Member Solutions Pricing, Features, Reviews & Comparison of Alternatives

Member Solutions

Martial arts & fitness membership management software

4.0/5 (68 reviews)

Member Solutions overview

What is Member Solutions?

Member Solutions is a cloud-based membership management software for small to medium-sized martial arts schools, fitness clubs, gyms, yoga and pilates studios, personal trainers, massage therapists, music schools, and more. Incorporating automated billing, inbuilt marketing and a robust point of sale (POS) system, Member Solutions aims to deliver a comprehensive membership management solution.

Designed to manage the complete membership lifecycle, Member Solutions equips users with the tools to manage marketing activity, follow up potential leads, and track member attendance. By supporting a number of automated services, Member Solutions serves to simplify lead management, membership renewals, and billing & invoicing processes. Users are also provided with a self check-in kiosk, electronic signature capture, and progress tracking functionality.

With Member Solutions’ POS system, users can sell memberships, private lessons, equipment, and merchandise, as well as track inventory and sales. Member Solutions also features class scheduling, instructor scheduling, and program management capabilities. Since Member Solutions permits website integration, users can share class schedules, capture trial sign-ups and manage appointments online using simple widgets. Users can also gain actionable insight into business performance through Member Solutions’ reports.

To improve the student experience, Member Solutions promotes a custom mobile application for iOS and Android which grants students the flexibility to view schedules, book appointments and receive news on the move from smartphone or tablet devices.
www.membersolutions.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Member Solutions screenshot: Access membership info on a computer, tablet, or smartphoneNEW MemberAssist App by Member SolutionsMember Solutions screenshot: Receive announcements through custom mobile appsMember Solutions screenshot: Book appointments using the mobile appsMember Solutions screenshot: Integrate with social media channelsMember Solutions screenshot: View contact informationMember Solutions screenshot: Scan membership cards to check-in

Member Solutions reviews

Value for money
Features
Ease of use
Customer support
  3.8
  3.6
  4.0
  4.3
Gary Berger

Member Solutions will free you up to do what you love to do - teaching martial arts.

Reviewed 2015-06-04
Review Source: Capterra

Member Solutions has serviced my business, The Baltimore Martial Arts Academy, since its inception in 1996. Over the years, I have been approached by other billing companies such as EFT, Martial Soft, Mind Body, Kicksight. and others. All of these other companies claimed they could save me money and offer better service for my business. This could not be further from the truth and was obvious to me even after a few minutes on the phone with them. If you are just starting your business, I can promise you that you will have delinquent customers from time to time. If you are already in business, you would agree with me that a 10% delinquency rate is typical. Dealing with delinquencies is not fun and not something you want to spend your time doing. Let the professionals at Member Solutions handle this for you and pay the extra money ' it's worth every cent. I once received a phone call directly from Joe Galea, an executive officer of Member Solutions and at the time an owner. He called to simply touch base and ask me what I thought about the service that I had been receiving from Member Solutions. We talked for almost 45 minutes and afterwards I felt like I made a friend. Once even Joe's mom called me for the same reason! This warmed my heart and made me feel truly valued not only as a customer but as a person, you can't put a price on that. My wife and I also met Joe in person at a Member Solutions event in Philadelphia. I can tell you that he is a genuine and a sincere person and he really does care about his clients. Annette Benning, one of the client specialists at Member Solutions, is my constant life-saver. She calls me at least once every month just to ask me if there is anything that I need to discuss concerning my account. Whenever I have a question or an issue I call Annette directly and she is always available. In fact, Annette usually preemptively calls me before I even know I have an issue! You can ask my wife, Annette has saved my butt many times. She is awesome! If you're considering handling billing on your own ' don't. If you considering another billing service ' don't. Member Solutions will free you up to do what you want to do and what you love to do, teaching and sharing martial arts with your students.

Response from Member Solutions


Gary, it is great to hear from a satisfied client of 19 years. At Member Solutions, we take pride in developing and maintaining Long Term Relationships with our clients. Thank you for such an in depth review of Member Solutions, and know that we appreciate your business. I look forward to many more years of success. - Joe Galea - Senior Vice President Client Relations

Rating breakdown

Ease of use
Customer support

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Jacki Kopen

Super easy to use, and when it's not, just call someone! Everyone is great help!

Used daily for 2+ years
Reviewed 2017-11-27
Review Source: Capterra

I don't have to chase people who are problematic. If i have questions someone always answers. I never have to wait long to talk to someone. Everything that i implement in the software happens fast.

Pros
I like the ease of access. Everything is super straight forward, logical and makes sense. I really like the layout and how everything is set up for data entry. I also like it allows the option for statement billing. It's really flexible with the options it allows the client to enter. Everything is easy to see and easy to find.

Cons
The only issue I've ever had was just where do I find this and I just call and talk to someone and they help me right away. If I were to improve anything, and this is just minor, but the font size is small on the navigation and me, and a few of our other instructors, all wear glasses and find it difficult to read at times.

Response from Member Solutions


Jacki, thank you for your kind words, feedback and recommendation. We are always happy to help our clients--whenever or wherever they need us. We're grateful for the opportunity to serve you and your business. We look forward to our continued partnership.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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catherine catherine

Non business-centric, shop elsewhere

Used daily for 1-2 years
Reviewed 2019-10-03
Review Source: Capterra

Member Solutions knows they lack programming. When you call to discuss a software bug with them, they give you a work around patch up instead of correcting the problem. The patch ups then cause future issues.

