eFit Financial Features

eFit Financial

Web based club management software for SMBs

4.12/5 (33 reviews)

eFit Financial Feature Summary

  • Billing & Collection
  • Membership Management
  • Member Check-In
  • Member Portal
  • Point of Sale
  • Inventory Control
  • Auto renew accounts
  • Accounting Reports
  • Software Support
  • History
  • Online Signature
  • Trainer & Instructor Scheduling
  • Invoicing and Payment Tracking
  • Employee Time Clock
  • Attendance Management
  • Registration Management
  • Credit Card / ACH / EFT Processing
  • Auto renew accounts
  • Web based software
  • Fitness Assessment
  • Web Based Software

Recreation & Wellness Feature Comparison

Most popular features of all Recreation & Wellness apps

Activity Dashboard (32 other apps)
Attendance Management (36 other apps)
Automated Scheduling (32 other apps)
Automatic Notifications (31 other apps)
Automatic Reminders (30 other apps)
Billing & Invoicing (33 other apps)
Calendar Management (33 other apps)
Class Scheduling (33 other apps)
Client Portal (26 other apps)
Credit Card Processing (27 other apps)
Customer Database (27 other apps)
Electronic Payments (41 other apps)
Email Integration (23 other apps)
Event Scheduling (29 other apps)
POS (27 other apps)
Recurring Billing (25 other apps)
Registration Management (31 other apps)
Reporting & Statistics (27 other apps)
Time & Attendance Tracking (29 other apps)
Website Integration (27 other apps)

Competitor Feature Comparison

eFit Financial Feature Reviews

25 reviewers had the following to say about eFit Financial's features:

Fran Colombi

Overall the software does everything that gets the job done.

2017-05-05

Pros

We've used it since 2004, get's the job done, has a ton of reports and you have the best customer service.

Cons

Not user friendly for our customers, no calendar for website, always run into querks with the activity scheduler, does not have features that competitors now have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Moses Wambugu

Efit is an amazing software for all gym managers as well as users.

2018-06-12

Efit just like the name is an excellent companion for gym managers and users as it ensures you get appointments on time and reminds you of any activity that you require to do e.g. renewal of membership subscription.

Pros

Its very efficient on calculations and storage of data, has excellent phone call customer service that solves problems fast, its cost effective given the services it offers, automatically keeps members updated on appointments and renewal dates, offers online bookings which drive more sales, have POS system incase members want to buy something from the gym or gym store, it is accessible 24 hours day and night now limitations.

Cons

I have not seen any cons so far the software handles all gym business with ease and makes work very easy and automated no need for paperwork.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jim D Murray

Efit review

2017-04-27

I would like more options for the check in systems and more options for credit card processing.

Pros

Ease of use

Cons

The ability to group members by class attended.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jake Snow

Wyoming gym owner

2016-10-07

I've been using eFit at my gym since 2008. Customer service is always helpful resolving problems and answering general questions.

Pros

I can use my Macbook Pro and iMac now!

Cons

Scheduler - I haven't checked it out recently because I use Mindbody for all of the classes so maybe it's better than I think.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering eFit Financial

Overall I like it better than the over-complicated Mindbody program but I need a great scheduler. There is an intermittent problem when a member is cancelled sometimes it will not automatically delete the user from Brivo so the user still has access. We are all aware of it here so we usually double check Brivo when a member is cancelled.

Source: Capterra
Helpful?   Yes   No

Response from eFit Financial


Thanks for taking the time to provide a review of eFit Financial's fitness management software, Jake! We're looking forward to working with you to see how we can support your scheduling needs. We'd welcome any specific feedback you have on our gym scheduling features as we continue to improve it.

