ClubWorx Features

ClubWorx

Gym management software for fitness studios

4.59/5 (49 reviews)

ClubWorx Feature Summary

  • ACH Payment Processing
  • Activity Dashboard
  • Activity Logging
  • Activity Tracking
  • Administrative Reporting
  • Analytics
  • Appointment Management
  • Attendance management & tracking
  • Auto-Responders
  • Automated Billing
  • Automatic Notifications
  • Barcode Scanning
  • Barcode Support
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chat
  • Check-in manager
  • Class management
  • Class scheduling
  • Client database
  • Contact History
  • Contract management
  • Credit Card Integration
  • Custom, website-integrated Contact Us forms
  • Customer accounts
  • Customizable Billing
  • Customizable Fields
  • Customizable branding
  • Data Import/Export
  • Debtor reports
  • Drag and Drop Interface
  • Email integration
  • Email invitations & reminders
  • Email management
  • Event management
  • Golf clubs
  • Gyms / fitness clubs
  • Inventory management
  • Lead Capture
  • Member portal
  • Membership management
  • Multi-Location Support
  • Online Booking Integration
  • Online payments
  • Online registration
  • Onsite payment processing
  • Payment processing
  • Point of Sale (POS)
  • Prospecting tools
  • Rank management
  • Real Time Analytics
  • Real Time Reporting
  • Recurring Billing
  • Reminders
  • Reporting & statistics
  • SMS integration
  • Scheduling
  • Secure Login
  • Signed Agreements
  • Text message reminders
  • Web Integration
  • Website integration
  • Website management

Competitor Feature Comparison

ACH Payment Processing
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Administrative Reporting
Alerts/Notifications
Applications Management
Appointment Management
Appointment Scheduling
Assessment Management
Attendance Management
Attendance Tracking
Auto-Responders
Barcode / Ticket Scanning
Barcode Recognition
Belt Ranking Classification
Billing & Invoicing
Booking Management
CRM
Calendar Management
Chat/Messaging
Check-in/Check-out
Class Management
Class Scheduling
Client Portal
Contract/License Management
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Dues Management
Electronic Payments
Email Invitations & Reminders
Email Management
Email Marketing
Employee Management
Enrollments/Onboarding
Event Calendar
Event Management
Facility Scheduling
Financial Management
For Martial Arts
Instructor Management
Interaction Tracking
Inventory Management
Inventory Tracking
Lead Capture
Marketing Automation
Member Communication
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Mobile App
Multi-Location
Online Booking
Online Payments
Online Registration
Payment Processing
Point of Sale (POS)
Progress Tracking
Prospecting Tools
Real Time Analytics
Real Time Reporting
Recurring Tasks
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
SMS Messaging
Secure Login
Self Check-in/Check-out
Staff Management
Student Management
Team Management
Third Party Integrations
Visitor Management
Wait List Management
Website Integration
Website Management
Visit WebsiteCompare App
ACH Payment Processing
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Administrative Reporting
Alerts/Notifications
Applications Management
Appointment Management
Appointment Scheduling
Assessment Management
Attendance Management
Attendance Tracking
Auto-Responders
Barcode / Ticket Scanning
Barcode Recognition
Belt Ranking Classification
Billing & Invoicing
Booking Management
CRM
Calendar Management
Chat/Messaging
Check-in/Check-out
Class Management
Class Scheduling
Client Portal
Contract/License Management
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Dues Management
Electronic Payments
Email Invitations & Reminders
Email Management
Email Marketing
Employee Management
Enrollments/Onboarding
Event Calendar
Event Management
Facility Scheduling
Financial Management
For Martial Arts
Instructor Management
Interaction Tracking
Inventory Management
Inventory Tracking
Lead Capture
Marketing Automation
Member Communication
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Mobile App
Multi-Location
Online Booking
Online Payments
Online Registration
Payment Processing
Point of Sale (POS)
Progress Tracking
Prospecting Tools
Real Time Analytics
Real Time Reporting
Recurring Tasks
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
SMS Messaging
Secure Login
Self Check-in/Check-out
Staff Management
Student Management
Team Management
Third Party Integrations
Visitor Management
Wait List Management
Website Integration
Website Management
Visit WebsiteCompare App
ACH Payment Processing
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Administrative Reporting
Alerts/Notifications
Applications Management
Appointment Management
Appointment Scheduling
Assessment Management
Attendance Management
Attendance Tracking
Auto-Responders
Barcode / Ticket Scanning
Barcode Recognition
Belt Ranking Classification
Billing & Invoicing
Booking Management
CRM
Calendar Management
Chat/Messaging
Check-in/Check-out
Class Management
Class Scheduling
Client Portal
Contract/License Management
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Dues Management
Electronic Payments
Email Invitations & Reminders
Email Management
Email Marketing
Employee Management
Enrollments/Onboarding
Event Calendar
Event Management
Facility Scheduling
Financial Management
For Martial Arts
Instructor Management
Interaction Tracking
Inventory Management
Inventory Tracking
Lead Capture
Marketing Automation
Member Communication
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Mobile App
Multi-Location
Online Booking
Online Payments
Online Registration
Payment Processing
Point of Sale (POS)
Progress Tracking
Prospecting Tools
Real Time Analytics
Real Time Reporting
Recurring Tasks
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
SMS Messaging
Secure Login
Self Check-in/Check-out
Staff Management
Student Management
Team Management
Third Party Integrations
Visitor Management
Wait List Management
Website Integration
Website Management
Visit WebsiteCompare App

