SquadFusion Reviews

SquadFusion

Sports league & sports club software

4.86/5 (22 reviews)

Pros
  • The customer service, a man by the name of executive helped me. He was beyond helpful and did an outstanding job.Noah E.Read the full review
  • From the initial inquiry, to live demos and setup, the team at SquadFusion was committed to my organization’s success. Everything has been first-class and the people at SquadFusion genuinely care.Michael C.Read the full review
  • SquadFusion customer service is outstanding. With a quick response to questions.Chuckie B.Read the full review
Cons
  • I have no discrepancies with the way this program operates. My only regret is that I didn't find their program sooner.Jesse O.Read the full review
  • All the problems we had with the program were changed just for our use.David C.Read the full review
  • It has been a little difficult adding my picture to my profile and looking to upload it. I really do not have anything else that I have issues with.Mike B.Read the full review
100%
recommended this to a friend or a colleague
Michael Contaldi

SquadFusion is simply the best choice for team and league management

Used daily for 6-12 months
Reviewed 2019-11-24
Review Source: Capterra

Can’t say enough good things about SquadFusion. From the initial inquiry, to live demos and setup, the team at SquadFusion was committed to my organization’s success. Everything has been first-class and the people at SquadFusion genuinely care.

Pros
• Ease-of-use for both parents/users and administrators • High-touch customer support to ensure your website is setup just the way you want it • Modern, clean appearance without compromising on features • Great use of website SSL and email security for protection

Cons
None. The web platform had been exactly what I was looking for!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shellie Nichols

We have streamlined our process so much that I can now focus on other areas that need more attention

Used daily for less than 6 months
Reviewed 2018-07-02
Review Source: Capterra

This software has allowed me to tailor everything to how our organization operates. I am not stuck with a programs that are designed for much bigger leagues than ours. Those other programs have features that require you to build forms and teams in a way that is not functional for small leagues such as mine. It is so easy to navigate and find what you are looking for such as enrollment reports and registrant information. It is also pretty user friendly, you don't have to have a degree in web design and coding just to make a small change. Truly there are so many great things to say about this software, it is easier to just say that now that I have started using it I finally have time away from the administrative headaches that come with running a youth sports league.

Pros
I like the functionality and flexibility of the software. I like that I have more control over the registration process, it does not make you register by age division unlike others which is a problem when you have kids who play up a division. I like that I can make changes I need to make and you don't have to be an IT person to figure it out. I really like the equipment ordering feature the most, it lets me track the uniforms for ordering, track who borrowed equipment and who returned it. I like that we were able to create a sponsorship donation "registration", this allows us to take sponsorships directly on our site and collect all the business information needed for the sponsorship rewards. To be honest, this software is very nearly perfect for managing my league. The one thing it does not do is electronic signatures but that is not something any other program does either due to how electronic signatures are handled. Finally the best thing about this program is the developer. He will walk you through every step and is available when you need help. If there is something you want the program to so but you can't find it, he will fix it up for you. In my experience with other programs it was you get what you get and that was that but not with Squad Fusion, if you need something they will help you make it do what you need it to do. This program has enabled me to spend less time on admin headaches and more time on the kids.

Cons
The only thing I don't like about it really is not something any league management program can provide at this time. I hope one day we will be able to take electronic signatures on forms but other than this one thing Squad Fusion is perfect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kevin Knibbs

Small Company Huge Rewards

Used daily for 1-2 years
Reviewed 2020-03-11
Review Source: Capterra

Top Notch... Friendly... and VERY. Supportive

Pros
Ease of use for my clients and for myself as the administrator. Fantastic support and customer service with a very quick response time. Good value for your money. Ability to seamlessly customize my program. Started small and added features As we went along.

Cons
Nothing... I am a senior citizen and everything went smooth.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert Anniballi

We are one month in using SQ for our club team registration. So far, we have been very pleased.

