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Gymdesk Logo

The best rated software for gyms and martial arts schools

Gymdesk Reviews - Page 3

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133 reviews

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DC
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David C.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Straightforward and intuitive as long as you don't have to deal with families

Reviewed 2 years ago

positive

Pros

Reasonably intuitive feature set for 90% of features Highly responsive support team Reasonable price point

Cons

Dealing with families: - no separate inputs for parent/guardian (let alone both parents) if student is a minor except under "Emergency Contacts" - cumbersome and inflexible mechanisms for grouping students under a family accounts and how family discounts are priced - no simple way of toggling a student between memberships without cancelling entirely - no way to list custom fields on members overview - no way to see on members overview screen which customers have credit card on file No integration with small receipt printer - huge waste of toner and paper when customers ask for receipt

Vendor response

Thanks for reviewing us David! Sorry to hear you did not have a good experience with our family account management. If you can reach out to us with your concerns, we'd be happy to help you set it up better for your needs. Thanks, -Eran

ST
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Sebastiao T.

Sports, 201-500 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Transformed our Club

Reviewed 5 years ago

Prior to using Martial Arts On Rails we operated a manual system and as a consequence we were losing track of payments, grading, etc. For our club to continue to grow and provide the type of service our students deserve we did some extensive research of automated systems and opted for Manonrails as we found it to be a feature rich system which not only manages the basics very well but also allows you to monitor trends and provides a variety of metrics on the clubs performance and tools to help you grow the club. The sytem was created and managed by CEO who himself is a Martial Artist and therefore uniquely understands the needs of a martial arts club. In the event of any issues or queries the responsiveness of their customer support is nothing short of exceptional, we are on a different time zone here in Europe but that has never been an issue. Maonrails has totally transformed how we manage our clubs and we would have no hesitation in recommending them!

Pros

Ease of day to day use...Does not need additional hardware (works off a smartphone, tablet, pc, etc).... Feature rich... Dashboard providing a snapshot of key metrics...

Cons

Nil - anytime we have identified a new feature that would benefit our club they have modified they system to add the desired feature.

TD
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Tommy D.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Martial Arts on Rails is THE Best Management Tool for Martial Arts Schools

Reviewed 3 years ago

The services provided by Martial Arts on Rails are amazing. We use it every day whether we check for renewal dates, attendance tracking, belt promotions,

Pros

-Student/Attendance Tracking -Billing/Invoicing -Memberships -Easy to set up and import data -Affordable pricing for the software -Amazing customer service -Interactive portal for students/parents -Highly customizable + So much more

Cons

There are little to no cons to Martial Arts on Rails. Even if there are bugs or questions contacting them will you get you a response very quickly and you'll be guided to a resolution.

YY
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Yen Y.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Choice for Managing Your Martial Arts Business!

Reviewed 3 years ago
Pros

- Super responsive and helpful customer service. Our questions/problems are usually resolved within a few hours of submitting a request. - Clean UI: easy for both us and our members to navigate the software. - Provides all the features you'd need to run your school: billing, belt/skills tracking, attendance tracking, etc. - Integrates with a variety of payment processors

Cons

There are a few random bugs here and there, but the support team is always on the ball fixing them once you bring it to their attention.

KK
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Konstantin K.

Sports, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very good and convenient software for business management

Reviewed 2 months ago

We are totally satisfied and would recommend this business solution

Pros

User friendly and manageable, able to get comprehensive reports

Cons

Easy to understand and work with A lot of different options, including marketing

AH
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Anna H.

Sports, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Gymdesk Review

Reviewed a year ago

Great so far, customer supper is excellent!

Pros

Modern interface and features are good. Many automations available which is also great.

Cons

I find the main navigation and page navigation could be simplified and made a little better for the user experience - but still better than all other softwares! Some issues with setting up family-plan flat-rate pricing for limited class memberships.

BA
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Bobby A.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Warrior Axe CrossFit

Reviewed 2 months ago

Absolutely love the experience. Customer service has been very attentive and responsive

Pros

Very easy to use. I love the web design function.

Cons

A lot to learn. As I have played around I have gotten more effcient

SN
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Sean N.

Health, Wellness and Fitness, 1-10 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Makes operations smoother

Reviewed 2 months ago
Pros

Simple to set-up and use, provides commonly needed features, making it easy to communicate with students, handle memberships, take payments, waivers/contracts, track prospective students, as well as provides small details that software we used in the past have overlooked (ability to close your gym operations for a period of time, so you don't have to manually freeze each member)

Cons

the freezing of memberships is counterintuitive, and requires some workarounds

LF
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Laurel F.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product

Reviewed 5 months ago

Fantastic really. We really jumped feet first when deciding to take over a gym with very little prior experience with back-end knowledge and this program really made it so much easier.

