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Jackrabbit Swim Logo
Jackrabbit Swim
4.5
(174)

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Online swim school management software

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(2)

Jackrabbit Swim Features

Features Summary

Functionality

4.1

/5

174

Total features

44

3 categories

Jackrabbit Swim features

Activity Dashboard
Activity Tracking
Alerts/Notifications
Attendance Management
Attendance Tracking
Billing & Invoicing
Calendar Management
Class Scheduling

Common features of Swim School software

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Attendance Management
Attendance Tracking
Automated Scheduling
Billing & Invoicing

Price starts from

49

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.1

/5

174

Price starts from

49

Per month

visit website

Total Features

44

Unique features

  • Customizable Reports

  • Data Import/Export

  • Inventory Management

  • Student Management

Functionality

4.4

/5

2.7K

Price starts from

55

Per month

learn more

Total Features

93

Features in Common

28

Unique features

  • Real Time Notifications

  • Recipe Management

  • Mobile Alerts

  • Web Forms

Functionality

4.6

/5

826

Price starts from

25

/user

Per month

learn more

Total Features

27

Features in Common

9

Unique features

  • Self Check-in/Check-out

  • Communication Management

  • Mobile App

  • Assessment Management

Common Jackrabbit Swim comparisons

Jackrabbit Swim logo
SwimBiz logo
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TeamUnify logo
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Jackrabbit Swim logo
Captyn logo
Jackrabbit SwimvsCaptyn
Jackrabbit Swim logo
SimplySwim logo
Jackrabbit SwimvsSimplySwim
Jackrabbit Swim logo
iClassPro logo
Jackrabbit SwimvsiClassPro
Jackrabbit Swim logo
Pike13 logo
Jackrabbit SwimvsPike13

Reviewers who mentioned features said:

MH
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Margie H.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jack Rabbit review

Reviewed 2 months ago

Ease of enrollment, viewing families and students, and billing

Pros

Billing, family & student information, class information

Cons

Email receipt inaccurate of monthly billing information posted (paid amount is accurate but description of statement is inaccurate)

HC
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Haley C.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Still here a decade later

Reviewed a month ago

Customer service is amazing.

Pros

Jackrabbit continues to make improvements and make life easier and automating running children's activity centers.

Cons

The parent interface is tricky for parents to navigate and find what they want.

AL
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Autumn L.

Sports, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Jackrabbit Swim

Reviewed a month ago
Pros

Overall, Jackrabbit swim is easy to use. Tracking is easy for a multitude of things such as attendance, skills, and payments.

Cons

The Staff Portal is difficult to use. It is not user friendly and glitches a lot.

EJ
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Evelyn J.

Health, Wellness and Fitness, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Use of Jackrabbit

Reviewed a month ago
Pros

I just use it as an instructor so, I don't know the backdoor and how management uses the software. It is fairly easy to use.

Cons

I don't think have anything that I least like about it

JB
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James B.

Sports, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jackrabbit swim for the win!

Reviewed 2 months ago

Very good experience!

Pros

CRM, Billing, Staff, Payroll, class scheduling

Cons

lack of flexibility and the site could better use AI to make tasks simpler without as many clicks

NR
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Nicole R.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Software for Swim Lessons!

Reviewed 4 years ago

The set up of the software to streamline a business was easy. Scheduling, Registrations, Payments, emails, and the organization of this all in one place is what makes this such a great software. Not to mention great customer support.

Pros

It's easy to use for administrators and cliental.

Cons

I like everything about the software. I have not found a con thus far.

EM
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Eva M.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jackrabbit user for 13+ years

Reviewed a year ago

We have only used Jackrabbit software. We started at the Dad's Club in 2007 and started using Jackrabbit in late 2008. We have looked at other programs but none have compared to the schedule organization and value that we receive from Jackrabbit Swim.

Pros

We love using Jackrabbit Swim for multitude of reasons. It keeps our instructors, schedules, and family accounts organized. We run multiple programs through our software; children's and Adult swim lessons, clinics, lifeguarding, safety courses and summer league. We were excited to implement Jackrabbits new policy agreements, we have been able utilize and integrate different agreements for our individualized programs. The overall blanket policy agreement was not not working for us and now with multiple policies our clinics and Adult programs do not have to agree to our "Double Diaper Policy".

