My PT Hub Reviews - Page 3

I switched to this app from Trainerize because it had some features I liked. I also paid for the app and then found out the itunes store doesn't let you keep the custom icon which I wasn't too happy about. The app itself is smooth and I get positive feedback form clients on the look and ease of use. I like that I can quickly push workouts and nutrition information to their phones immediately.

When it says "Deactivate" client it really means delete and erase. Some of the wording for it isn't logical. When a client has to miss a month it would be nice to have the actual ability just to deactivate temporarily. I had to rebuild a clients complete profile and nutrition/workouts when they came back. I'm not sure I will be renewing it as Trainerize was more user friendly on the back end and has made upgrades.

Thank you for taking the time to write an in depth review on My PT Hub! We have now had to remove the 'Inactive clients' due to the new data protection law. If a client has been deleted, the client will need to email support@mypthub.net asking to be reactivated as a client and for which trainer they wish to be reactive too! If you ever need any help at all, just remember you can pop us an email at support@mypthub.net, or you can check our Youtube channel for all the videos we have created and also our FAQ's on our support portal. https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA/playlists https://support.mypthub.net/knowledge-base/

You can tell its designed by people who understand what online coaches need, I've used this software on and off since I seen it in 2017/2018 and although I have tried other software's, none have been quite as effective and efficient as MyPTHub. My most successful years coaching have been while using this amazing software.

Some of the workflow for saving or editing programs could be improved, I personally prefer the old style layout if that could be an easier toggle option too that would be nice. But zero complaints from me regardless

That is great to hear that My PT Hub is the only software worth having for your business, it's great it has been so successful for you especially in this tough year!

Not a lot. Honestly I do not have anything positive to say.

-workout builder is not easy to use on app or desktop -bugs and glitchy - I've finished a workout with a client and faced 'error' many times trying to log it in, so wasted my time there -support is pretty useless -you see around 10 of the same exercise in their library, so when they say it has 'thousands of exercises' they actually mean hundreds of duplicates. -building a programme is tedious and glitchy - how have you not yet enabled us to cmd-click to open a new tab? That would really help us to build workouts/programmes but it doesn't happen -chat is hard to navigate to -Good luck searching for an exercise in that library, they have incorrect names a lot of the time

I am very sorry to hear this, Adam. I know you have spoken to our team about these and hopefully explained a all of these to you, but it was great to get your feedback and I am sorry that My PT Hub was not the right fit for your business.

- You get a ton for a low price. - The macro calculator helps when you're updating a large number of client plans. - The new class/event booking feature is very helpful. - They are very open to feedback and suggestions - Always updating

- App is not as user friendly as it could be - Client Help videos are only available through a web browser and not through the app - Some features, for example: updating height, are only available through the web browser - App doesn't have all the features that the web browser does.

Thank you for your in depth review, it is such appreciated! At the moment, there currently are a few features which are on the web browser and not on the app, but this is something that we would will be looking to changed in the near future to ensure that everything can be done from the app :) If you ever need any help at all, just remember you can pop us an email at support@mypthub.net, or you can check our Youtube channel for all the videos we have created and also our FAQ's on our support portal :) https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA/playlists https://support.mypthub.net/knowledge-base/

I am not sure if I like anything about this software after a disaster experience, not costumer friendly

Non of my client enjoyed to use this app, Google sheets are much better and easy to use, I didn't find any cancellation and they take my money and don't want giving me my refund and it's only one week gone, my clients find its difficult to use this app not compatible all the time need to push something to use, sheets just open and go, I not use this app much because no one like it and waiting long...

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Hey Natalia, I am very sorry to hear that you have not enjoyed the app and it is not easy to use after not using much of it all. From what I can see you have not contacted our support team throughout your time with mypthub, we would have been more than happy to help you and your clients so that you can utilize the software as much as possible for your business. We have recently released mypthub v3 which was build from the group up which has 100's of new features and is 10.5x faster! When purchasing the subscription we outline everything to the trainer and the reason we give a 30 day free trial, to ensure that it is right for both the trainer and their business. I can see that you have now booked a call to speak to one of our support team we can discuss this with you then.

All the options! The various programs and plans available. All the integrations! I didn't have to choose what I could do with or without! This had it all and more and at a cost I can afford!!!

Some of the plans I am having to delete and start from the very begging. Sometimes a bit time consuming but that may be an error on my part? Overall, no complaints!

Thank you for your review, Tricia! If you ever need any help at all, just remember you can pop us an email at support@mypthub.net, or you can head to our support portal where you can book an appointment to speak to the team and even join our live webinars. https://mypthub.zendesk.com/hc/en-us

Wide range of features, super easy to use, great customer service, intuitive for clients to use, includes chat, nutrition, workout design, a library of exercise videos, a programme creator, class booking, payments, analytics, and pre-made programmes you can download. It also comes with loads of discounts and deals for related companies.

For some of my clients, they have struggled to find the descriptions, details and notes that go along with their programme. Also, I would love to be able to switch to client view, to see MyPTHub as my clients see it.

