CommunityPass Features

CommunityPass

Complete Recreation Management Software

4.61/5 (33 reviews)

Competitor Feature Comparison

Access Controls/Permissions
Activity Management
Alerts/Notifications
Application Management
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Barcode / Ticket Scanning
Billing & Invoicing
Booking Management
Calendar Management
Cash Flow Management
Cash Management
Check-in/Check-out
Child Care
Class Management
Class Scheduling
Client Management
Client Portal
Communication Management
Communications Management
Content Management
Contract/License Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Reports
Daily Reports
Data Import/Export
Data Security
Document Storage
Dues Management
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Employee Management
Event Management
Event Tracking
Expense Tracking
Facility Management
Facility Scheduling
Financial Analysis
Gift Card Management
Inventory Management
Invoice Management
League / Team Management
Live Chat
Marketing Automation
Member Communication
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Online Booking
Online Catalog
Online Payments
PCI Compliance
Parent Portal
Payment Processing
Payroll Management
Point of Sale (POS)
Price / Margin Management
Purchasing & Receiving
Recurring/Subscription Billing
Registration Management
Rental Management
Revenue Management
Role-Based Permissions
Room Booking
SMS Messaging
Search/Filter
Self Check-in/Check-out
Self Service Portal
Social Media Integration
Staff Management
Summary Reports
Task Scheduling
Team Management
User Management
Visitor Management
Visitor Registration
Wait List Management
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App
Access Controls/Permissions
Activity Management
Alerts/Notifications
Application Management
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Barcode / Ticket Scanning
Billing & Invoicing
Booking Management
Calendar Management
Cash Flow Management
Cash Management
Check-in/Check-out
Child Care
Class Management
Class Scheduling
Client Management
Client Portal
Communication Management
Communications Management
Content Management
Contract/License Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Reports
Daily Reports
Data Import/Export
Data Security
Document Storage
Dues Management
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Employee Management
Event Management
Event Tracking
Expense Tracking
Facility Management
Facility Scheduling
Financial Analysis
Gift Card Management
Inventory Management
Invoice Management
League / Team Management
Live Chat
Marketing Automation
Member Communication
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Online Booking
Online Catalog
Online Payments
PCI Compliance
Parent Portal
Payment Processing
Payroll Management
Point of Sale (POS)
Price / Margin Management
Purchasing & Receiving
Recurring/Subscription Billing
Registration Management
Rental Management
Revenue Management
Role-Based Permissions
Room Booking
SMS Messaging
Search/Filter
Self Check-in/Check-out
Self Service Portal
Social Media Integration
Staff Management
Summary Reports
Task Scheduling
Team Management
User Management
Visitor Management
Visitor Registration
Wait List Management
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App
Access Controls/Permissions
Activity Management
Alerts/Notifications
Application Management
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Barcode / Ticket Scanning
Billing & Invoicing
Booking Management
Calendar Management
Cash Flow Management
Cash Management
Check-in/Check-out
Child Care
Class Management
Class Scheduling
Client Management
Client Portal
Communication Management
Communications Management
Content Management
Contract/License Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Reports
Daily Reports
Data Import/Export
Data Security
Document Storage
Dues Management
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Employee Management
Event Management
Event Tracking
Expense Tracking
Facility Management
Facility Scheduling
Financial Analysis
Gift Card Management
Inventory Management
Invoice Management
League / Team Management
Live Chat
Marketing Automation
Member Communication
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Online Booking
Online Catalog
Online Payments
PCI Compliance
Parent Portal
Payment Processing
Payroll Management
Point of Sale (POS)
Price / Margin Management
Purchasing & Receiving
Recurring/Subscription Billing
Registration Management
Rental Management
Revenue Management
Role-Based Permissions
Room Booking
SMS Messaging
Search/Filter
Self Check-in/Check-out
Self Service Portal
Social Media Integration
Staff Management
Summary Reports
Task Scheduling
Team Management
User Management
Visitor Management
Visitor Registration
Wait List Management
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App

CommunityPass Feature Reviews

25 reviewers had the following to say about CommunityPass's features:

Kelly S.

The support and training has been wonderful so far. I am a brand new user for our camp program.

2018-02-26

Accuracy of registering along with reports & money management will be a great time saver.

Pros

It will hopefully make the process of registering for our summer camp convenient for parents.

Cons

I am told next years set up will be a lot easier since most information will be there and I would just need to change dates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Capturepoint


Thank you for your positive feedback Kelly. You will find that parents love the convenience of registering and paying online! If you have any questions as you continue to set up programs, do not hesitate to contact our Customer Support team. There are also free monthly training webinars and lots of resources (reference guides, videos, manuals, etc.) available to you on the Admin Site.

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Liz C.

