Most popular features of all Recreation & Wellness apps
25 reviewers had the following to say about Jackrabbit Dance's features:
Pros
Jack Rabbit has just about every functionality that we were looking for as a Dance Studio - from costumes to online scheduling and registration, it makes the entire process very easy!
Cons
UI is outdated looking - would love to have an app that we could run on an iPad for attendance or as a POS system.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
They allow you to post classes for online registration and take payments out automatically.
Pros
Drafts Reports
Cons
It doesn't prorate tuition automatically when kids enroll mid month.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Jackrabbit Dance
Great work putting the new email option on the balance past due tab
Hi - Thank you for sharing your experience with everyone. We're thrilled when our software makes customers happy! We hope you continue to enjoy working with tech support when you have questions and using the software more powerfully with each enhancement. Please look for prorating! It's coming!
Easy management of files.
Pros
Another feature we love is the parent portal! So easy to bill accounts and allow parents to pay.
Cons
The search feature is very specific and if you don't remember exactly how the class is titled, it won't pull up.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We appreciate your review and we are happy that you have success with so many Jackrabbit features. We also understand that there are some areas that you would love to see tweaked and enhanced. That is exactly why we provide a way (through the Send Ideas button) in the software for you to share your thoughts with us. Please share your ideas about the search feature! We're always looking for ways to improve.
We are loving the staff portal and look forward to more additions like it.
Pros
Online attendance and staff communication.
Cons
Grades don't upgrade automatically. Limited room for note taking and the notes are "hidden" in tabs that are not seen at first.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Jackrabbit Dance
Really need to have the ability to assign levels/skills by class type (Jazz, Ballet, Hip Hop, etc.) as students can have different levels. Would like to see levels rather than skills as not all studio tracks through skill, testing, or competition skills/levels. Let us attach items without dropbox. Assign individual emails to studio rather than noreply based to help avoid emails being tagged as spam.
Hi, thank you for your review. To address your concerns with Jackrabbit, we are happy to share that our grade level upgrade has been enhanced. Our skills are also being added to the Staff Portal and will be released very soon. We'd love to talk to you more about the flexibility you'd like to see in reporting. Thanks for the feedback and the business!
For us, the absolute most-important feature that makes us continue to stay with Jackrabbit over any other software/company/etc is the customer service.
Pros
-Options for tracking both families and staff -The new Staff Portal is great, we're excited to implement it in the new season.
Cons
-The process to setup accepting payments for online registrations has been very time consuming (we're very-much looking forward to the day we can be done with it!)
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Jackrabbit Dance
The first time a logged on to Jackrabbit it was overwhelmed. I thought there was no way I could learn it all. But the resources & customer support made it really easy to learn. I'm so glad I didnt go to a more "basic" system to suit our business in the early stages. It would have made the transition to Jackrabbit so much more overwhelming now that we've grown.
We are so happy to hear that you have had such great experience with our customer support team! We care so much about our customers. We understand it can be overwhelming when you start a new software, but we are thrilled that you have seen your business grow. We are constantly looking for ways to improve, so please let our support team know what frustrations you are having with setting up ePayments.
Jackrabbit helps me with online and in-person registration, scheduling, parent communication, accounts receivable, costume sizing and ordering plus a whole lot more.
Pros
JR is ALWAYS updating the user features based on user feedback through an "idea" button on the dashboard where we can share ideas we have about functionality that we'd like to see added to their already great service.
Cons
Currently, it's mainly a place to park your leads and inactive clients with an email feature. I'd like to see more CRM capabilities like automated drip emails etc.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
The added value of things like online employee timeclock, attendance for members, mini Cramm, and apparel tracking/ordering lets you save $ from other things.
Pros
Online registration and employee timeclock
Cons
I wish that autopay ran automatically with zero interaction without me having to click "go" once a month.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Jackrabbit Dance
If it seems confusing at first set up a time to speak to support who can get you started easier
Hi - We appreciate you for sharing your experience with everyone. We're thrilled when our software makes customers happy! It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. We hope you continue to find new amazing ways Jackrabbit helps you.
Pros
We would like to start using the Events feature in the near future
Cons
The parent portal and they way the account payments are linked in the account summary.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Perfect timing! We will be releasing our new Parent Portal in the next couple months. This will be mobile friendly and much easier to use, the look and feel is much more modern. The function of linking payments and fees will be the same but hopefully it will be easier to understand in the new Parent Portal. It looks like your parents may be having trouble with some unlinked Payments/Fees, we recommend a Checkup Call help fix the issue. Here is a link to schedule your call: https://app.acuityscheduling.com/schedule.php?owner=13122060&appointmentType=3253323
Time savings, better record keeping, better tuition collection.
Pros
In the past, we had separate databases for each purpose.
Cons
--Taking attendance is cumbersome, instructors can't see all of their classes.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Thank you for sharing your thoughts. We would like to work with you to help you benefit from all of our features and we're always available to do so. We would love to help you fix some of these issues through a Checkup call, which can be scheduled through this link: https://app.acuityscheduling.com/schedule.php?owner=13122060&appointmentType=3253323
I was wasting hours collecting money and answering emails with questions parents can now find for themselves.
Pros
Billing and automatic payments are the best.