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Christy Krezel

System is outdated and not user friendly. Unable to make changes or run desirable reports

2018-06-21

houses customer data and auto billing

Pros

Most likely I would say that the customer service it your best attribute

Cons

Not user friendly Reporting features very limited and non-manipulative Both our locations member data does not merge

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from eFit Financial


Christy, thank you for your feedback. We're glad you've enjoyed our customer service and automatic billing. We¿d like to learn more about how we can improve your experience with reporting and data management. Please call 877-772-3348 to speak with our support team about your needs. We appreciate the opportunity to work with you and your business. ¿ The eFit Team

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Geoffrey Nichol

Thanks for the support!

2017-04-27

Thanks for the support! Staff are always helpful as they can be. They are almost always very polite to my members, which is SUPER important when running a business. I'd like a few changes in the software, but nothing major.

Pros

Various report options.

Cons

My members can't cancel their own reservations from the scheduler (would be nice to have that as an option that gyms could turn on/off as appropriate for the situation.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin Bains

eFit Club Management Software & Financial Services

2013-08-15

Members can use the Member Portal to help manage their accounts, saving us more time at the front desk.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Meloni Mullins

A bit much to take in. I think it may be overly detailed

2016-02-06

Not a huge fan of the Activity Scheduler.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Matthew Beukelman

Great service, Easy to use

2016-02-01

Con: Sometimes when renewing a membership, it does not activate the access card paired with the account, but I believe there is a reminder when renewing an account that tells you to "remember to activate the card in Brivo(the access card system)" Con: It is exclusively partnered with Constellation Payments and they charge the member $30 for a declined transaction.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Phillip Clifton

The Efit platform works great for managing the accounts at my small 24/7 Fitness Center.

2018-06-19

Automatic collection of my members' dues.

Pros

The collection of dues from my members is seamless. Could not manage my fitness center without Efit.

Cons

Occasionally the interface with Brivo has some issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from eFit Financial


Hi, Phillip. Thank you for taking the time to share your thoughts on eFit's software. We're glad to hear that the product has helped with account management and dues collection at your fitness center. We'd like to learn more about your experience with Brivo. Please call 877-772-3348 to speak with our support team. Thank you for your business! -- The eFit Team

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Jenifer Santangelo

My orginal contact was excellent. Since then I have been passed to several ppl who are not as great.

2018-06-19

Pros

Also adding different packages is very easy as well.

Cons

It is hard to find and print billing reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from eFit Financial


Jenifer, thank you for sharing your feedback on eFit Financial. We¿re glad we could provide you with user-friendly tools to manage your members and class packages. We¿re sorry to hear that you were disappointed with your recent customer service experience. At eFit, we aim to provide personalized service to all our clients. A member of our team will contact you shortly to address your concerns. You can reach us any time during business hours at 877-772-3348. Thank you for your business and partnership. -- The eFit Team

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Elbert E. Myers

Good software, Really helpful, knowlegable staff

2017-04-27

Plenty of uses in the software and really helpful staff. Pretty easy to use once everything is populated with your businesses information and calender.

Pros

Nice staff. Plenty of uses.

Cons

Can't check members into separate categories or track classes without using the calender.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jen Crady

Who did they pay to give it a 5 Star rating?

2015-12-16

I would much rather make a phone call to my client to update their credit card information.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from eFit Financial


Jen,

I'd like to apologize on behalf of eFit Financial. We do everything possible to ensure our clients are presented with the best customer service. We've attempted to contact you several times, and haven't received a response, so I wanted to follow up here and let you know that there are two ways you can request that we no longer contact your members. The first would be to send in a Club Changes Form and request it. There is also a setting within the software to request that we no longer contact your members.
I'm also very sorry to hear of your frustrations with our software. We offer free training to all our clients and would love to help you with any issues you are experiencing. Please contact our customer service department and we'd be happy to schedule sessions for you and answer any additional questions you have.

Sincerely, Brianna Ballast - Customer Support Manager

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Laura Summers

Sometimes confusing. Difficulty in debiting and crediting; do not like automated rejections.

2016-03-16

I like the reports sections. . .adjusting accounts, credits and debits is tedious.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
DIORI JONES

Efit efficient and effective

2016-07-21

From learning to set the system up with training, to having to transfer to a new management team, everyone has been professional and helpful.

