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The best management software for fitness businesses.
Functionality
4.6
/5
325
Total features
113
9 categories
TeamUp features
Common features of Fitness software
Emma H.
Sports, 1-10 employees
Used daily for 2+ years
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Pretty good
I like mostly that it’s Easy access to members & their details.
I dislike that You can’t stop a member purchasing a membership
Siobhan M.
Health, Wellness and Fitness, 1-10 employees
Used daily for 1-2 years
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Excellent. The system reduces our admin time to less than half an hour a day. The dashboard makes it easy to identify new customers, payments going through and any issues such as failed payments too. Everything else is automated, with customers also able to buy or upgrade additional memberships too.
TeamUp is a great membership system. It is easy to set up, update and is fully automated with secure card and DD payments within the system (transactions are up front with no invoices/payments to chase). Other useful features such as trigger emails automatically welcome customers, remind them of bookings, tell customers how to get to my business. There are also great billing features that allow you to freeze memberships, automatically skip payments and take ad hoc payments too. We have tried other systems that promise much, however, have recently moved back to TeamUp as for membership management it is hard to beat..
There are no cons to using this system. Yes, there would be some nice to have additional features, however, it does the key activities REALLY well.
Hey Siobhan, Thanks for the detailed review. Glad to be of service. Kind regards, TeamUp
Amy A.
Performing Arts, 1-10 employees
Used daily for less than 6 months
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Great - the customer service is 10/10
Integrations available - I use this software to not only hold all my membership information centrally along with let students purchase & pay for classes but it also integrates with my accountancy software, my mailing list software so everything is easy to manage
It is expensive compared to a lot of other alternatives out there
Kirsty C.
Health, Wellness and Fitness, 1-10 employees
Used daily for 6-12 months
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10/10 - It does everything it says, and if / when it doesn't, the customer service look after it promptly and are very clear and concise. 10/10 service from start to finish
Everything and also when dealing with customer service, all an excellent service. Requesting feature updates and functionality has also been brilliant. Never an issue.
There is nothing I can think of that I dont like about this software
Ludovic B.
Sports, 1-10 employees
Used daily for 2+ years
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I win time, i pass less time on laptop and more time with client or managing my employees My clients are happy and the boxmate add-on will be a great evolution for us and our clients.
For sure the booking mode, the API simplicity, gocardless integration (but think price could be negotiated like some other software), calendar simplicity
billing, accounting to simple, we canned information on a bill or with complete method and not so visible after all on the bill, accounting could be easier if w could download all information (table, graph, rsesume in 1 pdf and/or 1 excel/calc/numer file. the store which is to simple and the method is so long to add an order, could improve it like and restaurant app with only 1 big screen ... At this...
Nick W.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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I would be happy to pay more if they had a better offering with better reporting email sequences amongst other things. There customer service is 5 star
Its easy to use software ideal for beginners and people with a small member database.
The reporting needs to be greatly imported we have used this software for nearly 6/7 years. Has always been good and they adapted well to the lockdowns. However they are a bit slow with release updates and features that to me are critical to a business like ours such as better reporting filter or 1 click reports. Time is crucial now more than ever, for us things such as a report where we can click to see what clients haven't attended for a week or to could be a gam changer for retention. Unfortunately without spending time clicking around or downing reports sorting you cant get this data.
Bev G.
Health, Wellness and Fitness, self-employed
Used daily for 2+ years
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Very positive. When I have had a problem, TeamUp support have the answers.
All in one package, integrated with my website so my clients access mainly through there. When the lockdowns hit, TeamUp were really quick to integrate with Zoom which removed so many headaches.
Not sure the dashboard updates itself all the time, some of the attendance figures don't ring true.
Teresa O.
Sports, self-employed
Used daily for 1-2 years
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Overall, I credit the overall success of my business model to the flexibility of TeamUp. Being able to set up the class passes, including the First Class Free, and having different pricing models for the various classes, courses, and subscriptions has been great. My clients are mostly all over 60 years old, and the fact that 95% of them find using the online registration easy...is amazing!