Pros

We love how Gymdesk makes life so much easier for our business. The overall look of the program is great and the functionality of it has exceeded our expectations. Customer service has been excellent to work with any time we run into a snag.

Cons

We would like to be able to schedule members in "spots" in class (like movie theater or plane seating) to incentivize early booking for classes. It would help us be better prepared and discourage last minute booking.

KM
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Kyle M.

Law Practice, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great software for managing a martial arts gym.

Reviewed 3 years ago
Pros

I like the customer service the most. [SENSITIVE CONTENT] has been most helpful and promptly responded to any questions or concern that I have had. Beyond that, the breadth of capabilities of the software is really great and I discover new functionality of the software almost weekly.

Cons

There are very few cons with this software. There are little things that have come up here and there, but [SENSITIVE CONTENT] has resolved them quickly or helped us find a workaround.

Ad
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Andre de Wit K.

Professional Training & Coaching, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A must have for gyms and studios training students.

Reviewed 2 years ago

Overall this really help boost your dreams. Getting this software management application is a must have, even when starting up!

Pros

Effortless and easy for management of your school as a manager. Easy process for your students to sign up .

Cons

I would like to have an application (App) on my mobile via Google Play, or AppStore. No complaints.

BD
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Bobby D.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An amazing powerful modern program that does what is is supposed to!

Reviewed a year ago

Overall this software saved me a lot of money and clients due to it's ease of use in money transactions

Pros

The ease of use and ability to adapt to my gyms needs is amazing. With the added bonus of communication portals to my clients, text and email this is a powerful tool!

Cons

I wish the content page had more of a social media feel and less old web 1.0 feel.

MD
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Matthew D.

Sports, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome software

Reviewed a month ago

Awesome software. Everyone finds it easy to use. No real complaints at all.

Pros

Easy to use, logical UI, helpful staff. It's very enjoyable, and leagues ahead of the others I tried.

Cons

Checking in history isn't saved.. I guess if you use the front desk app it might, but that's a whole load of overhead for us. Also seem to have 2 waivers being signed sometimes somehow, dunno how or why there are two 😄

YM
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Yan M.

Health, Wellness and Fitness, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Almost satisfied

Reviewed 2 years ago

I'm enjoying the experience. The software is making our business routine easier.

Pros

Attendance tracking: - Pros: you track everyone on the class that they belongs Punch Card: - Pros: We found a way to create a membership as "Punch Card" and it's working the remaining class pretty well. Check In Report: -We can see every student that checked in and their dates.

Cons

Attendance tracking: - Cons: Some teenagers are attending adults class and there's no way to track their attendance on adults class counting attendance for new stripe or promotion on their belts. Punch Card: - Cons: We can't take the expiration date for future charges. We have to select a date for the next payment even if the remaining classes are not done.

Vendor response

Thanks for the positive review of our product, Yan! We're glad to hear you found it useful for your business. There is an option to have a session apply towards promotion in multiple programs by setting it to "All Programs" - if you need more help with setting that up, please reach out to our support and we'll be happy to assist you!

LM
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Latasha M.

Recreational Facilities and Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Must have for Gym Owners

Reviewed a year ago

Gymdesk is a lifesaver. I am able to organize all of my work flow in one system. I love the membership renewal, the personalized website, the group text message marketing, the online store for selling our products, and so much more!! It’s definitely a must have for all gym owners. There are so any features to use. I love Gymdesk and will never change. They are truly the best!!

Pros

I absolutely love Gymdesk memberships management.

Cons

I really cannot find anything that I least like at this moment.

HS
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Heidi S.

Sports, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love this software!

Reviewed 5 years ago

Our clientele doubled within the first four months of using this software. It’s has been absolutely amazing.

Pros

Easy to set up new students. Easy to find history of payments. It’s very organized and easy to navigate. I love that our members have access to their own profiles.

Cons

Setting up family memberships is the hardest thing but it’s not that bad.

RP
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Rachael P.

Sports, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Prompt Responses and Excellent Customer Service

Reviewed 4 years ago

Using Martial Arts on Rails has allowed us to combine three different platforms into one accessible and easy to use program. We are now able to navigate through any membership requirement within the same system and it has really helped our day to day business run smoothly.

