TeamUp Features

TeamUp

Business management for independent fitness businesses

4.94/5 (81 reviews)

TeamUp Feature Summary

  • Appointment scheduling
  • Assessments
  • Attendance tracking
  • Automated billing
  • Check-in manager
  • Class pack purchasing
  • Class schedule management
  • Class scheduling
  • Client self service
  • Custom signup forms
  • Discount codes
  • Integrations
  • Member portal
  • Membership management
  • One to one
  • One-off event planning
  • Online booking
  • Online classes
  • Online store
  • Payment processing
  • Point of sale (POS)
  • Recurring plans
  • Referral tracking
  • Waitlists

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Attendance Management
Attendance Tracking
Automated Billing
Automated Scheduling
Automatic Notifications
Barcode Scanning
Behavior Tracking
Billing & Invoicing
Calendar Management
Class Scheduling
Client Management
Client Portal
Credit Card Integration
Credit Card Processing
Custom Forms
Customer Database
Customer Experience Management
Customizable Branding
Customizable Reporting
Customizable Templates
Discount Management
Electronic Payments
Employee Management
Event Calendar
Event Scheduling
Instructor Scheduling
Inventory Tracking
Member Account Access
Online Booking Integration
POS
POS Integration
Payroll Management
Progress Reports
Progress Tracking
Real Time Reporting
Receipt Management
Recurring Billing
Recurring Tasks
Referral Tracking
Registration Management
Reporting & Statistics
Sales Reporting
Self Service Portal
Tagging
Third Party Integration
Visitor Registration
Website Integration
Widgets
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Attendance Management
Attendance Tracking
Automated Billing
Automated Scheduling
Automatic Notifications
Barcode Scanning
Behavior Tracking
Billing & Invoicing
Calendar Management
Class Scheduling
Client Management
Client Portal
Credit Card Integration
Credit Card Processing
Custom Forms
Customer Database
Customer Experience Management
Customizable Branding
Customizable Reporting
Customizable Templates
Discount Management
Electronic Payments
Employee Management
Event Calendar
Event Scheduling
Instructor Scheduling
Inventory Tracking
Member Account Access
Online Booking Integration
POS
POS Integration
Payroll Management
Progress Reports
Progress Tracking
Real Time Reporting
Receipt Management
Recurring Billing
Recurring Tasks
Referral Tracking
Registration Management
Reporting & Statistics
Sales Reporting
Self Service Portal
Tagging
Third Party Integration
Visitor Registration
Website Integration
Widgets
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Attendance Management
Attendance Tracking
Automated Billing
Automated Scheduling
Automatic Notifications
Barcode Scanning
Behavior Tracking
Billing & Invoicing
Calendar Management
Class Scheduling
Client Management
Client Portal
Credit Card Integration
Credit Card Processing
Custom Forms
Customer Database
Customer Experience Management
Customizable Branding
Customizable Reporting
Customizable Templates
Discount Management
Electronic Payments
Employee Management
Event Calendar
Event Scheduling
Instructor Scheduling
Inventory Tracking
Member Account Access
Online Booking Integration
POS
POS Integration
Payroll Management
Progress Reports
Progress Tracking
Real Time Reporting
Receipt Management
Recurring Billing
Recurring Tasks
Referral Tracking
Registration Management
Reporting & Statistics
Sales Reporting
Self Service Portal
Tagging
Third Party Integration
Visitor Registration
Website Integration
Widgets
Visit WebsiteCompare App

Mobile apps

iOS App


19 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


31 reviews

TeamUp Feature Reviews

25 reviewers had the following to say about TeamUp's features:

Siobhan Melandri

TeamUp does our admin whilst we run the business

2019-08-09

The system reduces our admin time to less than half an hour a day. The dashboard makes it easy to identify new customers, payments going through and any issues such as failed payments too.

Pros

It is easy to set up, update and is fully automated with secure card and DD payments within the system (transactions are up front with no invoices/payments to chase).

Cons

Yes, there would be some nice to have additional features, however, it does the key activities REALLY well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TeamUp


Hey Siobhan,

Thanks for the detailed review. Glad to be of service.

Kind regards,

TeamUp

Read more
Anna Surowiec

EPIC!

