Gladstone360 Features

Gladstone360

Leisure facility & membership management software

4.64/5 (11 reviews)

Gladstone360 Feature Summary

  • Check-in manager
  • Payment processing
  • Member directory
  • Online registration
  • Automatic renewals
  • Applications management
  • Calendar management
  • Client portal
  • Communication management
  • Customer accounts
  • Customizable branding
  • Electronic payments
  • Financial management
  • Multi-channel management
  • Point of Sale (POS)
  • Progress tracking
  • Single sign on
  • SMS integration
  • Social media integration
  • To-do list
  • Feedback management
  • Feedback collection
  • Attendance tracking
  • Social network marketing
  • Business intelligence
  • Prospecting tools
  • Self-enrollment
  • Facility scheduling
  • Email invitations & reminders
  • Capacity monitoring
  • Customer activity reporting
  • Access control
  • Campaign management
  • Performance reports
  • Enrollment management
  • Booking management
  • Self service portal
  • Customer experience management
  • Client management
  • Member account access

Competitor Feature Comparison

Access Control
Applications Management
Attendance Tracking
Automated Billing
Automatic Notifications
Billing & Invoicing
Booking Management
Business Intelligence
Calendar Management
Campaign Management
Capacity Management
Client Management
Client Portal
Collections Management
Communication Management
Compliance Management
Customer Accounts
Customer Activity Reporting
Customer Experience Management
Customizable Branding
Customizable Reporting
Electronic Payments
Email Invitations & Reminders
Enrollment Management
Event Management
Facility Scheduling
Feedback Collection
Feedback Management
Financial Management
Member Account Access
Multi-Channel Management
POS
Performance Reports
Progress Tracking
Prospecting Tools
Registration Management
Reservations Management
SMS Integration
Self Service Portal
Self-Enrollment
Single Sign On
Social Media Integration
Social Network Marketing
Time Clock
To-Do List
Learn moreCompare App
Access Control
Applications Management
Attendance Tracking
Automated Billing
Automatic Notifications
Billing & Invoicing
Booking Management
Business Intelligence
Calendar Management
Campaign Management
Capacity Management
Client Management
Client Portal
Collections Management
Communication Management
Compliance Management
Customer Accounts
Customer Activity Reporting
Customer Experience Management
Customizable Branding
Customizable Reporting
Electronic Payments
Email Invitations & Reminders
Enrollment Management
Event Management
Facility Scheduling
Feedback Collection
Feedback Management
Financial Management
Member Account Access
Multi-Channel Management
POS
Performance Reports
Progress Tracking
Prospecting Tools
Registration Management
Reservations Management
SMS Integration
Self Service Portal
Self-Enrollment
Single Sign On
Social Media Integration
Social Network Marketing
Time Clock
To-Do List
Visit WebsiteCompare App
Access Control
Applications Management
Attendance Tracking
Automated Billing
Automatic Notifications
Billing & Invoicing
Booking Management
Business Intelligence
Calendar Management
Campaign Management
Capacity Management
Client Management
Client Portal
Collections Management
Communication Management
Compliance Management
Customer Accounts
Customer Activity Reporting
Customer Experience Management
Customizable Branding
Customizable Reporting
Electronic Payments
Email Invitations & Reminders
Enrollment Management
Event Management
Facility Scheduling
Feedback Collection
Feedback Management
Financial Management
Member Account Access
Multi-Channel Management
POS
Performance Reports
Progress Tracking
Prospecting Tools
Registration Management
Reservations Management
SMS Integration
Self Service Portal
Self-Enrollment
Single Sign On
Social Media Integration
Social Network Marketing
Time Clock
To-Do List
Visit WebsiteCompare App

Mobile apps

iOS App


4 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


7 reviews

Gladstone360 Feature Reviews

10 reviewers had the following to say about Gladstone360's features:

Stevie Palmer

Future Forward Software!

2019-10-22

This has made our overall processes and management more efficient as we have all of our business streams in a single database.

Pros

Many of our business streams are managed within the Gladstone product suite, so it's imperative that we can access the data in as much detail as possible. The reporting functionality (eyeQ) is comprehensive and enables us to effectively analyse our business streams in a streamlined and accurate way, which benefits the entire business.