ClubWorx Feature Reviews

25 reviewers had the following to say about ClubWorx's features:

Shedee S.

Clubworx Has Made our Life Easier!

2018-12-22

Client retention is much better with this program. I love getting emails that let me know that a member is expiring. It allows me to reach out to them via sms, email or phone call.

Pros

Member Management-Online Forms, SMS/Email Communications

Cons

I honestly do not have anything that I like least about the software. It is meeting our gym needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John M.

Clubworx review

2019-08-21

Tracking days, date, and times of when each of our members use the facility and or classes

Pros

Sign in feature help us a lot to track overall attendance at our facility

Cons

I wish it would automatically update the attendance list right after someone signs in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi John,

Thank you for taking the time to send through a review, and for your feedback regarding update times. We really value feedback like this, and are always keen to improve. We look forward to supporting your business well into the future.

Thanks,
Team Clubworx

Read more
Rowan S.

Martial Arts Gym Use

2018-08-23

Being able to quickly and easily track and contact members has made the gym management smoother allowing me to spend more time on the mats and not behind the desk.

Pros

Also the Integration with Ezidebit has made receiving payments a lot easier for me.

Cons

It is a bit hard to get you head around but the staff and always helpful and responsive. I am a martial artist not a Tech guy so their patience is muchly appreciated. There are so many features so customizing it to suit your gym is important. I'm sure there are many features I am not fully utilizing at the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Rowan,

We really appreciate the feedback and love you are enjoying using Clubworx and getting results.

Let's keep working together to make sure you are fully utilising the system!

Looking forward to continuing to support you and your business into the future.

Read more
Virginia F.

Great Value

2018-07-16

Auto Pay to help increase receiving payments on time Auto emails to assist with follow up Attendance tracking

Pros

Makes enrolling and managing students much easier. Customer service is great always there to answer any questions needed.

Cons

They are based outside of the USA but they are still able to provide anything needed within the USA in a timely fashion

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Virginia, thanks so much for your feedback. We're really happy to hear you are enjoying using Clubworx and we look forward to supporting your business in the future.

Read more
Jess R.

Amazing intuitive software - simple to use and effective. Has revolutionised our fitness studio

2017-06-10

We tried out so many different providers including Mind Body which the entire industry seems to use yet were told by MB that we had to move across our payment system which is simply a big no-no for us.

Pros

Integrates with Stripe and enables both the waivers and payments to be done in the one action.

Cons

No drag and drop feature on the calendar. This would make it even easier to schedule and move sessions especially flexibility is required by our clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Jess,

Thank you for your review! We are thrilled to hear that you are enoying using Clubworx and getting so much value out of it in your business. We are totally committed to continuing to deliver high level of customer service and system performance as we move forward with you and your team.

The Clubworx Team.

Read more
Jim A.

We are Happier with Clubworx than our previous software

2019-05-22

We have been happy with the software and responsiveness of customer support.

Pros

Keeping our members accountable has been improved with attendance reports and session tracking.

Cons

It was a little clunky setting up the schedule blocks for our Small Group Personal Training sessions, but it was a small price to pay for all the other options we picked up from the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Jim,

Thank you for taking the time to leave this review. We're really happy to hear that Clubworx has had such a positive impact on your business.

We are constantly working to improve everything we do and we appreciate your honest feedback.

We're looking forward to supporting you!

Ian.

Read more
Liam H.

clubworx is fantastic for keeping tabs on members although the financial aspect is lacking.

2017-06-15

I am able to monitor client participation much more effectively. This has allowed me to focus on those who need help most and grow participation levels!

Pros

I love having all of my clients and members in one easy filing system that monitors their attendance and allows for me to contact them all at once.