Community Pass staff have always been easy to work with! The software is great for recreation!

2018-02-16

Community pass has always been a great way to track finances and activity numbers.

Pros

Easy interface, organizes necessary reports and finances, support is always helpful, they are always making improvements to the software

Cons

I wished league manager came with a scheduler. I know several work with community Pass, but it would be nice if one was offered as part of the module.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Capturepoint


Thank you for your feedback Liz. It's great to hear how happy you are with CommunityPass! We are always looking for ways to make CommunityPass even better; I will pass on your feedback about league scheduling to our Product Development team.

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Alexander L.

Easy to do simple things, difficult to do complex things

2018-02-18

Ease of use, low maintenance, easy record keeping, quick look up

Pros

It is also great that community Pass generates reports to show attendance in an easy to read manner.

Cons

It is also difficult to create exceptions and make special rules for events.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Capturepoint


Thank you for the review Alexander. We have recently updated how CommunityPass handles refunds and credits. Please contact your technical support representative to have them show you this new functionality.

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Jill D.

From Good to Great!

2017-04-06

I'm looking forward to mobile app!

Pros

Inexpensive, but has a lot of functionality. Many reports are pre-set, and we can make our own report templates.

Cons

We can't embed a pdf file in the body of an email to be sent out to all our address book - for a beautiful eye catching e-newsletter that markets our programs and events. We have to use another provider, and continually update the email address book from Community Pass.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Capturepoint


Thanks for the feedback Jill! It's wonderful to hear what a great experience Mt. Olive Recreation is having with CommunityPass.

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Shelley G.

Community Pass has been great. It has been very user friendly for both the staff and our customers.

2018-05-24

Customers have been able to register online much easier than the previous system.

Pros

We began implementation in early December and were fully implemented with memberships, printing membership cards, and registering for activities by our Grand Opening January 20.

Cons

It is not really a con, but the most difficult part for us has been trying to figure out how to enter the activities so people are able to register how we need them to register.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Capturepoint


Thank you for your feedback Shelley. We are happy to hear that your transition to CommunityPass has been a smooth and speedy one, and that your customers find registering via CommunityPass easier. If you have any questions about how to enter an activity, do not hesitate to contact our Customer Support Team. We also offer free monthly webinar training that our new customers find especially helpful.

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Anonymous
(Recreational Facilities and Services company, 1-10 employees)

New CP Users

2018-09-19

Online registration

Pros

I like the face of the homepage and the ease of navigating through the site.

Cons

It's a lengthy learning process - as I think I have something understood there is then something else that I didn't do correctly or seem to need to find a new way of doing it.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Capturepoint


Thank you for your review. We are happy to hear you are enjoying CommunityPass' modern interface and streamlined navigation. If you ever have any questions, please don't hesitate to contact our Customer Support Team. In addition to the online help and training resources, we also offer free monthly webinar training. We are confident you will master the software in no time!

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Matt S.

This system has greatly improved our staff and customer experiences with p & r registrations!

2016-02-10

Pros -Ease of program registrations both online and at our front desk -Customized Reports -Online facility schedules -Customized permits -The ability for the customer to book picnic shelters online Cons -Batching revenue from community pass into city budget software system -Would be more helpful to have manuals that spell out procedures (a lot of learning done by watching videos or firsthand experience) Overall, we are very happy with our use of the system and how it has helped us become more efficient and customer friendly.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Maura R.

The online customers find it MUCH easier than our previous software.

2018-02-26

Online customers need much less hands-on assistance from us, saving us time for our own work in the office.

Pros

Our calls from customers needing to be guided through the online process have declined substantially.

Cons

Redundant unnecessary pages need to be completed for each registration, a big problem on busy registration days.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Capturepoint


Thank you for your feedback Maura. Happy to hear your residents are finding CommunityPass so easy to use! Please note that with the redesign of our Administrative Site, tables are now sortable and there is a new search button in the menu bar on the home page that will allow you to quickly and easily search for Programs, Seasons and Catalogs from anywhere within CommunityPass. Please don't hesitate to reach out to our customer support team to discuss turning off those pages for you since many are optional.

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Nicole S.

Overall good experience for our recreation department.

2018-02-16

Pros

The easy access of seeing registrants in the reports for specific programs.

Cons

We're looking for the attendance roster to include more important details (i.e. at the top have the instructors name and dates of program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Capturepoint


Thank you for your feedback Nicole. Your technical support representative should be able to capture your reporting needs. You may need a custom report. He may also be able to help you with uploading an updated file of in-town addresses.

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Victoria B.

Not only is the software phenomenal but the staff is exceptional.

2016-02-02

With our old registration software, accuracy and development was a challenge: community communications were complex and generating reports was difficult.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Whitney S.

