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Jackrabbit Dance Features

Features Summary

Functionality

4.3

/5

427

Total features

44

3 categories

Jackrabbit Dance features

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Attendance Management
Attendance Tracking
Billing & Invoicing
Calendar Management

Common features of Dance Studio software

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Attendance Management
Attendance Tracking
Automated Scheduling
Billing & Invoicing

Price starts from

49

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

427

Price starts from

49

Per month

visit website

Total Features

44

Unique features

  • Sales Reports

  • Customizable Reports

  • Reporting/Analytics

  • Inventory Management

Functionality

4.5

/5

2.7K

Price starts from

42

Per month

visit website

Total Features

92

Features in Common

26

Unique features

  • Online Booking

  • Life Coaching

  • Planning Tools

  • Email Reminders

Functionality

4.8

/5

390

Price starts from

19.90

/user

Per month

visit website

Total Features

49

Features in Common

19

Unique features

  • Fitness Plan

  • Payment Processing

  • Certification Tracking

  • Customizable Branding

Common Jackrabbit Dance comparisons

Jackrabbit Dance logo
The Studio Director logo
Jackrabbit DancevsThe Studio Director
Jackrabbit Dance logo
DanceStudio-Pro logo
Jackrabbit DancevsDanceStudio-Pro
Jackrabbit Dance logo
ClassJuggler logo
Jackrabbit DancevsClassJuggler
Jackrabbit Dance logo
Class Manager logo
Jackrabbit DancevsClass Manager
Jackrabbit Dance logo
ClassBug logo
Jackrabbit DancevsClassBug
Jackrabbit Dance logo
iClassPro logo
Jackrabbit DancevsiClassPro

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Lisa's Dance Connection

Reviewed 2 months ago

I learn the most with the live chat agents. I'm thankful for that feature. We have something odd happening every once and a while where "JTech" posts things and I cannot track which employee actually posted a charge or did something in the portal. I spoke with a live agent and she didn't understand why that was happening either.

Pros

After using DanceManager on a desktop without cloud capabilities since the 1990s, Jackrabbit is a breath of fresh air.

Cons

I want portal messages from customers as a notification or a tab on my executive dashboard. It is annoying to go to the sent emails in reports every day to check. (I know we receive emails but my email address sends all Jackrabbit automatic emails to spam because it would overwhelm my inbox.) We also were frustrated in the beginning because we bought a card reader through SafeSave and it was not Mac compatible and we are stuck with it. We are using our Chase credit card processor for in person purchases, SafeSave for online purchases (or in-person requesting to use card on file), and Square when at performances/competitions. We desperately need something to read cards and update the customer's account simultaneously. (Rather than us charging the card and entering that they paid)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love Jackrabbit!

Reviewed 2 months ago

Our collections improved immensely once we started using Jackrabbit. This is probably the most important value for our company. The other features (billing/invoicing, online registration, connection to the website, staff hours, etc.) have also contributed to streamlining our day to day operations.

Pros

We have 2 studio locations, with some customers who attend class at both locations. Jackrabbit allows our staff at either location to look up and handle transactions for any customer. We love how easy customers can enroll in classes and make their payments from their family portal. We love the "Batch" system, in which we are able to process multiple transactions each month. Jackrabbit data feeds into our website, which is another way to attract new customers. And, we absolutely depend on the RECITAL feature to help us prepare our show order and avoid so many "quick changes" - this has helped our shows run so smoothly over the years!

Cons

There are a few small small things that we discover from time to time that would be helpful....and so we love the ability to send in an "IDEA" to customer service, and to see if other studios have submit a similar idea. It's especially rewarding when Jackrabbit incorporates these ideas, which is very often. Jackrabbit is always evolving and improving....and we apprecitate it so much.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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JackRabbit keeps all our data, slowly improving ease of use/aesthetics/reporting

Reviewed 2 months ago

Customer Service is usually great! Everyone is friendly and help as much as the software will allow!

Pros

That all our student data is in one spot. I love the Recital Module for Dance Concert show planning and show program printing. I like that you can have classes and events.

Cons

I feel like as aesthetics have been improving little by little, ease of use has not. It's really difficult to get certain reports that would be helpful from the new grids. Costume management is helpful to a point, events are a plus but a bit clunky when trying to set up/use/train someone on them. People are still hoping for more payment options (with multiple people paying). That texting requires another party and fee.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Management System for Dance Studios

Reviewed 2 months ago

In a nutshell, we are very satisfied with Jackrabbit and will continue to recommend it to others.