Cons

If I want to check how much money I will receive in my next payment or how much I should have received in my last I have go through this annoying process where I choose the dates and add up the payments over two pages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Liam,

Thank you for taking the time to submit your review. I just wanted to let you know we do take this feedback seriously and will review how we can better inform you about your payment deposits together with our payment partners over the upcoming months.

Kind Regards
Matt

Read more
cheryl m.

I am liking the program more as I get to know how to use it. The customer support is awesome!

2017-05-24

Everything I need in one program. Attendance, fees, emails and more together in one place.

Pros

I like how my questions are answered in detail and the fast response I get. The program is set up very user friendly.

Cons

I don't like how the reports are set up to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Cheryl,

Thanks for the review! We're glad our support team is helpful and you're finding our user interface easy to use.

I'm sorry that you've been having difficulties with our reports feature. If there's a specific report you'd like to create, feel free to get in touch with our support team and we can help set that up for you.

Regards,
Tahlia at Clubworx Support.

Read more
Tom A.

On the road to greatness

2016-10-04

I would happily recommend ClubWorx to anyone who's looking for a club management system.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Thank you Tom.

We are always keen to hear any ideas and look forward to working with you and our customers to make Clubworx even better!

Read more
Jess R.

Smooth transition

2016-09-20

What was also a key turning point in the decision was understanding the development roadmap - what features were going to be released and when which gave us a better understanding of what we had to do in the interim to make the transition smomother

Pros

user friendly experience waivers signed online integration with stripe (coming)

Cons

scheduling classes a bit manual cannot copy across a standard week waivers cannot be copied or duplicated - to be created from scratch for each one cannot hide trainers and allocate their time behind the scenes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering ClubWorx

need a referral system or credits for classes and groups better integration with some standard autoresponders - can be done via API, e.g. Mailchimp, Get response, Aweber, Infusionsoft etc. Opens up a completely new functionality for following up with clients and prospects

Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Thanks Jess. We really appreciate the feedback and happy to hear that your experience has been so positive. We're happy if you're happy :)

That's right - Clubworx is currently working on releasing our latest Stripe integration with waivers, and plan to have this available by the end of the year for all of our customers!

Read more
Stephanie S.

Flexibility ideal for a Flexible Personal Training Studio

2018-08-14

Thank you Ian and the entire Clubworx team!

Pros

I have been searching YEARS for a software that would work with my studio, the main issue in the past I had was lack of flexibility, I don't require my clients to schedule but I do restrict the amount of times they can train within a month.

Cons

Aside from that most of the questions and edits I have had have been addressed or are being addressed and the amount of time it has saved me in regards to paperwork (I've gone almost completely to electronic waivers thanks to clubworx) and client retention with their check in system I am willing to overlook the payment style.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


HI Stephanie,

Thanks for your feedback your experience with Clubworx. It's great to hear what is working for you and your business! We take your comments about payments. Excitingly, we do plan to offer instant payments in the future so we'll keep you posted :)

Be sure to keep sending through any feedback as this helps us understand exactly what you need in a system.

Kind regards,

The Clubworx Team.

Read more
Lynell R.

Been searching for years...ClubWorx is "The One"

2019-01-15

Our ClubWorx representative has gone above-and-beyond to help us to be able to discover and use many of the amazing features that the ClubWorx program offers.

Pros

We have been researching gym management systems for the past 8 years or so.

Cons

We use QuickBooks to keep track of our bookkeeping.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Lynell,

Thank you for the kinds words, it has been a pleasure working with you. We are happy to hear that Clubworx is helping your business and that you are having a fantastic experience with our customer support team. We are looking forward to working with you into the future. To your success!

Clubworx Team

Read more
Anonymous
(Oil & Energy company, 11-50 employees)

Greate Software!

2018-11-19

We are a soccer club utilize the tool to manage payments, send out communications for practices and report on accounts.

Pros

the ease of use and helpful resources, definitely made it a great experience/

Cons

no access to users to update their own credit card info with the way its set up for my company

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tameika H.

Clubworx

2018-08-15

I love their executive, if not for him and his awesome customer service, I'm not sure I could muddle through this.

Pros

He's always on email and will help me at the drop of a hat.

Cons

Reports are not easily created for the admin and booking classes are not easy either.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Tameika, thank you for taking the time to write this review of Clubworx. I am sorry your experience has been less than amazing. We have sent you an email addressing each of the challenges you mentioned and look forward to working with you to improve your experience. We value and appreciate your honest feedback.

Read more
Anonymous
A verified reviewer

Great software

2017-10-05

Easy inexpensive way to keep everything on track

Pros

Send text and emails easily, tracks passes, customer info, automation, integrations through Zappier (Beta)

Cons

User interface - can not assign a passes from the timetable, limited functions to active memebrs - cannot book a person who doesn't have a pass

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Dear Mystery Reviewer ;)

Thank you so much for your kind words. We love receiving honest reviews! We're glad you are enjoying Clubworx.