2020-02-25

-epic detailed reporting -great integration of various payment systems -birthday and attendance tracking -epic app that had zero bugs in the last 2 years ive been using it -wonderful customer service, whose basically just contacting us when there is a new feature or ideas for improvements required :-)

Pros

I've tested many members' management software options including the very overpriced Mindbody.

Cons

the fact that it was not available a few years back? ;-) It would have saved me a LOT of money, time and most of all stress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Perrin

Excellent

2019-06-24

This minimise my admin time dramatically and need for class attendance spreadsheets.

Pros

Easy to set up Easy to use, for myself and customers Customer service and request call has always been excellent.

Cons

This would be great with notifications straight to my phone rather than emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amber Brammah

Brilliant resource

2020-02-22

Using TeamUp has made the running of my classes much more streamlined.

Pros

I like that there are links to 3rd party payment providers.

Cons

There are a few features missing, or that involve my input, where I'd rather it was automated. It's quite expensive but I do believe it's worth the money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle Lawrence

Finally a Calendar we can all see and use

2018-08-15

This has been a great find to our company

Pros

Everyone in the company can see the events, meetings and schedule of the entire company

Cons

some employees had some difficulty understanding the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard Clarke

Saves Time and Removes Stress

2019-11-03

Wonderful, I love it, a real game changer.

Pros

"It makes life so much easier for the management team, the fitness instructors and the members, and it saves us time (and money) and removes stress x"

Cons

If a customer unregisters themselves from classes they do not show up on the slipping away report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Landrigan

Great for Small Business

2019-01-10

Teamup helps our small business stay on the same page, it gives me great visibility into my colleagues travel and events.

Pros

. - Easy to create and add events.

Cons

- No login you need to have a unique link

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Lyra Gray

TeamUp- Happy Costumer

2019-10-30

The user interface and experience is exceptionally easy and we haven’t had any issue the way we did with mindbody

Pros

All of our customers love the functionality and the family portal.

Cons

I’d like this software to have more functionality with courses, id like it to be able to track other options like “trial classes” and “makeups” where we could easily add students into the roster in one of these categories, even if we don’t have them in an associated grouping.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Hayley Walker

Great System - easy to use and helping us run the business more efficiently

2019-10-30

Great system that is helping us track membership and class attendances a lot more efficiently than we did before.

Pros

Seems fairly simple to use once you get to know how it works. The team are excellent at TeamUp and are always on hand to answer one of my many queries as I get used to the system.

Cons

Nothing major - just spending time getting use to the system in the first instance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Patti Henderson

Great for all the different roles in your life!

2018-10-18

Having the read only feature has allowed me to put my calendar in more hands without violating privacy.

Pros

You can start with the very basic calendar, entering each event individually.

Cons

I would love to have a share link that will share the Titles as well as the time of events, but not the details.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Maggie Elliott

Great software with excellent customer service

2019-12-29

Above all their customer service is far above average.

Pros

Ability to manage classes, customers, memberships and payments all in one place.

Cons

I’d also like to be able to schedule personal training on the software but this isn’t possible whilst I have to create specific blocks of time as opposed to offering open hours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nick Lane

Great Software for Busy People!

2020-02-22

I initially resisted getting any software to automate class bookings, taking payments etc, but finally took the leap....and wish I'd done it sooner!

Pros

Integrates well with current website. Automates tricky areas of the business.

Cons

Sometimes a bit complicated to set up new classes etc up, but probably because I haven't needed too much!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Emma Rhoads

A great tool if you invest the time

2018-12-04

We have used teamup for both staff scheduling and distributing calendar information to our customer base.

Pros

The ability to set very clear parameters of what people can see and do with their schedules is incredibly useful.

Cons

The print function leaves something to be desired. If you aren't very careful with the view you are using and the amount of data you want to see, you will not get a clear print-out.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 51-200 employees)

Ok look, I love Teamup

2018-12-19

Pros

Teamup has been an amazing shared calendar tool to utilize for my team.

Cons

It is so easy to use, it's free, it helps you stay organized, allows you to collaborate with others.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Claire Willett

Saves Time, Money and Stress!

2020-01-24

Incredibly good - the support is amazing with progressive development, working in tandem with their clients. It looks good and when you know which features you want to use, it is straight forward.

Pros

I can keep all client notes for the classes in one place, so any other teachers covering can easily track any issues they need to contend with in class.

