like how my questions are answered in detail and the fast response I get. The program is set up very user friendly.

Cons

I don't like how the reports are set up to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Cheryl,

Thanks for the review! We're glad our support team is helpful and you're finding our user interface easy to use.

I'm sorry that you've been having difficulties with our reports feature. If there's a specific report you'd like to create, feel free to get in touch with our support team and we can help set that up for you.

Regards,
Tahlia at Clubworx Support.

Read more
Liam Hartley

clubworx is fantastic for keeping tabs on members although the financial aspect is lacking.

2017-06-15

I am able to monitor client participation much more effectively.

Pros

I love having all of my clients and members in one easy filing system that monitors their attendance and allows for me to contact them all at once.

Cons

If I want to check how much money I will receive in my next payment or how much I should have received in my last I have go through this annoying process where I choose the dates and add up the payments over two pages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Liam,

Thank you for taking the time to submit your review. I just wanted to let you know we do take this feedback seriously and will review how we can better inform you about your payment deposits together with our payment partners over the upcoming months.

Kind Regards
Matt

Read more
Anonymous
(Oil & Energy company, 11-50 employees)

Greate Software!

2018-11-19

We are a soccer club utilize the tool to manage payments, send out communications for practices and report on accounts.

Pros

the ease of use and helpful resources, definitely made it a great experience/

Cons

no access to users to update their own credit card info with the way its set up for my company

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jess Rawstorne

Smooth transition

2016-09-20

The customer support has been awesome.

Pros

user friendly experience waivers signed online integration with stripe (coming)

Cons

scheduling classes a bit manual cannot copy across a standard week waivers cannot be copied or duplicated - to be created from scratch for each one cannot hide trainers and allocate their time behind the scenes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Clubworx

need a referral system or credits for classes and groups better integration with some standard autoresponders - can be done via API, e.g. Mailchimp, Get response, Aweber, Infusionsoft etc. Opens up a completely new functionality for following up with clients and prospects

Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Thanks Jess. We really appreciate the feedback and happy to hear that your experience has been so positive. We're happy if you're happy :)

That's right - Clubworx is currently working on releasing our latest Stripe integration with waivers, and plan to have this available by the end of the year for all of our customers!

Read more
Stephanie Sola

Flexibility ideal for a Flexible Personal Training Studio

2018-08-14

customer service are very receptive and patient, they don't hound you like other software companies but are there when you need them to be.

Pros

I have been searching YEARS for a software that would work with my studio, the main issue in the past I had was lack of flexibility, I don't require my clients to schedule but I do restrict the amount of times they can train within a month.

Cons

Aside from that most of the questions and edits I have had have been addressed or are being addressed and the amount of time it has saved me in regards to paperwork (I've gone almost completely to electronic waivers thanks to clubworx) and client retention with their check in system I am willing to overlook the payment style.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


HI Stephanie,

Thanks for your feedback your experience with Clubworx. It's great to hear what is working for you and your business! We take your comments about payments. Excitingly, we do plan to offer instant payments in the future so we'll keep you posted :)

Be sure to keep sending through any feedback as this helps us understand exactly what you need in a system.

Kind regards,

The Clubworx Team.

Read more
Shedee Strickland

Clubworx Has Made our Life Easier!

2018-12-22

Client retention is much better with this program.

Pros

Member Management-Online Forms, SMS/Email Communications

Cons

I honestly do not have anything that I like least about the software. It is meeting our gym needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Caryn Doner

Easy Software

2018-05-29

Pros

very intuitive, very very easy to use, great support, can track everyone all at the same time with ease

Cons

can be confusing on how to set up the reports, a more seamless integration might make the software run easier

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great software

2017-10-05

Easy inexpensive way to keep everything on track

Pros

Send text and emails easily, tracks passes, customer info, automation, integrations through Zappier (Beta)

Cons

User interface - can not assign a passes from the timetable, limited functions to active memebrs - cannot book a person who doesn't have a pass

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Dear Mystery Reviewer ;)

Thank you so much for your kind words. We love receiving honest reviews! We're glad you are enjoying Clubworx.

We've got some great things in our Development pipeline, stay tuned!

Kind Regards
The Clubworx Product Team

Read more
Ash Reid

Functions are all good however there were times were it doesn't work well - most especially calendar

2017-06-26

Easy to manage the clients/members profile and set tasks/reminders

Pros

You can set tasks and easy to understand the functions and how it was operated.

Cons

It takes time to load and there is no function to choose the date/s in the calendar - you have to go through each week; It would be easier if we can choose a specific date that we are looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Rowan Sangster

Martial Arts Gym Use

2018-08-23

The use of electronic waivers has reduced the amount of paper at the gym.

Pros

Also the Integration with Ezidebit has made receiving payments a lot easier for me.

Cons

It is a bit hard to get you head around but the staff and always helpful and responsive. I am a martial artist not a Tech guy so their patience is muchly appreciated. There are so many features so customizing it to suit your gym is important. I'm sure there are many features I am not fully utilizing at the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Rowan,

We really appreciate the feedback and love you are enjoying using Clubworx and getting results.

Let's keep working together to make sure you are fully utilising the system!

Looking forward to continuing to support you and your business into the future.

Read more
Marjie Toor

Martial Arts School

2016-10-12

The set up process is easy to do and they will transfer the info if you have it on a spread sheet so that would save lots of time.