Cons

We have issues with double booking instructors, the ability to post credits to family accounts for a specific day (ie; Thursday classes were cancelled and we were unable to provide make-ups, so we had to post credits to all the Thursday families through each class) and there's no "Class Cancelled" button on the staff portal attendance with the option to set a make-up date and the class show in the portal for attendance.

KL
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Kathryn L.

Recreational Facilities and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer Tracking made simple

Reviewed a year ago

I’ve been very happy with JR in general, the customer service team is very responsive and overall a good value.

Pros

We love the ease of use for customer information tracking and scheduling of classes. The ability to see important stats on our dashboard and be able to pull varieties of reports is extremely helpful as a small business owner.

Cons

While we can individually or mass email customers- this is the area I wish would have an overhaul. We are unable to make “fancy” emails and feel very stuck in the early ages of email marketing. Also, my team can send emails from the staff portal, but they cannot access our template emails from there. Another small thing, but would help the efficiency of my instructors.

jS
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jackie S.

Sports, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Responsive & ever improving processes!

Reviewed a year ago

I am so pleased. I've worked with other database management systems for membership based programming and JackRabbit is so much more efficient.

Pros

So easy to manage all aspects of business. Students, staff and finances. It's intuitive. I do love how responsive the development team is to new ideas and launching improvements.

Cons

The scheduling ability for staff that aren't assigned to a class. I wish there was a function for this. Would really love a more professional way to integrate our newsletter. Exporting email addresses into another product is bulky. Current functionality doesn't allow for the end product to look sleek and professional.

MR
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Mandie R.

Education Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Review

Reviewed a year ago
Pros

Web based and easy to email from. Wish the text button was an automatic as it gets skipped over frequently. Also, if we need to send a quick text for an emergency (last minute weather closure) we can’t text all of our students for that day as it’s over 200.

Cons

There are some features that are not easy to sync with our programs. Classes can be overbooked-human error yes but still able to happen. Reporting side is lacking and accounting reports never match so are difficult to use and be accurate.

NM
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Nadia M.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Jackrabbit Swim

Reviewed 2 years ago

We use Jackrabbit Swim for our business - Stony Creek Swim Center. We have been using it for a few years now and I think it has really helped the business suceed. Customer service is great and usually responds fairly quickly to our questions and concerns.

Pros

The website is easy to navigate. I really like the newer calendar link that is available no matter what screen you're in to click on. Used to be you could only access the calendar button on the home page which was a pain to go back and forth to.

Cons

Nothing really. It's all pretty easy to learn and navigate through

NW
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Nicholas W.

Recreational Facilities and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Swimmingly

Reviewed a year ago

Usually things work just fine. Would prefer easier filters that are more facility focused on the needs of the facility.

Pros

I love the functionality to tie registration through our website resulting in a seamless user interface that is not only easy to use, but also family friendly.

Cons

Transferring students is overwhelming displaying classes in a list view.

CV
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Christina V.

Sports, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great program for new business owner

Reviewed 4 years ago

Jackrabbit has made my small business run smoother and more seamless. Information is stored securely and in one place. Payment and transactions are current and easy to view. Customer service is above par with teammates always willing to answer your questions.

Pros

I love that using JackRabbit has taken on the administrative duties of my new small business. The registration form, auto data entry and ability to communicate with all clients at one time is amazing! I love that everything is very streamlined and easy to navigate. Most of my questions get answered if I just search the program myself for a few minutes. There are so many more features that I am not even utilizing but the ones that I do use have made my small swim school business so much easier to run!

Cons

There are some features that I don't use or still don't know how to use. My class schedule didn't show up exactly how I wanted it to look but I had a hard time changing the settings and columns for that. I also don't know how to manually enter a student into a class that has already begun.

KC
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Krysten C.

Sports, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Love the software support

Reviewed a year ago

Overall, our staff has loved using Jackrabbit. The staff portal is easy to use, the payment processing takes time to figure out but once you do, it is easy to operate, and we normally have very little problems with the Parent Portal side of things.

