Clubworx Features

Clubworx

Gym management software for fitness studios

4.56/5 (41 reviews)

Clubworx Feature Summary

  • Check-in manager
  • Scheduling
  • Event management
  • Golf clubs
  • Membership management
  • Point of Sale (POS)
  • CRM
  • Class management
  • Online payments
  • Analytics
  • Reminders
  • Onsite payment processing
  • Text message reminders
  • Email management
  • Rank management
  • Email management
  • Gyms / fitness clubs
  • Attendance management & tracking
  • Class scheduling
  • Payment processing
  • Inventory management
  • SMS integration
  • Customizable branding
  • Email integration
  • Website management
  • Prospecting tools
  • Customer accounts
  • Custom, website-integrated Contact Us forms
  • Contract management
  • Email invitations & reminders
  • Website integration
  • Online registration
  • Member portal
  • Client database
  • Reporting & statistics
  • Customizable Fields
  • Drag and Drop Interface
  • Online Booking Integration
  • Debtor reports
  • Class scheduling
  • ACH Payment Processing
  • Activity Dashboard
  • Activity Logging
  • Administrative Reporting
  • Activity Tracking
  • Auto-Responders
  • Automated Billing
  • Automatic Notifications
  • Barcode Support
  • Chat
  • Appointment Management
  • Barcode Scanning
  • Calendar Management
  • Credit Card Integration
  • Customizable Billing
  • Data Import/Export
  • Lead Capture
  • Multi-Location Support
  • Real Time Analytics
  • Real Time Reporting
  • Recurring Billing
  • Secure Login
  • Signed Agreements
  • Web Integration
  • Contact History
  • Billing & Invoicing

Recreation & Wellness Feature Comparison

Most popular features of all Recreation & Wellness apps

Activity Dashboard (32 other apps)
Attendance Management (36 other apps)
Automated Scheduling (32 other apps)
Automatic Notifications (31 other apps)
Automatic Reminders (30 other apps)
Billing & Invoicing (33 other apps)
Calendar Management (33 other apps)
Class Scheduling (33 other apps)
Client Portal (26 other apps)
Credit Card Processing (27 other apps)
Customer Database (27 other apps)
Electronic Payments (41 other apps)
Email Integration (23 other apps)
Event Scheduling (29 other apps)
POS (27 other apps)
Recurring Billing (25 other apps)
Registration Management (31 other apps)
Reporting & Statistics (27 other apps)
Time & Attendance Tracking (29 other apps)
Website Integration (27 other apps)

Competitor Feature Comparison

Clubworx Feature Reviews

25 reviewers had the following to say about Clubworx's features:

Jess Rawstorne

Amazing intuitive software - simple to use and effective. Has revolutionised our fitness studio

2017-06-10

We tried out so many different providers including Mind Body which the entire industry seems to use yet were told by MB that we had to move across our payment system which is simply a big no-no for us.

Pros

Integrates with Stripe and enables both the waivers and payments to be done in the one action.

Cons

No drag and drop feature on the calendar. This would make it even easier to schedule and move sessions especially flexibility is required by our clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Jess,

Thank you for your review! We are thrilled to hear that you are enoying using Clubworx and getting so much value out of it in your business. We are totally committed to continuing to deliver high level of customer service and system performance as we move forward with you and your team.

The Clubworx Team.

Read more
Virginia Folger

Great Value

2018-07-16

Auto Pay to help increase receiving payments on time Auto emails to assist with follow up Attendance tracking

Pros

Makes enrolling and managing students much easier. Customer service is great always there to answer any questions needed.

Cons

They are based outside of the USA but they are still able to provide anything needed within the USA in a timely fashion

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Virginia, thanks so much for your feedback. We're really happy to hear you are enjoying using Clubworx and we look forward to supporting your business in the future.

Read more
Stephanie Sola

Flexibility ideal for a Flexible Personal Training Studio

2018-08-14

The software is completely cloud-based which I love because I can look from my phone or home pc to make sure things are going well or respond to emails and phone calls.

Pros

I have been searching YEARS for a software that would work with my studio, the main issue in the past I had was lack of flexibility, I don't require my clients to schedule but I do restrict the amount of times they can train within a month.

Cons

Aside from that most of the questions and edits I have had have been addressed or are being addressed and the amount of time it has saved me in regards to paperwork (I've gone almost completely to electronic waivers thanks to clubworx) and client retention with their check in system I am willing to overlook the payment style.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


HI Stephanie,

Thanks for your feedback your experience with Clubworx. It's great to hear what is working for you and your business! We take your comments about payments. Excitingly, we do plan to offer instant payments in the future so we'll keep you posted :)

Be sure to keep sending through any feedback as this helps us understand exactly what you need in a system.

Kind regards,

The Clubworx Team.

Read more
Jess Rawstorne

Smooth transition

2016-09-20

The customer support has been awesome.