Pros

The ease of allowing our business to move to online registration and class management's revolutionized our business. The ability to give families a Parent Portal system to register for classes, update policies, check attendance and purchases has been integral on reducing number of calls to the business freeing up time for other matters.

Cons

The Concert/Recital portal is very rudimentary and needs to me modernized. It does not make this process easier for planning. It also needs to figure out how to calculate and track class-pass scenarios.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Get your office Organized!

Reviewed 3 months ago

First and foremost, any software MUST have excellent tech support or you will not use it or get the full benefit from it. Jackrabbit has the best tech support I have ever seen. From the initial demo representative to email and phone support later. All the techs have been easy to follow, extremely patient and very helpful. I have heard a few say that Jackrabbit is "complicated". Well, yes it is,...

Pros

It has pulled all the information and services that I need into one place. This makes for easy accessibility from any computer. I can work from my laptop on accounts, posting, payroll, emails, reports, contacts, whether I am at work, at home or on vacation!

Cons

The costume management has been the hardest for me so far. I think there is a lot of room for improvement here. Handling multiple costumes per class is very confusing. You can enter them, but when you look at the page, it is difficult to understand. We had to just put these classes on paper instead of in the soft ware.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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JR Customer Service is top-notch, if only their programmers could keep up

Reviewed 3 months ago
Pros

JR Customer Service and training representatives are soooo helpful. The chat function within the database is crucial to getting answers, strategies RIGHT away. When the chat function is open, you are never waiting more than 90 seconds for a rep. If the rep needs to work on a solution they will always provide you with a response within 24hrs. It's incredible service compared to other software.

Cons

Let me get out my programming wishlist... 1. customize the staff portal attendance options, need more than just 'late', 'left-early', 'observed' and why only when they are absent, why isn't there options or even a notes field when they are in attendance? 2. closed dates vs. cancelled classes, there is no way to reflect a single cancelled class without marking the whole class as absent, that messes...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wish we had transferred sooner.

Reviewed 2 years ago

Tuition processing Mass emails Parent Portal ease.

Pros

Our dance studio had been using a software that didn't utilize any modern for some time now...basically we were using a dinasour program for studio management. We transferred to the Jackrabbit system during quarentine and it has been amazing. With great customer support and many resources my questions about the system are quickly answered. So far any problem that we come accross we are able to find the answer to with much ease. The program allows our staff to communicate easier and become involved more with the developement of each of our students. My families are so pleased with the upgrade as well. Our favorite part about the software is tuition processing. It is easy and can be done in minimal time. Everything is integrated! We only wish we had tranferred sooner.

Cons

Because of how many aspescts Jackrabbit uses and covers for your studio, there is a lot that goes into the set up of the system in order to meet the exact needs of your studio. However, after the set up process and allowing yourself to get to know the ins and outs it is easy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Affordable, versatile, easy to use

Reviewed 2 years ago

We continue to be happy with the affordability, integration into our website, and ease of use for students, teachers, and administrators.

Pros

This software was so much more intuitive, well integrated, and affordable than the studio management software we were using previously (MindBody). Easy to integrate web registration and class schedules into our website. Easy to create discount rules, enroll students, schedule make-up classes, and track student skills. The student portal is user-friendly. Our students never checked their accounts online with our previous software, and now they use their student accounts all the time. Jackrabbit also responded quickly to the pandemic, creating tools for sharing online class links and videos efficiently and securely with registered students.

Cons

We don't like the look of the mobile-friendly class schedule integration. Class schedules look great in desktop mode, but very clunky on our website in mobile mode. We'd also like them to change the name of the Parent Portal to Student Portal, or something else that is more friendly to adult students.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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The best as far as customization goes

Reviewed 2 years ago

We like it, but it is a bit frustrating at times. It is definitely confusing, as well...and this comes from very tech-savvy people.

Pros

I really love that Jackrabbit has so many features and so many ways to customize it. It is replacing numerous different things we used to customize and create for ourselves — attendance sheets on Google Sheets, rolls and databases on Filemaker Pro, having to manually text parents through Google Voice, emailing registered families through Gmail add-ons or Mailchimp, and registering students through a mix of Woocommerce and Eventzilla. We felt that the charge was worth it.