Pros

We love that we can reach out and get a response and solution to any problem quickly. With more than 500 families that we are serving on any given day, it is super important to be able to troubleshoot fast.

Cons

No coupon code. We would love to have the option to offer a coupon code to families.

CR
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Carron R.

Sports, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Streamlined program management

Reviewed a year ago

I’ve been using the software for over 2 years and I don’t it easy to navigate and figure tasks out. If I encounter a challenge, there is online support available and they are quick to respond and assist.

Pros

Class management is smooth and easy with Jack rabbit. Parents are able to create their account and find classes for the children, or the managers can quickly navigate the account creation and class assignment. Classes are then easy to manage with reporting of absences and make ups through the parent portal.

Cons

The platform is frequently evaluated and updated by the team at JR, so any challenges I’ve encountered are quickly addressed and positive changes implemented.

LD
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Linda D.

Sports, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Used it before... chose to use it again!

Reviewed a year ago

I have used Jackrabbit Swim for over 10 years when I owned an indoor swim school facility. And now that I am returning to teaching private and semi-private lessons in backyard pools, I wouldn't run my business without Jackrabbit. They have always been intuitive to make changes as the swim school owners needed something to more easily run their business. They now have a tremendous staff who helped me Jump Start my business again with Jackrabbit so I could offer online registration for summer classes. My whole summer filled in less than 24 hrs. THANK YOU JACKRABBIT for helping me set up my classes and fix my glitches. It's smooth sailing from now on..... LOVE JR!!

Pros

I found Jackrabbit years ago before I even had an indoor swim school with two pools. I so wanted to offer online registration to my families and found Jackrabbit about two weeks before Summer registration. The owner helped me list all the dates, times, and locations of my summer pools. Registration was flawless. Then when I went indoors to my newly built swim school, it truly helped to already have this piece working effortlessly. After using it for over 10 yrs. I had a hiatus and came back to Jackrabbit. Love it!

Cons

There is NOTHING about this software that doesn't help me as the owner run my business well.

GV
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Gwyn V.

Sports, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jackrabbit Swim is simply the best for our swimming program!

Reviewed 4 years ago

While Jackrabbit may not do all that I would like it to, this software provides most of what I want and need to run our business. The customer service is the best I've seen in that they respond to inquiries swiftly with answers or suggestions to my situation.

Pros

I first loved the ease of set up for our business. I was able to set up registration and approximately 100 classes in a matter of hours! The ease of use is fantastic. Their staff responded to all of my questions quickly and helped me to work around some issues that their software couldn't handle at the time I set everything up. Nowadays, I LOVE the prorating feature.

Cons

There are a few things I wish I could do with Jackrabbit Swim: 1. Sort daily schedules by instructor or skill level 2. Generate more customized reports for internal use 3. Maintain a history of instructors for classes 4. Be able to add a substitute instructor to the schedule when regular instructors are out

GV
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Gwyn V.

Sports, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Swim Lesson Registration/Scheduling Software I've found

Reviewed 4 years ago

Originally used Jackrabbit and thought I would try another scheduling software...I was seduced by some Australian accents...about 3 days before going live, everything fell apart and I realized I could not use a company who took so long to respond to urgent questions. I was able to get everything up and running with Jackrabbit in those 3 days (and I was setting up approximately 500 classes/groups) and it all went off without a hitch!

Pros

I love that registrations are electronic...that you can access remotely...reports are easily generated...seamless transactions with credit card processor...super fast response time to questions or concerns about the software. Loving the prorating for tuition. We use the software for swim lessons and swim team.

Cons

The daily calendar of events does not allow for sorting by instructor or show students on a print out. We end up having to copy and paste into our own daily print out. Entering swim meet fees is time consuming as it must be done by loading each individual family.

KL
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Kim L.

Sports, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Critical to running my swim business

Reviewed 2 months ago

I launched my business with JackRabbit from day 1 so it's been a critical piece of our growth in the first 6 months of operations. I appreciate that it's set up and customized for swim schools from the start and had some features that even helped give me ideas for how I want my operations to run.

