Upper Hand Pricing Plan & Cost Guide

Upper Hand

Innovative sports and fitness software

4.09/5 (77 reviews)

Upper Hand Pricing

Starting from: $75.00/month

Pricing model: Subscription

Level 1 $75: Manage your schedule and programs, sell your services, communicate with clients. Level 2 $125: Manage auto-renewal memberships, automate payroll and client reminders. Level 3 $250: Manage your facility with resource management tools, manage retail and inventory. Level 4 Contact Us: Configurable enterprise solutions for franchise and multi-location businesses.

View Pricing Plans

Competitors Pricing

TeamUp

Starting from: 59.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

fitli

Starting from: 32.00/month
Pricing model: Subscription
Free Trial: Available

Twin Oaks

Starting from: 100.00
Pricing model: One Time License, Free
Free Trial: Available

SpAppz

Starting from: 250.00

Upper Hand Pricing Reviews

Pros
  • As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use.Sean S.Read the full review
  • I like the ease of this software, both for the customer and our company. It is super easy to send out marketing and information emails to all contact or select groups.Morgan R.Read the full review
  • I like that, even though we are new, I feel like we will get answers quickly to help us operate efficiently and provide that quality care to our customers.Myles C.Read the full review
Cons
  • Lacking several must have features that my new software program has. Also had numerous occasions where I cancelled a client but they continued to get charged through Upperhand.Tim B.Read the full review
  • We have a mix of repeat and new customers but for the most part we know when we’re seeing clients and classes. The fact that we still cannot make recurring events possible is ridiculous.Brandon H.Read the full review
  • I often have clients contact me, because they are struggling with the scheduling feature, as they are not able to easily access their lessons credits or past scheduled lessons.Tina H.Read the full review
86%
recommended this to a friend or a colleague

8 reviewers had the following to say about Upper Hand's pricing:

Zach D.

More features

Used weekly for 6-12 months
Reviewed 2016-12-05
Review Source: Capterra

Hands down great customer service! Really a fantastic staff all the way around. The program itself is helpful, but I would like it to have more features.

Pros
The ease of payment Good price

Cons
No phone app Not customizable

Response from Upper Hand


Thank you for the review, Zach!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Kevin G.

UH Implementation

Used daily for less than 6 months
Reviewed 2020-11-05
Review Source: Capterra

Very good so far. A couple hiccups in the beginning but most of that was our team learning the SW and how to navigate around. The UH Post Sales and Customer Support teams are very good.

Pros
The SW platform allowed us to move off the "freeware" we were using to a combined platform at an affordable price. Although some of the features are not very intuitive, there are ways available to get what you need done.

Cons
Initial setup was not easy as there was no way of importing customer data that we had from other platforms, so we had to have all of our customer profiles created from scratch. Not a big deal, but time consuming.

Response from Upper Hand


Hi Kevin,

Thank you so much for taking the time to write a review.

We're happy to hear that our training and support teams have been helpful in getting your staff onboarded to the software. We are looking forward to growing with you!

Have a great day!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Shanel E.

Upper Hand for facility owners

Used daily for less than 6 months
Reviewed 2020-01-21
Review Source: Capterra

The pricing is steep in comparison to the features.

Pros
I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts.

Cons
The software features are not robust enough to manage a facility. The reporting function lacks features to easily capture daily sales. The mobile reports feature doesn't exist. The software is great for clinics but cumbersome for recurring classes and front desk check in.

Response from Upper Hand


Hi Shanel,

Thank you so much for your review. We are glad to hear that setting up your programs and clinics is easy, and ease of use for your clients has been improved. We appreciate your feedback on how we can continue to improve to better serve your needs.

Have a great day!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review

Peter D.

Upper hand Review

Used daily for 2+ years
Reviewed 2020-01-30
Review Source: Capterra

Overall I have had a very good experience with upper hand their customer service support is extremely efficient

Pros
Overall a very good product reasonably priced and very good customer service

Cons
I think the software overall is very good with constant upgrades

Response from Upper Hand


Hi Peter,

Thank you so much for taking the time to write a review.

