Virtuagym Reviews

I love how much the software has to offer! I wanted a software that does it all to automate some of the work. They have scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges, etc. The customer service has been amazing!

Because it has so much to offer, it has been a bit overwhelming setting it up and learning. However they offer lots of training videos and 1-on-1 training, you just need to set time aside for that.

Hi There! Thanks for leaving such a wonderful review for Virtuagym! We are glad that you are enjoying our product to take of your scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges. It sounds like Virtuagym is taking care of some heavy lifting so that you can focus on making the world a healthier place! We work very diligently to give you the...

Read more

Was easy to set up with the one on one help going over all features and way to use them. It make our book keeping easy and membership and payment management is awesome.

Tech support not available 24/7 if there is a problem can take days to fix. One of the features my members like most was when they scanned in at gym door it greeted them by name and told them how many credits they had left. One day it just stopped showing and after many phone calls still not back up.

Dear Dan, Thank you for providing us with your valuable insight. We are glad to hear about your positive experience with Virtuagym, and your feedback will be, of course, taken into consideration. As for the issue you mentioned you have been experiencing with the check-in system, please feel welcome to email us at support@virtuagym.com so we can look further into this and help you find a resolution! Team Virtuagym

Their workout trackers are awesome. I love that they integrate with different companies (though maybe not particularly well) as I was trying to set up an integration with AccuroFit and after two month, it still seems they cannot figure out how to do this. I purchased their recommended bioimpedance scales which is great because we are able to run gym challenges, and members love being able to track their lifting workouts and have a workout player whenever they want. We regularly use the community portal aspects of the software and the app based system makes it easy to talk to members and send notifications about specific things.

Their salespeople are good. Good enough that with their features alone they can convince you to purchase a YEAR LONG subscription without trying it out. By the way, they don't ever explain to you what features you're paying for or when your pricing goes up, why that happened because you accidentally made some changes that affect your subscription. The customer support team/on-boarding team is absolutely...

Read more

Dear Amy, We are glad to hear that you are enjoying the Tracking and the Community modules of our system but are devastated to hear that you had such negative experience with the service that you had received. We would love to reach out to you and see how we can improve the situation. Please check your in-box :)

The ability to create workouts with avatars for clients.

Schedule integration is a little confusing between the scheduler and Appointment Schedule. It would be a lot easier to manage if they communicated or were combined.

Dear Allie, Thank you very much for taking the time to share your feedback with us. We are thrilled to know that you have used the Coach module in such a good way. Lastly, merging the schedule and the appointment schedule is already part of our roadmap, so we will notify you, and the rest of our clients when this has been implemented. Please feel free to contact us at support@virtuagym.com if you need assistance. Team Virtuagym

-The new business analytics feature is going to a wonderful asset to our team -Setting up the app was clear- we had a lot of support from the team -We are able to manage various calendars and systems -The system is very user friendly -There are clear ways to customize the experience -customer service is pretty responsive to the needs of our organization

-We currently use Daxko billing software and the two systems do not naturally integrate. So our membership data doesn't track into Virtuagym -Programs aren't as customizable as we would like. Individuals have to have their own distinct log in and app in order to sign up for classes- it makes it difficult for doing open community events, or for parents/guardians to sign up their minor child to a class. (i.e people should be able to sign up for more than one slot. -The notifications/move reminders sent to clients-want to have that turned off -We had to work to have weight removed from the first questions that app asked -Overall, we want to have a more "holistic wellness" approach and this app is very normative in its approach to health.

Dear Amieris, We are delighted to hear about your positive experience with us. It is exciting to know that our system has met your expectations! we work very hard to ensure we provide our customers with a very high-notch product, so we are very appreciative to know our efforts have been paying off. As for the integration with Daxko, this is not currently part of our system but we will, of course, take your feedback into consideration for future planning. Let us remind you to share any further questions and ideas by emailing us at support@virtuagym.com. Team Virtuagym

No pros were added to this review

No cons were added to this review

Hi Daniel, Thanks for your nice review and for your accurate description of our service! It is great to see how well you are doing and how efficiently we are helping you run your business! Features such as push notification and superset editor (and much more!) are currently in our roadmap, and we hope they will be implemented soon, in order to make us deserve your A-grade! We thank you for the valuable time that you have spent to write this review, and please do not hesitate to reach out if anything! Have a great day, Walter - Virtuagym Customer Success Department

Virtuagyms user-friendly interface and integrations with other fitness apps and devices make it a valuable tool for fitness management. It offers a range of features for all gym owners, trainers, and clients.