Pros

This will allow us to follow up more quickly with those that miss a few classes before it becomes an issue.

Cons

It doesn't have an auto email system where an email can be delivered automatically when a student misses classes which other competitors did but they also charged about $100/mo. more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Clubworx

I haven't gotten in to it that much yet as I just started. So far it is great, easy to use and gives lots of data as to how we are doing. Every day I find something more that it does. Great surprise.

Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Marjie,

Thank you! We are happy to have you onboard. Your feedback is so important as you use your new Clubworx account. We are always listening and feeding your requirements and suggestions back into our product improvements that you'll see over time.

Also, we have great news for you. We are just a few weeks away from releasing more automation around emails and SMS so watch this space!

Read more
Evandro Bittarello

New customer

2019-04-30

Fantastic so far. Not a moment I was left unanswered.

Pros

Clubworx reporting tool is amazing.

Cons

Not been able to let ezidebit collect the fees directly to our customers. I don't like the fact we have to absorb the fees and include into our club fees

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Evandro,

Thanks for the feedback. We are really happy to hear you are enjoying your experience with Clubworx.

We are constantly expanding our integration with Ezidebit and aim to be able to offer more options around the handling of customer fees in the future. We appreciate your feedback on this.

Looking forward to supporting you!

Emily.

Read more
Tameika Hall-Fulton

Clubworx

2018-08-15

I love their executive, if not for him and his awesome customer service, I'm not sure I could muddle through this.

Pros

What I like most is I have their executive who is always there when I need him to assist with any questions or issues that may come up. He's always on email and will help me at the drop of a hat.

Cons

Reports are not easily created for the admin and booking classes are not easy either.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Tameika, thank you for taking the time to write this review of Clubworx. I am sorry your experience has been less than amazing. We have sent you an email addressing each of the challenges you mentioned and look forward to working with you to improve your experience. We value and appreciate your honest feedback.

Read more
Aidan Lee

Great Service & Software!

2018-09-01

Overall, I have had a great experience with ClubWorx, as they have supported our business from earlier days up until present, and we have grown together. Whenever you have a problem, they are more than happy to help with 1-1 support and doing video calls to assist with any issues we've had, or help us use the software to its best potential. I want to especially thank support team, who have been of great service to us since we started with ClubWorx, thank you!

Pros

- Easy to use interface - Intuitive - Great Customer Support - They really care about their customers, and take our feedback into consideration when implementing new features

Cons

- A few features which could be present such as integration with GoCardless, but they are working on this

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Aidan,

Thank you for your feedback. We are super happy to hear how you are enjoying using Clubworx and getting lots of value from the system. Your success and growth is so important to us.

Stay tuned for the Gocardless integration!

We look forward to continuing to support you into the future!

Emily.

Read more
Lynell Ray

Been searching for years...ClubWorx is "The One"

2019-01-15

Fantastic customer service.

Pros

We have been researching gym management systems for the past 8 years or so.

Cons

We use QuickBooks to keep track of our bookkeeping.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Lynell,

Thank you for the kinds words, it has been a pleasure working with you. We are happy to hear that Clubworx is helping your business and that you are having a fantastic experience with our customer support team. We are looking forward to working with you into the future. To your success!

Clubworx Team

Read more
Dion Risborg

Comprehensive & well priced

2016-01-04

I have used other systems; this one consolidates all services - correspondence, accounting & attendance. SO HAPPY :)

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Thanks for your positive comments! We are really pleased to hear that your experience with Clubworx has been so positive :)

Read more
Nigel Stagg

Save Time, Money and your sanity

2017-02-01

If you are looking for a system for scheduling and accounts for you fitness facility you've got to try ClubWorx.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Suzy Oglesby

Verified Reviewer

Fantastic customer support

2018-09-10

Pros

The software itself has a great spread of features that automate and make day to day admin simpler and less time consuming

Cons

Some very minor features that would be good additions (more specifically for our individual business needs) but this isn’t even a con as the staff have been very receptive to suggestions and the software only continues to evolve and improve

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Tom Adam

On the road to greatness

2016-10-04

I would happily recommend ClubWorx to anyone who's looking for a club management system.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Thank you Tom.

We are always keen to hear any ideas and look forward to working with you and our customers to make Clubworx even better!

Read more
Nicola Punshon

Always improving and listening to feedback

2019-09-13

They listen to, and, most importantly, act on feedback and feature requests from business that use the software.

Pros

That since we started using it in early 2017 the features have only improved upon and new features added. We've also been able to set a lot of it up to suit our specific needs, rather than working with something and making do.

Cons

If I'm having to do some work on my mobile phone it's not the most user friendly experience!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Nicola,

Thank you so much for taking the time to review Clubworx. We really appreciate your ongoing support and are glad that we have been able to assist your business. As always, we look forward to hearing your ongoing feedback for years to come!

Have a fantastic day,
Team Clubworx

Read more
Sifu Paul

Easy to setup and use software that give more expensive products a run for their money!

2016-01-29

Very much like that their upgrade and improvement cycle is proactive and they listen and respond to customer request for fixes and features - discovered a small bug in the calendar and they fixed it overnight!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Thank Sifu Paul - great to hear you're enjoying your experience so far. We look forward to working with you as we continue to improve Clubworx in the future as well.

Read more