Jackrabbit Dance Features

We have 2 studio locations, with some customers who attend class at both locations. Jackrabbit allows our staff at either location to look up and handle transactions for any customer. We love how easy customers can enroll in classes and make their payments from their family portal. We love the "Batch" system, in which we are able to process multiple transactions each month. Jackrabbit data feeds into our website, which is another way to attract new customers. And, we absolutely depend on the RECITAL feature to help us prepare our show order and avoid so many "quick changes" - this has helped our shows run so smoothly over the years!

There are a few small small things that we discover from time to time that would be helpful....and so we love the ability to send in an "IDEA" to customer service, and to see if other studios have submit a similar idea. It's especially rewarding when Jackrabbit incorporates these ideas, which is very often. Jackrabbit is always evolving and improving....and we apprecitate it so much.

That all our student data is in one spot. I love the Recital Module for Dance Concert show planning and show program printing. I like that you can have classes and events.

I feel like as aesthetics have been improving little by little, ease of use has not. It's really difficult to get certain reports that would be helpful from the new grids. Costume management is helpful to a point, events are a plus but a bit clunky when trying to set up/use/train someone on them. People are still hoping for more payment options (with multiple people paying). That texting requires another party and fee.

The ease of allowing our business to move to online registration and class management's revolutionized our business. The ability to give families a Parent Portal system to register for classes, update policies, check attendance and purchases has been integral on reducing number of calls to the business freeing up time for other matters.

The Concert/Recital portal is very rudimentary and needs to me modernized. It does not make this process easier for planning. It also needs to figure out how to calculate and track class-pass scenarios.

It has pulled all the information and services that I need into one place. This makes for easy accessibility from any computer. I can work from my laptop on accounts, posting, payroll, emails, reports, contacts, whether I am at work, at home or on vacation!

The costume management has been the hardest for me so far. I think there is a lot of room for improvement here. Handling multiple costumes per class is very confusing. You can enter them, but when you look at the page, it is difficult to understand. We had to just put these classes on paper instead of in the soft ware.

JR Customer Service and training representatives are soooo helpful. The chat function within the database is crucial to getting answers, strategies RIGHT away. When the chat function is open, you are never waiting more than 90 seconds for a rep. If the rep needs to work on a solution they will always provide you with a response within 24hrs. It's incredible service compared to other software.

Let me get out my programming wishlist... 1. customize the staff portal attendance options, need more than just 'late', 'left-early', 'observed' and why only when they are absent, why isn't there options or even a notes field when they are in attendance? 2. closed dates vs. cancelled classes, there is no way to reflect a single cancelled class without marking the whole class as absent, that messes...

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Our dance studio had been using a software that didn't utilize any modern for some time now...basically we were using a dinasour program for studio management. We transferred to the Jackrabbit system during quarentine and it has been amazing. With great customer support and many resources my questions about the system are quickly answered. So far any problem that we come accross we are able to find the answer to with much ease. The program allows our staff to communicate easier and become involved more with the developement of each of our students. My families are so pleased with the upgrade as well. Our favorite part about the software is tuition processing. It is easy and can be done in minimal time. Everything is integrated! We only wish we had tranferred sooner.

Because of how many aspescts Jackrabbit uses and covers for your studio, there is a lot that goes into the set up of the system in order to meet the exact needs of your studio. However, after the set up process and allowing yourself to get to know the ins and outs it is easy.

This software was so much more intuitive, well integrated, and affordable than the studio management software we were using previously (MindBody). Easy to integrate web registration and class schedules into our website. Easy to create discount rules, enroll students, schedule make-up classes, and track student skills. The student portal is user-friendly. Our students never checked their accounts online with our previous software, and now they use their student accounts all the time. Jackrabbit also responded quickly to the pandemic, creating tools for sharing online class links and videos efficiently and securely with registered students.

We don't like the look of the mobile-friendly class schedule integration. Class schedules look great in desktop mode, but very clunky on our website in mobile mode. We'd also like them to change the name of the Parent Portal to Student Portal, or something else that is more friendly to adult students.

I really love that Jackrabbit has so many features and so many ways to customize it. It is replacing numerous different things we used to customize and create for ourselves — attendance sheets on Google Sheets, rolls and databases on Filemaker Pro, having to manually text parents through Google Voice, emailing registered families through Gmail add-ons or Mailchimp, and registering students through a mix of Woocommerce and Eventzilla. We felt that the charge was worth it.

