iGo Figure Software Features

iGo Figure Software

Gym & fitness club management and billing software

3.42/5 (12 reviews)

iGo Figure Software Feature Summary

  • Customizable security
  • Attendance recording
  • Mass email
  • Cancellation fee calculator
  • Unlimited memberships
  • Barcoded keytag scan-in
  • Multi-language welcome screen
  • Travel pass printing
  • Automatic data backup
  • Low stock level alerts
  • Integrated credit card processing
  • Custom report generation
  • Report templates
  • Point of sale (POS)
  • Pre-payment and recurring payments
  • Sales reporting
  • Time clock
  • Class and session scheduling
  • Reminder and notification letter templates
  • Inventory management

Recreation & Wellness Feature Comparison

Most popular features of all Recreation & Wellness apps

Activity Dashboard (46 other apps)
Attendance Management (56 other apps)
Attendance Tracking (49 other apps)
Automated Billing (33 other apps)
Automated Scheduling (42 other apps)
Automatic Notifications (46 other apps)
Billing & Invoicing (49 other apps)
Calendar Management (52 other apps)
Class Scheduling (46 other apps)
Client Portal (36 other apps)
Credit Card Processing (42 other apps)
Customer Database (36 other apps)
Electronic Payments (62 other apps)
Event Scheduling (42 other apps)
POS (38 other apps)
Recurring Billing (34 other apps)
Registration Management (53 other apps)
Reminders (39 other apps)
Reporting & Statistics (51 other apps)
Website Integration (42 other apps)

Competitor Feature Comparison

iGo Figure Software Feature Reviews

11 reviewers had the following to say about iGo Figure Software's features:

Bianca Boone

Low cost, high quality, great support

2009-08-24

For the money, I don't think there is anything better, and I have used a few different gym management programs.

Pros

Ease of use Lots of features Very good training and customer support inexpensive

Cons

I would like a better way of tracking tennis court scheduling, and even though it manages personal training very well, it would be nice if it had a better report for tracking trainers and their clients.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
James Robinson

I love it and our members love it

2016-02-16

It handles all our memberships, PT scheduling, billing and automated emails to our members.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Evangeline Carayiannis

Super Easy Software!

2011-11-17

With everything you have to do to get a business open, Go Figure is budget friendly and easy to implement so I can concentrate on getting clients not learning a tedious software program.

Pros

I am a new hybrid concept of a business, not a gym, not a spa and I was able to customize my setup to fit my business. And payment processing is SUPER CHEAP.

Cons

I am going to need scheduling for my customers as I grow, they tell me that a new scheduling component is in development- I am looking forward to that.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Go Figure


Hi Evangeline,

Good news: the iGo Figure Software has a great integrated scheduler NOW.
Better news: An even better scheduler is in the works and will be available soon (along with social media integrations).

Thank you for your comments, and your business!

Cheers,
The iGo Figure Software Team

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Alec Martinez

Usable, but outdated

2018-10-13

Pros

Reports are easy to navigate, and it certainly performs all baseline functions that I would ask of it while managing a gym including sign ins, price management, and memberships.

Cons

Slow, and clearly designed for Windows XP, this looks and feels far less like a cutting edge piece of software, but for bare bones it will certainly manage.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Go Figure


Hi Alec, Thank you for your review. Looks like you are on the client based version of our software. It is a solid performing application that covers a lot of the basics very well, and is especially great for people with poor internet access. Our all-in-one cloud based version is cutting edge and works on any device with an internet connection. If you ever want to check it out, shoot us an email at sales@igofigure.com

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Johnny Harper

Really helps me run my business

2017-02-07

We've been running our facility with iGo360 (the web version) for a year. We like it a lot. The product and the support is great.

Pros

Email reminders for appointments, a series of customizable emails to new prospects and members.

Cons

We have a wellness form we'd like to capture and integrate. Working with iGo now to try to do that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David M

Stay away. The people writing the software have ZERO gym ownership experience.

2016-12-15

In our old system, our credit card processing service turned us on to a credit card updating service that would update expired cards, newly issued cards, etc when they had an agreement in place with the bank.

Pros

When it works, it's pretty good, not great, but good enough.

Cons

If someone scans in with another gyms card you probably won't know if you aren't at the desk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering iGo Figure Software

Stay away. The bones are there, but that's it. This thing needs a major revamp from someone that has run a gym and knows what a gym owner needs.

Source: Software Advice
Helpful?   Yes   No
Read more
Luis Medina

Reporting is a nightmare

2017-01-17

You will never know how many active members you have, and don't even try to export to Excel, the reporting format is really bad.

Pros

It was easy to use

Cons

Reporting is a nightmare

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

0/10

Recommendations to others considering iGo Figure Software

Look for a different option

Source: Capterra
Helpful?   Yes   No

Response from Go Figure


Hello Mr. Medina,
I'm sorry to hear about the issues you experienced. I looked up the customer notes and read where our support agent confirmed how to export reports. Because of report formatting, sometimes cells are "merged" which requires you to un-merge the cells in Excel, and I see where she explained how to do that.

The database is not exportable as it contains encrypted payment data. I can have support agent direct you to the reports that show your active memberships.

Additionally, I noticed you are using our client-based software. We have another web-based version of the software that you might find more to your liking.

Finally, the next time you have an issue, I suggest that instead of unfairly flaming us in a review you click the TELL IT TO CEO link on our web page. I read and respond to those daily. After you contact me, I invite you to amend your response to reflect how awesome our company, software and support really are.

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Simon Hughes

I like the KPI report

2017-02-02

Gives me visibility into failed payments, upcoming expiring memberships and overall club performance.

Pros

The KPI is really great. One glance tells me all I need to know. Support team is helpful when I need them

Cons

The member photo feature is great - we take member photos and the photo comes up each time they scan in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering iGo Figure Software

We implemented the 24 hour access system and really like it.

Source: Capterra
Helpful?   Yes   No
Read more
Kevin Timm

Poor Reporting

2015-04-08

This is the worst software for gyms and health clubs. reporting is a nightmare and their tech support will constantly leave you frustrated.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Go Figure


Hi Kevin,
Thank you for your comments! We always strive to provide the best customer service possible and try to handle and all complaints to the customer's satisfaction. I asked our support manager to contact you; she left several messages and sent several emails but has not heard back from you. I also tried to contact you but have not heard back. Please check your email and give me a call. I'd be happy to work with you to resolve any remaining issues you may be experiencing.
Best regards,
Matt Zagrodzky, Co-Owner and Vice President

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Miryam Moller

not too bad but not very good

2017-03-06

When it comes to the account section there is a lot of confusion and easy to make mistakes.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Josh and Maxine Fandrich

Diana Rocks!

2017-02-02

We've use iGo360 to run our business and its great. Its easy to use.

Pros

Easy to use and easy setup training

Cons

Nothing I can think of

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering iGo Figure Software

Keep it simple. The more complicated you make your business model, the harder it is for your employees to follow it.

Source: Capterra
Helpful?   Yes   No
Read more