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Fusion
5
335
4
295
3
61
2
9
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Simplified EHR for PT, OT & SLP clinicians
Table of Contents
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Fusion - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Fusion overview
Based on 708 verified user reviews
What is Fusion?
Fusion is an electronic medical records solution with key features that include calendar management, SOAP notes, charting, appointment management, HIPAA compliance, patient records management, and more.
Who uses Fusion?
By industry, Fusion reviewers are most commonly professionals in medical practice (35%). The most frequent use case for Fusion cited by reviewers is speech therapy (44% of reviewers).
What do users say about Fusion pricing?
Some users report that Fusion offers good value for money if they fully utilize its features, and they appreciate the reasonable monthly cost. However, some reviewers find Fusion expensive, mention frequent add-on fees, and dislike recent price increases.
Starting price
per month
Pros & Cons
Patient Management
Time-saving pull forward option
Streamlined clinic operations
Appointment Calendar
Billing and Payment
Integrations
Fusion’s user interface
Fusion review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.2
Ease of use
4.5
Customer support
4.3
Reviews sentiment
What do users say about Fusion?
Reviewers feel Fusion is user-friendly for scheduling, note writing, and managing patient information, with many finding the interface intuitive and navigation straightforward after some initial learning. They appreciate integrated billing, documentation, and scheduling features, as well as responsive customer support and helpful tutorials, though some mention slower response times and recent declines in support quality.
They report challenges with limited customization, occasional glitches, and mobile usability issues. Some find billing and invoicing functions cumbersome, and note that system bugs or freezes can disrupt workflow. They wish for better integrations, more robust reporting, and improvements for managing multiple therapists or large practices.
Select to learn more
Who uses Fusion?
Based on 708 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Fusion's key features
Most critical features, based on insights from Fusion users:
All Fusion features
Features rating:
Fusion alternatives
Fusion
Starting from
49
/user
Per month
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Starting from
25
/user
Per month
Jane
Starting from
54
Per month
Zanda
Starting from
19
Per month
Fusion pricing
Pricing plans
Pricing details:
User opinions about Fusion price and value
Value for money rating:
To see what individual users think of Fusion's price and value, check out the review snippets below.
Samuel A.
Patient Care Coordinator
Ella H.
Speech Therapist
Fusion integrations (1)
Integrations rated by users
We looked at 708 user reviews to identify which products are mentioned as Fusion integrations and how users feel about them.
Integration rating: 5.0 (1)
Fusion customer support
What do users say about Fusion customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Fusion customer support.
Widespread user sentiment highlights Fusion's customer support as responsive, knowledgeable, and quick to resolve issues.
A number of users value the ease of contacting support, with staff often available by phone and providing personalized assistance.
Multiple users appreciate that support follows up on inquiries and is open to feedback or feature suggestions.
A minority of users report difficulty reaching support, slow response times, and a lack of real-time or chat-based help options.
Support options
Training options
To see what individual users say about Fusion's customer support, check out the review snippets below.
“Most calls I make to customer service now are answered promptly, which is helpful as I continue to learn to navigate use of Fusion for my small private practice.”
Myrna M.
Speech Language Pathologist
“To that end, I also find that Fusions customer support has decreased over the 9-ish years our practice has used the system.”
Tracey S.
Practice Manager
Fusion FAQs
Fusion has the following typical customers:
Small Business, Freelancers
These products have better value for money
Q. What is Fusion used for?
From Pediatrics to Geriatrics,Fusion does it all for PTs, OTs & SLPs Practices! Features include billing, scheduling, waitlists, insights, teletherapy, documentation, and more to streamline your clinic! Thousands of therapists across the country trust Fusion's EMR to make them (and their practices) more efficient. Sign up for a free demo of Fusion today to find out how you can spend less time doing paperwork and more time treating patients.
Q. What level of support does Fusion offer?
Fusion offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base