CommunityPass - User of 1 year

2016-02-15

We use the following modules: *Memberships *Before/After School *POS *League Manager *Online registrations

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bryan C.

Excellent option for Municipal Recreation

2017-04-04

We love Capture Point and their Community Pass product, we've been using it for three years now and plan to increase the number of programs we register on the software over the coming year.

Pros

Interface, constant updates, customer service

Cons

Not always intuitive in set up

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sandie D.

Very satisfied!

2016-02-04

We can control registration by day, even by the hour a program may be opening up registration.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Maura R.

Community Pass was a lifesaver

2017-04-13

Allowing parents to register themselves, view their accounts when they need to see what they owe, and the convenience of online payments was the key to making my job easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Capturepoint


Thank you Maura for taking the time to share your review of CommunityPass. We are so happy to hear all the different ways CommunityPass has helped you and the Tewksbury Public School community. Glad to hear that CommunityPass Digital Attendance is well-received at your before and after care programs. We find enabling parents and authorized individuals to electronically sign in/out children really does provide peace of mind.

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Bernadette C.

Better Every Year!

2016-08-26

The Borough has been using Community Pass for all of our recreation registrations for 5+ years and it just keeps getting better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Capturepoint


Thanks for the review Bernadette! We aim to have the most complete recreation management software, and are constantly enhancing it and developing new features to offer our customers.

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Janet D.

Great Product - Highly Recommend it!

2016-01-26

We are about to start using the POS component and are excited about it (build an inventory tracker though!).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Cindy M.

Excellent Customer Service

2016-09-21

I have been using Community Pass for the last 3 summers and I have to say that it is getting better every year...

Pros

Ease of planning seasons.

Cons

I would love to store credit cards numbers for payment plan options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering CommunityPass

Best product in this price point.

Source: Capterra
Helpful?   Yes   No

Response from Capturepoint


Thanks Cindy! Glad to hear you are finding CommunityPass easy to use, and I will pass on the kind words to our Customer Support Team. We actually do offer card on file and autopayments so don't hesitate to contact us for more information.

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Jim C.

From the very start, the ease of use is the greatest compliment to hand out.

2016-02-04

I have told my residents and the elected officials on many occasions that Community Pass was created as an alternative to the expensive registration software that is available.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Joanne M.

Truly a great company.

2016-02-02

We use CP for the Municipal Golf Course, The Aquatic Center, POS, field scheduling and programming.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Capturepoint


Thank you for your kind words Joanne!

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Gail H.

Product Support

2020-03-03

Overall positive.

Pros

Product support is top notch. Anytime there is a problem I call and the problem is resolved on the first call in.

Cons

Customize reports taylored to our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Betty K.

My experience with Communitypass has been excellent.

2018-02-15

Over the years as the software has improved those changes have made it easier on a daily basis as well as monthly and year end reports that I need to provide the district.

Pros

The ease of use, very user friendly and easy to help our customers through the site when I'm dealing with them over the telephone.

Cons

Currently the changes but, that will just take some getting use to during these changing times. I'm hopeful that once the changes are made over the entire site I will feel more comfortable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Capturepoint


So glad to hear you are having an excellent experience with CommunityPass! We have been systematically applying a new design to our Administrative Site to allow our customers to become comfortable with the colors and styles slowly before the whole site is transformed. We are in the home stretch of this project and are confident you will be happy with the result.

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Trina E.

Highly Recommend!

2016-02-02

We have a very complicated registration process for our summer day camp and Community Pass developed a component to accommodate that, which has made our lives easier and it is easier on the parents who are registering their kids.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jackie R.

We are in the implementation phase and have been extremely pleased so far with the entire process.

2017-09-14

Pros

The implementation process has been so on point, very organized and detailed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Capturepoint


Thank you for taking the time to share your feedback Jackie! Looks like Fenton is off to a great start!

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Grace B.

It has been a pleasure working with Capturepoint. Customer Service is a priority! It's great!

2017-08-22

Pros

Being able to separate revenue by individual sports is a great feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Capturepoint


Thank you Grace for taking the time to review CommunityPass. We are so happy to hear you are pleased with our team and find CommunityPass so easy to use.

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Anonymous
(Government Administration company, 51-200 employees)

Easy to navigate. Need a few fixing on things. Overall good program.

2018-02-20

Pros

This program is easy to use.

Cons

The lease thing I personally like about this program is that it does not stop duplicate of accounts and families.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Capturepoint


So glad to hear you are finding CommunityPass so easy to use! Please don't hesitate to contact our Customer Support Team to get tips about how to monitor and merge duplicate accounts. You can also access a free training webinar titled "Merge Families & Avoid Duplicate Accounts" located in the Help & Training section on the Admin Site.

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