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Kicksite Reviews - Page 2
121 reviews
Recommended
Annette P.
1-10 employees
Used daily for 1-2 years
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Maggie (and ALL staff) have been extremely attentive and professional especially at times when I was not my best self.
Integration.
Inventory (not sure if it's a user error or lack of education on use) - would like a order list once inventory levels reach a set amount. Email - after reviewing the tutorial, I am able to create more aesthetically pleasing emails, however, going through the time and effort of uploading pics into Flickr is a pain. ATA communication link. Not sure entry of testing results is efficient yet. I will...
Thank you for your review of Kicksite Ms. Palacios. While it is our focus to achieve all 5 Star Reviews, we are grateful for the opportunity to improve on any, and all, facets of your Kicksite experience. The two areas that have our full IT attention are Point of Sale and further enhancements to communications. We are excited about our plans and eager to roll out functionality to make things even...
Sue B.
Health, Wellness and Fitness, 1-10 employees
Used daily for 1-2 years
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We don't know how we survived before kicksite! Now we're streamlined, billing is a breeze, mass emails are a breeze, and we have more time to focus on the students themselves. Improvements are being made constantly to make the program more intuitive, and we appreciate that our suggestions are used as the program is upgraded. Students love the access to their own account and our document and video library! Monthly renewals used to take me a couple days to finalize, email, wait for a reply, and now they're all done and emailed in less than an hour and members can sign electronically. Kicksite has made our school's administrative duties so easy!
We used to have multiple sources of information to manage student memberships, attendance and billing. Kicksite puts them all in one platform, which makes things so much easier to manage. No more entering the same information over and over, managing multiple email lists, etc. We've reduced our paper files to virtually nothing since everything is contained right in a student's kicksite account.
It's tough to find something that we don't like-there are a few quirks that we had to get used to, such as event invitations (belt testings, tournaments, etc.) can only be sent to one email address and not multiples.
Thank you so much for the positive review, Sue. It really makes our day to hear the success you've been having with Kicksite! We can't wait to see your school continue to grow!
Garth C.
Recreational Facilities and Services, 1-10 employees
Used daily for 2+ years
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As a proud user of Kicksite for seven years, I am continually amazed that the innovative approach they take to ensure my success as a school owner and operator. Their continued development of new tools and updates over the past decade have allowed my business to continually grow and thrive. Anytime I have a challenge, the Kicksite staff is quick to address it and provide solutions or workarounds....
Video & Document Libraries Email & text communication and scheduling ability. Test & Event management features.
Mobility of documents within the library - which has been restored! :-)
CHANDA C.
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Do your students interact outside of the dojang? With Kicksite, our students manage their own user accounts, stay up to date on events and communication, have curriculum videos and documents at their fingertips, and share their victories on their Facebook page. It saves our staff time and that saves our schools money because our students can update their contact information and use Kicksite 24/7 from...
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Dennis N.
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The software is top notch for communication with students. It is a little difficult to get certain information with the data base system since there is not enough information on the students main input file. It is somewhat difficult to do certain information sorts. It seems as if the design of this software came from someone unfamiliar with the martial arts business. Please be aware the good parts...
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Thank you for your review Mr. Nackord. As someone who has been involved with the martial arts for nearly 45 years, we value your input and continued loyalty. Rest assured, Kicksite was developed by martial arts school owners who have been involved with the martial arts from the time their father opened his first school in the 1970's. It's what gives us the ability to know what's valuable to a school owner and, equally important, what should be omitted to maintain an easy to use system. That being said, we are always open to your suggestions for improvement and welcome your feedback. Thanks again for your commitment and loyalty. It is our privilege to serve you. The Kicksite Team
Shelley T.
Professional Training & Coaching, self-employed
Used daily for 2+ years
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Collections are so much easier with the automated billing system in place.