Used weekly for less than 6 months
Reviewed 2018-02-15
Review Source: Capterra

Pros
Simple, easy to use the software. Simple for the registrants with plenty of options to customize the registration process as well as retrieving data. Excellent support from the Squadfusion team. When needed, I received quick responses and technical support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Yasser Aguila Todd

Great customer support and personal experience!!!

Used daily for less than 6 months
Reviewed 2017-08-16
Review Source: Capterra

Tremendous ease of use. Flexible and customizable options. Great customer support. Amazing personal experience each time. Customers are very happy to use the platform. My registrations are very streamlined with lots of customizable options.

Pros
I love the fact that I am able to speak with someone who feels passionate about the platform and is able to guide me through the learning process. I have gone back and forth between several products and have to come back due to the flexibility and ease of use. Best available option for my needs. Minimum viable product and pricing show it. Great value and a great experience. I feel like I matter and my ideas and opinions are listened to and this is exactly the type of experience I want to benchmark to my customers. If I call and have a question, I know someone will be answering or letting me know when is a better time to call. My questions never go unanswered. Responsiveness and good service go hand in hand. Squadfusion makes things more efficient and less chaotic. My clients are very happy to be using Squadfusion. If I don't like something or I don't understand, I talk to the customer rep and he explains what I was trying to figure out, to begin with, then it makes sense. If it is not available I can expect it to go in a backlog and see some changes roll out as priorities permit. SCRUM/Agile at its best. I have someone who listens and guides me through feature/benefit/impact and can help me navigate to where I need to be. If I say "I need pink headbands", he says "Here is how to get that done in the system".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nadja Liptak

Highly Recommend SquadFusion

Used daily for less than 6 months
Reviewed 2019-06-27
Review Source: Capterra

SquadFusion is making it easier to communicate with parents on the team as well as to collect and process payments.

Pros
I’m relatively inexperienced at creating and maintaining a web page, but SquadFusion’s software is straightforward. It’s easy to make changes and save them quickly. It does not require knowledge of code, and it has many similar features to an email message or a word document. This meant that I could get the site up and running relatively quickly. I really like the payment plan features, including our ability to create discount codes. The best part about using SquadFusion has been the support from their staff, specifically CSR. He was accommodating from day 1 as we set up a webinar to preview SquadFusion and ask questions. One of the determining factors in our youth soccer group choosing SquadFusion was the understanding that we would primarily deal with one person throughout the on-boarding process. There are certainly other employees of SquadFusion who handle tasks, but when I have a question, I contact CSR directly, and it’s CSR who responds. The response time is always prompt. Additionally, throughout the on-boarding process, CSR would schedule webinars to answer questions. Very often, our webinars went beyond the time allotted for the call, and CSR graciously continued to answer questions and prompt me through the set-up process. I highly recommend SquadFusion.

Cons
There have not been any cons to using this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amy Hanavan

SquadFusion Review

Used daily for less than 6 months
Reviewed 2019-07-09
Review Source: Capterra

Great so far! Payments are being taken and I haven't had any issues.

Pros
Very easy to get set up and start taking registrations.

Cons
No online tutorials in case I got stuck on something but the support staff always responds quickly if I have any questions or need help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hans de Lannoy

SquadFusion is great it's easy and you always get assistance at a moments notice! Marc is so helpful

Used daily for 6-12 months
Reviewed 2017-05-18
Review Source: Capterra

It made things simple

Pros
Saves me a ton of time. Makes it much easier to communicate with players and campers. Able to set up registrations right away. Able to accept credit card payments with hardly any setup'took less than 10 minutes to get everything set up. No longer need to track player information on spreadsheets, email lists, group messages. Love that I can type one message that parents get via email and kids get via text. Easily able to see who was available for special events. They're very responsive as a company'.great support with questions and issues. More affordable than other alternatives. I didn't have to invest a lot of time to learn how to use it. They're very open to feedback and have put some of my requests into the product.

