Starting from: $75.00/month
Pricing model: Subscription
Level 1 $75: Manage your schedule and programs, sell your services, communicate with clients. Level 2 $125: Manage auto-renewal memberships, automate payroll and client reminders. Level 3 $250: Manage your facility with resource management tools, manage retail and inventory. Level 4 Contact Us: Configurable enterprise solutions for franchise and multi-location businesses.
8 reviewers had the following to say about Upper Hand's pricing:
Hands down great customer service! Really a fantastic staff all the way around. The program itself is helpful, but I would like it to have more features.
Pros
The ease of payment
Good price
Cons
No phone app
Not customizable
Thank you for the review, Zach!
Rating breakdown
Likelihood to recommend: 8/10
Very good so far. A couple hiccups in the beginning but most of that was our team learning the SW and how to navigate around. The UH Post Sales and Customer Support teams are very good.
Pros
The SW platform allowed us to move off the "freeware" we were using to a combined platform at an affordable price. Although some of the features are not very intuitive, there are ways available to get what you need done.
Cons
Initial setup was not easy as there was no way of importing customer data that we had from other platforms, so we had to have all of our customer profiles created from scratch. Not a big deal, but time consuming.
Hi Kevin,
Thank you so much for taking the time to write a review.
We're happy to hear that our training and support teams have been helpful in getting your staff onboarded to the software. We are looking forward to growing with you!
Have a great day!
Rating breakdown
Likelihood to recommend: 8/10
The pricing is steep in comparison to the features.
Pros
I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts.
Cons
The software features are not robust enough to manage a facility. The reporting function lacks features to easily capture daily sales. The mobile reports feature doesn't exist. The software is great for clinics but cumbersome for recurring classes and front desk check in.
Hi Shanel,
Thank you so much for your review. We are glad to hear that setting up your programs and clinics is easy, and ease of use for your clients has been improved. We appreciate your feedback on how we can continue to improve to better serve your needs.
Have a great day!
Rating breakdown
Likelihood to recommend: 5/10
Overall I have had a very good experience with upper hand their customer service support is extremely efficient
Pros
Overall a very good product reasonably priced and very good customer service
Cons
I think the software overall is very good with constant upgrades
Hi Peter,
Thank you so much for taking the time to write a review.
We're thrilled to hear your positive feedback about our product, customer support, and constant upgrades. We put a lot of work into those areas, so we're glad to hear it's serving the purpose!
Have a great day!
Rating breakdown
Likelihood to recommend: 10/10
We have been a user since the beginning of when Upper Hand created their software. I have been able to grow my personal business along with the growth of Upper Hand. They have always listened to user ideas and have implemented many of our suggestions. They've been a great fit for our company.
Pros
Pretty easy to use. Reporting. Ease to duplicate events. Great customer service
Cons
Edit-ability of pricing and what is shown when a buyer gets a marketing email. Offer a check box system at check out.
Hi Chris,
Thanks for the kind words!
We're thrilled to hear that Upper Hand has been apart of your growth at STFA over the years - it's been great growing with you! Thanks for all of your feedback over the years and helping us continually improve.
Thanks again for taking the time to write up this review!
Rating breakdown
Likelihood to recommend: 10/10
My experience has been tremendous and the support stand has been more than I could have asked for.
Pros
Upperhand’s ease of use and ability to fit our dynamic workflow.
Cons
The software would increase in value by a better integration of features with one another.
Hi Ryan,
We appreciate the kind words! We're thrilled to hear our software fits into your business workflows and is easy to use - both things we aim to achieve.
We'd love to hear more about which software features you'd like to see better integrated together, and will reach out in hopes of scheduling a call.
Have a great day!
Rating breakdown
Likelihood to recommend: 10/10
Pros
EVERYTHING! This software allows you to do everything. Scheduling, coaching, registering... Love the mobile aspect and having everything at hand.
Cons
If you want everything, its gunna cost ya.
Hi Troy,
Thank you for taking the time to write a glowing review about Upper Hand. We are glad that you've enjoyed it!
Rating breakdown
Likelihood to recommend: 10/10
Pros
Support service was very good. One of the customer rep helped with sorting things out and was fairly available. From a sales standpoint, they make sure you feel comfortable and are persistent with you.
Cons
This software was sold with many promises that just didn't deliver. Having to pay the annual cost up front should have been a warning sign. We were sold on the concept this was a cheaper/better alternative to Mindbody. We were also sold on the fact we could get rid of our Shopify store. Once we paid, we soon learned the membership feature was still months from completion. We then discovered that replacing Shopify wasn't close to an option. I would have canceled at this point but they had our payment for the year. The disappointing part was we showed them our website, Mindbody site, and all the programs we offered and were told repeatedly Upper Hand could do nearly everything we needed ( or would soon). The membership features poor reports, the app was confusing to customers and was very limited in what we wanted to feature. We ended up using the events feature quite well, but then discovered the only way to provide refunds to send the customers emails to Upper Hand and they would issue refunds. Rather inefficient. It's a shame because they are based right here in Indy and we hoped to support local business. After complaining and asking for some sort of refund, I was told they would only refund the first two months on the year but couldn't refund the last few months of the previous year because "the books were closed". No offer to refund any of our annual payment. It's a shame but at the end of the day, I see we are not alone.
Hi Jim,
We are terribly sorry that you had a poor experience using Upper Hand. I know that upper management has been talking with you to make sure that this all gets resolved amicably.
If you could follow up with them, they will make sure that these issues are quickly resolved.
Thanks!
Upper Hand Team
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