Cons

I do believe that functionality sort of takes precedence with this company over ease of use. So, it is very difficult sometimes to customize things exactly the way you want it. There is also NO way — in our opinion — to effectively do drop-ins, like there is with Mind-Body. Private lessons will also require us to use a 3rd party solution. I wish there as a native app, free for all of us, not additional charge. I also wish there was a way to integrate video lessons or pay-to-take-online lessons (like drop-ins, online). I think that the way you integrate this into your website is also very convoluted, and could be improved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Decision We Could Have Made!

Reviewed 2 years ago

We made the switch to Jackrabbit in May of 2020. I use this product both from the office/business side and the parent side and I am thoroughly enjoying working with both sides! From the business side, it was very easy to set up and Jackrabbit walked me through and always answered my questions. Their customer service team is top notch! The software functionality is amazing! From the parent side,...

Pros

We are a larger studio and Jackrabbit helps save me time In many ways! One example, When parents have a failed payment, they receive an email automatically letting them know. I have noticed great success with parents logging in to update expired cards AND make payment without me calling them! I can also view A/R at a quick glance from my dashboard, and click to see who has balances, AND email them...

Cons

They are continually making improvements! One thing I would like to see is tuition payments processing automatically. (It is coming soon.) That is the single item our old system had over Jackrabbit. But there are so many other advantages to Jackrabbit and it’s very fast to process payments so not a huge deal. Their are so many reports it’s been a learning curve to figure out my favorites. On the flip side - there is literally a report for anything!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jackrabbit Class is outstanding!!!! I've been a user since 2009.

Reviewed 4 years ago

Jackrabbit helps me with online and in-person registration, scheduling, parent communication, accounts receivable, costume sizing and ordering plus a whole lot more. Overall it's a great program I'd recommend to any studio owner.

Pros

JR is ALWAYS updating the user features based on user feedback through an "idea" button on the dashboard where we can share ideas we have about functionality that we'd like to see added to their already great service. As noted before, I have been a user since 2009 and I can tell you the system is always evolving. They make me feel like my opinion matters.

Cons

Here's what could be improved: 1. Text Messaging needs to be two way. Right now text replies are sent via email which is not always convenient. (but this is true of all the top providers right now) 2. Automatic Payments are not FULLY available. You have to manually perform a group batch to charge everyone on the day you want the payment to go through. In other words, you can't just "set it and forget...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love Jackrabbit!

Reviewed 6 years ago

We started with Jackrabbit over 4 years ago. I was brand new to our dance studio and the system was still on a "trial" version. As a new faculty member I knew from the trial that the software was going to take us in the right direction as our studio grew more each season. In the beginning we started using the most basic features and each year we learn and add more - kindof the way our business grows. For us, the absolute most-important feature that makes us continue to stay with Jackrabbit over any other software/company/etc is the customer service. We can get help to some of our toughest (and silliest) questions so quickly via email, phone or the Jackrabbit Facebook Community. It really is above and beyond any other company we've dealt with. <3 Thank you Jackrabbit!! <3

Pros

-Customization options to suit our business as it grows -integration options into our studio website -CUSTOMER SERVICE any time we need it. (sometimes on holidays/weekends when they aren't supposed to be working!) -Options for tracking both families and staff -The new Staff Portal is great, we're excited to implement it in the new season. -We love the fact that Jackrabbit is constantly growing and improving. There's more! Lots more!

Cons

-No automatic payments from a bank account for Canadian customers (for us to pay our monthly fees to Jackrabbit) <- this is the one and only reason we've looked at other companies. As a studio that does not run on any credit cards - going to the bank to load a debit-visa type card is very time consuming. -The process to setup accepting payments for online registrations has been very time consuming (we're very-much looking forward to the day we can be done with it!)

Vendor response

We are so happy to hear that you have had such great experience with our customer support team! We care so much about our customers. We understand it can be overwhelming when you start a new software, but we are thrilled that you have seen your business grow. We are constantly looking for ways to improve, so please let our support team know what frustrations you are having with setting up ePayments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Jackrabbit is a great software

Reviewed 2 years ago

Overall I love Jackrabbit. I love that they reduced their price yet increased their services when the Pandemic started. It’s a great software.

Pros

Easy to learn with videos and access to support.

Cons

That ideas are only implemented if we get enough votes. I have been waiting for years for them to not allow kids to double book themselves in a overlapping classes for example, and should be an easy fix. I also wish they improved their recital management that would a hard to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A True Asset for Management

Reviewed 2 years ago

Contacting families, monitoring balances, keeping track of measurements and costuming... All of that has been a breeze with Jackrabbit Dance.