Pros

This system is extremely user friendly and it has been a smooth transition from our previous software. Very easy to navigate through all our memberships and features.

Cons

We have not had any issues with this software that wasn't promptly addressed by customer service. We needed an option of entering multiple payment methods in membership accounts and the option was provided the next day.

PS
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Paul S.

Sports, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Martial Arts on Rails Review

Reviewed 5 years ago
Pros

Simple interface Most needed features Quick turnaround for bug fixes Open to suggestions for new features

Cons

Unable to work directly with back-end data (though this is understandable), more export options would help here though Would prefer a self hosted open source solution if one were available with comparable feature set Self-sign-in when multiple classes available feels less intuitive than other processes

KB
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Kendra B.

Cosmetics, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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most useful tool for me

Reviewed 2 years ago
Pros

I was in the market for a new gym membership and was looking at a bunch of different options. After researching a bunch of different options, I came across Gymdesk. The product is a mobile app that lets you book gym sessions, track your workouts and even bill your members. It also gives you a full reporting dashboard to keep an eye on your members' progress and progress.

Cons

I didn't observe any negative sides. I'm satisfying.

GH
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Gabriel H.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Wonderful Awesome!

Reviewed 2 years ago

Can't say enough good things. Had a question when I was initially setting up on a Saturday evening and sent an email. I was surprised to have a reply within an hour. I was fully expecting a few business days.

Pros

Easy to use. Layout is great and does everything I was looking for without extra stuff that nobody uses. Very simply for members to use and very easy for initial setup by staff/ owner.

Cons

Hoped for an app.....but latest email I received said they will be rolling one out soon!

JM
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Jean-Marc S.

Sports, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great responsiveness

Reviewed 5 years ago

Easiness and reliability !

Pros

Easiness to use from any platform, as well as the support team that is 100% reliable in term of consideration and reactivity.

Cons

Minor adaptations that I would like to have for a better fit with our regional sport's issues.

JJ
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Joey J.

Sports, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Slick looking and easy to use

Reviewed 5 years ago

My experience was great. I ended up choosing another product, but it wasn't because of any defect in the product. MAOR is both advanced and simple at the same time. It has all the basic functionality you need to get started right away. I had my site basics set up in about 10 minutes, and within an hour I had my contracts all set up and ready to merge. If you're after a highly tweakable product, this may not be it, but if you want something that is easy to use, provides a good user experience, or, most importantly, if you're not a technical person - if you just want something easy to use so you can run your club/school, then definitely consider this offering. This product is so easy to use that anyone could use it. That being said, I had a lot of questions when I started using it, but mostly related to trying to get it to do things that it wasn't designed to do. The support from the developer was outstanding. After asking a few questions to understand what I was trying to do, most of the things I was asking about were met with a "yeah, no problem, we can add that". I'd have not hesitation in suggesting you check out this product.

Pros

The interface is sharp, and simple to navigate and find what you're looking for. Able to set up a trial account and poke around without first having to sit through a lengthy pitch. Developer responsiveness and support.

Cons

The interface isn't very customizable (the color scheme and icons). Also the options for layout are pretty static.

Vendor response

Thanks for the review and feedback, Joey, it's very much appreciated!

AT
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Archie T.

Sports, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product to keep you streamlined and focused on the students

Reviewed 3 years ago

customer service has been amazing. the staff is helpful and easy to work with

Pros

I enjoy the layout of the program. it's a sleek design that allows me too quickly perform duties keeping me on the floor with my students and frees up the family's time regarding billing and sales

Cons

it took me a bit of time to truly understand and set up specific aspects of the site.

DH
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Denise H.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Makes Academy Management Super Easy

Reviewed 2 years ago

Great so far!

Pros

New gym owner here and doing it on my own. This app was recommended by another user and it has made my life so much easier. Super simple interface, incredibly supportive customer service, and flawless member experiences so far.

Cons

No complains so far. Maybe set the price point lower for less than 30 members to help brand new gyms reduce costs.

PB
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Paige B.

Education Management, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Amazing for moving from the old school ways

Reviewed a month ago

Great! Effective in exactly what we needed. the different channels in managing members helped up update from our old school system.

Pros

The options to manage each membership and edit the clients details accurately. Keeping pricing continuously updated and getting reminders on if we need to update.

Cons

I very much love this service, however we did need to update our wifi to have the best and easiest running time

Vendor response

Thanks for the review. We're glad Gymdesk has worked out for you and your gym!