Jackrabbit Swim Reviews

Feature rich software platform that allows you a high level of customisation.

JR's biggest challenge is it a lack of API opportunity, this limits automation and integration with other platforms you may need.

It's easy to use for administrators and cliental.

I like everything about the software. I have not found a con thus far.

The help team is great and I appreciate being able to use the chat feature for quick questions.

Our team has to do several manual processes in order to manage and communicate to families. It would be great if there was a better student check-in/check-out system, email automation to communicate absences and student progress, and better ways to add notes/pop-ups notes/reminders for certain families.

I like that JackRabbit allows me to easily set up my class schedule, enroll students, manage them as they move from class to class and smoothly bill them each month. All the core functions of my business run through the system and it also helps me manage my staff time clock and creates an easy report for me to submit payroll hours every two weeks. The dashboards and to do lists also make it easy to keep track of things like student birthdays, new enrollment processing, etc.

The learning curve was a little challenging and I still struggle sometimes if I'm trying to customize something as there are often 2 or 3 different places to adjust certain settings, for example permissions that control what a staff member sees when they log on to the staff portal. The help content is good though and I receive quick responses if I need to reach out for further help.

The best part about jackrabbit is booking clients into classes while I sleep! I have it set so families register themselves, tuition posts automatically, and their credit card is required so basically all we have to do is click "pay"!

There are minor things that bother me as a program that books private lessons. It isn't completely seamless but it's getting there.

Relatively easy to use and I love the ability to have multiple locations in one database. [SENSITIVE CONTENT] In support is amazing! The personal support she has offered us is above and beyond.

The options that I have on the back end do not match what options I have on the parent portal. For example, I can remove the monthly tuition rate as I integrate with my website, however, on the parent portal, there are hard-coded items that I cannot change. If I am able to have flexibility on one side, I should have the same flexibility on the other side. Pricing: We pay by the student, but we don't have the option to archive a specific student; only an entire family. This should match as well.. If we only have the ability to archive a family; we should be charged by the family.

We have over 800 students year round and the flexibility to open/close/move classes helps us build classes to meet immediate enrollment needs or current movement of existing swimmers. Weekly calendar is a great tool for a quick snap shot of what classes are open/full and where adjustments need to be made to help with movement.

We would like to be able to utilize the parent portal more for notes/updates to the customer. Currently they can only see their skills and level. We have to give personal updates or emails to give more specific details. The transaction page can get a little confusing sometimes when there are credits applied or changes made to linked transactions. We have made it a practice to put detailed notes in so we can track any changes easier.

I like the staff portal! Super user friendly.

I don’t like how there’s not a calendar with all classes on it. On other softwares I’ve used, it was super easy to find a class simply by clicking on a calendar. You only get this view on jackrabbit when scheduling a makeup.

I like how the product is pretty easy to use for the most part. When I don not know how to do something I can always chat with a representative and they are always to willing to help with videos as well and screenshots of how I can do it!

I think that sending a statement is something a bit challenging just because it is not always easy to read. I also think that the transactions are something a bit confusing when you are looking at them and do not know a lot about what you are looking at.

I love that Jackrabbit is customizable to any program, big or small. I like how there is a feature for attendance, skills, communication to parents and billing all in one place. It makes it a one stop shop and easy to use.

I would like to see an option to have the admin be able to use & see the portal as a parent would during registration or use. This will help me if I have a parent face-to-face or over the phone and I can show them exactly what they would see. I would also LOVE to see a version of Jackrabbit that was built for small scale classes & clients for a private swim instructor. They would be able to use all of the features of the program but only for like 15-20 children during a season or 6-month span. This would help keep track of clients throughout the years all in one place.

I first loved the ease of set up for our business. I was able to set up registration and approximately 100 classes in a matter of hours! The ease of use is fantastic. Their staff responded to all of my questions quickly and helped me to work around some issues that their software couldn't handle at the time I set everything up. Nowadays, I LOVE the prorating feature.

There are a few things I wish I could do with Jackrabbit Swim: 1. Sort daily schedules by instructor or skill level 2. Generate more customized reports for internal use 3. Maintain a history of instructors for classes 4. Be able to add a substitute instructor to the schedule when regular instructors are out

We love the ease of use for customer information tracking and scheduling of classes. The ability to see important stats on our dashboard and be able to pull varieties of reports is extremely helpful as a small business owner.

