TeamUp Features

It's to use, easy to add new classes, new teachers and easy to change things once live. Nice new dashboard. nice links directly to classes, courses, memberships. nice marketing tools

A customer can't bring a guest without having creating a new customer account for their guest. Been told many time this is frustrating for customers. Desktop is better than the app. the app often gets suck when doing anything with dates, adding / changing times. Customer service response times has slowed down, but when there is a response the help is always excellent

Manages my client bookings and payments without too much effort

Changing classes is complicated when you want to do something in the future

I was worried about moving from another platform to TeamUp initially, but I shouldn’t have worried. It’s a very user-friendly system and my clients swapped over with ease! On the rare occasion I’ve struggled with the system, TeamUp are on hand to help quickly, and their FAQ pages are fantastic. Their support & advice through lockdown & returning to the new ‘normal’ was invaluable. I recommend this to every studio owner who wants to reduce their stress & admin time!

Initially their Zoom integration felt ‘clunky’, but after feeding back to TeamUp there were some changes made to make it seamless!

I like the people and the quality of the support / customer service more than I do the software. The software does the job relatively easily but there are features I wish I had. The great thing about TeamUp is that they listen to your needs and then take action on the things you want and need.

The illability to have 7 day free trial as a stand alone thing. It has to be a membership which means it counts in your reports as a customer when it is not. Also as a lead magnet the link to a 7 day free trial created as a membership means you can’t direct new leads directly to team up as there are too many loops for a new customer to jump through before they enter there contact details and book in there free sessions . You need to think more about lead generation and how you can help us with this . Also not being able to take customers card details when they do a free trial so payment is taken on day 8 ks a really problem for me.

Its easy to use software ideal for beginners and people with a small member database.

The reporting needs to be greatly imported we have used this software for nearly 6/7 years. Has always been good and they adapted well to the lockdowns. However they are a bit slow with release updates and features that to me are critical to a business like ours such as better reporting filter or 1 click reports. Time is crucial now more than ever, for us things such as a report where we can click to see what clients haven't attended for a week or to could be a gam changer for retention. Unfortunately without spending time clicking around or downing reports sorting you cant get this data.

TeamUp is great. It allows us to manage class bookings, take payments, create memberships, and even manage staff, all in one place. The On demand feature is also a great added bonus and allows us to great online membership as well as studio memberships.

There’s not much I don’t like about TeamUp. I think it would be useful to allow customers to book all of there classes in one go by ticking a box. We allow our customers to book 90 days in advance so it can be quite frustrating for members to go in and out booking one class at a time

It runs itself and new clients just show up at my door

Book holidays on the calendar and pro [SENSITIVE CONTENT] next payments.

As soon as I started using TeamUp it was like I got over half of my week back! Previously, I had been invoicing clients for their class passes, manually taking bookings, getting clients to manually fill out forms and it took up a huge amount of time. TeamUp streamlined the way that my business operates immediately, freeing up my time to focus on delivery and marketing.

For me as a small business I'd like to see the threshold raised slightly for the second tier of the monthly subscription price. Currently it sits at 50, perhaps 75 would be better. I'd also like the "New" status to automatically be removed from a client after they've attended their first class. I'd also like to see more customisation options for notifications for courses.

How top notch the customer support and onboarding is! I also love how easy it is to use. I love the reporting and how easy it is to extract information. I just love everything! It's great! and they only charge you based on how many customers you have which makes perfect sense!

Sometimes my customers struggle to understand how it works which can be resolved but I personally don't spend enough time teaching them!

I love this software, it allows me to schedule multiple fitness classes and keep track of payments and class attendances easily.

I find it difficult to view it as a customer, to see what their experience is like. Occasionally people find signing up to classes difficult. Sometimes I try to send people a link to get to the page they want to get to but it doesn't work because I'm on a business account.

The ability to have a waitlist. As my classes are small a waitlist is an essential feature. The cancellation policies are clear, maximising my attendances.

Some features feel clunky although a much smoother experience with recent developments

All in one package, integrated with my website so my clients access mainly through there. When the lockdowns hit, TeamUp were really quick to integrate with Zoom which removed so many headaches.

Not sure the dashboard updates itself all the time, some of the attendance figures don't ring true.

So simple once set up it just runs in the background with little imput, covers everything we need as a small fitness buisness

Not all customers are aware that on single payments the Direct debit comment does not mean monthly amounts taken but rather just one payment.

The adaptability for our type of business, customization and ease to use and implement. Very intuitive also for administration and teachers

Very little customizable interface features for the look and feel of the business. The app could be more complete (but the basics are covered)

Ease of use for both user and provider.