Pros

I love that, even though it takes a little practice, it's simple to get used to and becomes easy to understand quickly. Its features are concise and accessible, making managing our data so much easier than anything else we've used.

Cons

As I said, it does take some effort to learn, although once learned it's very easy to navigate. I'm sure that anything I personally find unclear is only because we haven't yet discovered how to use those features, and will easily be resolved because of how accessible the information becomes when you take the time to explore the program.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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JackRabbit is easy to use and assists immensely in organizing classes and students each season.

Reviewed 5 years ago

Mass emailing to our families save us time and creating email lists. Also, being able to register dancers quickly and easily is great for saving time.

Pros

We like the ease of adding students to classes as well as dropping and transferring to other classes throughout the season. Being able to email on mass is also great but we also love being able to select specifics about a group before emailing. Class creation is easy, but still detailed, and the posting of fees is simple enough. I love the Dashboard! It gives a great snapshot of the business. The email schedule feature is also fabulous.

Cons

The cost to process families credit cards through the software is outrageous! Our fees have been so high that we have been forced to stop using this feature for some of our families. Also, reports are hard to work with and from time to time fees do not post to family's accounts when they register online. It would be great to have an "add fees" button similar to the class details where we could put in a monthly fee once and then post it for multiple months by clicking one button.

Vendor response

Thank you for your review! We're thrilled that there are so many things that you love about Jackrabbit. If you work with a Jackrabbit-preferred credit card processor you have access to their meet or beat pricing promise so please reach out to them. We also base improvements on your ideas so please submit ideas through the button in your software so that we have a clear understanding of how you'd like to see Jackrabbit continue to enhance the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great System for class management

Reviewed 3 years ago

Customer service bar none is the best out there! They never make you feel dumb for asking questions and troubleshoot alongside you to customize the software to what your individual needs are.

Pros

The ability to have many systems all in 1 place: Student accounts, Classroom attendance, Costuming, Payroll, Recital feature... All great under 1 app. Love the mobile app feature as well.

Cons

Hard to set up.. lots of buttons. Lot of questions to set up student accounts turn off potential customers. Inability to link to outside marketing sources for lead tracking and marketing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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DC Dance Factory review

Reviewed 2 years ago

Overall it's good . Somewhat confusing but just needs to be able to do some of the things above to be more functional for our dance studio.

Pros

I like that it allows us to bill credit cards. I like that it keeps up with income over the years and shows the comparison. I like that I can email/text classes.

Cons

I hate that it won't let me charge a convenience fee for those using credit cards. I hate that it doesn't allow me to give certain families a discount code. Like if we run some sort of special and I want to give them a discount code to get 1/2 off registration fee sort of thing. I hate that it doesn't give me the option of having returning students have a diff reg fee than a new student. I would have...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I am a happy and impressed customer

Reviewed 2 years ago

Jackrabbit has made Studio Management a breeze. I was not already very familiar with the dance studio industry, so having Jackrabbit on my side to manage the day-to-day has been hugely beneficial.

Pros

Their customer service is the best. I have only ever had friendly and helpful responses, and their response time is always quick. Jackrabbit was quick and easy to get up and running. The dashboards make it easy to start using right away, without having to know everything about it. In only few weeks we were of creating classes, entering students, enrolling classes. The reporting is also very deep, we are only just getting to know what all it offers.

Cons

There have been a couple of very small features that I could see might improve Jackrabbit, but again this is a way they excel. They have a comprehensive reporting and feature suggestion system so you can see what features other people have recommended and can comment and vote for the ones you like best.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Since we began using jackrabbit, you customer retention has doubled. Jackrabbit is awesome!

Reviewed 5 years ago

We are happy to say that because the system is automated, our customers retention is higher. Families love that they can register whenever they want on line. We have also had great success with the attendance and skills page. Once the skills buttons were implemented next to the attendance our staff had a much easier time ensuring that skills were assessed in a timely manner. As the director, I also love that I get immediate updates when a family has registered. This summer those updates helped us divert several clients from attending the wrong classes.

Pros

Not only is Jackrabbit easy for our customers to use, help is always available for my staff. The Jackrabbit support team is very friendly and patient. We rarely feel like we are waiting for a response. We also love the new skills and attendance tabs. This has been a fabulous tool for us at CREO.

