fitli Features

The setup conversation I had made setup relatively easy. Customer service is easy to reach and helpful and far as the product will allow them to be. The flexibility for registration and cancellation windows is helpful.

*Would like the opportunity to blast text or email without have to set up a fake class. *Would like admin access from the app or at least the opportunity to view participant names for the class. *Would like the ability to rearrange class schedules without having to cancel and recreate classes. Although I have put that 8 is max capacity in my facility a new class defaults to 10. I have to reset...

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Easy to use, transparent and amazing customer service.

Tiny inconveniences like not being able to change certain choices when setting up or the fact that I have to constantly pass by the request to review the instructor (me) every time I enter anything.

Full solution to create a class schedule for our studio, track customer attendance and accept payments - all of which is extremely easy to set up.

Does not offer a full solution for retail sales. When I click on a clients name, I would like to see their purchase history. Often times we have people that come in a few days after a package has expired and we want to see when exactly they made the initial purchase. There does not seem to be an efficient way to do this.

Hi Robert - Thank you for the great review. At the bottom you asked to be able to set the colors of the classes on the calendar. And... we launched that improvement a few weeks back. Enjoy!

I was starting my gym the year Covid hit hard and Fitli was affordable for me to keep using though I didn’t have many members. Anytime I needed help with something they were always so quick to respond!

I am excited for their new things. I did wish that there were ways to take point of sale payments a little bit easier and it sounds like that will be very soon! Also wish maybe the app was a little more user friendly. At the moment I only tell my members to use the website.

The software is very flexible and easy to use for anyone who is not very tech savvy. The class calendar looks very lovely and is convenient to use. The best part is the tech support team. All my questions and issues were answered and resolved right away. I highly recommend fitli to other business owners.

I knew that Fitli didn't process payments in Canada when I was signing up, and I was okay with it while my business was quite small. When the company started growing, it became overwhelming to manage all transactions manually, and that is the reason I decided to switch to another platform.

Fitli was very easy to incorporate into my business. It was easy for me to use and for new clients too. It eliminated the need for cash and check payments from the client.

The only issue was when a client's card would expire, and the program would take two payments using the old and new card.

Payments and scheduling. While they have steadily improved their product every year and continue to do so. I'm grateful for what they offer small business owners like me.

The only thing I would welcome further is easier access to change appointments already in the system more fluidly.

Easy billing Reports Classes lists Email sign up

Client sign up and registration issues with email

Easy to set up, easy to learn. Customer service excellent!

I would have liked to see the name of the person that made the payment instead of just a fitli number.

Great support and interest in helping the client.

There are still some management and display features that would make the product easier to implement for various scenarios.

I like the payment processing and the customer service is wonderful. I was using Mindbody online and their price increase was not worth the services I was currently using. I feel Fitli has all the features I need and is much for affordable for a small business.

I do not like how you have to pay upon scheduling. I have a lot of clients that pay per sessions but I see them weekly. It would be much easier if I could schedule them in advance without having to charge them. The owner is aware of this and was very accommodating to try and remedy the situation for me, which I appreciated.

Fitli is ideal for a small dance studio that needs to hold down costs. Does all the essential basics: class scheduling, packages, appointments, blocking out studio rentals, sales reports, class histories for students. Customer service has been superb. They have added some important features, like the ability to associate accounts with more than one person, like for a familiy. And they definitely have features I haven't even used yet.

It's a little more challenging to use when I need to go back in time to record payments or catch up records, but I've learned workarounds for most of these issues. Would be nice to have an android app as well as the iPhone app.

Easy to set up & navigate A1 Support!!! Clients found the software easy to use Option to be rated built into the software

Would like Quickbooks integration or additional payment options other than Braintree.

We have been an old-school studio for 50 years. 2020 changed everything, and thankfully, we found Fitli at just the right time. We were able to set up online classes using Zoom with payment and registration all online. We are indebted to the support staff at Fitli who helped us every step of the way, and continue to listen and address our concerns.

It was difficult for our clientele, many older and not computer savvy, to get used to online booking and payment. Sometimes they still miss the "confirm" step when processing a payment. But these extra steps are a protection for our clients so they don't make erroneous purchases. It's taken some practice, but most everyone now is conversant and comfortable with this program.