I love that it was able to handle both Class Passes, and courses, and monthly subscriptions. For the Class Passes, I hold the same class in different locations throughout the week, and my clients are able to attend any one. My business you would have thought was super-simple, as I'm just one instructor, but it's suprising how many 'exceptions' to my standard classes I've had to accommodate as part of my business, and mostly TeamUp has been flexible enough for me to figure out a way to set it up. For example, my First Class Free policy, that I was able to create a special single-use pass for. Something as simple as a Class Pass can be surprisingly complicated when you think about all the options....but teamUp handles pretty much everything I've needed.
The reports are pretty useless for revenue forecasting or for much real customer management. It's not possible to email a list of 'people who have ever attended my Friday class' for instance - important for when I have to cancel at the last minute, and I know that not everyone who will turn up has actually registered. Also i would love a report showing how many class passes were outstanding, so I could anticipate when people would need to be renewing. From the courses, the one feature that I've found difficult to implement is for my dance classes, where there could be a couple, or an individual. TeamUp expects one person = one admission = one price, so handling couples or multiple registrations under a single name is not possible without some creativity!
Ceris G.
Health, Wellness and Fitness, 1-10 employees
Used daily for 1-2 years
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Very Good!
The integrations are the main reason I started to used this software. The go cardless direct debit system is integrated with this software which is something I'd been looking for and hadn't found until I came across TeamUp. The support have been great. They have been very helpful from day 1. I am not the best with technology, any questions I have are replied to quickly with useful information to help run my business more efficiently.
I think the system is clear - however, some of my retired clients struggle with the system sometimes. I think this is because they don't read the information such as terms and conditions. What frustrates me is the 31 day cancelation duration when members don't read this and cancel via gocardless (not many do this) but the team up system doesn't' realise they have cancelled their direct debit any continues...
Trevor C.
Health, Wellness and Fitness, self-employed
Used daily for 2+ years
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Overall both myself as the business Owner and my clients/members like TeamUp for its ease of use , ability to book in advance for sessions via their straightforward easy to use App on their phone/ tablet or laptop, makes tracking sessions simple , tracking payments straightforward & the functionality is excellent.
Dead easy to use once set up, customer service when help or advise needed is second to none , extremely customer centric, friendly and helpful, highly recommend.
The only minor gripe I have is the membership payment software options used, GoCardless being the issue for me , payments into the business take too long to clear & process into the business account , no weekend or bank holiday payments, leading to then having to wait additional banking days which effects cash flow especially for a smaller facility... adding something like PAYPAL to the options would remedy this .
Hi Trevor! Thanks for the great review! We have PayPal available but hide by default because it just doesn't work as well as the other processors you are using. Direct Debit does have some flaws but we find it a great all-rounder for your most loyal members. The team will reach out and chat to you about the options available and we'll see what we can do to help. Kind regards, TeamUp
Zoe H.
Leisure, Travel & Tourism, 1-10 employees
Used daily for 2+ years
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The experience is positive - simple to use for myself and the coaches. It does everything I need it to do with our limited membership of 50.
Team Up is easy to use, to navigate around, to run reports and to manage income. It links with Zoom for online sessions. The Customer Service team are very helpful and knowledgeable. The chat function works well. As a scheduling system it is easy for our members to use too and to have on their home screens to access simply.
It works well for what I need it to do on a laptop. However It occasionally doesn't load from my mobile home screen.
Lee D.
Health, Wellness and Fitness, self-employed
Used daily for 2+ years
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I have used teamup as an a business for 6 years, it does everything I need it to and makes the administration of payments, memberships and class registration so much easier. It's easy to use at the both the back end of the system and as the user.
easy to use, not over complicated. The customer service and support is excellent.integrated easily with my word press website.I only use a fraction of what the software is capable of doing but it is does everything i need it to
It would be nice to have additional features to store clients programs but not essential
Mafalda m.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Saves time and keeps all data organised in one place.
It makes it very easy to track and control student's bookings, keep track of everyone's class passes and integrate with different payment systems so that it all syncs and works automatically without us having to do too much customer support.
Could be great if it could integrate mb way, a Portuguese payment system.And have more options / details / ways to customise the integration with zoom.
Larinda M.
Sports, 1-10 employees
Used daily for 6-12 months
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I find the team is obviously not end users who can't find the value in implementing the difference between "schedule" as a verb and "calendar" as a noun. As in "let's go look at the CALENDAR". and "let's SCHEDULE your lesson."
I use it because I needed something that was affordable for a small team. For the price I get my needs meet, while I have to ignore several MAJOR stumbling blocks to managing my schedule and incoming payments.
