Twin Oaks Reviews

I liked the layout of the software. It was very easy to find most things. Response time from Twin Oaks was typically pretty quick.

I don't like that it is hard to use a calendar on their software and that you can not sync their calendar to your phone. We literally had to use 3 different calendars to keep track of appointments. Billing was a hassle. We would have members not bill and some bill. Others would put in cancelationsand still get billed. I also don't like how once a member is created its almost impossible to delete them or merge them with a different account. Also when we switched from softwares we ended up finding out that twinoaks wasn't even redeeming sessions for the trainers so we had clients with 120 sessions when they should've only had like 20. It was a mess.

I love the New App and the online access. We have used Twin Oaks for several years and the online system is much more user friendly!!! We are very happy so far with what they are doing!!!

The only thing I dislike about the new software is when down loading the app, on iPhone it is a little confusing, but I think that is an iPhone thing because it is super simple with an android.

Remote access as an admin. Ease of use and training of new employees. Support access is quick and efficient.

Submitting the draft manually. Automatic ability to remove bad billing from the draft after returns occur.

the software Easy to use. Love the customer service

cant take/make payment on any device. Return of EFT Members can't see it or make a payment into the club post it on the 8th.

Hi Mike - thank you for the review. And yes, you can absolutely take a payment from any device and members can pay from anywhere they login to the Member Portal. We'll give you a call to show you how.

Ease of use, functionality, pricing, customer support

At this time there were no features that were mising

Thank you, it's a pleasure working with everyone at SMOC!

We use Twin Oaks for membership in our church recreation center, which uses paid memberships for members and non-members. The Twin Oaks software has the flexibility to handle a number of different customer categories, a strong accounting feature and numerous ways to retain members. The response from Twin Oaks customer support is very good as well.

Renewing memberships before a member's expiration date can be confusing as well as shufflinf between different types of payments.

Thank you for taking the time to do a review Lance, we appreciate your input and feedback. Please let us know if we can help further and do some additional training for doing renewals.

In June of this year our fitness center migrated from the Twin Oaks Version 6 software to the new ADVANTAGE online system. What impressed me the most was the advance preparation and relatively seamless transition. We were able to customize our software to our industry and have been able to "tweak" it as we go. We have been able to customize reports to increase our sales by utilizing the sales breakdowns and targeting our advertising accordingly. Sales and Client Relations staff are readily available to answer any concerns or assist with formatting new reports or other requests as they occur.

Integrating with the new software was relatively seamless. As I stated we had an older Twin Oaks software product already in use. However, the change over occurred the end of June (Pandemic time) so we had trained our Front Desk staff and then there was constant change of personnel. Business was slower during this timeframe so there was not the normal frequency of using the system so the staff was...

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Thank you Nancy for your valuable input and feedback, much appreciated.

The software is easy to use and train new employees on.

The reports are very frustrating as the instructions are not clear and selection criteria is extremely confusing. It is frustrating to run reports and not obtain report data that is consistent.

Thank you Buck for the feedback regarding the reports. We may of made too many options available in them. We will reach out to you to offer further assistance.

Secure and robust management of members. We have bern using the software and one of its earliest customers. New updates are keeping with the times.

Could use more accounting integration to accounting software.

Thanks Peter, always a pleasure working with you and your staff at Litchfield AC.

From the beginning when we began extracting our data to the first monthly draft the Twin Oaks team was there guiding and assisting to make the process a success. We love the ongoing support and accessibility when we have question or need assistance.

At this time I don’t think we have any cons. The software is meeting our needs. We do like that they are always looking for ways to improve.

Thanks for the kind words Debbie. We're always striving to service & support our clients.

The software makes it easy for us to add and remove options to our Point of Sale System and it does a great job of providing us with a detailed sales analysis weekly, monthly and annually. It also is great for time keeping reports.

Our Clock in scanner misfunctions often for employees who are trying to clock in with their badge. It also makes it difficult manually to clock in because the employees have to change their password so often that they forget it. The biggest complaint is the merchant card service charges. Please try to shop for a new company that doesn't charge as much for credit card transactions.

Thank you for providing this review Terrence. We will reach out to you and take a look at what you're currently being charged as perhaps something is misaligned. Typically the CC rates are very competitive across the industry.

It’s an all In one system, I can pull reports of cancelations, sign ups club usage etc etc. Has a very good memo system for our members and is easy to navigate and use.

After a system update there has been a lot of new bugs, the support team has been hard at work fixing them though

Thanks for the review Russell, we appreciate the feedback. It's great working with you and all the staff at Motion Fitness.

Ease of Use Sales package set up with timer reporting functionality remote desktop capability color schemes

Slow at times Unexpected errors or glitches at least once per week Random color scheme change sometimes when logging in

A club like ours needs the services this kind of software offers.The staff has always been kind and knowledgeable even when dealing with a novice like me. I have turned down a great many software marketing companies who call upon us promising the world of services. Simply put no reason to change horses with yours has no bad habits as does whatever task you ask.

No cons were added to this review

No pros were added to this review

No cons were added to this review

It's easy and great

Somethings aren't that easy to Edit or delete.

Ease of use. Customer service.

None.

The sales and membership tracking make keeping up with our sales and growth super easy! The pricing has never changed or gone up at all, which is nice to know that that is set and not something we have to be concerned about.

Until you learn the software, it does not appear to be the most user friendly.

Great personnel. Fair and upfront pricing. Office hours are generous, and a 24/7 line is made available for tech emergencies. Knowledgeable techs. A couple personnel are experience with Quick Books, so are great help if you have to transmit things to QB.

Interface is not intuitive or easy to use. If you are not in their area, you must get training over the phone and remote computer, which can be difficult to schedule for employees. Manual is huge, hard to follow and sometimes inaccurate. Customizing modules or pages is mostly impossible, so you are often stuck with a bunch of stuff/clutter on a page that you don't use or need.

Using it for 20+ years in full entirety, all aspects. Support & service are outstanding and all billing functionality, Online components, and club management needs are fully met.

No cons were added to this review