Cons
The only con is I have so little tech savvy at times I need help. The other con is at times I get a little confused but they are always there to help

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lester Joseph II

BIG Improvement

Used daily for less than 6 months
Reviewed 2019-08-01
Review Source: Capterra

Some of the main issues that were solved for us were the ease of using and navigating the site, the ease of registration and rostering, and the ability to not only see the picture but also important information when looking at rosters.

Pros
This is a list of the things I LOVE about Squad Fusion compared to our previous system. More user friendly Easier registration process The similarity of functions between the website and the app The ability to upload pictures from camera to profiles The ability to upload documentation such as birth certificates to profiles Size of pictures on player cards along with important information make player check-in using the website or app possible. Easier rostering The ability to designate eligibility in players' profiles The ability to keep track of whether a player participated in a game or not Easier to allow certain access to specific people The ability and flexibility to communicate with others throughout the league Easier scheduling Faster response from tech support Better tech support all around The price is unbeatable

Cons
There was nothing I disliked about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michelle Dunwoody Munro

League and Team Organizing

Used daily for less than 6 months
Reviewed 2019-04-08
Review Source: Capterra

This company has everything that is needed to run a great website, while connecting to the sports management system. Communication between players, coaches, parents and other league administrators is easy to do with this program and having access to the app makes it a great option when you are on the move.

Pros
Communicating with your team/league is a breeze with this program! Once I got the hang of how to manipulate the pages and use the editing features, everything fell into place, allowing the public to access the information easily and efficiently. Everything with this package is very cost effective. Who wants to pay thousands of dollars when they do not have to!

Cons
Until I became familiar with the layout of the dashboard, I found it difficult to know where to go to do some of the editing. However, the company has excellent support and were always able to help me with what I needed assistance with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mike Baker

We use it to keep our large golf group informed and scheduled for T-Times, events, and stats. The su

Used weekly for 6-12 months
Reviewed 2017-05-16
Review Source: Capterra

It is very useful for our large golf group to keep track of events and t-times. So I can plan my time, which is in short supply.

Pros
The links to email and alerts is the best so I make sure I see the latest updates and alerts. This is especially handy when I am only connected to my cell phone and the timing of my response is crucial for getting to play or not. The other feature I really like is the tracking feature for who is playing and who is not that week.

Cons
It has been a little difficult adding my picture to my profile and looking to upload it. I really do not have anything else that I have issues with. It might be good if it had a way to easily add videos or pictures. I may just need to learn how to do this if it is part of the software. Not sure

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ric Blumhardt

Very efficient and effective site to organize our golf groups, tee times, tournaments.

Used daily for 6-12 months
Reviewed 2017-05-16
Review Source: Capterra

Previously described

Pros
More efficient than email list in communicating with members; easy for members to register and participate; more efficient than group emails; company very responsive to new ideas to make our particular program better and more effective.

Cons
I really do not have any negatives as it is the best program that I have come across that serves our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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DUSTIN HIRASHIMA

Squad Fusion has been a great partner for us .

Used weekly for less than 6 months
Reviewed 2017-05-16
Review Source: Capterra

Pros
Saves me a ton of time. Getting credit card payments set up was easy and money is transferred quickly. Like that it comes directly from Stripe. Like the flexibility of payment options for registrations. Easy to get new members registered and assigned. No longer need to track everyone's information on spreadsheets, email lists, group messages. They're very responsive as a company.great support with questions and issues. More affordable than other alternatives. I didn't have to invest a lot of time to learn how to use it. They're very open to feedback and have put some of my requests into the product. Run all the registrations through SquadFusion but have a website for other stuff. For now, we want them separate, but it's easy to include registration links into our main website. And we can easily tweak SquadFusion so it looks similar to our other website.

Cons
like any software there are some bugs, but they are more annoying than showstoppers. And that SquadFusion works quickly to fix them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Tim Kepler

The software has been great for our group to keep everyone on schedule. It's easy to use.

Used weekly for 6-12 months
Reviewed 2017-05-16
Review Source: Capterra

The biggest benefit is the ease of keeping the group on schedule and it has eliminated the countless email we used in the past to keep track of players.

