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Upper Hand vs Gymcatch Comparison

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Overview

Upper Hand is a leading provider of sports and fitness management software that enables businesses to achieve more while...

Category Leaders

Gymcatch enables fitness business owners to save time, increase revenue, and give great customer service to their customers.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

75

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
£

10

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

5

4

3

2

1

35

27

9

8

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

5

4

3

2

1

138

15

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The software has improved tremendously, and is a great tool for a baseball & softball training facility. The software is easy to use, and very user friendly.

be

brad e.

We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has been friendly, engaging, informational, professional, and super helpful.

SS

Sean S.

I like that, even though we are new, I feel like we will get answers quickly to help us operate efficiently and provide that quality care to our customers.

MC

Myles C.

Pros

Great functionality (multiple bookings, packages), simple and clear for users, no bugs/glitches, reliable, secure, free trial, great customer service.

TP

Thomas P.

The customer support and advice/teaching videos are good to learn how to use. Integration into websites is great and the app looks good.

FS

Francis S.

I love the ease for customers to book fitness classes in advance. I can offer my customers different pricing packages too which Gymcatch help you to set up.

VD

Vanessa D.

Cons

Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded.

LM

Liz M.

Sometimes its very quick and other times it was 24-48 hours before a response came thru. This has been very frustrating as we have never used the software so we need answers quickly.

DL

Darren L.

I often have clients contact me, because they are struggling with the scheduling feature, as they are not able to easily access their lessons credits or past scheduled lessons.

TH

Tina H.

Cons

Not being able to delete a class. I had doubled up a class by mistake and wanted to delete it but found that quite hard to do.

SD

Sophie D.

My only struggle was I can't get the API to link to my website for direct booking.

SB

Shanley B.

I no longer needed to contact customers individually.

HM

Harjinder M.

  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features121
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Attendee Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Check-in/Check-out
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Committee Management
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Discount Management
  • Dues Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Facility Scheduling
  • File Sharing
  • Fitness Assessments
  • For Martial Arts
  • Forms Management
  • Group Registration
  • Group Scheduling
  • In-Game Analytics
  • In-person Trainer
  • Instructor Management
  • Inventory Management
  • Invoice Management
  • Marketing Automation
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Trainer
  • Onsite Registration
  • Payment Processing
  • Personalization
  • Point of Sale (POS)
  • Program Management
  • Progress Tracking
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Resource Scheduling
  • Room Booking
  • SMS Messaging
  • Scheduling
  • Secure Login
  • Self Check-in/Check-out
  • Self Service Portal
  • Session Notes
  • Social Media Integration
  • Sport Coaching
  • Staff Management
  • Student Management
  • Team Management
  • Template Management
  • Third Party Integrations
  • Timesheet Management
  • Transaction History
  • Visitor Management
  • Visitor Registration
  • Visual Analytics
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management
  • Total features113
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Attendee Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Check-in/Check-out
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Committee Management
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Discount Management
  • Dues Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Facility Scheduling
  • File Sharing
  • Fitness Assessments
  • For Martial Arts
  • Forms Management
  • Group Registration
  • Group Scheduling
  • In-Game Analytics
  • In-person Trainer
  • Instructor Management
  • Inventory Management
  • Invoice Management
  • Marketing Automation
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Trainer
  • Onsite Registration
  • Payment Processing
  • Personalization
  • Point of Sale (POS)
  • Program Management
  • Progress Tracking
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Resource Scheduling
  • Room Booking
  • SMS Messaging
  • Scheduling
  • Secure Login
  • Self Check-in/Check-out
  • Self Service Portal
  • Session Notes
  • Social Media Integration
  • Sport Coaching
  • Staff Management
  • Student Management
  • Team Management
  • Template Management
  • Third Party Integrations
  • Timesheet Management
  • Transaction History
  • Visitor Management
  • Visitor Registration
  • Visual Analytics
  • Wait List Management
  • Website Integration
  • Website Management
  • eCommerce Management

Integrations

  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • GoCardless
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Instagram
  • Mailchimp
  • PayPal
  • Perkville
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Squarespace
  • Stripe
  • Twitter
  • Wix
  • Wordpress
  • Xero
  • Zapier
  • Zoom
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • GoCardless
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Instagram
  • Mailchimp
  • PayPal
  • Perkville
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Squarespace
  • Stripe
  • Twitter
  • Wix
  • Wordpress
  • Xero
  • Zapier
  • Zoom