Most popular features of all Recreation & Wellness apps
25 reviewers had the following to say about Jackrabbit Dance's features:
We continue to be happy with the affordability, integration into our website, and ease of use for students, teachers, and administrators.
Pros
Easy to integrate web registration and class schedules into our website.
Cons
We don't like the look of the mobile-friendly class schedule integration.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
We love this for customer interaction and management. Bill pay is easy and straight forward.
Pros
I love how many options there are for reports and options within the report.
Cons
Also, hour tacking/employee scheduling is a little bit lacking.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank you for sharing your experience with Jackrabbit! We¿re thrilled that you love the reporting functions. We hope you continue to get value from all of our features as your business grows. Please send us your ideas through the "send idea" button in your portal, we'd love to hear from you.
Now all of our data finally agrees...role sheets, front desk, registration forms, etc.
Pros
Online payments, parent access through the portal, electronic role for classes, ability to track payments and charges easily, combined accounts for families with more than one student, great customer support.
Cons
Reports are limited.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
Jack Rabbit has just about every functionality that we were looking for as a Dance Studio - from costumes to online scheduling and registration, it makes the entire process very easy!
Cons
UI is outdated looking - would love to have an app that we could run on an iPad for attendance or as a POS system.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
JackRabbit Dance has already saved us time and money as the parent portal is user friendly and preferred by our customers over our previous software.
Uniform stock
Pros
We would like to start using the Events feature in the near future
Cons
The parent portal and they way the account payments are linked in the account summary.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Perfect timing! We will be releasing our new Parent Portal in the next couple months. This will be mobile friendly and much easier to use, the look and feel is much more modern. The function of linking payments and fees will be the same but hopefully it will be easier to understand in the new Parent Portal. It looks like your parents may be having trouble with some unlinked Payments/Fees, we recommend a Checkup Call help fix the issue. Here is a link to schedule your call: https://app.acuityscheduling.com/schedule.php?owner=13122060&appointmentType=3253323
Easy management of files.
Pros
Another feature we love is the parent portal! So easy to bill accounts and allow parents to pay.
Cons
The search feature is very specific and if you don't remember exactly how the class is titled, it won't pull up.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We appreciate your review and we are happy that you have success with so many Jackrabbit features. We also understand that there are some areas that you would love to see tweaked and enhanced. That is exactly why we provide a way (through the Send Ideas button) in the software for you to share your thoughts with us. Please share your ideas about the search feature! We're always looking for ways to improve.
They allow you to post classes for online registration and take payments out automatically.
Pros
Drafts Reports
Cons
It doesn't prorate tuition automatically when kids enroll mid month.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Jackrabbit Dance
Great work putting the new email option on the balance past due tab
Hi - Thank you for sharing your experience with everyone. We're thrilled when our software makes customers happy! We hope you continue to enjoy working with tech support when you have questions and using the software more powerfully with each enhancement. Please look for prorating! It's coming!
Pros
Our studio uses the software for billing, payments and registration. I like that the monthly expense for classes are automatically processed and I still have the option of going in a making payments when I choose.
Cons
When registering for specific events, there seems to be complicated steps that we are given by the studio to complete the registration process.
Rating breakdown
Time used: 2+ years
Frequency of use: Monthly
Likelihood to recommend
We are loving the staff portal and look forward to more additions like it.
Pros
Online attendance and staff communication.
Cons
Grades don't upgrade automatically. Limited room for note taking and the notes are "hidden" in tabs that are not seen at first.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Jackrabbit Dance
Really need to have the ability to assign levels/skills by class type (Jazz, Ballet, Hip Hop, etc.) as students can have different levels. Would like to see levels rather than skills as not all studio tracks through skill, testing, or competition skills/levels. Let us attach items without dropbox. Assign individual emails to studio rather than noreply based to help avoid emails being tagged as spam.
Hi, thank you for your review. To address your concerns with Jackrabbit, we are happy to share that our grade level upgrade has been enhanced. Our skills are also being added to the Staff Portal and will be released very soon. We'd love to talk to you more about the flexibility you'd like to see in reporting. Thanks for the feedback and the business!
Beacause jackrabbit is SO customizable, there is a lot of options.
Pros
It handles the database portion for me— no re-entering information from a registration form to another database or spread sheet
Cons
I want people to be able to register for a drop in class that is within a full year class and their name show up on that roster.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Having the credit card on file and being able to process payments on time is a great tool.
Pros
The Staff Portal is amazing!
