fitli Features

Customer service is exceptional with a quick response time.

Would like additional features such as different payment integrations like PayPal, for example.

As a small business, Fitli meets and exceeds my needs and expectations for affordable and quality service. Their customer service is top notch!

The only thing I would like to see changed is the ability for a customer to book the same class more than once. Many of my customers want to pay for family or friends to take a class with them.

Fitli gives a cost effective way to manage classes and times and students that, once set up, puts a lot of the hard work to rest. The customer service is very quick to respond and is always polite and helpful.

I would like to have seen a record of what emails were sent to whom by date and be offered a test email. I don't want to have to send an email to myself everytime.

fitli had me up and running within an hour - that was incredible. No complicated back-end setup, no processing wait times, no complicated procedures. I asked a few questions, agreed to an overview and within 24 hours my website was fully functional and ready for booking., with a no-negotiating-needed free trial. The customer service is exceptional. They not only offer online chats, e-mail correspondence and phone conversations but they also make themselves available to respond to each request, sometimes even in the "off" hours. They are kind, prompt and even, at times, hilarious - because we all need a little hilarity in our lives.

The business is building, so they haven't figured out everything just yet. While there is a long list of "coming soon" updates, they absolutely prioritize big, unforeseen issues and work quickly to resolve anything that will impede one's business. No Android app is available but the iPhone app is pretty useless for back-end users, so it's not a big deal.

I was starting my gym the year Covid hit hard and Fitli was affordable for me to keep using though I didn’t have many members. Anytime I needed help with something they were always so quick to respond!

I am excited for their new things. I did wish that there were ways to take point of sale payments a little bit easier and it sounds like that will be very soon! Also wish maybe the app was a little more user friendly. At the moment I only tell my members to use the website.

Ease of use and outstanding customer service..

It gave me an issue for awhile because I didn’t realize it wasn’t properly integrating with the square space platform. Unfortunately, that hasn’t been fixed and the appointment page is not embedded on my site. It works though, so it’s not a huge issue.

The ease and availability of help, both a real person for immediate online assistance and ease of scheduling a real person phone conversation. The response was always quick and helpful

Software could be confusing for clients due to the way ours was set up in our scheduling calendar

I love that they continue to upgrade and add new features. The support staffs have been incredibly helpful as I navigate my way through this new technology. I am not very tech savvy and they have been very patient and helpful.

My biggest beef is that I cannot back-date when someone pays their membership. If their membership dues are payable on the 5th of the month and I don't get their payment until the 9th their membership that month starts on the 9th. I wish I could go back and change the date to reflect their actual due date.

Easy management of class attendance and recoding payments.

I would like a simple solution for less expense. I teach from home and done have a lot of margin

Fitli is easy to use as an admin. We only use it for class reservations and payment processing, but members agree it’s very user friendly.

Would love to have an android app option. Would also like to be able to change the title/subject of messages sent from fitli.

Ease of scheduling multiple clients. Ability to incorporate packages & sharing them among families. Timely notifications and reminders for both myself and my clients. Quick turnaround on receiving payments through the app. Extremely responsive and helpful customer service!

It's a newer system, so some features aren't available yet. There's an iPhone app, but not an Android app yet

Fitli is ideal for a small dance studio that needs to hold down costs. Does all the essential basics: class scheduling, packages, appointments, blocking out studio rentals, sales reports, class histories for students. Customer service has been superb. They have added some important features, like the ability to associate accounts with more than one person, like for a familiy. And they definitely have features I haven't even used yet.

It's a little more challenging to use when I need to go back in time to record payments or catch up records, but I've learned workarounds for most of these issues. Would be nice to have an android app as well as the iPhone app.

Easy to set up & navigate A1 Support!!! Clients found the software easy to use Option to be rated built into the software

Would like Quickbooks integration or additional payment options other than Braintree.

Because we are a small yoga studio, we don't need all the bells and whistles that some of the 'main stream' products offer, nor can our budget afford them. Fitli meets our needs and our budget and their customer service is hands down some of the best I've ever experienced. They are knowledgable, responsive, helpful and available. I enjoy working with their team. The program is easy to use and reliable....

