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Playbook Logo

Playbook

Sports management solution for teams and youth programs

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(9)

Playbook Reviews

Overall rating

4.8

/5

31

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.63/10

Reviews by rating

Pros and cons

Super easy to use, lots of features that help us manage our basketball league. Our players love all of the stats features that Playbook offers.
Best software out there I researched a lot and talk to a lot of other organizations and this one is simply the best.
Great, easy to use fantastic setting up my team and communicating with team.
I had a terrible experience with this company and am in the process of evaluating legal action.
There is nothing about the software I don’t like.
I really have had no significant issues with the software.
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31 reviews

Recommended

SS
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Sam S.

Sports, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great For Youth Sports

Reviewed 4 years ago

Overall very happy

Pros

Playbook software helps us run and market our youth subscriptions, classes, aau teams, camps, and special events. Its a very simple system to learn to use and it has a lot of great features.

Cons

All of the free marketing tools that are included are a great value

AS
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Andie S.

Health, Wellness and Fitness, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for Managing Schedule and Booking Classes

Reviewed 4 years ago

The software was not too bad to set up. They have a very good support team and they're very responsive to any minor issues I've had. Pretty happy w them.

Pros

Easy to post classes , events, and memberships.

Cons

I really have had no significant issues with the software.

EW
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Elliot W.

Recreational Facilities and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Do not use

Reviewed a year ago

I had a terrible experience with this company and am in the process of evaluating legal action.After we decided to use this product and paid for it, as we got deeper into the details it was determined that this would not be a good fit. They sold us on capabilities that turned out not to be available.We paid upfront as they really sold us on their product, and when we realized that it could not meet our needs we decided not to move forward.It is certainly our fault that we were sold on it and paid upfront, but clearly the management - from the [SENSITIVE CONTENT] all the way to the [SENSITIVE CONTENT] and [SENSITIVE CONTENT] in sales, sold us a lie.They give a very good appearance of being a customer oriented company but clearly they are not. Do not be fooled, stay away from this company.

Pros

We selected this company prior to deciding it was not a good fit.

Cons

We selected this company prior to deciding it was not a good fit.Please see the overall experience section.

GE
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Garry E.

Sports, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Call playbook Review

Reviewed 4 years ago

Great

Pros

Loved the status and registration plus the colir

Cons

How fast it move and plus the style of site

CK
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Chris K.

Sports, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lots of Great Youth Sports Features and Simple to Use

Reviewed 4 years ago

They're a great company. They always answer the phone and they're very nice people.

Pros

It has a lot of great features that help us generate more leads while growing our email database faster. it's very easy to use.

Cons

It has a lot of capabilities that are beyond what we need.

MM
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Miguel M.

Sports, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software

Reviewed 4 years ago

My experience has been a good one the stats feature is incredible!

Pros

Best software out there I researched a lot and talk to a lot of other organizations and this one is simply the best

Cons

I was only worried about switching to a different software but their customer service made everything easy.

RS
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Rohan S.

Sports, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great tool to run sports leagues, tournaments, teams, camps

Reviewed 4 years ago

They're a great company. Everything has always been very smooth and professional. Their support is really great.

Pros

It is very robust. The memberships and the master calendar tool are particularly great. The software covers everything we need for s wide variety of programs

Cons

We still use mailchimp. Their email marketing is good for communicating w customers and sending blasts but their email designs and advanced email marketing tools are not as good as mailchimps

DF
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Dicky F.

Sports, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to setup and use for our basketball league

Reviewed 4 years ago
Pros

Super easy to use, lots of features that help us manage our basketball league. Our players love all of the stats features that Playbook offers.

Cons

Never had any issues with Playbook. They offer features I didn't even think we needed.

DC
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Dom C.

Sports, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Playbook Software Review

Reviewed 4 years ago

Pretty good so far, we have not had any major issue and like that Playbook offers everything we need

Pros

Its great for our basketball leagues, online registrations, payment reminders, easy reporting are just a few of the feature we use everyday.

Cons

We have not had any major issues with their software

MG
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Melissa G.

Sports, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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New User!!

Reviewed 4 years ago

It has been great!

Pros

First and foremost the customer service has been great. I just set my demo appointment for Monday. Because of the customer service I am more intrigued to get familiar with the software. The CS rep mentioned working with the current site I have and fixing as many problems playbook can assist with. One of my biggest problems is having a user friendly online registration process.

Cons

I do not have any cons at the moment. I wish that I would have known about the software sooner.

MD
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Mike D.

Sports, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Good Product

Reviewed 4 years ago

Really like everything about this company. Experience has been solid.

