Member Solutions Pricing, Features, Reviews & Comparison of Alternatives

Member Solutions

Martial arts & fitness membership management software

4.04/5 (67 reviews)

Member Solutions overview

Member Solutions is a cloud-based membership management software for small to medium-sized martial arts schools, fitness clubs, gyms, yoga and pilates studios, personal trainers, massage therapists, music schools, and more. Incorporating automated billing, inbuilt marketing and a robust point of sale (POS) system, Member Solutions aims to deliver a comprehensive membership management solution.

Designed to manage the complete membership lifecycle, Member Solutions equips users with the tools to manage marketing activity, follow up potential leads, and track member attendance. By supporting a number of automated services, Member Solutions serves to simplify lead management, membership renewals, and billing & invoicing processes. Users are also provided with a self check-in kiosk, electronic signature capture, and progress tracking functionality.

With Member Solutions’ POS system, users can sell memberships, private lessons, equipment, and merchandise, as well as track inventory and sales. Member Solutions also features class scheduling, instructor scheduling, and program management capabilities. Since Member Solutions permits website integration, users can share class schedules, capture trial sign-ups and manage appointments online using simple widgets. Users can also gain actionable insight into business performance through Member Solutions’ reports.

To improve the student experience, Member Solutions promotes a custom mobile application for iOS and Android which grants students the flexibility to view schedules, book appointments and receive news on the move from smartphone or tablet devices.
www.membersolutions.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Member Solutions screenshot: Access membership info on a computer, tablet, or smartphoneNEW MemberAssist App by Member SolutionsMember Solutions screenshot: Receive announcements through custom mobile appsMember Solutions screenshot: Book appointments using the mobile appsMember Solutions screenshot: Integrate with social media channelsMember Solutions screenshot: View contact informationMember Solutions screenshot: Scan membership cards to check-in

Member Solutions reviews

Value for money
Features
Ease of use
Customer support
  3.9
  3.7
  4.0
  4.3
Gary Berger

Member Solutions will free you up to do what you love to do - teaching martial arts.

Reviewed 2015-06-04
Review Source: Capterra

Member Solutions has serviced my business, The Baltimore Martial Arts Academy, since its inception in 1996. Over the years, I have been approached by other billing companies such as EFT, Martial Soft, Mind Body, Kicksight. and others. All of these other companies claimed they could save me money and offer better service for my business. This could not be further from the truth and was obvious to me even after a few minutes on the phone with them. If you are just starting your business, I can promise you that you will have delinquent customers from time to time. If you are already in business, you would agree with me that a 10% delinquency rate is typical. Dealing with delinquencies is not fun and not something you want to spend your time doing. Let the professionals at Member Solutions handle this for you and pay the extra money ' it's worth every cent. I once received a phone call directly from Joe Galea, an executive officer of Member Solutions and at the time an owner. He called to simply touch base and ask me what I thought about the service that I had been receiving from Member Solutions. We talked for almost 45 minutes and afterwards I felt like I made a friend. Once even Joe's mom called me for the same reason! This warmed my heart and made me feel truly valued not only as a customer but as a person, you can't put a price on that. My wife and I also met Joe in person at a Member Solutions event in Philadelphia. I can tell you that he is a genuine and a sincere person and he really does care about his clients. Annette Benning, one of the client specialists at Member Solutions, is my constant life-saver. She calls me at least once every month just to ask me if there is anything that I need to discuss concerning my account. Whenever I have a question or an issue I call Annette directly and she is always available. In fact, Annette usually preemptively calls me before I even know I have an issue! You can ask my wife, Annette has saved my butt many times. She is awesome! If you're considering handling billing on your own ' don't. If you considering another billing service ' don't. Member Solutions will free you up to do what you want to do and what you love to do, teaching and sharing martial arts with your students.

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Jacki Kopen

Super easy to use, and when it's not, just call someone! Everyone is great help!

Used daily for 2+ years
Reviewed 2017-11-27
Review Source: Capterra

I don't have to chase people who are problematic. If i have questions someone always answers. I never have to wait long to talk to someone. Everything that i implement in the software happens fast.I like the ease of access. Everything is super straight forward, logical and makes sense. I really like the layout and how everything is set up for data entry. I also like it allows the option for statement billing. It's really flexible with the options it allows the client to enter. Everything is easy to see and easy to find.