We're thrilled to hear your positive feedback about our product, customer support, and constant upgrades. We put a lot of work into those areas, so we're glad to hear it's serving the purpose!

Have a great day!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Christopher H.

Great Value

Used daily for 2+ years
Reviewed 2020-03-03
Review Source: Capterra

We have been a user since the beginning of when Upper Hand created their software. I have been able to grow my personal business along with the growth of Upper Hand. They have always listened to user ideas and have implemented many of our suggestions. They've been a great fit for our company.

Pros
Pretty easy to use. Reporting. Ease to duplicate events. Great customer service

Cons
Edit-ability of pricing and what is shown when a buyer gets a marketing email. Offer a check box system at check out.

Response from Upper Hand


Hi Chris,

Thanks for the kind words!

We're thrilled to hear that Upper Hand has been apart of your growth at STFA over the years - it's been great growing with you! Thanks for all of your feedback over the years and helping us continually improve.

Thanks again for taking the time to write up this review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Ryan S.

Upper Hand a great tool

Used weekly for 2+ years
Reviewed 2020-01-30
Review Source: Capterra

My experience has been tremendous and the support stand has been more than I could have asked for.

Pros
Upperhand’s ease of use and ability to fit our dynamic workflow.

Cons
The software would increase in value by a better integration of features with one another.

Response from Upper Hand


Hi Ryan,

We appreciate the kind words! We're thrilled to hear our software fits into your business workflows and is easy to use - both things we aim to achieve.

We'd love to hear more about which software features you'd like to see better integrated together, and will reach out in hopes of scheduling a call.

Have a great day!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Troy S.

World Class

Used daily for free trial
Reviewed 2019-04-03
Review Source: Capterra

Pros
EVERYTHING! This software allows you to do everything. Scheduling, coaching, registering... Love the mobile aspect and having everything at hand.

Cons
If you want everything, its gunna cost ya.

Response from Upper Hand


Hi Troy,

Thank you for taking the time to write a glowing review about Upper Hand. We are glad that you've enjoyed it!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

Minimize review

Jim L.

Was sold as alternative to Mindbody, far from the truth.

Used monthly for less than 6 months
Reviewed 2018-02-23
Review Source: Capterra

Pros
Support service was very good. One of the customer rep helped with sorting things out and was fairly available. From a sales standpoint, they make sure you feel comfortable and are persistent with you.

Cons
This software was sold with many promises that just didn't deliver. Having to pay the annual cost up front should have been a warning sign. We were sold on the concept this was a cheaper/better alternative to Mindbody. We were also sold on the fact we could get rid of our Shopify store. Once we paid, we soon learned the membership feature was still months from completion. We then discovered that replacing Shopify wasn't close to an option. I would have canceled at this point but they had our payment for the year. The disappointing part was we showed them our website, Mindbody site, and all the programs we offered and were told repeatedly Upper Hand could do nearly everything we needed ( or would soon). The membership features poor reports, the app was confusing to customers and was very limited in what we wanted to feature. We ended up using the events feature quite well, but then discovered the only way to provide refunds to send the customers emails to Upper Hand and they would issue refunds. Rather inefficient. It's a shame because they are based right here in Indy and we hoped to support local business. After complaining and asking for some sort of refund, I was told they would only refund the first two months on the year but couldn't refund the last few months of the previous year because "the books were closed". No offer to refund any of our annual payment. It's a shame but at the end of the day, I see we are not alone.

Response from Upper Hand


Hi Jim,

We are terribly sorry that you had a poor experience using Upper Hand. I know that upper management has been talking with you to make sure that this all gets resolved amicably.

If you could follow up with them, they will make sure that these issues are quickly resolved.

Thanks!
Upper Hand Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review