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CounSol.com
5
629
4
182
3
17
2
0
1
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online counseling practice management software
Table of Contents
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CounSol.com - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
CounSol.com overview
Based on 829 verified user reviews
What is CounSol.com?
CounSol.com is a mental health EHR tool with key features that include HIPAA compliance, electronic medical records management, appointment scheduling, confirmations and reminders, electronic payments, and more.
Who uses CounSol.com?
By industry, CounSol.com reviewers are most commonly professionals in mental health care (76%). The most frequent use case for CounSol.com cited by reviewers is mental health EHR (69% of reviewers).
What do users say about CounSol.com pricing?
Most reviewers indicate CounSol.com delivers strong value for money, citing comprehensive features, transparent pricing, and cost-effectiveness for growing practices. However, some users report extra costs for additional users and paid add-ons, and a few feel the monthly fee is high for part-time practices.
Starting price
per month
Pros & Cons
Billing
Client Portal
Security and Access Control
Insurance Claims
Video Sessions
System glitches and reliability concerns
CounSol.com’s user interface
CounSol.com review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.5
Ease of use
4.6
Customer support
4.9
Reviews sentiment
What do users say about CounSol.com?
Reviewers appreciate CounSol.com for its responsive, personalized customer support and comprehensive practice management tools. They find the client portal secure and user-friendly, allowing clients to schedule appointments, complete paperwork, pay bills, and communicate easily. They value the integrated billing, customizable forms, and flexibility for solo and group practices, noting that it streamlines workflow and keeps everything organized in one place. They indicate the platform is cost-effective and offers frequent updates, though some mention the interface feels outdated and additional fees for certain features. Some report limitations with video sessions, customization options, and multi-user management.
Select to learn more
Who uses CounSol.com?
Based on 829 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
CounSol.com's key features
GetApp's analysis of 67 verified user reviews collected between February 2022 and August 2024 identifies CounSol.com's most critical features and summarizes user sentiment about those features.
Reviewers appreciate CounSol.com's EMR/EHR capabilities. They highlight the ability to add attachment documentation to progress notes and the diverse array of forms available. Users report that it follows HIPAA compliance, ensuring secure records and communications. They find it easy to use and manage, whether in solo or group practice. Reviewers indicate that it simplifies documentation and note-taking, making it intuitive and supportive. They also mention the ease of printing reports and the robust, responsive support from CounSol.com. Of the 18 CounSol.com users who gave detailed accounts of their use of EMR/EHR, 100% rated this feature as important or highly important.
Users report that CounSol.com's confirmations/reminders capabilities are highly valuable. They appreciate the automated text, email, and phone call reminders, which help reduce no-shows and late cancellations. Reviewers indicate that the customization options for reminders are great, and clients love receiving them. They find that the reminders improve show rates and help clients stay committed to their sessions. They also appreciate the read receipts capability, which confirms that clients have viewed the reminders. Of the 13 CounSol.com users who gave detailed accounts of their use of Confirmations/Reminders, 100% rated this feature as important or highly important.
Reviewers highlight the ease and efficiency of CounSol.com's appointment scheduling capabilities. They appreciate the ability for clients to see all available times on one screen and schedule themselves. Users report that the system syncs with external calendars, although they wish for two-way sync. They find it helpful that scheduling is linked to invoicing, making the billing process seamless. Reviewers also mention the flexibility for clients to cancel or reschedule appointments, which saves time and reduces frustration. Of the 32 CounSol.com users who gave detailed accounts of their use of Appointment Scheduling, 94% rated this feature as important or highly important.
Natalie K.
Owner
Angela P.
Owner LPC
Scott M.
Owner
Jenni B.
Owner
All CounSol.com features
Features rating:
CounSol.com alternatives
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Per month
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CounSol.com pricing
Pricing plans
Pricing details:
User opinions about CounSol.com price and value
Value for money rating:
To see what individual users think of CounSol.com's price and value, check out the review snippets below.
Natalie K.
Owner
Maura K.
Licensed Professional Counselor and Practice Owner
CounSol.com integrations (9)
Integrations rated by users
We looked at 829 user reviews to identify which products are mentioned as CounSol.com integrations and how users feel about them.
Integration rating: 4.7 (9)
“Integration with Square is important because it helps streamline payment processing, keeps transactions organized, and makes checkout easier for both myself and my clients.”
“Easy to integrate, even for someone not too tech savvy like me.”
Wendy M.
Owner and HHP
Integration rating: 4.2 (9)
Integration rating: 4.7 (5)
Integration rating: 5.0 (5)
“Customers can pay online or in person”
Bridget B.
Director
Other top integrations
CounSol.com customer support
What do users say about CounSol.com customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of CounSol.com customer support.
Widely noted by reviewers, CounSol.com assigns a dedicated support representative who is familiar with your account and needs.
A number of users highlight the fast response times, often receiving answers within hours or less via email or phone.
Many reviewers appreciate the ease of contacting support directly, avoiding long hold times and automated phone prompts.
A fair number of users mention support is not only responsive but also knowledgeable, thorough, and willing to implement suggestions.
Support options
Training options
To see what individual users say about CounSol.com's customer support, check out the review snippets below.
“The platform is professional, offers a quick turn-around with Support Tickets, and has provided a model that allows for contact with a consistent customer support rep. ”
Maura K.
Licensed Professional Counselor and Practice Owner
“Not only is it affordable, but the customer service is outstanding. Whether I send an email or call, they are more responsive than most any other service or vender I use to maintain my practice. ”
Ryan G.
Owner/Therapist
“So far, 5 years using Counsol I literally can't thinkg of anything. If I can't figure something out, [sensitive content hidden], my customer rep to walk me through whatever it is.”
Suzie S.
Licensed Mental Health Therapist, Certified EMDR Counselor
CounSol.com FAQs
CounSol.com has the following typical customers:
Freelancers, Small Business
These products have better value for money
Q. What is CounSol.com used for?
CounSol.com is an online practice management system for counselors and therapists, for managing both online and offline clients, with secure chat, live video sessions, online appointment booking, billing & invoicing, custom forms & questionnaires, treatment plans, progress notes, client journals, and more. CounSol.com allows users to create a custom client site, with control over the text, images, colors, and fonts, and embed a link to the secure client portal in their existing website. Clients can login to schedule appointments, view emails, pay bills, fill in their private journal, and take part in online chat and video sessions. Users can set their availability, session types, and appointment lengths, and display available appointment slots by the month, week, day, or hour. Clients can book appointments online for office appointments, phone calls, video sessions, or chat sessions, and can also register for group chat sessions, phone calls, or office appointments. Users can create custom policy agreements, practice terms, and a range of client forms and questionnaires for gathering client information. Client records, notes, and questionnaires are stored securely, with hourly data backups, and the system is fully HIPAA compliant. Client treatment plans can be prepared using the built-in templates with diagnosis axis codes and descriptions, symptom descriptions, current assessments, concerns or issues, treatment objectives and strategies, long-term and short-term goals, and more. Progress notes can also be maintained and updated, with customizable diagnosis descriptions, treatment plan statuses, action plans, and more.
Q. What level of support does CounSol.com offer?
CounSol.com offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Phone Support