Some features, such as nutrition tracking, are not as robust as other specialized apps. And the pricing could be considering for some users.

Hello Youngsook, We truly appreciate your fantastic review and the time you took to share your thoughts. Your feedback is highly valuable to us. If you ever feel the need to send us more feedback you can always reach out to through support@virtuagym.com Thanks again for this wonderful review. With kind regards, Team Virtuagym

The onboarding process was quick and easy. There are a few learning curves but these have been easy to manage as the platform itself has been rather intuitive to work with. The platform suits my needs for what I am using it for (class projects) and has been quite easy for my students and end-users to manage from the feedback received so far.

No major cons so far. I have had some trouble finding specific exercises in the library which can be somewhat time consuming, although the ability to create my own with a video link is a great help. I have had this issue when using other platforms as well.

The pros of the app is that everything is in one place- If both apps were more functional it would be nice be organized

none of the information in the food app is correct so its unusable. The exercise options are incredibly limiting. Customer service is unable to correct the issue and takes a week or more to answer your emails since they no longer have customer service via phone

Hi Sean, Thank you for your review. In order to be able to help our customers around the world, we have an open database in regards to our food and fitness apps. This means that anyone can always add new products in our database. Unfortunately, this does cause some pollution in our database occasionally. By reporting these products we are able to optimize our services. We do understand that this...

Read more

A good application for both personal use and professional use as it has a variety of functions. For personal use such as carrying an easy training plan to see short-term results. Business use leads to better performance in its use and project management

So far the application is very good help

Hello Neyli, Thank you so much for taking the time to leave us a review. We're very pleased to hear that you enjoy our software and that it has helped you to better manage your clients and their goals! Valuable feedback such as yours will help to give us an insight into your user experience so we can continue to improve our product every day. If you have have more feedback for us or a good idea or suggestion, you can always let us know via our contact page: https://virtuagym.com/contact. In addition, please never hesitate to reach out to our support team via support@virtuagym.com - We're happy to help! Thank you again for your time.

The only positive thing about virtuagym is being able to put our company's circuits in the app for clients to use during open session. However, we were told that we'd be able to film and upload our own exercises and that has only worked once. I've spent HOURS editing and uploading videos only to have them not work. It's beyond frustrating. It took 3 weeks to hear back about this issue and all I received was "Currently, there is a bug that is affecting a few portals the same way and it is almost ready for deployment by our software developers." 6 weeks later and the videos still don't work.

Everything about this software is a joke. We've had countless issues dealing with them and little resolve. The biggest issue we've had is the "system" copying contracts and adding unpaid credits to client’s profiles. We've had over 130 credits applied which is over $10,000 worth of sessions. I work for a small business and if we hadn't noticed this, we would be out of business. We’ve had contracts...

Read more

Hello Janine, We are of course very sorry to hear that you have had such an unfortunate experience. When dealing with software technology it is impossible to avoid bugs, issues, and glitches even for large companies like Google, Apple, Netflix, and Facebook. That, of course, does not make it any better for you as a business and can take away precious time and occasionally money. Unfortunately...

Read more

Coach Module (just the program part), I would say that customer centre a few times did a good job.

Finances, Schedule, Clint's Session Control (this part was horrible), Analytics never worked.

Dear Eduardo, Thank you for sharing this with us. We are very happy to hear you are pleased with our coaching module. Nevertheless, our team is continuously working on improving our product, and this is why we will be glad to learn more about your experience with the schedule and the financial portion of the system. If you agree, please email us at support@virtuagym.com to discuss this matter further. Team Virtuagym

-If you're looking to stick out against the competition, having your own branded app is a MUST. I feel like this company really understands that, with the private trainer sector being highly over-saturated with exercise enthusiasts trying to find a way to stand out. Everyone lives on their phones, so only makes sense to push towards that. I've had the idea for the longest time to get my martial arts...