Pros

I like that there are many ways to view the history of client information to best serve our members.

Cons

It's funny the pros are a little bit of the cons, as there is so many ways to delve into the client history that I wasn't able to get to as many methods as I would have liked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10

Recommendations to others considering eFit Financial

Video training that groups could use, just in case the facility is larger or team members are greater.

Source: Capterra
Helpful?   Yes   No
Read more
Harutiun Keskerian

Great for its intended purpose

2018-08-18

Pros

It allows for a quick and efficient collection of payments. Also like that the hassle of collecting outstanding balances is handled by the efit team.

Cons

From what I hear from my members, the member portal does not sound like it’s very intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Fran Colombi

EFIT Financial easy to use & great customer service!

2013-08-16

This software has absolutely every report you can possibly imagine!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Laura Stankiewicz

EFit is Top Notch!

2016-02-02

I spent several years with the same billing company.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Suani Nieto

Customer service is on point!

2018-06-26

Keeping track of our clients is much easier.

Pros

There are various ways of keeping track of our clients. It has a lot of room to let us grow.

Cons

I don't use it as much to know the glitches yet. One of the things I find odd is that I have to use internet explorer with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from eFit Financial


Suani, thank you for your recommendation. We¿re grateful for the opportunity to serve you and your business. We look forward to our continued partnership as your business continues to grow! -- The eFit Team

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Brett Kisro

Efit Financial Review

2013-08-15

The ease of being able to view all transactions, billing dates, exp dates, etc. is beneficial to reduce errors during cycles beforehand.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
James Imbery

Excellent Service

2013-08-16

It is with great pleasure that I can offer an overall excellent recommendation for the eFit Club Management Software and Services.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

A few bumps to start

2018-06-25

Pros

It's interface is great for a 24/7 gym such as ours.

Cons

On the day we opened sign ups, the customer service was slow when we needed them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from eFit Financial


Thank you for taking the time to share your feedback. We're glad to hear that you've enjoyed using our software at your 24/7 gym. We¿d like to learn more about how we can improve your experience with our system and our team. Please contact us at 877-772-3348 so that we can assist you. Thank you for the opportunity to serve your business. -- The eFit Team

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Lea Goldsmith

Just recently eFit has updated it's functionality which will help business owners. Much improvement!

2018-06-27

Pros

It is incredibly easy to navigate this site- even for the less avid user.

Cons

I would like to be able to utilize the electronic signature more efficiently, however without giving the business owners access, it makes it challenging to run our business efficiently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from eFit Financial


Lea, thank you for your kind words and recommendation. We are always happy to help our clients by enhancing our product. We'd like to learn more about your thoughts on template customization and electronic signatures. Please call us at 877-772-3348 to speak to our team. Thank you for the opportunity to serve you and your business. We look forward to our continued partnership! -- The eFit Team

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Laura Stankiewicz

We have been having software issues.

2017-04-29

Pros

The Monthly fees are reasonable and that we do receive our funds. The customer service team is always available to help, but having to call them takes time from other important tasks.

Cons

The software is not very user friendly, software bugs, some other issues. The main problem is the system constantly timing out on us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
derek harshman

Greatly disappointed

2017-04-27

I feel by making it so difficult it in return causes customers to want to leave our facility losing not only us money, but you as our processing company.

Pros

not difficult to operate.

Cons

the lack of understanding and compassion if clubs lose members due to e fit being unreasonable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from eFit Financial


Derek,

Thank you for your review of our service. Customer service is always our top priority here at eFit Financial. We depend on customers like you to let us know if there is ever an issue. Your business success and member retention are important to us. I¿d like to speak to you further to discuss the specific situation to see how we can come to a beneficial solution to help you and your members. Please call our customer service line at 877-772-3348 and ask for me directly. It would be my pleasure to assist you with your business needs.

Brianna Ballast
Director of Operations
eFit Financial

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