While we can individually or mass email customers- this is the area I wish would have an overhaul. We are unable to make “fancy” emails and feel very stuck in the early ages of email marketing. Also, my team can send emails from the staff portal, but they cannot access our template emails from there. Another small thing, but would help the efficiency of my instructors.

It literally has almost every feature I need to manage my school. The program is easy to use and I find it easy to train new employees. The biggest time saver for me is having all the templates in place, including pre-drafted emails, etc.

I really like the legacy version of posting tuition fees because I had a system down that worked well with the templates I had. I’m struggling a bit more with the updated version. The other thing I wish they had was an option to allow customers to schedule make-ups via the parent portal.

So easy to manage all aspects of business. Students, staff and finances. It's intuitive. I do love how responsive the development team is to new ideas and launching improvements.

The scheduling ability for staff that aren't assigned to a class. I wish there was a function for this. Would really love a more professional way to integrate our newsletter. Exporting email addresses into another product is bulky. Current functionality doesn't allow for the end product to look sleek and professional.

It is user friendly and I appreciate the video tutorials in the help section. Much better than having to email someone and wait for a response, so they are thorough and cover almost every single topic you could be looking for. Parents have found the Parent/Portal easy to use as well.

There is some information I need to order to run each session that is not collected so I have to email participants to collect that necessary data (such as parent/guardian DOB is needed to enter them as members of the facility). Also I wish when pulling transactions to process payments, it would pull those that have paid already as well (and label them as paid) so I don't think I have missing payments....

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Its functionality, ease of use and application to the learn-to-swim industry

It is not completely user friendly in all ways the international time zones affects some parts of the program. Changes to children's schedules are not "live" in our time zone

It was designed for kids sports and provides necessary functionality for maintaining our swim school, as opposed to other (less industry specific) software we've used in the past.

#1 flaw is its inability to allow customers to schedule makeup classes / lessons. This took hours of manual admin time weekly, and as a growing swim school, I can't imagine what that would have looked like had we not switched to a different system. Not only was the manual work tedious, but it made makeups "personal" - ie if there was no/limited availability, it made our staff look like the bad guys. Also, the system looks and feels outdated, and has too much functionality in my opinion. On top of that, I consider myself a tech-savvy person, and after months of using the billing features, I was still confused on how to issue/apply account credits.

It is user friendly for both my customers and myself.

I really wish parents could drop their own classes.

It was very user friendly. I was able to navigate through the system with little help at all but I do enjoy the help videos if I ever need to figure something out. The coach, [SENSITIVE CONTENT], that was provided to me was absolutely the best trainer I had worked with.

Sometimes registration will allow people to sign up for classes but not pay at that time.

I like that it can be accessed anywhere and that the staff can have different log in levels for their specific roles. It is also nice to have the time clock and attendance features accessible through a specific staff portal.

My least favorite piece of this software is that it does not provide opportunities to build your own reports. It has several useful reports, but everyone's needs are different.

Jackrabbit has so many features that our swim school needs. It's mostly easy to use after you get used to it and they have great customer service. They are always updating to fit client's needs.

It does take some learning to use but it's not difficult. There are a few features that I wish it had but they are minimal.

We love how receptive the company is too making suggested changes/improvements. The customer service staff is great. We could never manage our customer load without this software.

The cost is a little high

Thanks for your help in spreading the good word about Jackrabbit! We love it when our clients get great value from using our software and we hope that you continue to thrive and benefit from your Jackrabbit experience.

That I am able to access the program from my mobile devices to keep up with student schedule

Since there is not an actual app, I have saved the website on my phone as a Home Screen shortcut. If I clock in on my phone I have to use that same device to clock out on. I cannot clock in on one device and clock out on another.

It is super user-friendly even for someone who is not a tech buff. Cover class scheduling and billing as well as employee scheduling and payroll. Has color-coded option which makes looking at the screen all day much easier.

some pages are unnecessary for my business so I wish there was a way to not make them invisible to my staffers.

We have used Jack Rabbit for 8 years to manage our business. It has scaled perfectly as we grew our program from 200 to 1500 students.

Jack Rabbit has addressed most of our concerns however I wish they won't let our corporate offices lock down features.