Pros

The Playbook team set everything up for me and catered to our needs. The system is simple to use and it has lots of great features.

Cons

It would be great if it could handle more advanced crm tasks

SA
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Sanjay A.

Recreational Facilities and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Outstanding product and service

Reviewed 2 years ago
Pros

Playbook has been great to work with. The registration and league management software is intuitive and well-designed. The people are the best. Clear and efficient training and incredibly friendly, rapid and high-quality user-support. They’ve followed through on everything that was promised during sales and are making my life as leage president so much easier.

Cons

No complaints at all. Outstanding product

AR
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Adiana R.

Education Management, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best website Ever for Tickets

Reviewed 4 years ago

Playbook [SENSITIVE CONTENT HIDDEN] and his staff was amazing love the communication!! They even called on the weekend to check up and see if I had any questions!

Pros

The software is easy to use, The letters are easy to see and the words are written very simple. My parents, teachers, and friends also enjoined the software!

Cons

Nothing everything was great, I didn't see anything wrong,

RM
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Robert M.

Entertainment, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Playbook was so easy to work with and get started

Reviewed 4 years ago

Super easy to use, a pleasure dealing with the staff. Overall great experience. Would recommend to any coach or school looking to boost their

Pros

The Playbook staff made it so easy to set uptown website

Cons

Their were almost too many features that our website did not need. However could be helpful for larger programs

NJ
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Nina J.

Transportation/Trucking/Railroad, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Transport user

Reviewed 4 years ago
Pros

Usefulness if the product. Helped me function quicker.

Cons

Load times too a little bit of time. Don't have patience.

ES
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Ernie S.

Sports, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Must Have Software

Reviewed 4 years ago

This company has developed The best software our team has used.

Pros

Playbook software has helped our organization communicate effectively and efficiently with our coaching staff and parents.

Cons

Any questions we had were answered by Playbook specialist.

LL
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Lisa L.

Health, Wellness and Fitness, 5,001-10,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best software!!

Reviewed 4 years ago

My experience was great!

Pros

Everything was just perfect and easy to use.

Cons

I don’t have any bad review for this software. Everything was perfect.

JS
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Jessica S.

Sports, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing customer support to go along with an amazing company

Reviewed 4 years ago

Playbook made it easy to communicate and coordinate my needs with my team

Pros

Playbook is user friendly and very easy to use!

Cons

There have been no cons that we have yet to encounter

CE
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Coach Edgar H.

Sports, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Playbook is great!

Reviewed 4 years ago
Pros

Very professional and easy to use one of the best out there

Cons

There wasn’t very much we didn’t like great company

DJ
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Drew J.

Sports, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Staples Center game experience

Reviewed 4 years ago

Easy to register and fill out forms that can be cumbersome otherwise. The parents, coaches and family members all used it and said it was very easy and convenient.

Pros

Very easy to use and you don’t have to worry about registering at the event. It was much easier and less stressful for parents and game attendees as well.

Cons

Nothing really, the layout could be a bit more interesting, but it’s very easy to use and simple.

WM
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Wayne M.

Sports, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wolpac Fundraising

Reviewed 4 years ago

It helped solve the problem of loose leaf waiver forms and registering the kids in our program.

Pros

Fundraising! It was the perfect platform for us to host a fundraiser for our team and sign players up. Registration and digital waiver forms were extremely easy to use and implement

Cons

I wish that I had found Playbook sooner!

AG
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Anthony G.

Education Management, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Call playbook Review

Reviewed 4 years ago

The staff were excellent in promoting and administering the softwares into our Barclays Center event

Pros

Helpful and informative. The software helped my program

Cons

None. As of now the software has been informative. We are still in the early stages of the program

IS
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Isaiah S.

Fund-Raising, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Playbook Staples center

Reviewed 4 years ago
Pros

Playbook turned a simple event into something truly special for my son and his teammates

Cons

Nothing . It was an experience my son will cherish for the rest of his life. Buying tickets and the waiver system was easy as can be

KP
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Keon P.

Hospital & Health Care, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great experience!!

Reviewed 4 years ago

Will use again !

Pros

Playbook provided my kid’s AAU team with a great opportunity to play a competitive game at the Staples Center

Cons

No cons with this software. Loved the ease of use. Didn’t require much effort.

RJ
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Robert J.

Consumer Electronics, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Call playbook Review

Reviewed 4 years ago
Pros

Great, easy to use fantastic setting up my team and communicating with team.

Cons

Ni downside, thought the customer service rep was really helpful onsite.