Member Solutions Features

Member Solutions

Martial arts & fitness membership management software

3.96/5 (69 reviews)

Member Solutions Feature Summary

  • Automated billing
  • Billing & invoicing
  • Invoice management
  • Registration management
  • Automated scheduling
  • Lead management
  • Lead capture
  • Attendance tracking
  • Membership management
  • Progress tracking
  • POS
  • Inventory tracking
  • Sales tracking
  • Email marketing
  • SMS marketing
  • Communication management
  • Website integration
  • Widgets
  • Electronic signature capture
  • Booking management
  • Appointment management
  • Contract management
  • Class scheduling
  • Program management
  • Student portal
  • Activity dashboard
  • Administrative reporting
  • Email templates
  • Inventory management
  • Mobile check-in
  • Social media integration
  • Push notifications
  • Payment processing

Recreation & Wellness Feature Comparison

Most popular features of all Recreation & Wellness apps

Activity Dashboard (46 other apps)
Attendance Management (56 other apps)
Attendance Tracking (49 other apps)
Automated Billing (33 other apps)
Automated Scheduling (42 other apps)
Automatic Notifications (46 other apps)
Billing & Invoicing (49 other apps)
Calendar Management (52 other apps)
Class Scheduling (46 other apps)
Client Portal (36 other apps)
Credit Card Processing (42 other apps)
Customer Database (36 other apps)
Electronic Payments (62 other apps)
Event Scheduling (42 other apps)
POS (38 other apps)
Recurring Billing (34 other apps)
Registration Management (53 other apps)
Reminders (39 other apps)
Reporting & Statistics (51 other apps)
Website Integration (42 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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Member Solutions Feature Reviews

25 reviewers had the following to say about Member Solutions's features:

Chrystal Gratton

Practicality of Volo

2012-10-05

Not only does it track schedules, income and general bookkeeping, it can be used to categorize and contact your clients automatically with reminders or sales interests.

Pros

-Generally intuitive to use -very effective business management tool -allows effective tracking of sessions and billing -customizable to your business

Cons

-can't send attachments with emails -can't select individuals from a class list and email them, need to search them all individually from members menu which is a lot less convenient -isn't directly exportable in .xls format so extra steps required -cannot delete contacts completely, they can only be deactivated which means items are sometimes sold to a duplicate but deactivated account -cannot completely delete a credit card number so data gets cluttered and confusing -does not display email address on printed invoice

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Korie Seville

Good product, but somewhat lacking

2018-03-13

Pros

Automatic billing is easy to set up Management of delinquent accounts is simple Customer service is top notch

Cons

Searching for members/users seems a bit clumsy Web interface in general seems a bit clunky Custom reports/reports with additional information would be nice

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Member Solutions


Hi, Korie. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've provided you with top notch Customer Service, and an easy to use system for billing and delinquency management. We'd like to learn more about your thoughts on reporting. Please call 877.600.3811 to speak with our support team. Thank you for your business and partnership. -- The Member Solutions Team

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judy wright

martial arts client

2018-10-28

Action karate has been with member solutions for many years. I owned action karate Souderton and we worked together for 16 years. Now I am action karate main line so it is 20 years together. Miss Judy

Pros

easy to use software. many choices for billing.

Cons

outdated data entry, particularly credit card info.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Member Solutions


Miss Judy, it is great to hear from a satisfied client of over 16 years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide easy to use software and robust billing options for many years to come. ¿ The Member Solutions Team

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Chris Crouch

Incredible Customer Support

2017-11-28

Pros

I don't have to chase down students for payment or declined credit cards.

Cons

The user interface is a bit antiquated and doesn't work well on mobile devices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Member Solutions


Chris, thank you for sharing your feedback. We¿re grateful for the opportunity to provide you, and your business, with the Customer Support you deserve. We appreciate your thoughts on how we can enhance our billing website and will be sure to reach out if we have additional questions. Thank you for your partnership. -- The Member Solutions Team

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Brett Lechtenberg

member management software

2013-05-14

I would highly recommend this software to anyone who wants to automate their billing and customer service.

Pros

Easy to use and follow along with.