Cons

It's not so easy for clients to sign their selves up if there are multiple classes and memberships to choose from, but this may be the generation of clients I deal with!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Taylor Gray

Makes life easier!

2019-05-22

Bookings, payments, ParQ forms, email reminders etc It allows me to look at a variety of reports from attendances to income which is great for monitoring which areas of my business I need to focus on.

Pros

Easy to use, gives my business a professional feel, saves time, great customer service.

Cons

My only issue would be using TeamUp on my phone isn’t always great. There’s no option to go back 1 screen, I always have to go back to the start when in a menu. Not a big deal though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Trevor Commons

TeamUp

2019-08-29

Overall both myself as the business Owner and my clients/members like TeamUp for its ease of use , ability to book in advance for sessions via their straightforward easy to use App on their phone/ tablet or laptop, makes tracking sessions simple , tracking payments straightforward & the functionality is excellent.

Pros

Dead easy to use once set up, customer service when help or advise needed is second to none , extremely customer centric, friendly and helpful, highly recommend.

Cons

The only minor gripe I have is the membership payment software options used, GoCardless being the issue for me , payments into the business take too long to clear & process into the business account , no weekend or bank holiday payments, leading to then having to wait additional banking days which effects cash flow especially for a smaller facility... adding something like PAYPAL to the options would remedy this .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from TeamUp


Hi Trevor!

Thanks for the great review!

We have PayPal available but hide by default because it just doesn't work as well as the other processors you are using.

Direct Debit does have some flaws but we find it a great all-rounder for your most loyal members.

The team will reach out and chat to you about the options available and we'll see what we can do to help.

Kind regards,

TeamUp

Read more
Velia Stagno

Brilliant software

2020-10-05

We moved to teamup from MINDBODY . The process has been a super fast and very smooth one.

Pros

Brilliant customer support

Cons

Instructor hours report not too suitable for yoga teachers payroll.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aurore Rowlands

Reliable system with great customer service.

2020-02-07

Pros

- reporting tool (monthly + daily reports) - reliable software, especially with payment collection which is key - customer support

Cons

- some elements could be made more user friendly (bulk selection on payment to skip etc)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Susanne Wharton

Great customer service & software

2019-04-15

Excellent experience. Has modernised and streamlined my business from what it was a few years ago.

Pros

Everything in one place, payments, bookings etc Customers like the software too

Cons

Would be nice to have a proper app clients could dowload Havnt really mastered the reports or the emailing function as yet but I’m sure help is available here for me to learn if I reach out to the team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TeamUp


Thanks for the review Susanne, great feedback. Please do reach out to us if we can help you with reporting.

Read more
Gila Archer

A difference to a growing business

2019-09-06

I find it easy to follow and I like the fact I can set up notifications and welcome emails etc to go out automatically.

Pros

My clients can book on, they can see how many spaces are available in a class and it provides them with more flexibility than booking just a course.

Cons

The initial set up, deciding whether to set the system up as classes, courses etc and working out how it would work best for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Hayley Parry

Use Team up to make life easier

2019-05-10

Overall, I spend less time at my computer but with the same results, my clients are happy and find the online booking system easy to use and I feel confident knowing that as a customer, I can voice any concerns I may have without fear of judgement and the team will work hard to guide me the best way to resolve them.

Pros

Team Up is an amazing piece of software which has given me more free time to spend with family and friends which I can enjoy, knowing that the day to day management of my business is in safe hands :) It’s easy to use and one thing that really stands out for me is that the customer support is outstanding!

Cons

To be honest, the team are so open to listening and learning from their customers that any minor issue which may crop is sorted very quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea Mitchell, MSW

Great for small team scheduling

2019-01-08

Pros

Allows us to everyone's schedule or select just the ones we want to see. Mobile app works well.

Cons

Don't like that the mobile app defaults to the person's whose name is first in the alphabet.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Claudia Fischer

Great product Amazing customer support

2020-02-18

TeamUp offerte Same services to all users, the price changes according to the billable customers in the previous month.

Pros

There are often updates with new functions added, new reports etc. There's also a To do List which reminds you to complete actions left pending.

Cons

The visualisation of the bookings could perhaps be simplified, though it does work well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joseph Gazzard

Positive

2020-01-28

Pros

Easy booking in system for classes each day and food waitlist notifications

Cons

Quite expensive as membership has increased but worth it overall

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more