EZFacility Features

EZFacility

Web based gym & club management software for SMBs

4.48/5 (93 reviews)

EZFacility Feature Summary

  • Fitness Assessment
  • Credit Card / ACH / EFT Processing / EMV
  • Invoicing and Payment Tracking
  • MemberMe - Branded Mobile App
  • Payroll and Commission Tracking
  • Membership Management
  • Extensive Reporting
  • Facility Scheduling & Management
  • Locker Management and Equipment Tracking
  • Trainer & Instructor Scheduling
  • Member Self-Service
  • Access Control and Video Surveillance

Competitor Feature Comparison

ACH Payment Processing
API
Access Control
Active Directory Integration
Activity Management
Appointment Management
Assessment Management
Attendance Management
Automated Billing
Automated Scheduling
Automatic Notifications
Availability Management
Barcode Printing
Barcode Scanning
Barcode Support
Billing & Invoicing
Billing Rate Management
CRM Integration
Calendar Management
Class Scheduling
Client Management
Client Portal
Communication Management
Credit Card Integration
Credit Card Processing
Customer Database
Customizable Reporting
Customizable Templates
Data Import/Export
Document Management
Email Marketing Management
Employee Management
Equipment Tracking
Event Calendar
Event Scheduling
Event Tracking
Inventory Tracking
Invoice Management
Multiple User Accounts
Newsletter Management
PCI DSS Compliance
POS
POS Integration
Payroll Management
Real Time Reporting
Records Management
Recurring Tasks
Registration Management
Remote Access
Remote Update / Installation
Retention Management
SSL Security
Sales Reporting
Self Service Portal
Self-Enrollment
Social Media Integration
Tagging
Task Scheduling
Third Party Integration
Time Clock
Website Integration
Visit WebsiteCompare App
ACH Payment Processing
API
Access Control
Active Directory Integration
Activity Management
Appointment Management
Assessment Management
Attendance Management
Automated Billing
Automated Scheduling
Automatic Notifications
Availability Management
Barcode Printing
Barcode Scanning
Barcode Support
Billing & Invoicing
Billing Rate Management
CRM Integration
Calendar Management
Class Scheduling
Client Management
Client Portal
Communication Management
Credit Card Integration
Credit Card Processing
Customer Database
Customizable Reporting
Customizable Templates
Data Import/Export
Document Management
Email Marketing Management
Employee Management
Equipment Tracking
Event Calendar
Event Scheduling
Event Tracking
Inventory Tracking
Invoice Management
Multiple User Accounts
Newsletter Management
PCI DSS Compliance
POS
POS Integration
Payroll Management
Real Time Reporting
Records Management
Recurring Tasks
Registration Management
Remote Access
Remote Update / Installation
Retention Management
SSL Security
Sales Reporting
Self Service Portal
Self-Enrollment
Social Media Integration
Tagging
Task Scheduling
Third Party Integration
Time Clock
Website Integration
Visit WebsiteCompare App
ACH Payment Processing
API
Access Control
Active Directory Integration
Activity Management
Appointment Management
Assessment Management
Attendance Management
Automated Billing
Automated Scheduling
Automatic Notifications
Availability Management
Barcode Printing
Barcode Scanning
Barcode Support
Billing & Invoicing
Billing Rate Management
CRM Integration
Calendar Management
Class Scheduling
Client Management
Client Portal
Communication Management
Credit Card Integration
Credit Card Processing
Customer Database
Customizable Reporting
Customizable Templates
Data Import/Export
Document Management
Email Marketing Management
Employee Management
Equipment Tracking
Event Calendar
Event Scheduling
Event Tracking
Inventory Tracking
Invoice Management
Multiple User Accounts
Newsletter Management
PCI DSS Compliance
POS
POS Integration
Payroll Management
Real Time Reporting
Records Management
Recurring Tasks
Registration Management
Remote Access
Remote Update / Installation
Retention Management
SSL Security
Sales Reporting
Self Service Portal
Self-Enrollment
Social Media Integration
Tagging
Task Scheduling
Third Party Integration
Time Clock
Website Integration
Visit WebsiteCompare App

Mobile apps

iOS App


10 reviews

Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch.