I do believe that functionality sort of takes precedence with this company over ease of use. So, it is very difficult sometimes to customize things exactly the way you want it. There is also NO way — in our opinion — to effectively do drop-ins, like there is with Mind-Body. Private lessons will also require us to use a 3rd party solution. I wish there as a native app, free for all of us, not additional charge. I also wish there was a way to integrate video lessons or pay-to-take-online lessons (like drop-ins, online). I think that the way you integrate this into your website is also very convoluted, and could be improved.

We are a larger studio and Jackrabbit helps save me time In many ways! One example, When parents have a failed payment, they receive an email automatically letting them know. I have noticed great success with parents logging in to update expired cards AND make payment without me calling them! I can also view A/R at a quick glance from my dashboard, and click to see who has balances, AND email them...

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They are continually making improvements! One thing I would like to see is tuition payments processing automatically. (It is coming soon.) That is the single item our old system had over Jackrabbit. But there are so many other advantages to Jackrabbit and it’s very fast to process payments so not a huge deal. Their are so many reports it’s been a learning curve to figure out my favorites. On the flip side - there is literally a report for anything!

JR is ALWAYS updating the user features based on user feedback through an "idea" button on the dashboard where we can share ideas we have about functionality that we'd like to see added to their already great service. As noted before, I have been a user since 2009 and I can tell you the system is always evolving. They make me feel like my opinion matters.

Here's what could be improved: 1. Text Messaging needs to be two way. Right now text replies are sent via email which is not always convenient. (but this is true of all the top providers right now) 2. Automatic Payments are not FULLY available. You have to manually perform a group batch to charge everyone on the day you want the payment to go through. In other words, you can't just "set it and forget...

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-Customization options to suit our business as it grows -integration options into our studio website -CUSTOMER SERVICE any time we need it. (sometimes on holidays/weekends when they aren't supposed to be working!) -Options for tracking both families and staff -The new Staff Portal is great, we're excited to implement it in the new season. -We love the fact that Jackrabbit is constantly growing and improving. There's more! Lots more!

-No automatic payments from a bank account for Canadian customers (for us to pay our monthly fees to Jackrabbit) <- this is the one and only reason we've looked at other companies. As a studio that does not run on any credit cards - going to the bank to load a debit-visa type card is very time consuming. -The process to setup accepting payments for online registrations has been very time consuming (we're very-much looking forward to the day we can be done with it!)

We are so happy to hear that you have had such great experience with our customer support team! We care so much about our customers. We understand it can be overwhelming when you start a new software, but we are thrilled that you have seen your business grow. We are constantly looking for ways to improve, so please let our support team know what frustrations you are having with setting up ePayments.

Easy to learn with videos and access to support.

That ideas are only implemented if we get enough votes. I have been waiting for years for them to not allow kids to double book themselves in a overlapping classes for example, and should be an easy fix. I also wish they improved their recital management that would a hard to use.

I love that, even though it takes a little practice, it's simple to get used to and becomes easy to understand quickly. Its features are concise and accessible, making managing our data so much easier than anything else we've used.

As I said, it does take some effort to learn, although once learned it's very easy to navigate. I'm sure that anything I personally find unclear is only because we haven't yet discovered how to use those features, and will easily be resolved because of how accessible the information becomes when you take the time to explore the program.

We like the ease of adding students to classes as well as dropping and transferring to other classes throughout the season. Being able to email on mass is also great but we also love being able to select specifics about a group before emailing. Class creation is easy, but still detailed, and the posting of fees is simple enough. I love the Dashboard! It gives a great snapshot of the business. The email schedule feature is also fabulous.

The cost to process families credit cards through the software is outrageous! Our fees have been so high that we have been forced to stop using this feature for some of our families. Also, reports are hard to work with and from time to time fees do not post to family's accounts when they register online. It would be great to have an "add fees" button similar to the class details where we could put in a monthly fee once and then post it for multiple months by clicking one button.

Thank you for your review! We're thrilled that there are so many things that you love about Jackrabbit. If you work with a Jackrabbit-preferred credit card processor you have access to their meet or beat pricing promise so please reach out to them. We also base improvements on your ideas so please submit ideas through the button in your software so that we have a clear understanding of how you'd like to see Jackrabbit continue to enhance the software.

