My PT Hub vs TeamUp Comparison

I find this software easy to navigate around. I have rarely needed to call the support team for help around the system and when I have they have been brilliant.

I prefer using the system for my classes than I do my PT 1 to 1 sessions. But this could be how I log payments.

Prior to starting with TeamUp I spent a lot of time managing bookings and now clients can manage their own

Since starting with TeamUp my payments through GoCardless take longer to come through which affects my cash flow

Trying to do all administrative work while teaching and Finding time for continual development proved to be too much for me. This product has taken much of the hassle away.

Plug in could look prettier on my website.

I like how user friendly and simple it is yet behind the scenes is very detailed and can be adapted to suit my businesses requirements.

I find it difficult to add my clients photos to their profiles (I think my phone takes too high a res to be used). Asking clients to add their own is not always executed and the pictures aren’t always clear. This is one thing I miss from my previous software.

Simple to use and easy to navigate. That’s why I returned

I can’t think of any con of the top of my head

Simplicity and easy for my clients to use, especially the older one who may have had reservations about using a booking system

If was an app to changeprogramme/ schedule session to my timetable simply

I've been able to grou my business seamlessly and effectively with TeamUp by my side!

There isnt anything I can think of that I like least

For sure the booking mode, the API simplicity, gocardless integration (but think price could be negotiated like some other software), calendar simplicity

billing, accounting to simple, we canned information on a bill or with complete method and not so visible after all on the bill, accounting could be easier if w could download all information (table, graph, rsesume in 1 pdf and/or 1 excel/calc/numer file. the store which is to simple and the method is so long to add an order, could improve it like and restaurant app with only 1 big screen ... At this...

Read more

The hepdesk team is always very helpful and consistent

An email address from which I would be able to communicate directly with my customers

Client/membership management. Keeping up to date with adherence to attendance.

Delay in payment. Too long between taking money from clients to arriving in my account

Easy to use, gives my business a professional feel, saves time, great customer service.

My only issue would be using TeamUp on my phone isn’t always great. There’s no option to go back 1 screen, I always have to go back to the start when in a menu. Not a big deal though.

So easy to use, which means I had a lot more time on my hands

Logging in issues on the APP with my students, not sure if this was a default

Teamup has saved the team so much time. It is easy to use, members love it. Win, win.

Wrapping my head around initial set up however the customer service offered sorted this in no time.

I use it everyday to manage my business and it works like a charm! I love the on demand feature and the fact that clients mange their memberships and class passes on their own.

I wish their was an auto time zone change for where my clients live for class times.

I was able to tailor this to fulfill the needs of my school and create classes & memberships relating to my business specifics.

I think the “customer” view interface needs improvement. Rather than having to return to the beginning each time, one should be able to move to the next relevant customer, alphabetically or otherwise.

I am a freelancer who uses TeamUp to manage my client content. TeamUp has helped me share content with clients and my managers.

It can look a little cluttered if settings or features or not setup. First-time users might have a slight learning curve when setting up.

Integrations available - I use this software to not only hold all my membership information centrally along with let students purchase & pay for classes but it also integrates with my accountancy software, my mailing list software so everything is easy to manage

It is expensive compared to a lot of other alternatives out there

This software has streamlined by job and saves me hours daily to allow me to get back to doing what I love in the business, rather than managing booking and memberships

I’d love to see more intergration available into my CRM, currently using ontraport and have to manually do some tasks, a few of the setting menus were a bit confusing when we first set up however these have been adjusted my TeamUp and made better

Easy to set up Easy to use, for myself and customers Customer service and request call has always been excellent.

It doesn’t have an app. This would be great with notifications straight to my phone rather than emails.

I chose TeamUp because I remembered how easy it was to use as a consumer, and wanted the same experience for my members when I started my business. The best part is how flexible it is - there are so many things I am able to customise to fit my business model, even down to the colour of the classes to fit my brand.

It's not completely dummy-proof! I have had a few people struggle to figure out how to sign up, especially when doing from a phone rather than a desktop.

The ability to have a waitlist. As my classes are small a waitlist is an essential feature. The cancellation policies are clear, maximising my attendances.

Some features feel clunky although a much smoother experience with recent developments

TeamUp allows clients to create their own accounts, file their own enrolment forms and manage their own classes - taking a lot of the administrative burden away from the business owner. No more chasing payments or making mistakes! I believe that the facility for clients to set up a direct debit and create a recurring reservation for their preferred class helps with client retention and results!

There is relatively limited personalisation of the class schedule, meaning that the calendar doesn't look seamless on my website.

Easy to set up and use as admin. Love all the automation as saves a lot of time and effort.User friendly for members too

Would like to be able to customise and brand the payment page to look more like my landing page

Easy to manage my memberships, and keep tabs on clients. Saves me hours of administration. Helped me manage my business for growth. The customer service is excellent.

I have had problems since the app update with clients clicking a class to book. A pass is purchased but no class booked. I have reported this but it has not been solved. Unable to add customer account link into slipping emails.

The dashboard gives me a snapshot of my business

Nothing negative that i can think of for when i use