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A clinic app designed for tech-savvy health practitioners.

(13)

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Noterro Features

Features Summary

Functionality

4.5

/5

520

Total features

89

14 categories

Noterro features

Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling

Common features of Appointment Scheduling software

API
Access Controls/Permissions
Activity Dashboard
Appointment Management
Automated Scheduling
Availability Management
Calendar Management
Client Database

Price starts from

30

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

520

Price starts from

30

Per month

Total Features

89

Unique features

  • Multi-Location

  • Claims Management

  • Initial Assessments

  • Records Management

Functionality

4.4

/5

2.8K

Price starts from

55

Per month

Total Features

90

Features in Common

37

Unique features

  • Online Trainer

  • Self Check-In/Check-Out

  • Real-Time Notifications

  • Barcode/Ticket Scanning

Functionality

4.6

/5

506

Price starts from

39

Per month

Total Features

109

Features in Common

75

Unique features

  • Surveys & Feedback

  • Compliance Management

  • Reputation Management

  • Case Notes

Common Noterro comparisons

Reviewers who mentioned features said:

SC
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Siobhan C.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer of 10+ years and they continue to add more great features!

Reviewed 3 months ago

Awesome! Easy to use software, well thought out from start to finish.

Pros

I first came to Noterro for the SOAP notes feature. I really liked the interface. The functionality of the calendar improved significantly over the years and about five years ago I was able to drop my way overpriced Mindbody Online subscription. Saved my business a ton of money.

Cons

I really don’t have anything to complain about. This system works great for my business needs. Happy customer 😁

Vendor response

Thanks for the review Siobhan.

RH
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Robert H.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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It's alright, good for simple repetitive treatments but needs serious improvement.

Reviewed 2 years ago

No problems, just making some things more convenient.

Pros

Booking, email notifications (when they work), receipts

Cons

Charting, assessments, ongoing treatment goals, warnings/notifications are all severely lacking

Vendor response

Thanks Robert for the feedback. When we release customizable clinical notes, it should help with some of your charting concerns.

tm
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travis m.

Hospital & Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Most affordable option with all the features

Reviewed 3 months ago
Pros

easy to use, cheap and customizable software

Cons

Lack of customization for Clinic side colour schemes.

Vendor response

Thanks for the feedback Travis. You're among many making the switch.

BS
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Brian S.

Alternative Medicine, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Medical massage therapy practice management

Reviewed 3 months ago
Pros

A broad range of features especially for the price and they seem to be updating and expanding all the time. Very customizable treatment/SOAP notes

Cons

There are some confusing aspects to initial setup in terms of how and where features are organized, but not insurmountable

Vendor response

Thanks Brian for the review!

KW
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Kerry W.

Health, Wellness and Fitness, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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good to use

Reviewed 17 days ago
Pros

I like the booking and calendar view is easy

Cons

I do not use the on like booking yet, I do not know there client book is show that request or if they book is confirm.

Vendor response

Thanks for the review!

RH
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Rebecca H.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Can't beat the value, high quality

Reviewed 4 years ago

Excellent. It was easy to set up and it's easy to use. My patients comment on how professional the whole system looks on their end. It has greatly decreased the amount of administrative work I have to do. My reminder calls are automated. I don't have to scan as much as I can have patients complete online forms. It's paperless. It is also a fraction of the cost.

Pros

I have tried two other clinic management systems (Jane and Practice Perfect). Noterro is by far my favorite. It is very easy to use and has all the features that I need for a fraction of the cost. Also the support is wonderful. Whenever I have had an issue the support team has helped me promptly.

Cons

This isn't a huge con, but the one feature that I miss from practice perfect is the contact log. You could easily log emails, phone calls, letters, etc with this feature. But overall I greatly prefer Noterro over practice perfect. Practice perfect did not allow for patients to sign online forms while Noterro does. The convenience of this feature greatly outweighs the lack of a contact log.