We have been using this software for tracking our student attendances, scheduling events such as testing, billing and collecting monthly dues, etc. It works beautifully and if we need customer support for understanding a feature we haven't used, the staff at Kicksite responds quickly and always walk us through any questions or training. We also got lots of free training when we initially signed up for the service. Can't stop talking about much easier my job as co-owner is since we got Kicksite!
We have zero complaints and love this software for it's ease of use. It's perfect for a martial art's school!
Joey D.
Health, Wellness and Fitness, 1-10 employees
Used daily for less than 6 months
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Kicksite has been very helpful to us setting up the school.The students love that they have a log in number.It has made joining our school a pleasant experience for everyone.
Kicksite has a very intuitive user interface.
Some work flows are connected they way one would. For example, having to change screens locations in Kicksite between vault and recurring billing.Not being able to add a vault to a prospect can mess up your stats because sometimes trial people buy a gi, but don’t stay. They were converted to a student to have their card entered. But if they don’t stay it looks like you lost a student.
jon f.
Health, Wellness and Fitness, 1-10 employees
Used daily for less than 6 months
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slowing figuring out all the featured
i love the message flow setups and ease of use of the communication features
i don't like that you can't take attendance for specific classes
Jamie M.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Loce
Kicksite has helped me tremendously in managing students and keeping up with attendance. Easy to use and quick to run reports.
I dont have many cons with Kicksite. The only con would have to be on me . I dont utilize the features anywhere near as much as I could/should.
Glenn F.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Ease of Tuition Collection, Student Management, Communication w/Members and Families and Profit Centers/Landing Pages are among the many benefits.
My team and I like the ease of use of the program that does just about everything that we need to have done...student tracking, communication, tuition billing/collection, profit centers as well as excellent customer service (not really needed much as the Kicksite team has done a great job and is always innovating). I would highly recommend Kicksite to my fellow martial arts school owners.
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Kumonee B.
Consumer Services, self-employed
Used weekly for 6-12 months
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Kicksite has truly been a godsend. I love the fact that it does so much on its own. My favorite thing is how easy it is to create reports for staff and for the clients, as well. I also love how it tracks the clients progress and changes in belt color. A definite must to have in your business.
Kicksite has been a pleasure to use. They have great tools in the software, as well as the communications, the merchant services and reports... they all are awesome. What I like the most is the client section of the software. The second a prospect comes into the software through either the website or manually through your staff, as a prospect, they are already in software and you can create an appointment for when they want to come in and try out your classes. And from there, you can turn a prospect into a student. Basically, its very easy and saves us a lot of time in the office.
Not too much that I don't like. I'm sure as time goes on, there will be things I'd like to improve personally. But I have no complaints at this time.
Thanks for your review, we appreciate it! We are always working hard to improve our user experience and make it even easier for our users!
Holly A.
Health, Wellness and Fitness, 1-10 employees
Used daily for 6-12 months
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Clean!
So grateful for the KickSite team! Great software and great support!
A few features I would like to see added!
Thank you so much for the 5 star review, Holly! We appreciate the comments and we will continue to work hard to make your lives easier!
Sylvia C.
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I don't like change. I get in my routine and tend to stay there. So, I was very hesitant when my husband approached me about Kicksite. He saw me (as well as himself) totally overwhelmed with managing our school. After talking with Jason, Melissa and all the great folks at Kicksite we decided that it was a great match for what we needed. Since implementing Kicksite, I have more time to enjoy...
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Michelle L.
Health, Wellness and Fitness, 11-50 employees
Used daily for 2+ years
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The part that makes using Kicksite the best for me as the owner is how helpful all the Kicksite staff has been through all phases of our implementation and training.
With 10 Academies and 50 employees it was great to find a system that such a wide variety of individuals could use.
It is so easy to implement 50% of the products effectiveness but my staff still needs to spend the extra time to get the flows going.
Ben B.