Cons
There are so many areas to master and it will take a while to understand all of it.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
We just had our rec level registration yesterday and it could not have been any easier for the parents!
Pros
We also utilize the time card feature which got us away from paper.
Cons
One thing I would like to see is tuition payments processing automatically. (It is coming soon.)
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Time savings, better record keeping, better tuition collection.
Pros
In the past, we had separate databases for each purpose.
Cons
--Taking attendance is cumbersome, instructors can't see all of their classes.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Thank you for sharing your thoughts. We would like to work with you to help you benefit from all of our features and we're always available to do so. We would love to help you fix some of these issues through a Checkup call, which can be scheduled through this link: https://app.acuityscheduling.com/schedule.php?owner=13122060&appointmentType=3253323
Jackrabbit helps me with online and in-person registration, scheduling, parent communication, accounts receivable, costume sizing and ordering plus a whole lot more.
Pros
JR is ALWAYS updating the user features based on user feedback through an "idea" button on the dashboard where we can share ideas we have about functionality that we'd like to see added to their already great service.
Cons
I'd like to see more CRM capabilities like automated drip emails etc.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
We are able to integrate our payment processing and website with Jackrabbit easily.
Cons
There are some reports that we're not able to pull that would be very helpful.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Going to online registration and automated tuition billing has not only increased our business and time for collecting tuition, but our students and parents love it too.
Pros
Quick and responsive customer/technical support Flexible and customizable for our needs Easy to use and navigate for our customers Reports are a time saver Web-based allows us to quickly edit, change, and run our business easily
Cons
This is not really a con, as it is a recommendation to truly maximize the features of this software, users should attend a training. So the only con is that the guided software training is only available at live locations a few times a year or you have to self-study by the manual. If the training was available by DVD (video) for people who cannot attend live it would be great.
Rating breakdown
Thank you, Suzanne! We love hearing your feedback. Our training sessions are now available online through YouTube. You can access our channel at youtube.com/jackrabbittech!
We started with Jackrabbit over 4 years ago. I was brand new to our dance studio and the system was still on a "trial" version.
Pros
-Options for tracking both families and staff -The new Staff Portal is great, we're excited to implement it in the new season.
Cons
-The process to setup accepting payments for online registrations has been very time consuming (we're very-much looking forward to the day we can be done with it!)
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Jackrabbit Dance
The first time a logged on to Jackrabbit it was overwhelmed. I thought there was no way I could learn it all. But the resources & customer support made it really easy to learn. I'm so glad I didnt go to a more "basic" system to suit our business in the early stages. It would have made the transition to Jackrabbit so much more overwhelming now that we've grown.
We are so happy to hear that you have had such great experience with our customer support team! We care so much about our customers. We understand it can be overwhelming when you start a new software, but we are thrilled that you have seen your business grow. We are constantly looking for ways to improve, so please let our support team know what frustrations you are having with setting up ePayments.
Pros
Organizing classes
Cons
Also, not automatically charging a registration fee to dancers who are enrolling in new classes is not ideal and causes me to loose money yearly.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
The added value of things like online employee timeclock, attendance for members, mini Cramm, and apparel tracking/ordering lets you save $ from other things.
Pros
Online registration and employee timeclock
Cons
I wish that autopay ran automatically with zero interaction without me having to click "go" once a month.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Jackrabbit Dance
If it seems confusing at first set up a time to speak to support who can get you started easier
Hi - We appreciate you for sharing your experience with everyone. We're thrilled when our software makes customers happy! It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. We hope you continue to find new amazing ways Jackrabbit helps you.
Jackrabbit has made Studio Management a breeze.
Pros
In only few weeks we were of creating classes, entering students, enrolling classes.
Cons
They have a comprehensive reporting and feature suggestion system so you can see what features other people have recommended and can comment and vote for the ones you like best.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
I am very happy with how the functions of this software have assisted in our rapid growth and classroom management.
Cons
The finance/billing module does not work with our payment plan.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
With a little knowledge I was able to pull information like our calendar, class schedule and availability into our current website so that the information is available to potential clients as well as current dancers and their families.
Cons
I would love to be able to add the instructor to our class schedule listed on our website.
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
Thank you so much for your kind words, Sharon. We really appreciate you taking the time out to share your experience with us. Glad to hear you're finding the system easy to use and recommend, over all. You are so right, there is always room to grow! Our updates are coming more frequently and are based on your feedback and wish-lists. We hope you've taken advantage of our Ideal Portal, too - you can submit all of your ideas and even up-vote the ideas of other Jackrabbit users! We love hearing from you!