Pros
There is not much to like about this program. I guess I would say the ease of looking up a customer is the only positive I can come up with.

Cons
Too many to list, but here's a few: it does not help you collect money, nor does it steer toward income driven sales. It tries a credit card once and then won't retry unless you do each individual card. If a customer is set up for auto pay on credit card, their payment still defaults to cash when you attempt to pay if card was declined. No system for retrying all failed cards. Take an overpayment and it does not apply to next outstanding invoice, it just overpays a single invoice. Payments/Invoices are difficult to track because they are all labeled the same date regardless of when the customer pays. Reports are lacking. Members can sign up and have active accounts without having a gym membership! I do not recommend this software, it has many "bugs". Very poorly programmed.

Response from Member Solutions


Catherine, thank you for sharing your feedback on our payment-related features. I'm happy to share that we recently released some enhancements to the way the software handles invoices that you may be interested in. In addition, we do offer a simple add-on service to help with payment collection for declined credit cards and delinquent accounts. I'd be happy to tell you more about both of these features to see if they might be a good fit for your business. Please contact us at 877.600.3811 or support@membersolutions.com to schedule a convenient time to chat. The Member Solutions Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Derrek Hofrichter

I'm using all of their services to help grow my business

Used daily for 2+ years
Reviewed 2016-09-16
Review Source: Capterra

I’m Derrek Hofrichter. I’m the owner of East Valley Krav Maga. I opened my school up in 2011. I spent the first year or so handling billing internally. I thought I was saving money. It turns out I was wasting a lot of time and not actually saving money. And so I found Member Solutions, and I’ve been a client of theirs since then. They’ve helped me out in so many different ways. I really appreciate their professionalism and their customer service, and I trust them to have the interaction with my members and to take care of them. Since using them for a while for the billing, I’ve now started to use myVolo front-desk software. That’s been a huge relief to have the front-desk software tied into the billing as well. It saves us so much hassle. And the duplication that we were doing before has now all been eliminated. It’s so much more efficient. And most recently I’ve started using the Event Manager software as well. I like how simple it is, and it’s enabled me to actually run more seminars just because it’s easy to use, and it takes care of a lot of the work that I was trying to piece together with other systems before. Thank you Member Solutions. I’m very happy to be a client and appreciate you helping me grow my business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Creighton

I have been with Member Solutions for 15 years and my experience with them has been amazing.

Used daily for 2+ years
Reviewed 2018-05-03
Review Source: Capterra

Pros
I like the ease / user friendliness about the software. It is very easy to navigate around to check reports etc. Love the customer care reps that come with it as well. Everyone is very nice and super helpful at Member Solutions. Great team and software!! Member Solutions is always trying to improve and evolve with the times.

Cons
I really like the software and have really nothing to criticize. But if I had to pick something then I would say that I would like the ability to freeze and unfreeze accounts, but calling in or writing a web note is not a problem so it is not of huge concern at al.

Response from Member Solutions


Paul, it is great to hear from a satisfied client of 15 years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide you with excellent customer service and user friendly products for many years to come. ¿ The Member Solutions Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Member Solutions pricing

Pricing options
Free trial
Subscription
View Pricing Plans

For pricing information, contact Member Solutions directly.

Member Solutions features

Activity Dashboard
Attendance Tracking
Automated Billing
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Class Scheduling
POS
Recurring Billing
Registration Management
Reminders
Reporting & Statistics
Website Integration

Attendance Management (66 other apps)
Calendar Management (61 other apps)
Client Portal (41 other apps)
Credit Card Processing (45 other apps)
Customer Database (43 other apps)
Electronic Payments (75 other apps)
Event Scheduling (50 other apps)

Videos and tutorials

Additional information for Member Solutions

Key features of Member Solutions

  • Automated billing
  • Billing & invoicing
  • Invoice management
  • Registration management
  • Automated scheduling
  • Lead management
  • Lead capture
  • Attendance tracking
  • Membership management
  • Progress tracking
  • POS
  • Inventory tracking
  • Sales tracking
  • Email marketing
  • SMS marketing
  • Communication management
  • Website integration
  • Widgets
  • Electronic signature capture
  • Booking management
  • Appointment management
  • Contract management
  • Class scheduling
  • Program management
  • Student portal
  • Activity dashboard
  • Administrative reporting
  • Email templates
  • Inventory management
  • Mobile check-in
  • Social media integration
  • Push notifications
  • Payment processing
View All Features

Benefits

Member Solutions offers a custom mobile app for iOS and Android, allowing students to view schedules and book appointments on the move.
Member Solutions facilitates automated billing, ensuring all billing and invoicing activity is managed accurately and efficiently.
Member Solutions includes an integrated POS system, allowing users to sell equipment, merchandise, memberships, and private lessons.
Member Solutions employs built-in marketing tools, permitting users to communicate effectively with students via email and text messages.
Member Solutions supports website integration, enabling users to share schedules, capture trial sign-ups and manage appointments through easy-to-use website widgets.