TeamUp Features

TeamUp

Business management for independent fitness businesses

4.92/5 (50 reviews)

TeamUp Feature Summary

  • Appointment scheduling
  • Assessments
  • Attendance tracking
  • Automated billing
  • Check-in manager
  • Class pack purchasing
  • Class schedule management
  • Class scheduling
  • Client self service
  • Custom signup forms
  • Discount codes
  • Member portal
  • Membership management
  • One-off event planning
  • Online booking
  • Online store
  • Payment processing
  • Point of sale (POS)
  • Recurring plans
  • Referral tracking
  • Waitlists

Recreation & Wellness Feature Comparison

Most popular features of all Recreation & Wellness apps

Activity Dashboard (46 other apps)
Attendance Management (56 other apps)
Attendance Tracking (49 other apps)
Automated Billing (33 other apps)
Automated Scheduling (42 other apps)
Automatic Notifications (46 other apps)
Billing & Invoicing (49 other apps)
Calendar Management (52 other apps)
Class Scheduling (46 other apps)
Client Portal (36 other apps)
Credit Card Processing (42 other apps)
Customer Database (36 other apps)
Electronic Payments (62 other apps)
Event Scheduling (42 other apps)
POS (38 other apps)
Recurring Billing (34 other apps)
Registration Management (53 other apps)
Reminders (39 other apps)
Reporting & Statistics (51 other apps)
Website Integration (42 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


0 reviews

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Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


5 reviews

See all Android Apps

TeamUp Feature Reviews

25 reviewers had the following to say about TeamUp's features:

Siobhan Melandri

TeamUp does our admin whilst we run the business

2019-08-09

The system reduces our admin time to less than half an hour a day. The dashboard makes it easy to identify new customers, payments going through and any issues such as failed payments too.

Pros

It is easy to set up, update and is fully automated with secure card and DD payments within the system (transactions are up front with no invoices/payments to chase).

Cons

Yes, there would be some nice to have additional features, however, it does the key activities REALLY well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TeamUp


Hey Siobhan,

Thanks for the detailed review. Glad to be of service.

Kind regards,

TeamUp

Read more
Jessica Perrin

Excellent

2019-06-24

This minimise my admin time dramatically and need for class attendance spreadsheets.

Pros

Easy to set up Easy to use, for myself and customers Customer service and request call has always been excellent.

Cons

This would be great with notifications straight to my phone rather than emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lyra Gray

TeamUp- Happy Costumer

2019-10-30

The user interface and experience is exceptionally easy and we haven’t had any issue the way we did with mindbody

Pros

All of our customers love the functionality and the family portal.

Cons

I’d like this software to have more functionality with courses, id like it to be able to track other options like “trial classes” and “makeups” where we could easily add students into the roster in one of these categories, even if we don’t have them in an associated grouping.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Hayley Walker

Great System - easy to use and helping us run the business more efficiently

2019-10-30

Great system that is helping us track membership and class attendances a lot more efficiently than we did before.

Pros

Seems fairly simple to use once you get to know how it works. The team are excellent at TeamUp and are always on hand to answer one of my many queries as I get used to the system.

Cons

Nothing major - just spending time getting use to the system in the first instance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Emma Rhoads

A great tool if you invest the time

2018-12-04

We have used teamup for both staff scheduling and distributing calendar information to our customer base.

Pros

The ability to set very clear parameters of what people can see and do with their schedules is incredibly useful.

Cons

The print function leaves something to be desired. If you aren't very careful with the view you are using and the amount of data you want to see, you will not get a clear print-out.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Patti Henderson

Great for all the different roles in your life!

2018-10-18

Having the read only feature has allowed me to put my calendar in more hands without violating privacy.

Pros

Once you become more proficient, you can create recurring events, based on weekly, monthly, or as specific as the 3rd Sunday of the month.

Cons

I would love to have a share link that will share the Titles as well as the time of events, but not the details.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard Clarke

Saves Time and Removes Stress

2019-11-03

Wonderful, I love it, a real game changer.

Pros

"It makes life so much easier for the management team, the fitness instructors and the members, and it saves us time (and money) and removes stress x"

Cons

If a customer unregisters themselves from classes they do not show up on the slipping away report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 51-200 employees)

Ok look, I love Teamup

2018-12-19

Pros

Teamup has been an amazing shared calendar tool to utilize for my team.

Cons

It is so easy to use, it's free, it helps you stay organized, allows you to collaborate with others.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle Lawrence

Finally a Calendar we can all see and use

2018-08-15

This has been a great find to our company

Pros

Everyone in the company can see the events, meetings and schedule of the entire company

Cons

some employees had some difficulty understanding the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Landrigan

Great for Small Business

2019-01-10

Teamup helps our small business stay on the same page, it gives me great visibility into my colleagues travel and events.

Pros

. - Easy to create and add events.

Cons

- No login you need to have a unique link

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Taylor Gray

Makes life easier!

2019-05-22

Bookings, payments, ParQ forms, email reminders etc It allows me to look at a variety of reports from attendances to income which is great for monitoring which areas of my business I need to focus on.

Pros

Easy to use, gives my business a professional feel, saves time, great customer service.

Cons

My only issue would be using TeamUp on my phone isn’t always great. There’s no option to go back 1 screen, I always have to go back to the start when in a menu. Not a big deal though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Trevor Commons

TeamUp

2019-08-29

Overall both myself as the business Owner and my clients/members like TeamUp for its ease of use , ability to book in advance for sessions via their straightforward easy to use App on their phone/ tablet or laptop, makes tracking sessions simple , tracking payments straightforward & the functionality is excellent.