Pros

user friendly experience waivers signed online integration with stripe (coming)

Cons

scheduling classes a bit manual cannot copy across a standard week waivers cannot be copied or duplicated - to be created from scratch for each one cannot hide trainers and allocate their time behind the scenes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Clubworx

need a referral system or credits for classes and groups better integration with some standard autoresponders - can be done via API, e.g. Mailchimp, Get response, Aweber, Infusionsoft etc. Opens up a completely new functionality for following up with clients and prospects

Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Thanks Jess. We really appreciate the feedback and happy to hear that your experience has been so positive. We're happy if you're happy :)

That's right - Clubworx is currently working on releasing our latest Stripe integration with waivers, and plan to have this available by the end of the year for all of our customers!

Read more
cheryl martin

I am liking the program more as I get to know how to use it. The customer support is awesome!

2017-05-24

Everything I need in one program. Attendance, fees, emails and more together in one place.

Pros

I like how my questions are answered in detail and the fast response I get. The program is set up very user friendly.

Cons

I don't like how the reports are set up to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Cheryl,

Thanks for the review! We're glad our support team is helpful and you're finding our user interface easy to use.

I'm sorry that you've been having difficulties with our reports feature. If there's a specific report you'd like to create, feel free to get in touch with our support team and we can help set that up for you.

Regards,
Tahlia at Clubworx Support.

Read more
Marjie Toor

Martial Arts School

2016-10-12

The set up process is easy to do and they will transfer the info if you have it on a spread sheet so that would save lots of time.

Pros

This will allow us to follow up more quickly with those that miss a few classes before it becomes an issue.

Cons

It doesn't have an auto email system where an email can be delivered automatically when a student misses classes which other competitors did but they also charged about $100/mo. more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Clubworx

I haven't gotten in to it that much yet as I just started. So far it is great, easy to use and gives lots of data as to how we are doing. Every day I find something more that it does. Great surprise.

Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Marjie,

Thank you! We are happy to have you onboard. Your feedback is so important as you use your new Clubworx account. We are always listening and feeding your requirements and suggestions back into our product improvements that you'll see over time.

Also, we have great news for you. We are just a few weeks away from releasing more automation around emails and SMS so watch this space!

Read more
Liam Hartley

clubworx is fantastic for keeping tabs on members although the financial aspect is lacking.

2017-06-15

I am able to monitor client participation much more effectively.

Pros

I love having all of my clients and members in one easy filing system that monitors their attendance and allows for me to contact them all at once.

Cons

If I want to check how much money I will receive in my next payment or how much I should have received in my last I have go through this annoying process where I choose the dates and add up the payments over two pages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Liam,

Thank you for taking the time to submit your review. I just wanted to let you know we do take this feedback seriously and will review how we can better inform you about your payment deposits together with our payment partners over the upcoming months.

Kind Regards
Matt

Read more
Caryn Doner

Easy Software

2018-05-29

Pros

very intuitive, very very easy to use, great support, can track everyone all at the same time with ease

Cons

can be confusing on how to set up the reports, a more seamless integration might make the software run easier

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great software

2017-10-05

Easy inexpensive way to keep everything on track

Pros

Send text and emails easily, tracks passes, customer info, automation, integrations through Zappier (Beta)

Cons

User interface - can not assign a passes from the timetable, limited functions to active memebrs - cannot book a person who doesn't have a pass

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Dear Mystery Reviewer ;)

Thank you so much for your kind words. We love receiving honest reviews! We're glad you are enjoying Clubworx.

We've got some great things in our Development pipeline, stay tuned!

Kind Regards
The Clubworx Product Team

Read more
Rowan Sangster

Martial Arts Gym Use

2018-08-23

The use of electronic waivers has reduced the amount of paper at the gym.

Pros

Also the Integration with Ezidebit has made receiving payments a lot easier for me.

Cons

It is a bit hard to get you head around but the staff and always helpful and responsive. I am a martial artist not a Tech guy so their patience is muchly appreciated. There are so many features so customizing it to suit your gym is important. I'm sure there are many features I am not fully utilizing at the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Rowan,

We really appreciate the feedback and love you are enjoying using Clubworx and getting results.

Let's keep working together to make sure you are fully utilising the system!

Looking forward to continuing to support you and your business into the future.

Read more
Ash Reid

Functions are all good however there were times were it doesn't work well - most especially calendar

2017-06-26

Easy to manage the clients/members profile and set tasks/reminders

Pros

You can set tasks and easy to understand the functions and how it was operated.

Cons

It takes time to load and there is no function to choose the date/s in the calendar - you have to go through each week; It would be easier if we can choose a specific date that we are looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Liam Hartley

I have enjoyed using clubworx and find it extremely useful. There are, however, a few kinks.