Pros

I like that JackRabbit allows me to easily set up my class schedule, enroll students, manage them as they move from class to class and smoothly bill them each month. All the core functions of my business run through the system and it also helps me manage my staff time clock and creates an easy report for me to submit payroll hours every two weeks. The dashboards and to do lists also make it easy to keep track of things like student birthdays, new enrollment processing, etc.

Cons

The learning curve was a little challenging and I still struggle sometimes if I'm trying to customize something as there are often 2 or 3 different places to adjust certain settings, for example permissions that control what a staff member sees when they log on to the staff portal. The help content is good though and I receive quick responses if I need to reach out for further help.

LM
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Lisa M.

Sports, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Texas Ford Aquatics

Reviewed 10 months ago
Pros

We have over 800 students year round and the flexibility to open/close/move classes helps us build classes to meet immediate enrollment needs or current movement of existing swimmers. Weekly calendar is a great tool for a quick snap shot of what classes are open/full and where adjustments need to be made to help with movement.

Cons

We would like to be able to utilize the parent portal more for notes/updates to the customer. Currently they can only see their skills and level. We have to give personal updates or emails to give more specific details. The transaction page can get a little confusing sometimes when there are credits applied or changes made to linked transactions. We have made it a practice to put detailed notes in so we can track any changes easier.

KL
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Kaylee L.

Sports, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Jackrabbit Swim Review

Reviewed 2 months ago
Pros

I like the staff portal! Super user friendly.

Cons

I don’t like how there’s not a calendar with all classes on it. On other softwares I’ve used, it was super easy to find a class simply by clicking on a calendar. You only get this view on jackrabbit when scheduling a makeup.

KO
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Kelly O.

Recreational Facilities and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We love Jackrabbit

Reviewed 6 months ago

Very happy. Great customer service!

Pros

The customer service is incredible! They pair you up with someone to help you start out and let you use all the features on a trial to see if you like it. The scheduling features and skills tracking sold it for me! Great software.

Cons

We have an extensive waitlist right now. Jackrabbit charges per student and it gets pricey. I don’t like this feature as much because it causes me to not use the online registration and have to frequently update my leads if a family doesn’t sign up. It also doesn’t save all their information once you put them into the lead file. I also wish we could set a time for registration to open. Not just a date. Our parents are crazy so we have to allow their access one at time.

ST
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Stephanie T.

Education Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Software

Reviewed a year ago

Jackrabbit took us from paper and pencil registration to the ease of online registration, automated billing, and electronic skills tracking. It was a game changer!!

Pros

We love that Jackrabbit is so progressive and responsive to user feedback and ideas. Over the past decade that we have been using it, we have seen the enhancements made allow us to run many of our practices from, registration, to skills tracking, to billing, far more efficiently.

Cons

I would love to see an option for improving waitlist notifications/enrollment to open classes!

TB
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Taylor B.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to use, nice to have billing/scheduling/rosters in one place.

Reviewed 5 years ago
Pros

Everything is in one place. I can bill, schedule, see class history, print rosters, track skills and attendance, email and text families all in one place. I can quickly see a family's transaction and class history. I can mass post tuition fees and process batch credit cards which saves a lot of time.

Cons

I'm having a hard time figuring out the best way to post annual tuition fees when everybody has different start dates.

Vendor response

Thank you for sharing your experience with Jackrabbit! It's our hope that you continually find value in our features and functionality. We are always listening and seeking out ways to assist you in continuing your success, so please let us know how we can help.

LT
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Leah T.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Overall good product

Reviewed a year ago

Overall good product and easy to use. Would recommend to others, but would also love to work with Jackrabbit to be able to customize a bit further.

Pros

It is user friendly and I appreciate the video tutorials in the help section. Much better than having to email someone and wait for a response, so they are thorough and cover almost every single topic you could be looking for. Parents have found the Parent/Portal easy to use as well.

Cons

There is some information I need to order to run each session that is not collected so I have to email participants to collect that necessary data (such as parent/guardian DOB is needed to enter them as members of the facility). Also I wish when pulling transactions to process payments, it would pull those that have paid already as well (and label them as paid) so I don't think I have missing payments....