Pros

Dead easy to use once set up, customer service when help or advise needed is second to none , extremely customer centric, friendly and helpful, highly recommend.

Cons

The only minor gripe I have is the membership payment software options used, GoCardless being the issue for me , payments into the business take too long to clear & process into the business account , no weekend or bank holiday payments, leading to then having to wait additional banking days which effects cash flow especially for a smaller facility... adding something like PAYPAL to the options would remedy this .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from TeamUp


Hi Trevor!

Thanks for the great review!

We have PayPal available but hide by default because it just doesn't work as well as the other processors you are using.

Direct Debit does have some flaws but we find it a great all-rounder for your most loyal members.

The team will reach out and chat to you about the options available and we'll see what we can do to help.

Kind regards,

TeamUp

Read more
Gila Archer

A difference to a growing business

2019-09-06

I find it easy to follow and I like the fact I can set up notifications and welcome emails etc to go out automatically.

Pros

My clients can book on, they can see how many spaces are available in a class and it provides them with more flexibility than booking just a course.

Cons

The initial set up, deciding whether to set the system up as classes, courses etc and working out how it would work best for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Susanne Wharton

Great customer service & software

2019-04-15

Excellent experience. Has modernised and streamlined my business from what it was a few years ago.

Pros

Everything in one place, payments, bookings etc Customers like the software too

Cons

Would be nice to have a proper app clients could dowload Havnt really mastered the reports or the emailing function as yet but I’m sure help is available here for me to learn if I reach out to the team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TeamUp


Thanks for the review Susanne, great feedback. Please do reach out to us if we can help you with reporting.

Read more
Andrea Mitchell, MSW

Great for small team scheduling

2019-01-08

Pros

Allows us to everyone's schedule or select just the ones we want to see.

Cons

Don't like that the mobile app defaults to the person's whose name is first in the alphabet.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hayley Parry

Use Team up to make life easier

2019-05-10

Overall, I spend less time at my computer but with the same results, my clients are happy and find the online booking system easy to use and I feel confident knowing that as a customer, I can voice any concerns I may have without fear of judgement and the team will work hard to guide me the best way to resolve them.

Pros

Team Up is an amazing piece of software which has given me more free time to spend with family and friends which I can enjoy, knowing that the day to day management of my business is in safe hands :) It’s easy to use and one thing that really stands out for me is that the customer support is outstanding!

Cons

To be honest, the team are so open to listening and learning from their customers that any minor issue which may crop is sorted very quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Elle Reid

Wonderful!

2018-12-12

Pros

It is easy to use, has multi-calendar function.

Cons

It does not update automatically like Google calendar, but overall not a huge issue.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Denise Whittemore

TeamUp Review

2019-07-23

The support given during set up and ongoing has been amazing. Not only is there online support, TeamUp have always returned my calls, taken as long as needed to help with any questions. I have been given advice on different marketing ideas, which has been particularly helpful. I have also been offered suggestions to utilise all areas of the TeamUp software.

Pros

There is the scope to customise memberships and classes to suite your individual business.

Cons

Initially understanding how clients viewed TeamUp as opposed to the business user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TeamUp


Hi Denise,

Thank you so much for your detailed review!

TeamUp

Read more
Lorna Walker

Using Goteam up

2019-08-22

I like that the customer information is easy to access, updates can be made easily and the system is user friendly for my customers.

Pros

Ease of use to add classes Ease of use for customers New updates always added to suit our needs

Cons

Sometimes it can be quite time consuming to add new courses/classes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TeamUp


Hey Lorna,

Thanks for your review and feedback!

Kind regards,

TeamUp

Read more
Angela Cresswell

Great booking software

2019-05-15

Lots of helpful features like a dashboard, class passes, courses etc.

Pros

It was easy to set up and the customer support was really friendly and helpful

Cons

I haven't found anything that I don't like about it so far

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard Davies

Great Membership System

2019-11-03

Team Up provides a solid membership base and class booking system easy to use either as back-office administrator or user

Pros

"It has everything to service a fitness business, membership payments, class bookings.

Cons

It is pretty straight forward like any software once you get used to it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TeamUp


Hi Richard,

Many thanks for your review.

TeamUp

Read more
Ursula Beele

With thanks to TeamUp

2019-09-27

It allows me to teach more classes in the week and expand the business.

Pros

Whats not to like! Fast helpful helpdesk turnaround with patience even though you may have asked the same question umpteen times; ease of use, affordibility especially as a start up.

Cons

It would save even more time if we could please use fingerprint recognition to log onto the app on our mobile phones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Health, Wellness and Fitness company, 1-10 employees)

Great Booking System for small Pilates Studio

2019-04-06

Pros

Was easy to setup and is easy to use.

Cons

I'm in Australia and it doesn't offer SMS notifications to customers here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Susan Spelling

Great product

2019-08-05

Great from the beginning

Pros

Easy to use, UK company, excellent customer service

Cons

Took ages to have an app facility to use with mobile device

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TeamUp


Hey Susan,

Thanks for your review, and we're pleased that we've been of service.

Kind regards,

TeamUp

Read more
Omeil Walker

first time users

2018-12-07

the best thing is you only need to set everything up once then you can just do the simple changes as and when you need and you not only get online support you call them directly for support.

Pros

this by far the best software if you have a fitness business. the staff pull out all the stops for best customer service I have ever experienced, they book me in for more call whenever​ I needed help, to get your account set up and they always​ follow up to make sure I am doing good and see if I need any help more help.

Cons

they only bad things if you new get overwhelmed easy​ or you just only 1-2-1 training may not get the full benefit​ as you doing classes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more