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Derrek Hofrichter

I'm using all of their services to help grow my business

Used daily for 2+ years
Reviewed 2016-09-16
Review Source: Capterra

I’m Derrek Hofrichter. I’m the owner of East Valley Krav Maga. I opened my school up in 2011. I spent the first year or so handling billing internally. I thought I was saving money. It turns out I was wasting a lot of time and not actually saving money. And so I found Member Solutions, and I’ve been a client of theirs since then. They’ve helped me out in so many different ways. I really appreciate their professionalism and their customer service, and I trust them to have the interaction with my members and to take care of them. Since using them for a while for the billing, I’ve now started to use myVolo front-desk software. That’s been a huge relief to have the front-desk software tied into the billing as well. It saves us so much hassle. And the duplication that we were doing before has now all been eliminated. It’s so much more efficient. And most recently I’ve started using the Event Manager software as well. I like how simple it is, and it’s enabled me to actually run more seminars just because it’s easy to use, and it takes care of a lot of the work that I was trying to piece together with other systems before. Thank you Member Solutions. I’m very happy to be a client and appreciate you helping me grow my business.

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Paul Creighton

I have been with Member Solutions for 15 years and my experience with them has been amazing.

Used daily for 2+ years
Reviewed 2018-05-03
Review Source: Capterra

I like the ease / user friendliness about the software. It is very easy to navigate around to check reports etc. Love the customer care reps that come with it as well. Everyone is very nice and super helpful at Member Solutions. Great team and software!! Member Solutions is always trying to improve and evolve with the times.

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Jeffrey Grote

I could not run my business without Membership Manager from Member Solutions.

Used daily for 2+ years
Reviewed 2017-05-18
Review Source: Capterra

The software is easy to use. It does scheduling, emails, one-time payments, recurring payments and Member Solutions follows up with my delinquent account. I cannot say enough great things about this software and the companyThe software is easy to use. I am not very technical when it comes to computers and the software makes it easy for me to schedule and take one-time and recurring payments. The best part is that they call my delinquent customers for me! I have not made a delinquency call in 6 years as they do it for me. I am now thinking about getting a merchant account through Member Solutions as well to take one-time payments.

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Member Solutions pricing

Pricing options
Free trial
Subscription
View Pricing Plans

For pricing information, contact Member Solutions directly.

Member Solutions features

Activity Dashboard
Automated Billing
Automated Scheduling
Automatic Notifications
Automatic Reminders
Billing & Invoicing
Class Scheduling
POS
Recurring Billing
Registration Management
Reporting & Statistics
Time & Attendance Tracking
Website Integration

Attendance Management (43 other apps)
Calendar Management (41 other apps)
Client Portal (30 other apps)
Credit Card Processing (35 other apps)
Customer Database (30 other apps)
Electronic Payments (49 other apps)
Event Scheduling (33 other apps)

Additional information for Member Solutions

Key features of Member Solutions

  • Automated billing
  • Billing & invoicing
  • Invoice management
  • Registration management
  • Automated scheduling
  • Lead management
  • Lead capture
  • Attendance tracking
  • Membership management
  • Progress tracking
  • POS
  • Inventory tracking
  • Sales tracking
  • Email marketing
  • SMS marketing
  • Communication management
  • Website integration
  • Widgets
  • Electronic signature capture
  • Booking management
  • Appointment management
  • Contract management
  • Class scheduling
  • Program management
  • Student portal
  • Activity dashboard
  • Administrative reporting
  • Email templates
  • Inventory management
  • Mobile check-in
  • Social media integration
  • Push notifications
  • Payment processing
View All Features

Benefits

Member Solutions offers a custom mobile app for iOS and Android, allowing students to view schedules and book appointments on the move.
Member Solutions facilitates automated billing, ensuring all billing and invoicing activity is managed accurately and efficiently.
Member Solutions includes an integrated POS system, allowing users to sell equipment, merchandise, memberships, and private lessons.
Member Solutions employs built-in marketing tools, permitting users to communicate effectively with students via email and text messages.
Member Solutions supports website integration, enabling users to share schedules, capture trial sign-ups and manage appointments through easy-to-use website widgets.