Read more

-I wish the videos could be connected through different providers. Right now, the app uses YouTube to connect all my exercises to my videos in the app. It'd be nice to offer different means, like Vimeo. YouTube has restrictions to videos, like only being able to load 16 videos per day and sometimes loads slow. -Clients are unable to listen to their music at the same time as watching any of my videos....

Read more

Dear Itzak, Thank you kindly for your detailed review. We greatly value our clients' insights on what they enjoyed the most as well as the areas of opportunity. It has been a pleasure onboarding you into our system and we look forward to seeing your brand grow exponentially with this awesome tool at your disposal. Please do let us know if there is anything else we can be of assistance with. With warm regards, Anna Howard CS Manager

There were absolutely no pros using this product. Every other system I used was better 10 fold. I have used Mindbody, Acuity, Appointly, and other similar fitness apps.

1) They lied in their sales call. When I asked about payroll they navigated around the question and didn't answer it directly (they don't offer pay roll). They told me that it was a mindbody substitute and while it looked great, their appointment booking was in BETA with many of the features missing. When I told them that I was dissapointed that they lied about the software they denied everything....

Read more

"Dear, Josko Thank you for your review, We are very sorry to hear that your Virtuagym experience was not as you expected from the sales standpoint. During the sales process, your needs are analyzed and our sales team will adapt our different modules accordingly. Nevertheless, I understand that the lack of clear communication must be very frustrating for you. We will definitely look into the details of the communication that took place between our you and our team and address any possible areas of opportunity we may find on our way. Once again thank you for taking the time and sharing your opinion. With Warmest Regards, Virtuagym, "

Easy to create workouts and deliver them to my clients. Keeping track and accountability are major for keeping motivation. The business admin has been very helpful to keep finances easier

The customer service communication at the beginning with me was not good, take to long for getting and answer. I see they have been working on it, but still, lots more to do to improve post-sales client service

Dear, Alex! Thank you very much for sharing your experience with us. We are excited to read that you have found our workout components and administrative module useful when guiding your clients throughout their fitness journey! As a team, we want to sincerely apologize for the inconveniences you had experienced during your initial communication with our customer care division. We will continue working towards becoming more effective when addressing our clients' requests in order to deliver outstanding service! Once again thank you for your suggestions! With warm regards, Your Virtuagym family.

The colour scheme, the salesman was very good at talkinh up a bad product.

App, Software layout, lack of commmunication, no working phone lines ever.

Dear Jack, Thank you for bringing this to our attention. We are genuinely sorry to hear that our software did not meet your expectations. We work very hard to ensure we provide a high-notch service, so it is indeed very sad to hear that your experience with us was not up to par. Unfortunately, we are not able to tell much about your case as your business information was not given in the review details, however, we would like to address this in the best possible way, so If you are open to discussing your experience further, please feel welcome to email us at support@virtuagym.com. Team Virtuagym

From a users perspective it’s good, has pretty much everything you want.

The sales team will mislead you and try yo get the sale over the line, I was told the app could do things that it couldn’t (even have the recording) and the sales team didn’t even hold their hand up and apologise, they just tried to shift the blame onto me and say I made assumptions, which was clearly wasn’t the case, as the recordings Cleary show. The app is missing the most basic features, no activity...

Read more

Dear Gary, Thank you for bringing this to our attention. We are very sorry to hear that our product has not yet fulfilled your needs as presented during the sales process. We work very hard to ensure we provide high-notch software and high-quality customer service so it is indeed very sad to hear that your experience with us was not up to par. If you are open to discuss your experience further, please feel welcome to email us at support@virtuagym.com and we will be happy to work with you to find a resolution. Team Virtuagym

There were features such as app development that seemed exciting but we never got that far.

Buyer beware! There is a ONE YEAR CONTRACT that they quickly glaze over during your demo. We had 3 associates on the call and not one of us heard there was a 1 yr contract.

Dear Emily, Thank you for taking the time to leave your feedback. We are very sorry our service did not meet your expectations, however, being on a one-year-contract is something that is mentioned several times in the meetings you had with our consultants as we understand the importance of making it very clear to our clients. If you are open to discuss your experience further, please feel welcome to email us at support@virtuagym.com. With warm regards, The Virtuagym team

Customer service is friendly and easy to access

I give feedback all the time to customer service. I'm frustrated with Virtuagym. I've made several attempts to create motivating challenges for my Rockstar Clients only to be disappointed because Virtuagym is not working right and their data is not being processed into the challenge. This is soooo disappointing. I get my clients all excited for a challenge, they sign up and then it doesn't work. It creates mistrust from them in me and the app and it's a let down. Especially since I am a loyal customer with over 100 members. Also, STILL waiting after months on the sycn for Fitbit to be corrected.