We've got some great things in our Development pipeline, stay tuned!

Kind Regards
The Clubworx Product Team

Read more
Michael m.

Tried a few other software options for my boxing studio but they were all too confusing for my needs

2015-06-03

Pros Easy to get started and use I can always contact someone right from my clubworx account Easy bookings and payments Cheapest option I looked at Cons No problems so far, everything I've raised has been explained clubworx

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dion R.

Comprehensive & well priced

2016-01-04

I have used other systems; this one consolidates all services - correspondence, accounting & attendance. SO HAPPY :)

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Thanks for your positive comments! We are really pleased to hear that your experience with Clubworx has been so positive :)

Read more
Caryn D.

Easy Software

2018-05-29

Pros

very intuitive, very very easy to use, great support, can track everyone all at the same time with ease

Cons

can be confusing on how to set up the reports, a more seamless integration might make the software run easier

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Marjie T.

Martial Arts School

2016-10-12

The set up process is easy to do and they will transfer the info if you have it on a spread sheet so that would save lots of time.

Pros

This will allow us to follow up more quickly with those that miss a few classes before it becomes an issue.

Cons

It doesn't have an auto email system where an email can be delivered automatically when a student misses classes which other competitors did but they also charged about $100/mo. more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering ClubWorx

I haven't gotten in to it that much yet as I just started. So far it is great, easy to use and gives lots of data as to how we are doing. Every day I find something more that it does. Great surprise.

Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Marjie,

Thank you! We are happy to have you onboard. Your feedback is so important as you use your new Clubworx account. We are always listening and feeding your requirements and suggestions back into our product improvements that you'll see over time.

Also, we have great news for you. We are just a few weeks away from releasing more automation around emails and SMS so watch this space!

Read more
Evandro B.

New customer

2019-04-30

Fantastic so far. Not a moment I was left unanswered.

Pros

Clubworx reporting tool is amazing.

Cons

Not been able to let ezidebit collect the fees directly to our customers. I don't like the fact we have to absorb the fees and include into our club fees

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Evandro,

Thanks for the feedback. We are really happy to hear you are enjoying your experience with Clubworx.

We are constantly expanding our integration with Ezidebit and aim to be able to offer more options around the handling of customer fees in the future. We appreciate your feedback on this.

Looking forward to supporting you!

Emily.

Read more
Nicola P.

Always improving and listening to feedback

2019-09-13

From a practical point of view and also from a financial one too.

Pros

We've also been able to set a lot of it up to suit our specific needs, rather than working with something and making do.

Cons

If I'm having to do some work on my mobile phone it's not the most user friendly experience!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Nicola,

Thank you so much for taking the time to review Clubworx. We really appreciate your ongoing support and are glad that we have been able to assist your business. As always, we look forward to hearing your ongoing feedback for years to come!

Have a fantastic day,
Team Clubworx

Read more
Ash R.

Functions are all good however there were times were it doesn't work well - most especially calendar

2017-06-26

Easy to manage the clients/members profile and set tasks/reminders

Pros

Support Team attended to our concern almost immediately

Cons

It takes time to load and there is no function to choose the date/s in the calendar - you have to go through each week; It would be easier if we can choose a specific date that we are looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Nigel S.

Save Time, Money and your sanity

2017-02-01

If you are looking for a system for scheduling and accounts for you fitness facility you've got to try ClubWorx.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tracey B.

Very easy to use and flexible to suit your own business!

2016-08-29

We reviewed many software solutions for our Karate business and Clubworx, although it doesn't contain all the 'bells and whistles' of some, was the easiest to use and most flexible.

Pros

Ease of use and flexibility

Cons

System is sometimes slow, not a lot of help/support notes online

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Tracey,

Thanks for your review! Great to hear you are enjoying using Clubworx. We've still got lot's of great features to come too.

We're also currently updating our online support notes and hope to have this out soon for our customers.

Read more
Aidan L.

Great Service & Software!

2018-09-01

I want to especially thank support team, who have been of great service to us since we started with ClubWorx, thank you!

Pros

- Easy to use interface - Intuitive - Great Customer Support - They really care about their customers, and take our feedback into consideration when implementing new features

Cons

- A few features which could be present such as integration with GoCardless, but they are working on this

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClubWorx


Hi Aidan,

Thank you for your feedback. We are super happy to hear how you are enjoying using Clubworx and getting lots of value from the system. Your success and growth is so important to us.

Stay tuned for the Gocardless integration!

We look forward to continuing to support you into the future!

Emily.

Read more