There are several things that I would change IMMEDIATELY but they seem not to be a priority so the TEAMUP team. Go figure... apparently they are not end users.When a client "purchases" a package they DON'T purchase anything. They agree to purchase/pay in the future. But the system allows them to proceed as if they have paid and purchased in real time. Later when you go back and reconcile your books...
Pete G.
Health, Wellness and Fitness, 1-10 employees
Used daily for 6-12 months
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Really good. Really pleased I moved over from Virtuagym. The customer service is exceptional and the price is really competitive too for a great product.
It’s just really easy to use and intuitive. It feels like it has been designed by a fitness professional who actually uses it
Nothing yet. It would be nice if I could have a separate calendar for staff to add their availability for the month ahead so I could know who is free to work which session and then allocate them
rebecca c.
Leisure, Travel & Tourism, 1-10 employees
Used daily for 2+ years
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Great, but expensive for my size of business.
It's to use, easy to add new classes, new teachers and easy to change things once live. Nice new dashboard. nice links directly to classes, courses, memberships. nice marketing tools
A customer can't bring a guest without having creating a new customer account for their guest. Been told many time this is frustrating for customers. Desktop is better than the app. the app often gets suck when doing anything with dates, adding / changing times. Customer service response times has slowed down, but when there is a response the help is always excellent
Karen G.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Freed up so much admin time, tons of automation, personal notifications and our clients find it easy to use. We are really happy with it. A great system run by really lovely people.
As a studio owner of 25 years and seen staggering changes in how we run our business in all that time I am delighted to be leaving this review. Having been with Mindbody and got thoroughly fed up with constant price hikes I looked around for an alternative. We moved to Teamup in 2016 and have been with them since. The easiest switch from Mindbody to them - mainly because they have done it so often, it was seamless. Most of all its the team behind Teamup that makes this an easy decision. They have the same values of looking after their clients as we do. You don't run a studio and retain clients for years as we have managed for this long without a lot of input into client retention. Lots of great flexibility and easy to use.
There are always things that can be improved and we have the chance to comment on a wish list that others can see too and if's its a good idea or a great improvement, they make it happen.
Lorenzo F.
Leisure, Travel & Tourism, 1-10 employees
Used daily for 2+ years
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Teamup has been one of the best decisions we’ve made and has made the friction of setting people up minimal. It has gained us lots of students and we can’t praise it enough.The team is also quick to respond to any questions.
It’s very easy to use, it has almost any feature and set up you can think of and it’s quick to use and flexible to fix when you add a new class or change an old one.The payments are easy too, to collect and set up how you want them. The memberships are easy to use and events are a cinch to set up and charge for.
Not many, only the lack of a grading system for martial arts classes, and the check ins could be nicer and easier a bit.
Claire W.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Incredibly good - the support is amazing with progressive development, working in tandem with their clients. It looks good and when you know which features you want to use, it is straight forward.
Using TeamUp removes the emotion and stress of having to chase clients for payment, not to mention the time required to do so. It means my relationship with the client is maintained, less time on admin, less financial accounting (I only account 3 x per year now instead of every month) I can spend more time do what I love - teaching and growing my business. Also, last-minute cancellations are paid for without any questions! I can keep all client notes for the classes in one place, so any other teachers covering can easily track any issues they need to contend with in class. Being able to take registers in class saves time and costs. TeamUp are continuously developing and working with their client's needs, I'm always impressed by this. The customer service is 2nd to none.
It's not so easy for clients to sign their selves up if there are multiple classes and memberships to choose from, but this may be the generation of clients I deal with! Plus the pro-rata amount that automatically bills if they do set their selves up doesn't fit into my payment model. So, I still tend to this. TeamUp fits into 80% of my business model amazingly well and has made me change the way...
Lyra G.
Health, Wellness and Fitness, 1-10 employees
Used daily for less than 6 months
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TeamUp has been a game changer for our business. We moved over from mindbody due to issues with family accounts and youth students. Once we made the change our issues with inaccurate rosters, and families being confused by the sign up process went immediately away. The user interface and experience is exceptionally easy and we haven’t had any issue the way we did with mindbody
Very easy to learn, very simple to implement. All of our customers love the functionality and the family portal.