Hi Anna. Thank you for sharing this with us! We are sorry to hear about the difficulties you have had with the challenges. We are already picking this fix up for a near-future release, so hopefully, this will have a positive impact on your business.

Different options members have with logging their information, easy manual check in process

Out dated, not being able to merge multiple favorites to one, active with a profile is misleading if the members have not completed the waiver for reporting, reporting features aren’t 100% helpful (shouldn’t have to export in order to run a report). With being with the company for a little over a year the system has went down a lot.

Dear, Jessica! Thank you very much for sharing your input in regards to our services and solutions. We are glad to hear that you've taken advantage of the data logging and manual check-in tools we have developed for our clients! Your feedback about the merging options, reporting features, and system steadiness is very valuable to us. We would love to have a conversation with you about the areas of opportunity previously mentioned, feel free to write us at support@virtuagym.com using the code JA24699 as the subject of the email. Sincerely, Your Virtuagym Family.

App with Exercise Library I thought would be a great thing for our business

Software is very annoying to figure out. I'm very good with this stuff and having several issues figuring out what does what. Alot of simple features, they just do not have the capability of doing for some reason..

Dear Ty, Thank you for bringing this to our attention. We are very sorry our software did not meet your expectations. We work very hard to ensure we provide a high-notch service, so it is indeed very sad to hear that your experience with us was not up to par. Unfortunately, we are not able to tell much about your case as your business information was not given in the review details, however, we would like to address this in the best possible way, so If you are open to discuss your experience further, please feel welcome to email us at support@virtuagym.com. Team Virtuagym

The Virtuagym software is awesome. It has allowed me to start up and run my company without having to worry about billing, scheduling, video workouts, etc. Customer service A+

No cons thus far, this software is a real blessing.

Dear Shuntunna, Thank you for taking the time to share your experience with us! We are incredibly grateful to have your support and recognition during this unprecedented time. Please feel welcome to email us at support@virtuagym.com if we can be of further assistance. Team Virtuagym

The billing and scheduling is what I like the most about this app. Billing- keeps the client updated on their payments amd how many credits they have on their account to be able to purchase sessions. Allowing the clients to be able to schedule the days they train. All easy to navigate and a smooth transition of adding my website to this app.

There will only be a few things I'd change a out this app, clients and the public, being able to write reviews. If the virtual avatar can showcase the muscle this being used, have it highlighted. To show the client the muscles being used in video not only through picture.also if it had a voice and talked the client through the workout. Also, hoping for some new updates on the avatar.

Dear Everton, We are thrilled to hear about your positive experience with us! Our daily commitment is to work on improving our services, so this is why we greatly value our customer's feedback. Please do not hesitate to share any further thoughts by emailing us at support@virtuagym.com and we will make sure to pass them over to our developers for consideration. Team Virtuagym

Pretty easy to use. Does a good bit for my business.

Some glitches in the program and mobile app is tough

"Dear Terrence, Thank you for your review! We are happy to hear that your experience with our solutions has been both seamless and useful. Your feedback is very valuable. Would you please share with us some more details about those glitches you've encountered? Please email us at support@virtuagym.com using the code JA15177 in the subject line. Best regards, Your Virtuagym Family."

No pros were added to this review

- As mentioned, they promise a lot and then don't deliver. If you ask about a feature they don't have, they'll assure you it "launches next month" or some such nonsense. - Sales people sell a product they don't have by promising/"showing" features they don't have. - They WILL charge you as long as they possibly can, even going so far as to change the names that appear on the credit card statement...

Read more

Hi Chris, Thanks for sharing your opinion. We are sorry if you felt misled by our reps about the product as well as if the service did not satisfy your expectations. It is not our intention to offer a product that works differently than promised, nor we do so with any feedback. The implementation of such ideas needs to undergo a complex development process and we usually do not promise to...

Read more