eFit Reviews

The ease of use is fantastic! It is incredibly easy to navigate this site- even for the less avid user. It is incredibly easy for a business owner to train someone up on this software.

I can't make changes to the templates and add in my own forms or any other documents. I would like to be able to utilize the electronic signature more efficiently, however without giving the business owners access, it makes it challenging to run our business efficiently.

Lea, thank you for your kind words and recommendation. We are always happy to help our clients by enhancing our product. We'd like to learn more about your thoughts on template customization and electronic signatures. Please call us at 877-772-3348 to speak to our team. Thank you for the opportunity to serve you and your business. We look forward to our continued partnership! -- The eFit Team

I can use my Macbook Pro and iMac now!

Scheduler - I haven't checked it out recently because I use Mindbody for all of the classes so maybe it's better than I think.

Thanks for taking the time to provide a review of eFit Financial's fitness management software, Jake! We're looking forward to working with you to see how we can support your scheduling needs. We'd welcome any specific feedback you have on our gym scheduling features as we continue to improve it.

All my membership agreements are online, this ended having to file paper membership agreements.

I can not customize each membership agreement which made running some sales difficult. Many other things, the online gym sign ups do not include a signature that appears on the membership agreement which makes it impossible to take someone to collections if needed. Every time I call efit with a question 9 times out of 10 they would not have an answer for me.

Hi, Michael. Thank you for taking the time to share your feedback. We're glad to hear that you've been able to take your membership agreements online with the help of our software. We'd like to help address the challenges that you're experiencing with custom agreements and signatures. Please contact us at 877-772-3348 so that we can get more detail on your needs. Thank you for the opportunity to serve your business. -- The eFit Team

Customer service is good. Staff often catch mistakes that myself or my employees have made, and have called us to correct or confirm the issues.

Sometimes certain features will not work with use of very popular browsers. It's often difficult to locate certain software functions as well.

Geoffrey, it is great to hear from a satisfied client of over 6 years. At eFit, we take pride in developing and maintaining long-term partnerships with our clients. We'd like to learn more about how we can improve your experience with our user interface. Please contact us at 877-772-3348. We look forward to continuing to provide you with support for many years to come! ¿ The eFit Team

Various report options. Blast emails. Connectivity to other software I use.

I can't use a Yahoo email account, such a pain. My members can't cancel their own reservations from the scheduler (would be nice to have that as an option that gyms could turn on/off as appropriate for the situation.) Finding certain things I'm looking for can be a maze so sometimes I just call and ask since it's just faster than hunting for an hour lol

I find the program user friednly to sign members up and locate the information about each members. Also adding different packages is very easy as well.

It is hard to find and print billing reports. I no longer have any contacts at e-fit to assist. The communication when team members leave is terrible.

Jenifer, thank you for sharing your feedback on eFit Financial. We¿re glad we could provide you with user-friendly tools to manage your members and class packages. We¿re sorry to hear that you were disappointed with your recent customer service experience. At eFit, we aim to provide personalized service to all our clients. A member of our team will contact you shortly to address your concerns. You can reach us any time during business hours at 877-772-3348. Thank you for your business and partnership. -- The eFit Team

The collection of dues from my members is seamless. Could not manage my fitness center without Efit.

Having to replace accounts to do small edits is not very efficient. Occasionally the interface with Brivo has some issues.

Hi, Phillip. Thank you for taking the time to share your thoughts on eFit's software. We're glad to hear that the product has helped with account management and dues collection at your fitness center. We'd like to learn more about your experience with Brivo. Please call 877-772-3348 to speak with our support team. Thank you for your business! -- The eFit Team

For the most part, very easy to use! We have a pretty simple operation and it works perfectly for our needs.

Sometimes, it takes a lot of steps to be able to achieve what you would like to and what you are trying to find is not where you think it will be.

Hi, Kelly. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that you¿ve enjoyed our customer service and easy-to-use features. We'd like to learn more about your feedback on our user interface. Please call 877-772-3348 to speak with our support team. Thank you for your business and partnership. -- The eFit Team

We've used it since 2004, get's the job done, has a ton of reports and you have the best customer service.

Not user friendly for our customers, no calendar for website, always run into querks with the activity scheduler, does not have features that competitors now have.

The Monthly fees are reasonable and that we do receive our funds. The customer service team is always available to help, but having to call them takes time from other important tasks.