Vendor response

Thanks for the review, and I'll pass the contact log feature to our product team!

NH
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Nadine H.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ever improving, affordable practice management

Reviewed 3 years ago

Nottero runs my business and keeps me on track. It is easy for patients to use and is always improving and adding new features

Pros

I am always impressed with the value for money of this product. It has everything I need and more. The team is incredibly responsive and helpful and always open to new suggestions

Cons

There are small programing things like being able to overlap appointments on the schedule that aren't available, but everything else is so great that I can't fault it really.

Vendor response

Thanks for the feedback. Yes, you're right, currently it's not possible to double book appointments... but that feature scheduled to be released next week ;)

KH
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Kelly H.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great all in one solution

Reviewed 5 months ago

overall very good once you get the hang of it.

Pros

the soap notes and customization is great. love the tagging on the body and how the system learns what you tag most

Cons

the calendar and booking is kinda clunky. if i move an appointment it is combersome and the invoice/note does not move as well. it is a lot of steps to delete.

Vendor response

Thanks for the review Kelly.

KF
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Kori F.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Noterro review

Reviewed 10 months ago

Very positive!

Pros

I love how Noterro has scheduling/notes/appointment reminders all in one program for an affordable price. Customer service is always quick to respond to my inquiries.

Cons

I wish there were a better way to keep track of how many appointments are canceled. I’m told that this feature is something they will implement in the future but they have no timeline on when it will be implemented.

Vendor response

Thanks for the review Kori!

SM
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Stephanie M.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for multi-discipline clinics

Reviewed 2 years ago

I'm happy with it and will continue using it as long as it's available.

Pros

We have used this since we opened in 2018. I'm always impressed by the features that get added on, the fast resolution whenever we have an issue, and the ease with reaching tech support. Our clients love the reminders, and learning to use it is very quick and efficient for everyone on my team.

Cons

I wish it had integrated bookkeeping software so I could have everything in one system. Currently we use Quickbooks for our accounting and it does take a lot of time doing the data entry from our reports in Noterro.

Vendor response

Thanks Stephanie for the review! Hopefully one day we will have enough bookkeeping features to not require another bookkeeping software. Until then the closest we have is the QuickBooks export of invoices.

RS
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Rachael S.

Education Management, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Solid client management for a good price

Reviewed 2 years ago

I continue to use this product for healthcare records but moved to a different scheduling software because it integrates with Google and has a smoother user interface.

Pros

This is the most affordable EHR that fits a massage therapist's needs. Set up is quick and intuitive. Capable of managing all aspects of a practice: chart notes, schedule, billing, payments and accounts. Reduces redundancy.

Cons

It has a few features that aren't as polished as some competitors and may be cumbersome for large, busy practices that coordinate with third parties such as insurance companies, other HCPs and attorneys.

Vendor response

Thanks for the feedback. Yes, there are definitely opportunities to improve the insurance workflows, and we're on it! :)

SO
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Stephanie O.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing program

Reviewed 3 years ago

Amazing. The team at Noterro does not leave you hanging with tech support. Inquests are answered right away. Even in 7 months, the program has evolved, and kept up with the needs of clinic logistics.

Pros

This software is leaps and bounds better than other programs I have used before. Easily customizable, the invoicing and reports are amazing.

Cons

Visually, there is a lot of blank space in the schedule. It would be nice to view a whole day, start to finish, all practitioners on one screen without having to do so much scrolling.

Vendor response

Thanks for your kind words. I'll take back your suggestions to the product team.

DM
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Darlene M.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Healthcare Clinic use

Reviewed a year ago

Overall we like the system, but still learning how to use some of the features.

Pros

The scheduling and clinical note section is easy to use

Cons

Inputting of insurance information and billing seems redundant in spots.Example: put in the info and then have to input again with the EOB

Vendor response

Thanks for the review Darlene. We're working on improvements to the EOB process, hope to have them released very soon!

SA
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Sarah A.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall this is a great online program for charting and scheduling with attentive customer service.

