Most popular features of all Recreation & Wellness apps
16 reviewers had the following to say about Cogran's features:
But after the failed class registration launch, we switched back to Eventbrite (registration was set up in hours not weeks) -- not an all-in-one solution, but at least our students can register for classes.
Pros
Nothing about the product worked for us. The one-person sales team was responsive, until we asked for our money back.
Cons
Failed link, customers couldn't reach our site: It took us two weeks to set up our class registration for fall classes.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Bummer! This customer unfortunately sent out an incorrect link via Mailchimp when she was ready to launch. What a shame, but unfortunately outside of our ability to manage! We checked the email she sent, and let her know that the link was not for her Cogran site. Multiple team members instantly contacted her to help. It's true that customizing Cogran for camps, classes, drop-ins, and single-click volunteer assignment is more complex than Eventbrite. Her Cogran was set up to her specific requirements, which took only two weeks. We absolutely wish her the best, and if she hadn't sent out the incorrect link on her launch day, we are sure she'd be as happy as our other clients with how Cogran runs registration, day of class, and back office functions! Finally, Nancy specifically requested a refund by check, and our records show this refund was completed promptly! Getting a new system started can be a heavy lift, so we are here to help--and to refund even when it wasn't a Cogran issue.
Our organization just finished up our first year using Cogran registration management system.
We currently use the Registration system, Team Formation, Coach Assignment and are experimenting with the scheduling system to be used in the next season.
Particularly, we wanted an online system that residents can access information and register for classes and activities.
This software had cut the about of time I spend on the registration for our Summer Sailing program by at least half!
Pros
The parents have not had any difficulty completing the registrations on their own.
Cons
This software is very complex allowing customization to meet all needs. It took a while to be comfortable with it but it was well worth it!
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Thanks so much for your great review!
I can't believe how easy it is to run this program - for my customers AND for me.
Pros
Ease of use, ability to customize, helps streamline payments.
Cons
nothing
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank you very much for your kind words, Kathy! We're so pleased that you have had such success using Cogran to support and grow your business. It's a pleasure to work with you!
Since we updated and changed our website over to Cogran, we have seen an increase in users reserving facilities through the website and registering for our programs.
Pros
We liked the look and functionality of the website. We feel that our customers can look at the website and learn anything they need to know about what the park offers.
Cons
We did not enjoy plugging all of our information into the website and wanted someone from Cogran to do it for us.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Thanks so much for your words! Boardman Park is a great place and we are happy to play a small role in your success through our registration and reservation management software!
We started using Cogran this year for our membership database. Customer Service is excellent, their responses are timely, and they always find solutions to help make Cogran an even better fit for our organization!
If you're in a community center, you can't find a better partner who understands what your needs.
Pros
There are three important factors to us for a registration system; family-centric, support, & cost.
Cons
Nothing. Every system has quirks and a learning curve. Anytime I have found something I didn't like the team at Cogran has worked with me to find a solution.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thanks for your comments. For the past five years it has been a pleasure to work with Gillam Grant Community Center!
Setting up all details for our company and making the system work exactly how we wanted was challenging at first, but the support team helped and made that process smoother.
Rating breakdown
Thanks for the great feedback. We worked to meet the specific needs for your style of registration system, and we have found that many other clients have been able to use the features we used for you!
Cogran added the drafting system a couple of years ago, before that we had to hand draft and it literally took us days!!
Pros
It also has a uniform feature that makes ordering uniforms a breeze.
Cons
The only I have had has been user error! As an older user I was definitely on a leaning curve when we first used Cogran, of course they helped me every step of the way!
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Their customer service goes above and beyond!
Pros
It is user friendly as I am not tech-savvy!
Cons
There is soooo much to learn BUT Cogran guides you through each step!
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
See above
Pros
The reality is new systems are challenging. The customer service at Cogran is exceptional.
Cons
Nothing so far as we just finished settling up the program.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Thank you so much for your kind words! We hope that you have a great experience with Cogran.
