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Twin Oaks Logo
Twin Oaks

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Club management solution for gyms, clubs & fitness centers

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Twin Oaks Features

Features Summary

Functionality

4.0

/5

20

Total features

37

4 categories

Twin Oaks features

Access Controls/Permissions
Alerts/Notifications
Appointment Management
Attendance Tracking
Billing & Invoicing
Booking Management
Class Management
Client Portal

Common features of Fitness software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Attendance Management
Attendance Tracking
Automated Scheduling
Billing & Invoicing

Price starts from

100

One-time payment

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.0

/5

20

Price starts from

100

One-time payment

visit website

Total Features

37

Unique features

  • Customizable Reports

  • Membership Renewals

  • Member Communication

  • Access Controls/Permissions

Functionality

4.4

/5

2.8K

Price starts from

55

Per month

learn more

Total Features

90

Features in Common

21

Unique features

  • Activity Tracking

  • Search/Filter

  • Life Coaching

  • In-person Trainer

Functionality

4.6

/5

841

Price starts from

25.99

Per month

learn more

Total Features

26

Features in Common

9

Unique features

  • Appointment Scheduling

  • Hybrid Trainer

  • eCommerce Management

  • Activity Tracking

Common Twin Oaks comparisons

Reviewers who mentioned features said:

SJ
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S J.

11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Desktop Version Review

Reviewed 8 years ago

The folks at Twin Oaks are all really great folks. The reps are helpful, the tech guys know their stuff, and the trainers are very well versed. We have the desktop version, which I am told is a very stripped-down version of their online version. We got the desktop version as we are not a large entity and wanted to try and maintain some control over our accounting and member management. It has turned...

Pros

Great personnel. Fair and upfront pricing. Office hours are generous, and a 24/7 line is made available for tech emergencies. Knowledgeable techs. A couple personnel are experience with Quick Books, so are great help if you have to transmit things to QB.

Cons

Interface is not intuitive or easy to use. If you are not in their area, you must get training over the phone and remote computer, which can be difficult to schedule for employees. Manual is huge, hard to follow and sometimes inaccurate. Customizing modules or pages is mostly impossible, so you are often stuck with a bunch of stuff/clutter on a page that you don't use or need.

PB
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Peter B.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Log history of industry knowledge

Reviewed 3 years ago

This is a robust software and a lot to learn. Support team is very helpful.

Pros

Secure and robust management of members. We have bern using the software and one of its earliest customers. New updates are keeping with the times.

Cons

Could use more accounting integration to accounting software.

Vendor response

Thanks Peter, always a pleasure working with you and your staff at Litchfield AC.

AR
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Verified reviewer

Health, Wellness and Fitness, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Very Basic

Reviewed 2 years ago

It is very basic and might be something for a small gym definitely doesn't work well with bigger gyms.

Pros

I liked the layout of the software. It was very easy to find most things. Response time from Twin Oaks was typically pretty quick.

Cons

I don't like that it is hard to use a calendar on their software and that you can not sync their calendar to your phone. We literally had to use 3 different calendars to keep track of appointments. Billing was a hassle. We would have members not bill and some bill. Others would put in cancelationsand still get billed. I also don't like how once a member is created its almost impossible to delete them or merge them with a different account. Also when we switched from softwares we ended up finding out that twinoaks wasn't even redeeming sessions for the trainers so we had clients with 120 sessions when they should've only had like 20. It was a mess.

LG
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Lance G.

Religious Institutions, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Twin Oaks software does the job

Reviewed 3 years ago

Positive. Staff is willing to help when needed and provide solutions.

Pros

We use Twin Oaks for membership in our church recreation center, which uses paid memberships for members and non-members. The Twin Oaks software has the flexibility to handle a number of different customer categories, a strong accounting feature and numerous ways to retain members. The response from Twin Oaks customer support is very good as well.

Cons

Renewing memberships before a member's expiration date can be confusing as well as shufflinf between different types of payments.

Vendor response

Thank you for taking the time to do a review Lance, we appreciate your input and feedback. Please let us know if we can help further and do some additional training for doing renewals.

RG
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Randi G.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Randi - STLFC

Reviewed 7 years ago

Our club has used Twin Oaks for 6+ years and are very happy with our experience. Tech support is available 24 hours with a call back feature, Carole in sales is amazing and so are most everyone I have worked with! Their historical tracking and business features make it possible to run our business the way we need to!

Pros

The sales and membership tracking make keeping up with our sales and growth super easy! The pricing has never changed or gone up at all, which is nice to know that that is set and not something we have to be concerned about.

Cons

Until you learn the software, it does not appear to be the most user friendly.

BB
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Buck B.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Review Twin Oaks Club Management

Reviewed 3 years ago

It has been very good for us and the addition of Twin Oaks handling our credit card processing has been very smooth.

Pros

The software is easy to use and train new employees on.

Cons

The reports are very frustrating as the instructions are not clear and selection criteria is extremely confusing. It is frustrating to run reports and not obtain report data that is consistent.

Vendor response

Thank you Buck for the feedback regarding the reports. We may of made too many options available in them. We will reach out to you to offer further assistance.

MY
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Mike Y.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GM

Reviewed 3 years ago

I love have a sign person to your club. Not called a 1800 number and get a redon call person that does not know your club.

Pros

the software Easy to use. Love the customer service

Cons

cant take/make payment on any device. Return of EFT Members can't see it or make a payment into the club post it on the 8th.

Vendor response

Hi Mike - thank you for the review. And yes, you can absolutely take a payment from any device and members can pay from anywhere they login to the Member Portal. We'll give you a call to show you how.

JM
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Jeff M.

Health, Wellness and Fitness, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Planet Fitness - Mexico

Reviewed 3 years ago

Software is reliable. Support is responsive. Software is simple and easy to use and implement.

Pros

Remote access as an admin. Ease of use and training of new employees. Support access is quick and efficient.

Cons

Submitting the draft manually. Automatic ability to remove bad billing from the draft after returns occur.

DS
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Desiree S.

Health, Wellness and Fitness, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Friendly and helpful staff

Reviewed 7 years ago

Collection Efforts

Pros

Ease of Use Sales package set up with timer reporting functionality remote desktop capability color schemes

Cons

Slow at times Unexpected errors or glitches at least once per week Random color scheme change sometimes when logging in

JS
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John S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent, best software on the market.

Reviewed 8 years ago
Pros

Using it for 20+ years in full entirety, all aspects. Support & service are outstanding and all billing functionality, Online components, and club management needs are fully met.

Cons

No cons were added to this review

CK
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Chad K.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Twin Oaks Review

Reviewed 7 years ago

Twin Oaks has delivered on streamlining our member management. Their support staff is stellar. I highly recommend Twin Oaks!

Pros

No pros were added to this review

Cons

No cons were added to this review