Reviewed 7 years ago

This programming offered the chance to switch to an easy paperless and all in one place online charting and scheduling improvement. It also makes reminders for clients who have not been seen in 3, 6 and 12 months easier and keeping track of client Birthdays. It has also made receipt issuing easier now that it is paperless and generated automatically by the program.

Pros

Great things about this program are >Birthday Reminders >3, 6 and 12 month reminders since you have seen a client >Ease of use of the calendar >Love that a "break" can now be added in which can also be used for personal appointment so as not to over lap if deciding to extend a schedule >Dashboard is easy to use and navigate >The addition of "Clinic Policy and Terms" was a huge improvement and makes a big difference in our practice for legality and CMTO standards >Clinic Analytics is an interesting feature to have and gives some overview sight of the clinics business and client trends

Cons

My biggest disappointment is that there has still not been a change to the HST function in the accounting that I have mentioned to your team. Because you do not have the option to input the price amount along with HST the only choice is to pick a percentage for the HST and the program automatically rounds it up. As the price becomes inconvenient. I cannot use the entire financial side that is offered in this program. Instead, our receipts are issued for the price and it says "no HST" to get around this. I would still love to see a change made to this to have the option to input the prices manually to be able to make use of the financial portion offered in this program.

Vendor response

Thanks for your feedback on the penny rounding dilemma, we're aware of it, we hope to solve it soon!

AM
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Amanda M.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Noterro Software User

Reviewed 2 years ago

Extremely positive. I hope that the tool, service and cost remain the same to keep the software accessible for small practices like mine!

Pros

I like that its affordable for my small clinic and provides all the tools I need to keep accurate, clear records for both client files and for financial tracking. I also appreciate the quick and helpful service any time I need help.

Cons

I wish there were a way to force or push particular appointment times in the self-booking tool. Because there is not, I manually handle all of my bookings myself and do not turn on the self booking/availablility feature. I have a small practice and do not want to open up a full day and have gaps between appointments. I'd love if the system knew that I have a 1 hour booked at 10:30 am and would offer only 9am and 12pm on that day, to keep the appointments back to back. Not sure if that's clear. It's certainly not a dealbreaker!

Vendor response

Thanks Amanda for your feedback. What you're describing in your "Cons" is solved with Noterro's Cluster Booking feature. Check it out here: https://support.noterro.com/hc/en-us/articles/360051569092-Cluster-Booking Or of course reach out if you have any questions!

AZ
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Arleta Z.

Consumer Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Noterro is a really great system and I love it!

Reviewed 25 days ago

Ultimately Noterro has changed my business and quite literally my life. I used to spend so much time taking phone calls from clients because they "couldn't get online booking to work" through my previous systems. Noterro does NOT have those issues and my clients never complain now about not being able to get features to work. I love Noterro and hope to be using for years. I also really like that they listen to your feedback and really want to take your advice to improve their system.

Pros

#1 best feature is their online booking. I've had other systems before and Noterro is by far the one that makes my clients the happiest. they can easily manage appointments online without hassle and I could link noterro to my website for seamless online booking. clients love that the intake forms are easy and they WORK and don't glitch out, and clients love that they can manage appointments online...

Cons

So far I have only discovered 3 things I dislike about Noterro and they are minimal. Overall I REALLY love noterro and highly recommend. 1 - clients cant buy gift certificates (either online or in person). you might have a work-around for this by creating it as a service and checking out that way, or go to your check out system and check out that dollar amount. But it would be nice for clients to...

Vendor response

Thanks for the review Arleta! All of the 3 cons you listed are on the roadmap, just no ETAs for them.

EV
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Edun V.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent scheduler for any health professional

Reviewed a month ago

Noterro is an excellent program it does everything I require to run my business and a fraction of the cost of some competitors

Pros

I loved the ease of setting up my schedule having every function I needed. I love the access and filters for reporting sales, invoicing and taxes. I love the integrated function of square.