Cons
Not knowing how to use it to its fullest potential. I am never able to make a conference when it comes around as I am usually teaching.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Jackrabbit Dance
As I mentioned before, an end of year checklist would be super helpful! Things like, deleting old measurements, old skill levels(I use this to recommend fall classes)
Hi - We're thrilled that you're thrilled! We hope that you continue to see new benefits and use a greater percentage of the software from year to year. Please send the items you mention in 'Advice to Buyers' via the Send Idea button so that they are reviewed by our product road map team as future development is planned. Thank you!
Mass emailing to our families save us time and creating email lists. Also, being able to register dancers quickly and easily is great for saving time.
Pros
We like the ease of adding students to classes as well as dropping and transferring to other classes throughout the season.
Cons
It would be great to have an "add fees" button similar to the class details where we could put in a monthly fee once and then post it for multiple months by clicking one button.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank you for your review! We're thrilled that there are so many things that you love about Jackrabbit. If you work with a Jackrabbit-preferred credit card processor you have access to their meet or beat pricing promise so please reach out to them. We also base improvements on your ideas so please submit ideas through the button in your software so that we have a clear understanding of how you'd like to see Jackrabbit continue to enhance the software.
Going to online registration and automated tuition billing has not only increased our business and time for collecting tuition, but our students and parents love it too.
Pros
Quick and responsive customer/technical support Flexible and customizable for our needs Easy to use and navigate for our customers Reports are a time saver Web-based allows us to quickly edit, change, and run our business easily
Cons
This is not really a con, as it is a recommendation to truly maximize the features of this software, users should attend a training. So the only con is that the guided software training is only available at live locations a few times a year or you have to self-study by the manual. If the training was available by DVD (video) for people who cannot attend live it would be great.
Rating breakdown
Thank you, Suzanne! We love hearing your feedback. Our training sessions are now available online through YouTube. You can access our channel at youtube.com/jackrabbittech!
"Just a note that the online registration and billing system are very user friendly.
They also have an awesome new staff portal which will make payroll so much easier as well as attendance. It is pretty easy to figure out by just playing with it, however their customer service is wonderful!
Pros
Ease of use, Customer service, auto pay, recital module, staff portal, training videos, online registration.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We are so happy to see what Jackrabbit has done for your business! Thank you!!
It has made inputting of customer info much easier.
Pros
I LOVE the recital feature, event feature, families registering online.
Cons
I feel it's through accepting credit cards virtually.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank you for your review! We're thrilled that there are so many things that you love about Jackrabbit. If you work with a Jackrabbit-preferred credit card processor you have access to their meet or beat pricing promise so please reach out to them. We also base improvements on your ideas so please submit ideas through the button in your software so that we have a clear understanding of how you'd like to see Jackrabbit continue to enhance the software.
Once the skills buttons were implemented next to the attendance our staff had a much easier time ensuring that skills were assessed in a timely manner.
Pros
We also love the new skills and attendance tabs.
Cons
It can take an hour to figure out where to look for certain buttons on the back end. As we gain more students, my staff has to act more quickly. Waiting for help or searching for the correct button can be frustrating. This is especially the case when we are working on setting up skill sets.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank you for sharing your experience with everyone. It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. Please send questions you have though the Help button in your software and -
of course - submit your ideas through the Send Idea button! We depend on your comments. to make improvements.
I love to use the email class options and parent portal.
We have used Jackrabbit for our dance and music class management since August of 2005 and have always been happy with it after struggling with other software programs for years.
For example, on the payment screen, when recording a payment, you need to select a SubType.
Pros
Best software that I have used to support multiple different tuition schedules Time clock for employees
Cons
Not user friendly to start significant learning curve Multiple steps to perform 1 action
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Jackrabbit Dance
I am more than happy to work with anyone at Jackrabbit to help streamline some of these processes. With over 20 years in sales management, I am very comfortable with databases of all kinds and have a background that makes my usage unique from your regular "dancer who owns a studio".
Hi - We're happy that you have had success with several features in Jackrabbit but would be even happier if we can help you with the areas where you're finding challenges. We will reach back out to you to work on these areas and to help you to benefit from more areas of your software.
Pros
Drop in classes are easy to log for non company members.
Cons
I wish it were easier to assess late fees on recurring monthly tuition payments so they could be less disputable by parents.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
We rely on it for class management, payment processing, scheduling and so much more.
MAKES MY JOB EASIER AND MAKES THE CUSTOMERS REALIZE IT.
Pros
I like being able to look at the transactions and how each payment was applied.
Cons
I never had to removed a monthly tuition fee because someone paid in advance of the next month to be billed. Each time I forget to remove this fee, I get a complaint that the customer was duplicate billed for the new month.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank you for your endorsement of Jackrabbit! We're excited that you are getting value from using our software. We're always listening and seeking out ways to help you even more. We wish you continued success and would love to help you solve some of your issues through a Checkup Call, which can be scheduled through this link: https://app.acuityscheduling.com/schedule.php?owner=13122060&appointmentType=3253323
JackRabbit has saved our office staff many hours of paperwork, sorting, filing, etc. JackRabbit is user friendly and provides countless enhancements to better utilize the software each month.
Pros
Love the online registration features Love the credit card and bank draft features Love this product being web-based
Cons
Would like to store more than 1 credit card per family
Rating breakdown
Thank you, Michele! We are happy to hear your pros and share that you can store more than one credit card per family!