Thank you so much for your review, Andrea and it's great to see you have done your research on other companies and found mypthub the best! You can add yourself as a client with the same email address as your trainer account, so you can simply switch between trainer and client account in the settings. If you or your clients are ever having any issues or need any help pop an email to support@mypthub.net and we will be more than happy to help.

Huge exercise library. Easy to add custum foods or exrcises Easy to use Nice visuals

can be slow at times. When you update a diet plan it goes back to the nutrition page and i have to re enter my client diet name to found that plan again.

Great to see you have been a long term user of My PT Hub, Stefano! If you're ever having any issues or need any help pop an email to support@mypthub.net and we will be more than happy to help.

I recently started Nutrition Coaching, and in less than 2 months woke up with over 20 clients. Business is growing fast and I couldn't keep organized. I found My PT Hub and it is a GAME CHANGER. My clients are impressed, my WIFE is impressed, I'm IMPRESSED. I'm still learning and adding my custom meal plans, but with a few clicks I can assign plans to clients. Best thing is, it keeps me organized and saved me HOURS. WELL DONE My PT Hub.

Learning curve. Some initial problems with sending clients email activation. Looking forward to the custom app (branding). I don't like the client being able to "google" the software and think it's cookie cutter plans I'm sending. Also, not sure I understand the measurement setup..perhaps a UK thing? I'll discuss with support team

'Wow' is a great start to a review! If you ever need any help at all, just remember you can pop us an email at support@mypthub.net, or you can head to our support portal where you can book an appointment to speak to the team and even join our live webinars. https://mypthub.zendesk.com/hc/en-us

For the price, you can't go wrong. There are plenty of features for clients and it's pretty easy to use. I've been using PT Hub for a few years now and it's come a long way. It's pretty simple to use, upload your exercises (or use the exercise database), create the workout and assign it to your clients - Pretty easy. I recommend My PT Hub to anyone, especially if you're just starting out in the online personal training business.

None really...although it'd be nice to have a chat feature so I can talk with a rep sooner rather than later. My decisions are time sensitive using a chat instead of email would be nice. Don't get me wrong- the email support is great and the reps usually get back to me pretty quick. Other than that, the software is great!

We do have a live chat option on our website as well as email, which you can get an instant response 9-6 GMT Monday to Friday.

What can I say , I have been with MYPTHUB since the beginning it seems and I love the way they stay ahead of the times and technology, plus they care about the customers and take care of you any way they can... I love everything about the services they offer as it is way ahead of any other personal trainer software. You def will love this product for all the needs of your fitness business and all our clients love it almost as much as we do, the features and ease is top notch!!

Honestly with how fast they adjust and build up the program to fit the needs of the user, I cant say that I have any cons at this time.

Being able to upload files, forms and photos. Invoices and messages. The exercises have great form

Measurements do not add up and count losses or gains Body fat calculator only has the front of the body to measure with calipers, not the back. Measurements don't calculate your body fat. You cannot choose your own macros or calories Within the client to update progress measurements you must leave the update progress measurements and go somewhere else to do it which makes no sense and takes a...

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This software is simple to use, not bare bones, but not too complicated. The UX/UI is intuitive and does not feel as if there are too many bells and whistles. I like how streamlined this makes the experience for the administrator and coach and also for the client.

Client tracking for exercise and nutrition was not as competitive as it is for other programs like for Trainerize. At the time I used the program, there was no easy way to track client calories and macronutrients. Otherwise nothing else that I particularly disliked.

That's great to hear! We would love to get some more feedback from you about the tracking, please email support@mypthub.net and we would love to talk to you about this.

This software is so easy to use and very straight forward. I love how easy it is to navigate. There are also lots of informational videos on how to use each feature that MyPTHub offers.

The ease of use to upload my own videos.

Thank you so much for your review, Ashton. It is great to hear it is easy to use/navigate. If there is anything we can ever do to help you with both you and your business, please do get back in touch with our amazing support team and they will be more than happy to help.

I like the features and I like the fact that the mypthub team clearly work hard to update and include new features. The software is generally easy to use and I would say is a must for busy Personal Trainers. It has a lot of uses and it has made my life easier.

This may be an unfair review based on my ignorance but when using the phone app as a coach not a client I have come across glitches and been unable to do certain things. I have had to use the desktop version to complete these tasks. Again this may be due to user error on my part for not being familiar enough with the software but another issue I have had is multi editing the name of workout plans. By this I mean if I download a workout plan that has 12 weeks in it and want to edit the name I have to edit all 12 weeks individually. I would like to just edit the whole plan with 1 renaming. Also it would be good to have chat available for supporting a quicker resolution time to issues.

Hey Michael, Firstly, thank you for taking the time to write an in depth review on My PT Hub it is much appreciated! My PT Hub is going to be going through a very large change in the coming months so make sure that you keep your eyes peeled on this.. If you ever want to speak to one of our team over the phone, you certainly can book an appointment at a time and day best suited to you :) https://support.mypthub.net/book-an-appointment/ I think out team will be able to help you with a certain features on the app which may really help!