Cons

I’m occasion will have issues with using Noterro on different platforms or browsers. It tends to work best on safari.

Vendor response

Thanks for the review Edun.

PG
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Paulette G.

Medical Practice, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great find for my business!

Reviewed 7 months ago

Overall, great system for me and easy for my patients to use. With telehealth and a few other specific implementations, it would be perfect.

Pros

I love the web portal (patient portal) feature, especially the fact that it can be customized with my company branding and installed like an app on my patients’ devices. This is so very appreciated. I also like many other features: - Patients can view a list of their past and upcoming appointments, as well as join a waitlist. - Patients can view/pay invoices. - Clinical notes can be downloaded by the...

Cons

There are key omissions that can make a big difference if implemented. There really needs to be a dedicated telehealth option. This could be solved by integrating with Zoom or Google Meet, which both have HIPAA compliant capabilities. I’ve come up with some workarounds, but it’s cumbersome and not ideal. There also needs to be a way to specify certain services for specific days/times. This is so important for a service-based business. It might eventually be a deal breaker for me if this doesn’t get implemented.

Vendor response

Thanks for your review. Integration with 3rd party video conferencing and services being offered on specific days are both highly requested features. They're both on the roadmap, but no ETA yet.

CR
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Christina R.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great affordable program

Reviewed 10 months ago

My overall experience with Noterro has been positive. Customer service is very quick to respond and very helpful. Although it is missing some features that I would have liked, they seem to be adding new features often.

Pros

I originally chose Noterro because it was much more affordable than the previous program that I used. Although it is missing some features that I would have liked such as patient chat and customizable SOAP notes, it was worth it for the cost savings. It was easy to set up and is feature-rich for the price!

Cons

My biggest gripe with Noterro is that, in my opinion, the dashboard is useless. It has a section to show open membership invoices, but not for open regular invoices. It shows which forms have been yet to be filled out but once the patient completes a form, it disappears from the dashboard completely so unless you have email notifications on, you don't know what forms need to be reviewed.

Vendor response

Thanks for the feedback. I've passed it along to our product team, those are some good points!

CE
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Chelsey E.

Alternative Medicine, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best booking app I’ve ever used!

Reviewed 2 years ago

As a small business noterro has been game changer, I recommend it to all my friends in the business.

Pros

I love how user friendly it is, while having everything I need. I’ve used other apps that have been much more expensive that don’t compare to how great Noterro is! Even when I have questions or requests, the support has been really helpful and reassuring that anything I have questions about is already in the works for the future.

Cons

I’d love to have a feature where we can limit certain days for specific treatments. Additionally, being able to integrate noterro to link when payments are taken from my stationary square machine. One silly other thing is having a more aesthetic homepage!

Vendor response

Thank for the feedback Chelsey!

CC
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Carley C.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic program at a great price.

Reviewed 2 years ago

I researched similar programs and found the reviews were great, the price point was what I was looking for, for a solo practice, and they offered all the features I was looking for. It's a great program with great customer service if you get stuck. I'd recommend it to anyone.

Pros

I love the new app feature. It's a great way to remind patients to book and appointment, without having to bombard them with email marketing we all know they aren't reading anyway. Simply flipping through their phone, they can see the app and book an appointment easily. It's great!

Cons

Because the program is customizable, there is a bit of a learning curve when you first start setting up. The great thing though is their customer service is too notch. I've always had an email reply within a day and always answered m my concern.

Vendor response

Thank you so much for the feedback Carley!

DH
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Dustin H.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best I've Used

Reviewed 2 years ago

Amazing. I love this software. I've used the other leading software, and there's not even a close second.

Pros

I love this software, and I've tried most of them. I spent close to 20 hours deciding before choosing Noterro. It's easy to use for scheduling, SOAP notes, client self-booking, and billing. Even better is that the developer always responds fast. I once reported a bug and they fixed it within hours. I've never known a dev to fix something that fast.