EZFacility Feature Reviews

25 reviewers had the following to say about EZFacility's features:

Cheryl McCrory

Overall a great experience; support is very responsive and most times are able to find a solution.

2017-09-25

client database, clinic registration, client schedule tracking, billing, statement, invoice tracking extensive reporting capabilities

Pros

User Friendly, good payment tracking system, good scheduling system.

Cons

For credit card payments it's no problem I can swipe or type the card number and it directly links to my banking system however for Debit payment I must log into a separate system (in my case Moneris) to process the Debit transaction.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from EZFacility.com


Hi Cheryl,

Thank you for sharing your feedback. We¿re grateful for the opportunity to provide great support to you and your business. If you have a question regarding the system timing out please contact our Support Team at 866.498.3279 ext. 3.

Thank you for your partnership. ¿ The EZFacility Team

Read more
Anonymous
( company, 501-1000 employees)

Everything our busy gym needed to run the facility

2018-01-25

Pros

We've been able to maximize our efficiency at our fast paced gym with this software by having a more efficient scheduling, billing, attendance management, POS, and lesson system.

Cons

Sometimes reports can be tricky to navigate and generate but it seems this is something the support team is working on updating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lauren Roberds

Compatible but training could be better

2017-11-07

Ease of scheduling, but collecting payment is not efficient for a class setting.

Pros

the ease of having groups and sub groups. The reports are awesome too and breakdown every penny coming in.

Cons

the billing has a lot of steps, adding someone to a class when they haven't paid yet is difficult and their invoicing process could use some work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
John Ranken

Good support to start.Somewhat difficult to navigate the facility in the beginning.Support has been

2018-05-24

member/client management auto billing

Pros

price is reasonable,navigation is ok to start.some of the tech support agents are good.easy to set up pkgs and pricing

Cons

more detailed reports on revenue collected would help. e,g would like to see a report on what im drafting in membership and pt sales

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jan Strassen

Brilliant software - really flexible and also excellent value for money

2017-08-08

We ran our class and rental timetable, used management reports to transfer information to our accounting package.

Pros

You can configure the software to do what ever you need it to do, it is very flexible. We have memberships, pay as you go and also sublets. The software can deal with all of it.

Cons

The staff find the interface a little clunky at times but it think that this is because we do not have credit card payments linked into the software and so have to do some things twice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from EZFacility.com


Jan, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business.

Read more
KC Khoo

The system was so flexible it feeds our many needs. The Tech Support is the best I am experiencing.

2017-09-09

In the prior version, the clients self-service portal has only very few basic function, however, the new upgrade version has many improvements, thus this has been resolved.

Pros

We used EZFacility for our Facility Rental Billing, Facility Resources Schedule, Clubs Membership Management, Members attendance check-in, Point of Sales, Packages Sale online, and Private lessons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from EZFacility.com


Hello KC,

Thank you for your detailed and positive feedback. We are always happy to help our clients whenever or wherever they need us! We are grateful for the opportunity to serve you and your business and we look forward to our continued partnership! - The EZFacility Team

Read more
Bobbi Schram

Customer service is top notch. A few small challenges with the software, but they are quick to help

2017-09-08

We are 24/7 and this allows our customers and employees to easily manage billing/scheduling/payments with fairly minimal hassle.

Pros

Customer service and frequent updates to the software show that they do care about their customers and are continually trying to improve their product.