Cons

The initial Plus2 platform hadn't had any major developments in recent years, which was disappointing. However this was due to all of the developments that were being made to create the Gladstone 360 environment, which is being developed and improved regularly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tracy Glover

Gladstone360

2019-10-28

Look and feel of the new front end is good. looks easy to use and is intuitive.

Pros

the look and feel of the front end. ease of improvement through the screens ability to make refund/amendments without logging out someone completely and then logging in someone else with authority. easy customisation ability to multi book activities and make multiple account payments.

Cons

doesn't connect to the plus 2 bookings sheets difficulty in finding booking activities - reception team don't always know which section some items come up under - on plus2 you went to the area and it was there. would prefer easier access to add card/bands to accounts. can't get a duplicate print receipt unless changing to another screen - would be better if had the option on the EPOS screen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dean Tearle

G360

2019-10-15

Love it, looking forward to getting touch screens for reception

Pros

I like the aspect, integration with ipads make it really easy to check members in.

Cons

Moving members from the waiting list to a free'd up space in the class easier in plus 2

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Martin Guyton

Best of Breed

2019-10-28

Gladstone are a crucial partner for tmactive in terms of our interface with the customer, staff use and business analysis.

Pros

I think Gladstone software is increasingly intuitive to use and has the features and functionality required for the leisure industry. We are currently using Plus 2 with ambition to evolving to 360 in line with future need.

Cons

Nothing really. We are aware of advanced iterations of the current products and hope to move in the near future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Sports company, 1001-5000 employees)

Great products....with a little more development would be awsome products

2019-10-15

Pros

Come with a wide variety of functionality topped off with a good reporting tool.

Cons

Software lacks some functionality and anomolies across the different platforms. Developmets can be slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea Ovey

Helpful staff, system does the job

2019-10-28

Having a proactive account manager does help, Customer executive has done all that he can to ensure we are using the platforms more effectively, the recommendations he has made have improved use and outputs

Pros

The system does support the day to day running of thy leisure facilities we operate.

Cons

There are many plug ins and connected platforms that do impact on the seamless processes, whilst the support teams do all that they can to help functionality this could be improved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
kerry fowler

G360 Views

2019-10-28

To be fair my personal experience was somewhat challenging as our internal infrastructure was possibly not capable of managing the software product which led to a plethora of issues.. I feel that maybe our server capacity and internal structures should have been thoroughly vetted by both Gladstone and our IT before we ran with a software product that relied on a strong/vast server capacity. The use when everything was finally resolved (bar a couple of outstanding bugs) was brilliant. I will maintain, as I always do, Gladstone tech support are fantastic and were nothing but patient, understanding and helpful. You have some outstanding support staff!!

Pros

The ease of use - on a basic level for day to day operations this application works across all user levels from the more nervous to the most capable. Each user trained has been able to navigate around G360 with a degree of confidence.

Cons

The limited back office functions - the need to navigate between two systems (eg booking sheets, transferring a class) is time consuming and frustrating for front end users, there is a feeling amongst some that needing to use two systems is inefficient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ian Hutchison

On the right track!

2019-10-28

Pros

Also the ability now to run the software on tablets and mobile devices.

Cons

The main issue currently is the lack of booking sheets within 360 - however after being at the last alliance meeting - it was good to see that booking sheets had been developed and would be available in a forthcoming release.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Gayle Hickey

Membership

2019-10-16

Excellent

Pros

Very easy to use. System is very good for updating memberships

Cons

We offer a six week membership offer. The family one always causes an issue on renewal date as we have to sell it through the gold bar - pick family monthly and then change the dates to make it a six week offer

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Keiron Butcher

Review of Gladstone360

2019-10-17

My experience with Gladstone360 has been excellent and we have been steadly rolling it our to our business over the last year, with Gladstones assistance.

Pros

The software is easy to use and can be rolled out in exisiting environments, which means a low cost to get the software operational with end users.

Cons

Continued development of the software has been an issues, with Gladstone favouring launching new products rather than continuing the development of this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more