SmartRec Pricing

What we like the best with this software is to be able to mange our groups with different offers.

The ultimate fee to use online registration and payment on line is very expensive.

The number one feature by far is online registration, before switching to Amilia we had to manually register all our clients. The process was inefficient and took up a lot of time that as a small and new club we needed to be spending on focusing and improving our core business. With our old system we had to chase people down for money, and deal with bounced cheques and all sorts of nonsense that no...

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It is expensive... but in life I've learned you tend to get what you pay for and this system it is totally worth it.

Thanks so much for the review Nicolas - so glad to hear you are enjoying Amilia's features :)

SmartRec is easy to use. As a higher education faculty member, I was searching for a way to introduce parks and recreation software in the classroom. SmartRec was just the tool that I was looking for. Students need to be exposed to current technology that is utilized for managing staff, programs, facilities and customers. SmartRec tech support was amazing. They helped the students understand how to...

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Not sure if there is anything that I have not liked about the software. I am a different type of user, being from an academic setting. I have received positive feedback from students about the flexibility of the software and that many of the features are intuitive.

Easy to track system and saves me time Enjoy having it at fingertips

Finding it a bit Too expensive and hate it first gave automatic addition of nsf fees for non payment

Amilia has a lot of valuable features and flexibility. The customer service is superior! Everyone is always extremely kind, patient, professional, and helpful!

Participants still need to insert personal information even if they are attending a class/session that is free where they do not need to insert credit card information. They do have some options on what information is required however, it is a preset setting that you as the administrator can not bypass or customize.

Hi Katie, thanks so much for your review! We're happy to hear you're enjoying your experience with Amilia

The customer service is great. We always have a quick response and can usually find an answer to our questions after speaking with someone.

The reporting features are severely lacking. If we are taking customers' money through this platform, there must be clear reports that show how much money has been brought in and when/how it is being disbursed to our bank account. It took us almost two years to navigate the existing financial reports to find the ones that actually showed us the information that we need. And in so doing, we found out...

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- Available in French as well as English, a necessity in Montreal - ASTOUNDING customer service! and that's coming from someone who trains customer service departments! - Decent programming flexibility for Dance studios and service providers - Space rental programming included

- Difficult learning curve for our clients - Lack of real integration with website (only nested window) - Unintuitive purchasing process for services (and products) for clients, even those who are familiar with the software - Primitive phone app (Android & iOS) with very little functionality to go along with the main program, for both clients and administrators. - Steep learning curve for administrators...

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Hi Eli - thanks so much for taking the time to write us a review! We will take this feedback to the product team. Have a great day!

I like how clean and professional the store looks. I also like the capability to offer installment payment plans, early bird discounts, and tiered pricing for my camps.

Some of my logos don't fit correctly on my store. I've lost some money trying to merge a variety of discounts together that customer service was not able to find a fix for. I think the Dashboard could use some slight improvements.

Many features with plenty of bells and whistles. Can be customized to an extent and would be a useful platform for many businesses.

I was not able to use the software for my business. It showed families the amount a year of classes would cost and wouldn't allow for the payment options that they have been accustomed to since I opened. Setup was tedious and very complex.

Set up and transition in to Amilia was good - they are helpful and always available over the phone for help when you need it. I own a cheerleading gym and the product is so customizable which is exactly what I was looking for. My clients can go through the Amilia portal and select which class and time they want to register for - they know how long it lasts and can even set up a payment plan without me touching the registration.

Financial integration is not great - I wish there was a more seamless way to see your batches of bank deposits. It is also quite expensive.

This software is super easy to use & operates in an intuitive way. My team was proficient in pretty much all areas of the system in less than a week. The interface is clean and easy to set up. Reports are great and allow for flexibility in how to request the information. Payment processing is easy and accounts are simple to follow. Love! Love! Love! Software usage is affordable and it offers a great value to my company.

The checkout process has been a little unclear for some of our clients - although it's probably only been less than 5% of those that are registering that are having issues. A little more control or simplification here could be nice. A few of the financial reports could use the ability to drill down a little further into the numbers. Anything that we have asked for through Support has been addressed and I expect future modifications will fix anything that I've come up with. It would be nice to be able to customize email content without the use of HTML.

It is very user friendly for our members

Missing key features. Support usually do not have answers Expensive compared to similar products

I like the ability to integrate the store via iFrame, as well as their customer service. Their help staff are all great.

The cost, since they take 1% and a monthly fee it's pretty excessive compared to other businesses. There are other platforms in the industry that do the same things for not nearly the same amount.

Smartrec by Amilla is what I would call a full service platform. Everything from contact database to payment processing comes with it. Love the registration process, easy from the clients point of view.

The price concerned me just because our business is on the small-ish side.

The features and functionality of Amilia are a great fit for our small non-profit community centre, at a price we can afford. Even better, Amilia has a great process for capturing users' suggestions and improving the platform. There are always new improvements happening.

It is missing one or two features that would be nice to have, but it sounds like they are being worked on. A couple of users have had challenges registering on mobile devices, but the support team has been very helpful in troubleshooting.

Functionality is amazing and easy to use. Has allowed our organization to improve operations and enhance the club experience. Has also automated many previously time consuming processes. Great system and support for the product.

Inability to use a Schedule 1, Bank sponsored payment processor. ie: Chase Paymentech). Seems like only choice is the expensive, non-Bank sponsored"Optimal"

Multifaceted system that offers, scheduling, payment, processing and promotions for a dynamic business.

constant issues with promotions and other add on's that cost me thousands of dollars, that were never refunded by Amilia

They have a very robust app and when I had an issue with displaying things that I would rather see hidden, Amilia responded and fixed it. They have wonderful developers and support staff.

It is pretty expensive if your registrations are over since they charge a monthly fee AND a percentage of registration.

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No cons were added to this review

Features and quality are extremely good. The information provided by the system is extremelly helpful, especially when working with kids.

Unfortunately the price for start-ups is quite expensive since the registrants are pretty low and the system has to be paid on a monthly basis.