Lots of features and makes things easy when works

Lots of bugs in the first couple of weeks constant excuses and then told is now fixed issues with app had to keep resrarting. Customer service pretty poor full of excuses and still charge you although the product doesn't work. Really hard for clients to use it's not user friendly 1 out of 6 clients could use the app that's a bad percentage but PT hub didn't care they just want your money bad service and bad customer service

With My PT Hub, we give all trainers a 30 day free trial which we do not ask for any card details, this is to ensure that the software is right for both the trainer and their business. Our support team have responded to all your emails that you have sent it going through each issue that you had had, our support also asked to book in a phone call so we can discuss all of these issues over the phone with you which you did and we went over this with you over phone. If My PT Hub ever has any issues/bugs we ensure that we get these resolved as quickly and efficiently as possible, I am sorry that you did not enjoy your experience with My PT Hub and if you want to discuss this with us, then please feel free to pop us an email or book in a phone call.

The platform is easy to use, and has a lot of good bells and whistles built in to allow working with your clients. The Price USED to Be Amazing for what you got.

Ultimately I will be leaving MY PT Hub in the next few months due to drastic price increasing. I was grandfathered in as I was an earlier adopter, but they have decided to deprecate that plan altogether, leaving me no choice but to upgrade (to stuff I don't need) or leave. I'll leave. As an owner I absolutely understand price increases, however I disagree with the way they implemented it in this case. That aside to be fair all in all it's a good platform. If I were staying with them I would say CONS are that the exercise template library hasn't really grown much over the years (though I program my own..so no biggie) and the nutritional library templated are absolutely lacking. If Nutrition templates are something you are after I definitely would not go with them in that case.

I am very sorry to hear this, Shane. I am sorry we have had to deprecate the My PT Hub classic app. We would love to be able to help you with the new software, please do get in touch with our support team and we can go through any pain points you're having and any changes you would like to see, we really appreciate your feedback.

Its very easy ti navigate and use all the menu options and integration of google calendar is great. I also like the pre-loaded workouts, nutrition and habits features.

Its sometimes difficult to see the client profile details.

Thank you for the review, Ryan! In your account under the question mark icon at the top, there are videos to show you how to use each area of the platform, which may really help.

On first glance the software seems to offer a lot of functionality but when you start using it it there are big design flaws. The company doesn't stand by the quality of it's product.

Buyer beware. This company takes your money & runs. I was on a 30 day free trial. While in the Free Trial, I received a 50% off coupon to use. I was under the impression that if I used the coupon, I would still be entitled to my 30 day free trial. Within my trial period, I discovered a huge flaw in the program. The company advertises streamlining your business with the use of groups & programs. The only problem is that the software is flawed & won't populate programs into existing groups. After discovering this problem, I asked the company to refund my money & they refused. I was within my 30 day trial period, I discovered a big design flaw & the company flat out refuses to do anything to remedy this. I've never dealt with a company that has worse customer service than this one.

I am very sorry to hear this, Kelly. My PT Hub provides a 30 day free trial in which we take no card details as we want businesses to ensure they're 100% confident in using My PT Hub for their business prior to upgrading, we do provide our agreement prior to upgrading which all businesses must ensure this is agreed, otherwise they will not be able to upgrade. We have live webinars, over 50 tutorial videos, live chat and you can book in a phone call at any time to speak to one of our team and run through any questions at all you have before you upgrade. Please do contact support@mypthub.net to discuss this, Kelly as we will do everything we can to help.

The ability to make menus and meal plans based on macros. The higher paid coaching app doesn’t have this which is odd and very disappointing. But I love this feature.

It took me a bit to figure it out, but I have been old school and always written everything down and written all workouts out just because I preferred that.

Thank you very much for your honest review, Kim! Please do book in a phone call to speak to one of our team and happy to run through anything you like, whether that is help with the software or any advice we have.

All in one nutrition, fitness, and back office with broad database.

cleaner integration of MFP and meal plan - create singular tracking

All in one is what we love to see! It's exactly what we try to give to all trainers and their clients. If you head over to our support portal, you will be able to check our FAQ's, contact our support team and even raise any feature requests! https://support.mypthub.net

It's pretty easy to use, with a large video selection. Clients generally found it easy to track their workouts. I like that you can customise to have your logo. Good to have alternative/switched exercise options if needed.

It would be good to have more of an option for clients to add notes to each exercise, if needed and to upload videos directly to the exercise.

You can always add your own exercise as well! We will be adding more in the new year also :) Thanks for your feedback with the notes to an exercise, certainly something we can certainly look into.

Customer service came in front. I always receive the comments and assistance I need to help me with any problems or inquiries. There are a tonne of pre-made exercises and nutrition plans to give to clients, but the best part is that you may adjust them. As a result, making plans for clients is much sped up. Additionally, the events calendar is fantastic and offers lots of options for creating various classes and various packages for customers to buy. I would advise any trainer (in studios, gyms, or online) to use this programme.

I have to cancel some of my ideas and start over completely. occasionally takes a little longer, but that might be my fault? Overall, no issues!