Cons

Reports can be challenging to generate the information that you're looking for (ie memberships); customers were often frustrated with the self service because they couldn't access information about previous invoices; unable to purchase multiple items in one transaction or share between family members in one transaction in the self service portal etc., although it sounds like this might be something EZ is currently working on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from EZFacility.com


Hi Bobbi,

Thank you for sharing your feedback. We are grateful for the opportunity to provide you and your business with great Customer Service. We have recently made changes and new updates to our Self Service portal. For more information or for any questions, please feel free to contact our Customer Support Team at (877) 358-7774. Thank you for your support, we look forward to our continued partnership. -The EZFacility Team

Read more
Aaron Olsen

The Most Comprehensive and Accommodating Browser/Portal Based Software Solution for Any Size Gym

2011-09-08

In particular, EZ Facility Software in completely portal based...That means I need no special computer servers or updating schedules for software because all a facility needs to run EZ Facility is a internet browser.

Pros

Employee Time Clock, Facility Schedule/Online Schedules, Customer Liability Waivers, Point of Sale Register Modules, Program/Group/Sport Registration and Online Registations, Facility Reservation System, Membership Sales and Tracking, Membership Check-in, Equipment Rental, Attendance, Client Information, and Financial Reports.

Cons

Currently I can use EZ Facility with my Iphone, however, there remains room for the developers to optimize a mobile version of the software.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Higher Education company, 201-500 employees)

Fairly easy to navigate for efficient client management; some Reports more cumbersome to develop.

2018-05-29

Pros

The team, from billing to customer service to technical support is knowledgeable, friendly, eager to help and thorough in all ways!

Cons

The set-up and processing of packages as well as tracking and scheduling; also the layout of the actual schedule and setting up appointments for either one-time or recurring appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Shawnette Davis

We Love EZ Facility

2016-07-11

The software has been very easy to use, even for our staff which includes a few people who are 70+ and not into computers at all.

Pros

Staff can clock in and out, the check in process for clients is simple to use, the system works well with the membership cards that we have, we can keep track of different kinds of clients, and track attendance in our classes.

Cons

There is no way to keep track of lost membership card numbers and associate them with who they originally belonged to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering EZFacility

It is easy to use for people of all ages and I cannot imagine a software with more usable features than EZ Facility.

Source: Capterra
Helpful?   Yes   No
Read more
Kevin Helwig

We use EZ Facility to manage schedules and POS.

2018-06-03

We can process sales and schedule appointments, but there is more we'd like to do that the software is too cumbersome to accomplish those tasks.

Pros

POS has great features, and being able to search products is done well.

Cons

When it comes to POS, a report to show overall Cost of Goods sold by showing Sale Price AND Unit Cost of what was paid for the item would be great for bookkeeping.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Spencer Fanstone

EZF Feedback

2019-06-06

EZ takes away lots of front desk scheduling which creates time for the team to spend with members.

Pros

Simple for staff to use and easy for members to schedule their classes.

Cons

It would be great if members would receive a notification other than an email when moving from waitlist to scheduled.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Harris

Bounce gym

2019-04-20

Ez has been great - takes a while to learn but it is the best overall we have found. Support is excellent and immediate which makes all the difference.

Pros

-Schedule gives great “at glance” view of what is happening on a given day - self service app - memberships

Cons

-bit clunky to enter packages -no automatic email to customer when a payment fails -could have ability to create own reports - ability to add password protected notes re treatment to a clinic page

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from EZFacility.com


Sarah:
We appreciate you taking the time to leave this review-- and appreciate the feedback and product suggestions. Should you ever have any questions or concerns feel free to reach out!

-Bryant

Read more
Jeff Gabel

EZ Facility is what makes my business work.

2018-05-24

Pros

The client and schedule features are most valuable to me to schedule my training and control client information.

Cons

It is not very intuitive for customers to use (especially new customers) I constantly receive calls and emails complaining about how new customers are unable to register for training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Joanna Mizener

This system can do everything you need to run your facility and the support is excellent!

2017-09-10

The features of EzFacility help us to get our billing and scheduling done quickly and accurately, which maximizes the time we are able to spend in the gym with our clients!

Pros

The defined reservation/package types make scheduling and billing simple! Take the few minutes to define your reservations and packages up front.