The ability to have many systems all in 1 place: Student accounts, Classroom attendance, Costuming, Payroll, Recital feature... All great under 1 app. Love the mobile app feature as well.

Hard to set up.. lots of buttons. Lot of questions to set up student accounts turn off potential customers. Inability to link to outside marketing sources for lead tracking and marketing.

I like that it allows us to bill credit cards. I like that it keeps up with income over the years and shows the comparison. I like that I can email/text classes.

I hate that it won't let me charge a convenience fee for those using credit cards. I hate that it doesn't allow me to give certain families a discount code. Like if we run some sort of special and I want to give them a discount code to get 1/2 off registration fee sort of thing. I hate that it doesn't give me the option of having returning students have a diff reg fee than a new student. I would have...

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Their customer service is the best. I have only ever had friendly and helpful responses, and their response time is always quick. Jackrabbit was quick and easy to get up and running. The dashboards make it easy to start using right away, without having to know everything about it. In only few weeks we were of creating classes, entering students, enrolling classes. The reporting is also very deep, we are only just getting to know what all it offers.

There have been a couple of very small features that I could see might improve Jackrabbit, but again this is a way they excel. They have a comprehensive reporting and feature suggestion system so you can see what features other people have recommended and can comment and vote for the ones you like best.

Not only is Jackrabbit easy for our customers to use, help is always available for my staff. The Jackrabbit support team is very friendly and patient. We rarely feel like we are waiting for a response. We also love the new skills and attendance tabs. This has been a fabulous tool for us at CREO.

It can take an hour to figure out where to look for certain buttons on the back end. As we gain more students, my staff has to act more quickly. Waiting for help or searching for the correct button can be frustrating. This is especially the case when we are working on setting up skill sets.

Thank you for sharing your experience with everyone. It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. Please send questions you have though the Help button in your software and - of course - submit your ideas through the Send Idea button! We depend on your comments. to make improvements.

The online aspect of it. The ability to have online payments also.

I would like to see a place for dance years at our studio. We like to do bench mark exams and keeping track on the student portion would be great!

All of the reports help with making our business run smoother. Client management is streamlined. Parent Portal is easily accessible.

I don't have anything that I like the least. It would be nice to mass archive and mass enroll students. Costume section needs improvement in order to actually place orders (if that's what the goal is).

Easy to manage students and families. The waivers and online forms are great. We love being able to reconcile tuition transactions and send emails using the same tool as managing student contacts. In the past, we had separate databases for each purpose.

--Taking attendance is cumbersome, instructors can't see all of their classes. This is a big struggle for our open classes where some students pay online and some in person and we need to reconcile payments with who actually showed up. Right now we are still doing this with a paper sign-in sheet since we can't get Jackrabbit attendance to work. --Managing partial payments is difficult. Half...

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Thank you for sharing your thoughts. We would like to work with you to help you benefit from all of our features and we're always available to do so. We would love to help you fix some of these issues through a Checkup call, which can be scheduled through this link: https://app.acuityscheduling.com/schedule.php?owner=13122060&appointmentType=3253323

Love the online enrollment capabilities.

Sorting and organizing into web registration. Filters aren't helpful anymore. Go back to the old way please.

Jackrabbit has a fantastic team that were great holding our hands as we implemented Jackrabbit from scratch! Yes, we used spreadsheets and docs to manage our dance studio prior to this roll-out! The folks at Jackrabbit have been available for any question to ensure our success along the way! Our families love the ease of us, being able to easily enroll in classes, and overall user-friendliness of the software.

We have had a lot of feedback from parents wishing that they could have a calendar with classes listed by day/hour where they could click the class to see the description and then easily enroll if interested. Some are only available on certain days and this would be far easier to see than the current "list" feature currently offered.

Keeps track of all the information we need for each family. Let us move inactive students to lead file. Online attendance and staff communication. Easy ways to accept payments.

Not enough flexibility in reporting. Grades don't upgrade automatically. Limited room for note taking and the notes are "hidden" in tabs that are not seen at first. Not enough flexibility with levels/skills. Having to use Dropbox for attachments.

Hi, thank you for your review. To address your concerns with Jackrabbit, we are happy to share that our grade level upgrade has been enhanced. Our skills are also being added to the Staff Portal and will be released very soon. We'd love to talk to you more about the flexibility you'd like to see in reporting. Thanks for the feedback and the business!