1-10 employees
Used daily for 2+ years
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the business parts of a martial arts school sucks. This program really helped me out by doing the heavy lifting on the admin stuff that I hate doing. It really helped my staff out as well as I can create pre-planned lessons.
it only works for martial arts! In all seriousness it doesn't help with tracking overall finances, but that's alright.
Luke B.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Overall it was a fantastic product
Everything was fantastic except for payment issues we had which apparently was because we lived in Australia
Payment issues, customers being charged fees while membership frozen etc and only reason I was give. Was because we lived in Australia.
Mike D.
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
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Great overall experience. Billing process is phenomenal. Site is rather slow quite often (on mobile, desktop and different WiFi). Desperately need automated email/SMS communication for booked classes.
Very easy integration process. Great support in the onboarding phase.
Email/SMS communication for booked classes. Students are able to book 12 weeks out and get 0 reminders. This fills classes and creates lots of "no shows" preventing new students from signing up.
Bonnie M.
Health, Wellness and Fitness, 1-10 employees
Used daily for less than 6 months
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I like Kicksite mainly because of ease of use. It's intuitive and makes sense. The onboarding was superior to any that I've experienced in the past. The staff is very attentive and so willing to help.
So far, I have found absolutely NO cons. The whole process to get me from Zen Planner to Kicksite was seamless and completely wonderful.
Denise T.
Health, Wellness and Fitness, 1-10 employees
Used daily for 6-12 months
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The staff at Kicksite is amazing, in addition to their software. They have thought of everything!
Kicksite automates everything, intuitively!
I wish people could join online as a recurring billing member. At last check, they can sign up and pay for trial memberships, classes and seminars.
Sean S.
Used daily for 6-12 months
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It is so simple to use, and being web based, I can access it anywhere. It works great from an Iphone as well!
I wish the reports were easier to get to and customize. Only being able to download them via Excel limits us.
Rick A.
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In this age of technology any business owner would be foolish not to take advantage of it. As martial artists, our attention goes to teaching and training. We love 75% of our business, that is the training of martial arts. As school owners we have to understand that the other 25% is more important. The 25% is what helps us become better martial artists. When we have financial freedom, when we...
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Fred F.
Sports, 11-50 employees
Used daily for less than 6 months
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The on-boarding experience was excellent and we especially appreciated the support with our Kicksite staff person, Jada. We are very pleased with the management features in Kicksite and our members have been very receptive to the management improvements implemented with Kicksite.
Comprehensive website specifically for martial arts and is meeting our needs for our aikido dojo.
I do not have a least for this software.
Lynn M.
51-200 employees
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Customer Service was very professional, knowledgeable and helpful! I love how the site was very user friendly. I loved the training documents and videos.
It had everything I needed (Invoices, belt ranks, notices, and videos)
none
Dan R.
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The software allows us to track our clients, monitor classes and more effectively generate and transition prospects. Lacks some capability such as contract generation.
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Thank you very much for your review Mr. Righter. It's our privilege to serve you. We are glad to hear that our new Prospect management tool is making life easier and is allowing you to more easily nurture and convert your leads! We'd also like to let you know that we have plans in place for fulfilling your contract generation requests. We too see this as a priority and will be implementing functionality shortly. Thanks again for your review and for your continued support. We are committed to providing you with the best service along with the most effective martial arts service. Have a great day! The Kicksite Team
Curtis M.
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As my school grew, I knew I had to consider some sort of Martial Art Management software. The lists, and spreadsheets and paper stacks were just getting to be too much. Kicksite was the first software pitch I ever sat through where I found myself nodding in agreement at every feature and function. Saying to myself, "Yes, I need that". From implementation and set up, to continued customer support, the staff at Kicksite is always there for me and a pleasure to work with. The software is highly reliable, and serves as a virtual staff member for me. Tracking attendances, sending out reminders, and following up on potential new students. It has definitely assisted with enrollment and retention. I highly recommend Kicksite to any school owner.
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