The software is not very user friendly, software bugs, some other issues. The main problem is the system constantly timing out on us.

Its very efficient on calculations and storage of data, has excellent phone call customer service that solves problems fast, its cost effective given the services it offers, automatically keeps members updated on appointments and renewal dates, offers online bookings which drive more sales, have POS system incase members want to buy something from the gym or gym store, it is accessible 24 hours day and night now limitations.

I have not seen any cons so far the software handles all gym business with ease and makes work very easy and automated no need for paperwork. However live support would do the software much better.

not difficult to operate.

the lack of understanding and compassion if clubs lose members due to e fit being unreasonable.

Derek, Thank you for your review of our service. Customer service is always our top priority here at eFit Financial. We depend on customers like you to let us know if there is ever an issue. Your business success and member retention are important to us. I¿d like to speak to you further to discuss the specific situation to see how we can come to a beneficial solution to help you and your members. Please call our customer service line at 877-772-3348 and ask for me directly. It would be my pleasure to assist you with your business needs. Brianna Ballast Director of Operations eFit Financial

No pros were added to this review

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Jen, I'd like to apologize on behalf of eFit Financial. We do everything possible to ensure our clients are presented with the best customer service. We've attempted to contact you several times, and haven't received a response, so I wanted to follow up here and let you know that there are two ways you can request that we no longer contact your members. The first would be to send in a Club Changes...

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Its simple to use, web based booking makes it easy for clients to book sessions from home and confirm availability of instructor, its affordable for use by start up gyms, offers POS features to facilitate reception of payments.

poor customer support, requires some initial training to effectively set up and use all features. All the features work as expected.

Hi Julius, thank you for sharing your feedback! We're glad we've been able to provide an affordable solution for your online booking and gym management. We're sorry to hear about your experience with our support team. Making sure our clients have everything they need to succeed is our top priority, and we're always looking for ways to improve our process. If you'd be willing to share details about your experience with us, please call 877-772-3348. Thank you for your continued trust and partnership!

nothing really stands out to be honest. Most likely I would say that the customer service it your best attribute

once you enter something you can not make any changes. Not user friendly Reporting features very limited and non-manipulative Both our locations member data does not merge

Christy, thank you for your feedback. We're glad you've enjoyed our customer service and automatic billing. We¿d like to learn more about how we can improve your experience with reporting and data management. Please call 877-772-3348 to speak with our support team about your needs. We appreciate the opportunity to work with you and your business. ¿ The eFit Team

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No cons were added to this review

Ease of use

Need more options for check in system. The ability to group members by class attended.

Nice staff. Plenty of uses.

Can't check members into separate categories or track classes without using the calender.

It allows for a quick and efficient collection of payments. Also like that the hassle of collecting outstanding balances is handled by the efit team.

From what I hear from my members, the member portal does not sound like it’s very intuitive. I get members ask me every so often about being able to check their transaction history on their end so they can retrieve a receipt of their payments or also how they can update their payment method.

Harutiun, thank you for sharing your feedback. We're glad we've been able to help you collect payments quickly and efficiently. We'd like to learn more about the feedback you've received on our member portal. Please call 877-772-3348 to speak with our support team. Thank you for your continued trust and partnership!

I like that there are many ways to view the history of client information to best serve our members.

It's funny the pros are a little bit of the cons, as there is so many ways to delve into the client history that I wasn't able to get to as many methods as I would have liked.

Once working, sign ups and member data flows very easy. It's interface is great for a 24/7 gym such as ours.

They only work with one hardware company. On the day we opened sign ups, the customer service was slow when we needed them. The new member sign up button is too small. They need an app for the phone.

Thank you for taking the time to share your feedback. We're glad to hear that you've enjoyed using our software at your 24/7 gym. We¿d like to learn more about how we can improve your experience with our system and our team. Please contact us at 877-772-3348 so that we can assist you. Thank you for the opportunity to serve your business. -- The eFit Team

No pros were added to this review

No cons were added to this review

No pros were added to this review

No cons were added to this review

There are various ways of keeping track of our clients. It has a lot of room to let us grow. As we continue to grow we will continue to use it.

I don't use it as much to know the glitches yet. One of the things I find odd is that I have to use internet explorer with it.

Suani, thank you for your recommendation. We¿re grateful for the opportunity to serve you and your business. We look forward to our continued partnership as your business continues to grow! -- The eFit Team

No pros were added to this review

No cons were added to this review