Support is poor as it is difficult to get answers to questions but once answered the issues are resolved quickly

I love that it was able to handle both Class Passes, and courses, and monthly subscriptions. For the Class Passes, I hold the same class in different locations throughout the week, and my clients are able to attend any one. My business you would have thought was super-simple, as I'm just one instructor, but it's suprising how many 'exceptions' to my standard classes I've had to accommodate as part of my business, and mostly TeamUp has been flexible enough for me to figure out a way to set it up. For example, my First Class Free policy, that I was able to create a special single-use pass for. Something as simple as a Class Pass can be surprisingly complicated when you think about all the options....but teamUp handles pretty much everything I've needed.

The reports are pretty useless for revenue forecasting or for much real customer management. It's not possible to email a list of 'people who have ever attended my Friday class' for instance - important for when I have to cancel at the last minute, and I know that not everyone who will turn up has actually registered. Also i would love a report showing how many class passes were outstanding, so I could anticipate when people would need to be renewing. From the courses, the one feature that I've found difficult to implement is for my dance classes, where there could be a couple, or an individual. TeamUp expects one person = one admission = one price, so handling couples or multiple registrations under a single name is not possible without some creativity!

Ease of use, price and support is all top notch

They could roll out a all in one payment option for instant payments instead of third party

Dead easy to use once set up, customer service when help or advise needed is second to none , extremely customer centric, friendly and helpful, highly recommend.

The only minor gripe I have is the membership payment software options used, GoCardless being the issue for me , payments into the business take too long to clear & process into the business account , no weekend or bank holiday payments, leading to then having to wait additional banking days which effects cash flow especially for a smaller facility... adding something like PAYPAL to the options would remedy this .

Hi Trevor! Thanks for the great review! We have PayPal available but hide by default because it just doesn't work as well as the other processors you are using. Direct Debit does have some flaws but we find it a great all-rounder for your most loyal members. The team will reach out and chat to you about the options available and we'll see what we can do to help. Kind regards, TeamUp

I like the most that save me time to manage clients, payments, statistic, booking, online planing and all the rest.Its all so great about this software

For me I'm missing the option to add a membership fees when someone buy one of our membership options. I would like that that amount could be add directly when you are a new member and you choose one of our options. I'm missing the option of giving the access to one of my Managers , of seen everything about the account unless the Rapport of money we get , I mean I would like to give access to everything but Not to the amount of our benefits.Missing the option of Only buying one entrance without having to creat the Entire Account ( with password etc, ) would be nice for people who comes just for trying , fill up Only name, and mail and phone and payment, and some conditions but not the entire process of opening and account ....

I enjoy having a real time look at what is happening NOW with my students as well as what has happened historically

I don’t like the ‘custom’ section for time periods - sometimes I quickly like to scroll back 18 months to see what was happening and it only automatically sends you back to only 12 months.I was unhappy with the ‘at a glance’ graphs/pie charts of cash flow etc but now that’s been amended with enhanced features

Easy to set up and use as admin. Love all the automation as saves a lot of time and effort.User friendly for members too

Would like to be able to customise and brand the payment page to look more like my landing page

I use it because I needed something that was affordable for a small team. For the price I get my needs meet, while I have to ignore several MAJOR stumbling blocks to managing my schedule and incoming payments.

There are several things that I would change IMMEDIATELY but they seem not to be a priority so the TEAMUP team. Go figure... apparently they are not end users.When a client "purchases" a package they DON'T purchase anything. They agree to purchase/pay in the future. But the system allows them to proceed as if they have paid and purchased in real time. Later when you go back and reconcile your books...

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It’s just really easy to use and intuitive. It feels like it has been designed by a fitness professional who actually uses it

Nothing yet. It would be nice if I could have a separate calendar for staff to add their availability for the month ahead so I could know who is free to work which session and then allocate them

As a studio owner of 25 years and seen staggering changes in how we run our business in all that time I am delighted to be leaving this review. Having been with Mindbody and got thoroughly fed up with constant price hikes I looked around for an alternative. We moved to Teamup in 2016 and have been with them since. The easiest switch from Mindbody to them - mainly because they have done it so often, it was seamless. Most of all its the team behind Teamup that makes this an easy decision. They have the same values of looking after their clients as we do. You don't run a studio and retain clients for years as we have managed for this long without a lot of input into client retention. Lots of great flexibility and easy to use.

There are always things that can be improved and we have the chance to comment on a wish list that others can see too and if's its a good idea or a great improvement, they make it happen.