Cons

I use it for my personal training business as well; having subscriptions and tracking for remaining sessions/classes of clients would be nice. I wish I could collect credit card information using Square, but they've said it's in the works.

Vendor response

Thanks Dustin for the feedback!

CS
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Candice S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great, highly customizable and inexpensive Software!! LOVE IT!

Reviewed 2 years ago

We had an extensive client list and appointment/financial/document history to transfer over and import into Noterro from a convoluted and difficult to manage booking/charting system. The tech. department helped and worked with us through every stage as part of their integration at no extra cost to us. They made us feel welcome and taken care of ensuring all of our concerns were met and solved. They are always developing and growing and has a supreme value for the low price.

Pros

We love how customizable and functional this software is. Even better is how great the customer service department is at answering or fixing any concerns but more than that they are always developing new and easier to use functions! They really listen to their customers and help develop this software into something truly catered to your needs.

Cons

Some developments just haven't happened yet but are on the way. :)

Vendor response

Thanks for the feedback Candice, there is so much more to come!

LD
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Lena D.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software for Clinical Notes / Electronic Health Records and Forms

Reviewed 3 years ago
Pros

It is easy to use, it is NOT glitchy (unlike the other software we have used in the past, eg, Booker/MindBody), in the rare times that there is an issue, their customer service is immediately responsive, resolves the issue and will even customize requests for features. Other software I have used if you put in a feature request it will never get implemented and if you contact for a glitch/bug they will never fix it (that is with Booker Software which has been horrible) -- with Noterro they will immediately fix any issue and will get back to you to confirm it was fixed - so responsive so great. A small and responsive company. I just love them!

Cons

I can't wait until they come out with customizable Clinical Notes (right now it is standard SOAP notes which is fine for massage, but I am also an herbalist and can't use it for those notes. However, they say this is an upcoming feature. The other upcoming feature that I can't wait for is for intake forms to have an option with "bodies" that clients can draw on with their fingers or mousepad to show where they are experiencing pain. Our old paper intake forms clients could draw on the bodies and that always helped me to remember their issues better. On the SOAP notes the practitioners can draw on the bodies, but seeing this on the intake forms and their health summary/snapshot will be great. They say this feature is coming soon and they always seem to deliver.

Vendor response

Thanks for your review Lena. Yes, customized clinical notes is currently in early stages of production. We don't have a timeline yet but it's in the works.

BA
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Barry A.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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NZ review..

Reviewed 4 years ago

Generally speaking it started off as a great product. As it has developed it has become a little clunky in its feature operations which then impacts usability just when you do not need it to be clunky. Development programme of works appears to make little sense. Aug 2019 it was promised to have resource scheduling to allow classes to be booked, that moved to Sept 2020 and we are still waiting, yet there is a constant update to functions which worked perfectly fine i.e. page tabs for client information.. Rather than worry about aesthetic alterations to "ease" of usability, focusing on features which will help their customers business develop would be better direction.

Pros

Entry Point in cost Ease of installation Ease of cross platform usage

Cons

With new "updates" or "improvements" site speed slows massively Updates to the software does not always handle users timezones sensitively - being in NZ you can bet your bottom dollar an update is done overnight North American time, hitting NZ in the middle of the operating day and just as you are trying to book clients in for new appointments. Calendar / Booking system adhoc leaves off the session "wrap up time" resulting in clients being booked back to back or it adds on more "wrap up time" resulting in too much time available between each client, despite all appointment types having their own "Wrap up time" being set at admin level. Lack of delivery on features promised 12mths ago which is now impacting delivery of service to our business..

Vendor response

Thanks for your feedback Barry. Sorry for the trouble you've had with releases, you definitely should not experience disruptions during that process. We're always improving our release process to reduce outages or just general slow downs, sounds like we need to do better. Regarding the "wrap up time" or "Recovery time" as it's referred to in Noterro, you definitely should not be experiencing...