Cons

It can take an hour to figure out where to look for certain buttons on the back end. As we gain more students, my staff has to act more quickly. Waiting for help or searching for the correct button can be frustrating. This is especially the case when we are working on setting up skill sets.

Vendor response

Thank you for sharing your experience with everyone. It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. Please send questions you have though the Help button in your software and - of course - submit your ideas through the Send Idea button! We depend on your comments. to make improvements.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review

Reviewed 3 months ago

It has been great! We have had few issues with bit of a learning curve from the old software, but it has been good.

Pros

The online aspect of it. The ability to have online payments also.

Cons

I would like to see a place for dance years at our studio. We like to do bench mark exams and keeping track on the student portion would be great!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Jackrabbit Dance Review

Reviewed 2 months ago

I prefer this software over others. Easy to learn, easy to use; staff and parents happy with both sides of system.

Pros

All of the reports help with making our business run smoother. Client management is streamlined. Parent Portal is easily accessible.

Cons

I don't have anything that I like the least. It would be nice to mass archive and mass enroll students. Costume section needs improvement in order to actually place orders (if that's what the goal is).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A single tool to manage student database, emails, and tuition transactions is a huge time saver.

Reviewed 4 years ago

Time savings, better record keeping, better tuition collection.

Pros

Easy to manage students and families. The waivers and online forms are great. We love being able to reconcile tuition transactions and send emails using the same tool as managing student contacts. In the past, we had separate databases for each purpose.

Cons

--Taking attendance is cumbersome, instructors can't see all of their classes. This is a big struggle for our open classes where some students pay online and some in person and we need to reconcile payments with who actually showed up. Right now we are still doing this with a paper sign-in sheet since we can't get Jackrabbit attendance to work. --Managing partial payments is difficult. Half...

Vendor response

Thank you for sharing your thoughts. We would like to work with you to help you benefit from all of our features and we're always available to do so. We would love to help you fix some of these issues through a Checkup call, which can be scheduled through this link: https://app.acuityscheduling.com/schedule.php?owner=13122060&appointmentType=3253323

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Long-time User

Reviewed 2 months ago

Jackrabbit was really great initially when we switched over from Danceworks, way back when. It's still pretty good, but really struggling with the fact that 1. you can't organize and enroll based on grade, rather than age. 2. the find classes filter screen update from earlier this year is HORRIBLE. Don't even use it at all now. 3. you can't deactivate a student from a family and have to pay for old people that won't come back because they've aged out but happen to have a sibling (or whatever the case is). 4. skills and feedback are not really set up in a usable way for a dance studio. Shame to not be able to utilize.

Pros

Love the online enrollment capabilities.

Cons

Sorting and organizing into web registration. Filters aren't helpful anymore. Go back to the old way please.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic Customer Service and Ease of Use!

Reviewed 2 months ago

Fantastic! [SENSITIVE CONTENT] was especially wonderful during our roll out!

Pros

Jackrabbit has a fantastic team that were great holding our hands as we implemented Jackrabbit from scratch! Yes, we used spreadsheets and docs to manage our dance studio prior to this roll-out! The folks at Jackrabbit have been available for any question to ensure our success along the way! Our families love the ease of us, being able to easily enroll in classes, and overall user-friendliness of the software.

Cons

We have had a lot of feedback from parents wishing that they could have a calendar with classes listed by day/hour where they could click the class to see the description and then easily enroll if interested. Some are only available on certain days and this would be far easier to see than the current "list" feature currently offered.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Software That Grows with Us!

Reviewed 6 years ago

As we've added new staff there has been a bit of learning curve but we are starting to feel like we are really using the software the best we can. The latest releases have really been great. We are loving the staff portal and look forward to more additions like it.

Pros

Keeps track of all the information we need for each family. Let us move inactive students to lead file. Online attendance and staff communication. Easy ways to accept payments.

Cons

Not enough flexibility in reporting. Grades don't upgrade automatically. Limited room for note taking and the notes are "hidden" in tabs that are not seen at first. Not enough flexibility with levels/skills. Having to use Dropbox for attachments.

Vendor response

Hi, thank you for your review. To address your concerns with Jackrabbit, we are happy to share that our grade level upgrade has been enhanced. Our skills are also being added to the Staff Portal and will be released very soon. We'd love to talk to you more about the flexibility you'd like to see in reporting. Thanks for the feedback and the business!