2017-05-08

Pros

- I love being able to see the class check in dates for my clients, I also enjoy having all of the information on my clients, finances and other reports in one easy to access place

Cons

- The finance reports come in only a monthly format.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Liam,

Thanks so much for your review. We are so happy to hear you are enjoying Clubworx. We also wanted to let you know that we can help you view your revenue for a weekly or fortnightly timeframe too if that helps.

We'll send through an email with instructions on this!

Thanks,

The team @ Clubworx

Read more
Aidan Lee

Great Service & Software!

2018-09-01

Overall, I have had a great experience with ClubWorx, as they have supported our business from earlier days up until present, and we have grown together. Whenever you have a problem, they are more than happy to help with 1-1 support and doing video calls to assist with any issues we've had, or help us use the software to its best potential. I want to especially thank support team, who have been of great service to us since we started with ClubWorx, thank you!

Pros

- Easy to use interface - Intuitive - Great Customer Support - They really care about their customers, and take our feedback into consideration when implementing new features

Cons

- A few features which could be present such as integration with GoCardless, but they are working on this

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tameika Hall-Fulton

Clubworx

2018-08-15

I love their executive, if not for him and his awesome customer service, I'm not sure I could muddle through this.

Pros

He's always on email and will help me at the drop of a hat.

Cons

Reports are not easily created for the admin and booking classes are not easy either.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Tameika, thank you for taking the time to write this review of Clubworx. I am sorry your experience has been less than amazing. We have sent you an email addressing each of the challenges you mentioned and look forward to working with you to improve your experience. We value and appreciate your honest feedback.

Read more
Dion Risborg

Comprehensive & well priced

2016-01-04

I have used other systems; this one consolidates all services - correspondence, accounting & attendance. SO HAPPY :)

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Thanks for your positive comments! We are really pleased to hear that your experience with Clubworx has been so positive :)

Read more
Nigel Stagg

Save Time, Money and your sanity

2017-02-01

If you are looking for a system for scheduling and accounts for you fitness facility you've got to try ClubWorx.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tom Adam

On the road to greatness

2016-10-04

I would happily recommend ClubWorx to anyone who's looking for a club management system.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Thank you Tom.

We are always keen to hear any ideas and look forward to working with you and our customers to make Clubworx even better!

Read more
Benjamin Dydyna

The software is easy to use. The value is exceptional.

2015-06-05

Also not all of the main background picture shows when on the website via mobile phone, but I don't think it's meant to be used exclusively on a mobile device, but nbd anyway.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sifu Paul

Easy to setup and use software that give more expensive products a run for their money!

2016-01-29

Very much like that their upgrade and improvement cycle is proactive and they listen and respond to customer request for fixes and features - discovered a small bug in the calendar and they fixed it overnight!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Thank Sifu Paul - great to hear you're enjoying your experience so far. We look forward to working with you as we continue to improve Clubworx in the future as well.

Read more
Renee Smyth

Simple and easy to use

2015-07-19

I'm going to start building my website in club worx soon.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Thanks Renee! And yes we do have plans to integrate with Xero in the future, so we'll keep you posted on that :)

Read more
Nate Delgado

Clubworx works

2018-08-14

Pros

Easy to use, very simple to learn. Customer service is excellent.

Cons

Nothing log is easy and it is very user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lana Surnina

Clubworx works!

2017-04-21

Keeps all the passes organised, plus has features like members portal and waivers.

Pros

Features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Thanks Lana! Love that you are enjoying the system and look forward to working with you!

Read more
Michael mickrobo14@gmail.com

Tried a few other software options for my boxing studio but they were all too confusing for my needs

2015-06-03

Pros Easy to get started and use I can always contact someone right from my clubworx account Easy bookings and payments Cheapest option I looked at Cons No problems so far, everything I've raised has been explained clubworx

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Den Scott

Love the support and help in transisiton

2016-08-26

Emily was very helpful so far in the transition , what we see with the software is a clean and simple look that our clients could like

Pros

Very easy to use and clean

Cons

Templates need more ability to be customized for clients use App for smartphone make it easier than web based but not a big issue no place for discounts or promo codes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Clubworx

What we see is a great program , one of the best so far, so highly recommend, we are still new to it so hoping will learn more. Great support (Important!) many offer solutions but lousy support, Not Here the support is excellent

Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Den, thanks for the great feedback. It is great to have you join us and we are so happy to hear that you are enjoying the software and your customer support. Remember to keep sending feedback as you continue to use Clubworx, this is critical for us to continue to build better features that support your business in the future.

Read more
Suzy Oglesby

Verified Reviewer

Fantastic customer support

2018-09-10

Pros

The software itself has a great spread of features that automate and make day to day admin simpler and less time consuming

Cons

Some very minor features that would be good additions (more specifically for our individual business needs) but this isn’t even a con as the staff have been very receptive to suggestions and the software only continues to evolve and improve

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more