Cons

Not really a con but you should have a fast internet connection so you can easily use this web based software.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Cathie Glennon

Volo review

2012-10-03

I like the fact that I can book when out on the road doing appointments for clients.In general it was a very easy program to learn and understand.

Pros

- easy to program - easy to add new clients with new functions - great for invoicing and billing - great for keeping track of client packages to avoid revenue losses

Cons

- need to develop an easier way to book time off .

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
OBrien Brickey

once I was used to the program it was great

2018-03-28

Pros

the task reminders help me schedule my days and follow up with clients as well as potential clients

Cons

some things should auto link into accounts and onto the contracts to make it easier to see progress from prospect to member

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Member Solutions


Hi, O'Brien, Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've helped you and your staff keep track of your daily tasks. Also, we appreciate your thoughts on enhancing the tracking of a member's life cycle. I have passed this along for future development consideration. We will contact you if more information is required. Thank you for your business and partnership. -- The Member Solutions Team

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Lauren Sacks

Software can be challenging and lacking functionality, but customer support is always helpful.

2018-05-24

Pros

Different businesses will find different levels of success with using it's various reports and features based on how they initially set up the software and what kind of check-in system they use.

Cons

Small functionality bugs, like not being able to set a class or event to repeating forever, create annoyances and problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Member Solutions


Lauren, thank you for sharing your feedback. We're so glad to hear that we've helped you with tracking tasks and communications to both leads and members. We are currently working to enhance billing synchronization. In the meantime, please contact to our support team with any issues or concerns. We'd like to learn more about how we can improve your experience. You can reach us at 877.600.3811 or support@membersolutions.com. - The Member Solutions Team

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Thomas Malvich

Quarterly Review - Feb 2013

2013-02-05

I'm happy with the system, but still learning my way in the process.

Pros

The software system is certainly fully functional for maintaining staff schedules and processing account payments.

Cons

The software seems designed more for the large, big box fitness clubs, which could make it difficult for small boutique type clubs where staff requirements are more personalized and facilities are more constrained.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jeffrey Grote

I could not run my business without Membership Manager from Member Solutions.

2017-05-18

It does scheduling, emails, one-time payments, recurring payments and Member Solutions follows up with my delinquent account.

Pros

I am not very technical when it comes to computers and the software makes it easy for me to schedule and take one-time and recurring payments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Member Solutions


Jeff, thank you for your kind words and recommendation. We're so glad to hear that our software has had a positive impact on your business. We recommend our preferred partner for merchant processing, Constellation Payments, to handle your one-time payments. Please contact us at 888.277.4409 with questions.

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Alex Burns

Member Solutions is an excellent platform that's easy for our staff to learn and our members to use!

2017-07-19

Simple reliable month billing. Good support, and a pleasant experience for our members.

Pros

I appreciate how easy it is to see the information I need access to the most.

Cons

I have not been able to get much functionality out of the majority of the more complex financial reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Member Solutions


Alex, thank you for sharing your feedback. We're grateful for the opportunity to provide reliable, easy-to-use solutions for you and your business. If you have a question regarding financial reports, please contact our client services team at 888.277.4407. Thank you for your partnership. -- The Member Solutions Team

Read more
Jeff Grote

Great company...great improvements

2016-08-25

I have been a client for a long time and though the software has had its challenges, it has come a long way.

Pros

It is easy for me to do recurring payments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Member Solutions

This software was built for martial arts, gyms, Pilates, and membership based businesses. I made it work for my pool business to schedule out my weekly service clients and repairs. It has helped me kee everything in order and charge clients as needed.

Source: Capterra
Helpful?   Yes   No
Read more
Larry Caldera

Easy to use and backed by excellent customer service!

2016-06-07

Since first coming on board with MSI back in early 2013, our billing processes have changed dramatically for the better!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Member Solutions


Larry, Thank you for taking the time to share your thoughts about our service. We view each client¿s needs as unique and train our staff to think accordingly. We truly appreciate your comments and your business. Margo Stauffer - Director of Customer Service

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Jeff Grote

Best business decision I have ever made

2013-05-14

I would HIGHLY recommend using Member Solutions for any business that accepts automated payments.

Pros

I have never had to follow up with delinquent payments, past due customers, and I get paid on time every time, each month.