Cons

You may need to search for a report or feature that you need, but most likely, if you have thought to do it, the feature is there! The client education is excellent and the tech support group is great!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from EZFacility.com


Hi Joanna,

Thank you for your kind words and positive feedback. We are always happy to help our clients whenever or wherever they need us! We are grateful for the opportunity to assist you and your business and we look forward to our continued partnership! - The EZFacility Team

Read more
Kip Walker

Great Product for FEC or Gym

2019-04-18

We get notifications in advance for any upcoming changes and a customer service that has always made life easy for us.

Pros

League management is also easy to use and set up.

Cons

I would like to see more options in merchant card service integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Donna Collins

EZ Facility review

2012-03-26

I give EZ a 5 our of 5 stars based on my experience with them as a customer.

Pros

Also, for registering for various programs, EZ has taken away our paper registrations which is another big bonus.

Cons

The feature of the instructors not getting texts is a con.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Charlene Reeves

It accomodates larger gyms or clubs but misses specific features for studios

2017-08-25

Pros

It's pretty simple to figure out, make reservations, use the schedule, etc. Easy to track client, member activity.

Cons

EZ is moving away from the details studios need to run their business and take care of their clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Steve James

If you have an athletics facility, EZ Facility is a must have!

2019-04-18

We schedule games, rentals, camps, tournaments, and other events at our facility.

Pros

Whether it's scheduling fields, cages, lessons, camps, selling advertising: EZ Facility has you covered.

Cons

Nothing, it takes time to learn everything but customer support is top notch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie Cook

great customer service

2018-05-25

Pros

The ease of billing clients and creating invoices.

Cons

The only issue I have had is that there have been errors on the client contracts that were saved in their profile.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Pat Smith

EZ Facility is limited only by my ability to learn the features!

2018-05-24

Live scheduling and easy invoicing are the two main benefits!

Pros

I like that I can schedule, invoice and email so easily.

Cons

I cannot add multiple reservations to the same already created invoice. I have to add them one at a time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Grace Labens

We do not use all of the features available but love the ones we do use.

2017-09-01

Pros

I can schedule a new event quickly. I also enjoy the color code options.

Cons

It no longer saves my password. I had a conversation with the rep and he requested I use Chrome but that is not an option. I've not used Chrome for a year and it worked fine. Now it saves my old password and never keeps the new one. My co-worker has the same problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from EZFacility.com


Hi Grace,
Thank you for your positive review and feedback. We are always happy to help our clients whenever or wherever they need us! With regards to the password issue, we are continuously working to enhance our product. In the meantime, please continue to contact our Customer Support team at (877) 358-7774 with any questions or concerns. We are grateful for the opportunity to assist you and your business and we look forward to our continued partnership! - The EZFacility Team

Read more
Eudora Savage

Not the most user friendly

2018-05-24

Pros

Customer service is responsive.

Cons

Tip component not available. Scheduling league games aren't as easy as it looks.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Brian M. Forsyth

They have all the tools available, but the functionality still needs improvment.

2018-06-02

Great training and support.

Pros

They have what my company needs (e.i. online scheduling, online payments, App, notifications, etc.).

Cons

Most new clients end up calling in asking me why they can't create an account or book a session; so then I have to run through this list with them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from EZFacility.com


Brian:
Thank you for taking the time to write a review-- and I apologize in regards to the experience you have been having. From your description-- it seems as if there may be a few easy tweaks from an implementation side that will solve your issues. We will have a representative reach out today.

Be well-- and thank you for your loyal support of EZFacility.

-Bryant

Read more
sean delanty

EZ Facility Is the Lifeline of our Facility - The Bradley Sports Center

2019-05-29

Attempting to switch to a new scheduling/bookkeeping software would be monumental and thankfully, EZ has given us no reason to even consider that possibility.

Pros

With the invoicing functions, billing is straight forward and detailed.

Cons

My only complaint with EZ is its inability to process invoices in a timely manner with hundreds of items contained within in a single invoice. We have clients who provide lessons over the course of a month and each individual lesson is a single item.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more