Pros
Keeping our group organized. The additional posting features is growing the interaction with group and has lead to sharing of new and old information I don't feel would have been shared if it were not for this product.

Cons
Deleting past events is the only con of the software. That could just be me but once something has past I don't like to mess with it anymore.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Cragg

EASY EASY to Use for Members - Awesome Customer Support

Used weekly for less than 6 months
Reviewed 2019-01-04
Review Source: Capterra

EASY EASY to manage and for users to use. You can quickly do the things you need to do and when you get into trouble they have awesome customer support. This program is truely worth every nickle of the price.

Pros
1) We run a bocce ball league for over 100 senior citizens. Many are not very computer literate. We had no trouble teaching everyone how to use the program to record their own scores and reschedule games. 2) We saved a ton of time managing our league. I use to spend at least 25 hours a week in management. Now I spend at most one hour. 3) Like everyone else already commented, the support is awesome. All the issues that I had with the program were changed to help our members. 4) Quite inexpensive.

Cons
All the problems we had with the program were changed just for our use. How can I complain?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Roderick Franklin

SquadFusion is the best software for any sport organization.

Used daily for less than 6 months
Reviewed 2017-12-17
Review Source: Capterra

Pros
Overall SquadFusion has many great things. Easy startup for new users. The software can be changed to fit what my needs. Great customer Service. Registering new players and parents easily understood. GBSA is growing organization, that with this software we are able to attend better to members, deliver more value because not spending so much time and energy updating the website and tracking everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jesse Oguma

Squad Fusion User

Used daily for less than 6 months
Reviewed 2019-03-31
Review Source: Capterra

Rep is great. He is always there to assist with any questions. He responds quickly, and has extensive knowledge of their program.

Pros
1. The site looks great, it's modern and clean, and easy to use. 2. It is also very flexible, and able to adapt to my organization's needs.

Cons
I am completely satisfied!!! I have no discrepancies with the way this program operates. My only regret is that I didn't find their program sooner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kevin Kelly

Easy to use. Keeps friends involved in this function well organized. Provides important data

Used weekly for 6-12 months
Reviewed 2017-05-26
Review Source: Capterra

organized our group

Pros
quick and easy. no hassle. very intuitive. keeps everything organized. Prior to using this, there was a lot of e-mail exchange, lost e-mails, etc. This is very clean.

Cons
no real complaints. Very short start up curve that maybe could have been shorter. Overall very good

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chuckie Boudreau

A great experience. SquadFusion customer service is outstanding. With a quick response to questions

Used daily for less than 6 months
Reviewed 2018-06-12
Review Source: Capterra

Once up and running the registrations and payments come in with ease.

Pros
The software was easy to set up and is amazingly powerful. I've had a positive response from registers on how much faster and easier registering is compared to past registration site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ken Zelez

Nothing but professional and fantastic.

Used weekly for less than 6 months
Reviewed 2017-12-01
Review Source: Capterra

Customer service, ease of use, meets my needs.

Pros
Easy to use. Customer support is amazing. Very little training is needed, but the training I have recieved is top level. Custom fields.

Cons
I have nothing that I do not like. I am looking forward to future updates and more forms being added. In addition, I am looking forward to using the system to its full capacity as my organizations grow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tammy Gonyea

It is a good program for what I have used it for so far. Tech support is superior!

Used weekly for less than 6 months
Reviewed 2017-05-17
Review Source: Capterra

Pros
The ease of use. Reports are easy to retrieve. Still learning it but so far like it. I like being able to view different players information and automatically send invoices as reminders.

Cons
There are a few things I run/ran into but so far have been easy to fix or incorporate into program so I cons as of yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Noah Eirich

A Great Experience

Used weekly for less than 6 months
Reviewed 2019-10-31
Review Source: Capterra

I now have a place to send my members.

Pros
The customer service, a man by the name of executive helped me. He was beyond helpful and did an outstanding job.

Cons
No cons listed. The overall service was exceptional

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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