I’d like this software to have more functionality with courses, id like it to be able to track other options like “trial classes” and “makeups” where we could easily add students into the roster in one of these categories, even if we don’t have them in an associated grouping. Also I’d like more automation with a true enrollment model and not have to manually control the software and flow. Right now...
Patti H.
Medical Practice, self-employed
Used daily for 2+ years
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I'm self employed and work prn. Having the read only feature has allowed me to put my calendar in more hands without violating privacy. They can see where I'm busy and where they can schedule me without having to call me every time. Saves everyone time and effort! I'm also involved in recreational clubs at a local and regional level, and organizing our schedule where everyone can see it, being able to interlink the clubs, pinning the link to our Facebook page, and then being able to link all of them into my personal calendar.... well, it keeps me sane! Thank you TeamUp for a great application!
For reference, I am not in any way a computer programmer. I have limited computer skills but am able to follow instructions and figure out most new applications with trial and error. I have found teamup to be very easy to set up. You can start with the very basic calendar, entering each event individually. It is easy to use on the computer or my phone, I can see events clearly, and edit them on...
I would love to have a share link that will share the Titles as well as the time of events, but not the details. Currently they can only see that the time is reserved and that's all. Other than that, I love it!
Anna S.
Health, Wellness and Fitness, 1-10 employees
Used daily for 1-2 years
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Benefits: -easy to use by admins -super user-friendly even for older clients -family set up is great! -epic detailed reporting -great integration of various payment systems -birthday and attendance tracking -epic app that had zero bugs in the last 2 years ive been using it -wonderful customer service, whose basically just contacting us when there is a new feature or ideas for improvements required :-)
I've tested many members' management software options including the very overpriced Mindbody. TeamUP is simply THE BEST! Even with my limited computer skills, everything is so intuitive that I have no problems using it. (Never read any manual or help page) Admin guys have ZERO issues and most importantly our customers never had any issues with it either. This software is already GREAT, simple, functional, fast and very affordable and yet the team is non stop bringing in new epic features. Reporting is very detailed and easy to navigate through.
the fact that it was not available a few years back? ;-) It would have saved me a LOT of money, time and most of all stress.
Holly T.
Health, Wellness and Fitness, self-employed
Used daily for 2+ years
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I’m using TeamUp to schedule my group mat classes and my private sessions, meaning payment is made prior to the lesson and my terms and conditions are clear when the client signs up. It saves lots of paperwork when the client completes all health & enrolment forms when signing up too!
I was worried about moving from another platform to TeamUp initially, but I shouldn’t have worried. It’s a very user-friendly system and my clients swapped over with ease! On the rare occasion I’ve struggled with the system, TeamUp are on hand to help quickly, and their FAQ pages are fantastic. Their support & advice through lockdown & returning to the new ‘normal’ was invaluable. I recommend this to every studio owner who wants to reduce their stress & admin time!
Initially their Zoom integration felt ‘clunky’, but after feeding back to TeamUp there were some changes made to make it seamless!
Carrie B.
Health, Wellness and Fitness, 1-10 employees
Used daily for 1-2 years
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Brilliant. Because the staff are so good
I like the people and the quality of the support / customer service more than I do the software. The software does the job relatively easily but there are features I wish I had. The great thing about TeamUp is that they listen to your needs and then take action on the things you want and need.
The illability to have 7 day free trial as a stand alone thing. It has to be a membership which means it counts in your reports as a customer when it is not. Also as a lead magnet the link to a 7 day free trial created as a membership means you can’t direct new leads directly to team up as there are too many loops for a new customer to jump through before they enter there contact details and book in there free sessions . You need to think more about lead generation and how you can help us with this . Also not being able to take customers card details when they do a free trial so payment is taken on day 8 ks a really problem for me.
Nicole U.
Leisure, Travel & Tourism, 1-10 employees
Used daily for 2+ years
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Our experience using TeamUp has been very positive. The features make running a Pilates studio so much easier. The Customer service team are so helpful and responsive.
TeamUp is great. It allows us to manage class bookings, take payments, create memberships, and even manage staff, all in one place. The On demand feature is also a great added bonus and allows us to great online membership as well as studio memberships.
There’s not much I don’t like about TeamUp. I think it would be useful to allow customers to book all of there classes in one go by ticking a box. We allow our customers to book 90 days in advance so it can be quite frustrating for members to go in and out booking one class at a time