Fitli works increibly well for small businesses. It keeps all payments in one place. It helps the clients to do their part by signing up and withdrawing from class. It is a secretary for the owner

The only pitfalls are when the app is acting up. It can cause mass chaos for clients when the app is down. I think if Fitli would send out emails to all users when issues arise - that would make the business owners responsibility for technical difficulties and answering to confused clients much easier.

Clients could pay for sessions and receive reminders without my involvement. This freed up a lot of time for me as a business owner. Reports easy to generate. Customer service was always helpful.

Rescheduling appointments was cumbersome for me as admin. Users complained of not being able to easily register for classes or workshops.

Hi Mindy - I'm very sorry to hear that you did not have an ideal experience using our software. Sadly, this is the first time I have heard things were not working well for you. We would have gladly tried to help make some integration suggestions or improvements given the chance. It's especially disappointing that we did not get a chance to make things better for you and your clients as this...

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As a small business, Fitli meets and exceeds my needs and expectations for affordable and quality service. Their customer service is top notch!

The only thing I would like to see changed is the ability for a customer to book the same class more than once. Many of my customers want to pay for family or friends to take a class with them.

This software helps me organize my business scheduling, packages for my clients, easy payment processes and the reporting and promotions features are easy and useful.

I can’t say there’s much I don’t like, honestly.

fitli had me up and running within an hour - that was incredible. No complicated back-end setup, no processing wait times, no complicated procedures. I asked a few questions, agreed to an overview and within 24 hours my website was fully functional and ready for booking., with a no-negotiating-needed free trial. The customer service is exceptional. They not only offer online chats, e-mail correspondence and phone conversations but they also make themselves available to respond to each request, sometimes even in the "off" hours. They are kind, prompt and even, at times, hilarious - because we all need a little hilarity in our lives.

The business is building, so they haven't figured out everything just yet. While there is a long list of "coming soon" updates, they absolutely prioritize big, unforeseen issues and work quickly to resolve anything that will impede one's business. No Android app is available but the iPhone app is pretty useless for back-end users, so it's not a big deal.

Online booking, automatic payments, class scheduling, website integration, retail option.

Would like to see the Retail portion of the site expanded a bit to include a few more features (i.e. photos, quantity, options (sizes, colors).

Ease of use and outstanding customer service..

It gave me an issue for awhile because I didn’t realize it wasn’t properly integrating with the square space platform. Unfortunately, that hasn’t been fixed and the appointment page is not embedded on my site. It works though, so it’s not a huge issue.

This has been a fabulous experience from the start. The reps have been so extremely kind, prompt with help and thorough. Any question or concern that I have, is answered quickly through their customer service chat feature. They have been so patient with me (as I learn to use the program) and have made it all one of my favorite parts of my business. Fitli is easily integrated with my website, provides many options for me to develop promo codes and is very user friendly. You also cannot beat the price! I never thought I would be in love with my studio management company but I am. They are regular names in my household and that's exactly the kind of experience I want!

Something I love about Fitli is that they are always working on adding new features! They listen to their customers and what would make the program even better. I would love to see an app for admin one day, they currently have one for studio members. I would also love for them to add the ability for a customer to purchase a gift card in a custom amount. But truly, I have no complaints about Fitli, just features I look forward to in the future.

I love that they continue to upgrade and add new features. The support staffs have been incredibly helpful as I navigate my way through this new technology. I am not very tech savvy and they have been very patient and helpful.

My biggest beef is that I cannot back-date when someone pays their membership. If their membership dues are payable on the 5th of the month and I don't get their payment until the 9th their membership that month starts on the 9th. I wish I could go back and change the date to reflect their actual due date.

1. Customer service is TOP NOTCH - getting set up was supported all the way, and even came back with suggestions and better way to set up my business. 2. Pricing is good - especially for a small business who would like an"app" like experience 3. They are proactive at upgrades, secutiry, working with businesses and the users to solve questions 4. Nice looking interface

Some layout out of buttons and some related elements on different screen sizes.