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Like all programs there are some limitations, but the team is responsive to client feedback and is always working on adding features that we've requested. Over time they have made some new features available that have been helpful. If I made a list of everything that it is missing that I would like to have for our studio, it would still be a short list.

We have been an old-school studio for 50 years. 2020 changed everything, and thankfully, we found Fitli at just the right time. We were able to set up online classes using Zoom with payment and registration all online. We are indebted to the support staff at Fitli who helped us every step of the way, and continue to listen and address our concerns.

It was difficult for our clientele, many older and not computer savvy, to get used to online booking and payment. Sometimes they still miss the "confirm" step when processing a payment. But these extra steps are a protection for our clients so they don't make erroneous purchases. It's taken some practice, but most everyone now is conversant and comfortable with this program.

The Software is easy to setup and easy for the end-user. We love the report functions! We love being able to customize the calendar!

Honestly - nothing. The product works for us!

Clients could pay for sessions and receive reminders without my involvement. This freed up a lot of time for me as a business owner. Reports easy to generate. Customer service was always helpful.

Rescheduling appointments was cumbersome for me as admin. Users complained of not being able to easily register for classes or workshops.

Hi Mindy - I'm very sorry to hear that you did not have an ideal experience using our software. Sadly, this is the first time I have heard things were not working well for you. We would have gladly tried to help make some integration suggestions or improvements given the chance. It's especially disappointing that we did not get a chance to make things better for you and your clients as this...

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Full solution to create a class schedule for our studio, track customer attendance and accept payments - all of which is extremely easy to set up.

Does not offer a full solution for retail sales. When I click on a clients name, I would like to see their purchase history. Often times we have people that come in a few days after a package has expired and we want to see when exactly they made the initial purchase. There does not seem to be an efficient way to do this.

Hi Robert - Thank you for the great review. At the bottom you asked to be able to set the colors of the classes on the calendar. And... we launched that improvement a few weeks back. Enjoy!

This software helps me organize my business scheduling, packages for my clients, easy payment processes and the reporting and promotions features are easy and useful.

I can’t say there’s much I don’t like, honestly.

The customer service is fantastic and the value is great - it gives me the functionality I need without a whole bunch of fancy features I won't use. I was looking for a solid POS system and reservation system.

Currently there is only one option to receive email notifications - all or nothing. I want to be notified when someone makes a purchase, but I do not want to be notified every time someone signs up for a class. Currently I have to choose "all" so I can get the purchase notifications but consequently I get every single notice when one of my 40+ clients signs up and it clogs my email box.

I appreciate this software especially when it's time to pay taxes and figure out how much income I earned. It is so easy. There aren't multiple layers of information, it is intuitive, and not far more than what I need.

I don't like all the recent notifications. I don't need to be reminded in advance of classes, or asked if I need help every time I login.

Online booking, automatic payments, class scheduling, website integration, retail option.

Would like to see the Retail portion of the site expanded a bit to include a few more features (i.e. photos, quantity, options (sizes, colors).

This has been a fabulous experience from the start. The reps have been so extremely kind, prompt with help and thorough. Any question or concern that I have, is answered quickly through their customer service chat feature. They have been so patient with me (as I learn to use the program) and have made it all one of my favorite parts of my business. Fitli is easily integrated with my website, provides many options for me to develop promo codes and is very user friendly. You also cannot beat the price! I never thought I would be in love with my studio management company but I am. They are regular names in my household and that's exactly the kind of experience I want!

Something I love about Fitli is that they are always working on adding new features! They listen to their customers and what would make the program even better. I would love to see an app for admin one day, they currently have one for studio members. I would also love for them to add the ability for a customer to purchase a gift card in a custom amount. But truly, I have no complaints about Fitli, just features I look forward to in the future.

The software is very flexible and easy to use for anyone who is not very tech savvy. The class calendar looks very lovely and is convenient to use. The best part is the tech support team. All my questions and issues were answered and resolved right away. I highly recommend fitli to other business owners.

I knew that Fitli didn't process payments in Canada when I was signing up, and I was okay with it while my business was quite small. When the company started growing, it became overwhelming to manage all transactions manually, and that is the reason I decided to switch to another platform.