Cons

I have not found any cons with this.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
catherine catherine

Non business-centric, shop elsewhere

2019-10-03

Member Solutions knows they lack programming. When you call to discuss a software bug with them, they give you a work around patch up instead of correcting the problem. The patch ups then cause future issues.

Pros

I guess I would say the ease of looking up a customer is the only positive I can come up with.

Cons

It tries a credit card once and then won't retry unless you do each individual card.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Della Vorshuk

works well

2018-05-29

Pros

easy tracking of client appointments, easy to tell when a client owes money.

Cons

unable to upload documents to email out, unable to search via questions, hard to customise to our specific needs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Member Solutions


Della, thank you for sharing your feedback. We¿re grateful for the opportunity to provide easy tracking for appointments and finances to you and your business. If you have a question regarding customizations, please contact our support team at 877.600.3811. Thank you for your partnership. -- The Member Solutions Team

Read more
Steve Giroux

myVolo has been a great addition to my studio

2013-08-01

It easily helps me track student attendance, payroll, and billing.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Charlene Carroll

Fitness Business Software that is easy to use, and saves you time and money!

2012-11-13

I am the owner of Dexterity Fitness, and my company's motto is to 'train smarter, then harder.' Thanks to Volo, I now 'work smarter so I can train harder!' As trainers we enjoy working with people, not paper. And Volo gives us more time to do just that. Sometimes in business you have to spend money to make money, and this was definitely money well spent.

Pros

Solid Business Practices: Volo shows my current clients a record of how many sessions they have completed, their invoices, and their upcoming schedule.

Cons

Easy to use, great price, amazing customer support who answer your questions via chat or phone and view your screen with you to demonstrate.There is nothing I would change about Volo - it's incredible!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dean Neuls

Used to use this program.

2016-12-09

Wish our company was still using this as opposed to other software. The interface was simple and easy to use.

Pros

Back end invoicing was easy to track and payments got to my account fast.

Cons

Slow to adapt to new innovations. Not a lot of features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10

Recommendations to others considering Member Solutions

They are starting to get with the times - I am strongly considering switching back to them after using the disaster of another software for the past 6 months.

Source: Capterra
Helpful?   Yes   No
Read more
Dmitry Gerasimov

CS Nightmare

2016-04-19

When our business signed up to use their service, we were promised a comprehensive point-of-sale and lead management software solution (MyVolo) and full billing and account servicing (Member Solutions).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Robert Dallas

Members Solutions

2013-05-15

I would absolutely recommend Member Solutions for any of your full service billing needs.

Pros

Member Solutions has been a great full service billing solution for my company.

Cons

I have never had any problems with Member Solutions.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sheridan Lopez

WORST SYSTEM EVER!!

2016-04-07

This has got to be the WORST billing system our company has ever used.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Laurie Barnetson

Have been using for billing for a few years

2018-05-24

Ability for clients to register themselves and ability to process sales without POS machine

Pros

It is fairly easy to adjust price discounts and to process refunds.

Cons

There seem to be some picky details - like contract dates that seem difficult to fix by myself and require assistance from help suppor person

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Member Solutions


Laurie, thank you for sharing your feedback. We're so glad to hear that we've provided you with a visually pleasing and intuitive software. We are working to enhance the ability to process real-time adjustments to contracts. In the meantime, please contact to our support team with any issues or concerns. We¿d like to learn more about how we can improve your experience. You can reach us at 877.600.3811 or support@membersolutions.com. ¿ The Member Solutions Team

Read more
Brett Lechtenberg

A very good company

2015-08-11

I can easily recommend Member Solutions to anyone who is looking to have a high quality billing service to work with their clients.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Member Solutions


Hello Brett, Thank you so much for your business over the last 15 years and the recommendation for other schools to use our services. I am looking forward to 15 more years! - Joe Galea - Senior Vice President Client Relations.

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Steve Holliday

6 years and still going strong

2016-10-28

Cage Fitness has been using Member Solutions full service billing for years now and we have been extremely happy.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Member Solutions


Steve, thank you for your kind words and recommendation. We¿re grateful for the opportunity to serve you and your business. We look forward to many more years of partnership!

Read more