WellnessLiving Reviews - Page 16

Integrations, customer service, ease of use.

Sometimes other features are required and Wellness Living are quick to add these feature, with input from the customer.

Hey Gareth, We feel really lucky to be working with your business and we appreciate you taking the time to write us a review. As our customer, your continued success is essential for ours, and partnership is definitely the right perspective to take for us to keep improving and providing better service with our software. Of course, it's not only about software but also the personal level of support...

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We love the software at our yoga studio. What we like the most about the software is the customer support, the team is SENSATIONAL! They are always pleasant and really go above and beyond to help you!

The sporadic glitches that happen once in a while.

Hi Reda, We're so glad to hear you think our team is SENSATIONAL! We certainly think so and we always try our best to go above and beyond to help our customers no matter what! We know that glitches happen once in a while, and we are constantly working on improving and creating new features that will allow our customers to reach their highest level of success in conducting their business. For any specific issues, the fastest way to connect with our Customer Excellence Team is to open a ticket in our Support Portal so that you are helped as soon as possible. We're so glad you love the WellnessLiving software, thanks again for reaching out and letting us know your thoughts! We really appreciate it!

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Hey Julie, Thank you for the kind review, and we'll glad to have you part of the WeellnessLiving family! For every one our customers, we make the transition process as smooth as possible, so we'll thrilled to hear your experience has been a positive one. From onboarding to training you on your new system, we do everything we can to put you at ease. Once you're comfortable with the software, there...

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"Wellnessliving was HARD TO FIND!" It took me 2 years of heartbreaking, sweat, tears and hours of my valuable time down. My friends called me an 'Appointment Booking Software ho', Haha LOL, sad but true. They begged me to cancel my Mindbody software because "We can't take your complaining, just break up already". My friends know I am a power-user and extremely demanding software user. "Just pick...

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Hi Andrea! Thank you so much for your review and for deciding to settle down with us. We know how arduous the search for the right management software can be, so we work hard to provide everything you need to run your business the way you want, without compromise. We are so glad that you found us and look forward to continuing to grow together!

It's intuitive. I have everything I need in the software and it's working properly every day without 'issues' that prevent myself or my clients from booking. I cannot speak highly enough of the customer service, I reckon those guys are answering my emails in their sleep they are so quick to respond. If you're on a competing site do yourself a favour and move across. I had a slight last minute panic attack because the whole migration was massive and the thought of my clients being inconvenienced stressed me. Best thing I've done for my business was move to them. Not one regret.

I've only been using the software for a few months now but having used a competitors product for several years I knew what I would be looking for in both good and bad. This has every function I used prior and it's far easier to navigate. So in short, I actually haven't found any cons yet!

Hi Joanne! Thank you for leaving such a kind review. We are so glad that we have been able to help ease your worries and support your business these last few months. Our entire team at WellnessLiving is singularly dedicated to customers like you, so it is great to hear that you have had such a pleasant experience and have finally found a software that works so well for you! We hope that we can continue to exceed your expectations in the future.

Destaco bastante el aspecto que tiene y lo sencillo que se ve por lo que lo hace muy intuitivo además de que permite hacer seguimientos precisos a los clientes que manejamos.

Aveces presenta fallas en las cuales el soporte al cliente no es tan bueno para lar resolución de las mismas.

Hey Santiago, Thank you for sharing your positive experience with WellnessLiving. We're thrilled to hear that you find our platform's appearance and user-friendliness intuitive and appealing, making client management a breeze. I'm sorry to learn that you've encountered challenges with our support in the past. At WellnessLiving, we place a strong emphasis on delivering exceptional customer service....

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This software has a lot of functionality and being able to drill down on figures is very helpful for the business. I'm finding it easy to get around abut for the finer detail get hold of customer support - they're knowledgable and pretty easy to get hold of. The Knowledge base is a useful tool too. The platform allows you to have everything in one place - online shop, booking, customer communications; it's all working very well.

The phone/tablet App is slow and not great on functionality and they don't have an integration to book through Instagram.WL is aware and are working towards fixing the issue with the app I'm told.

Hi Tricia! Thanks so much for leaving your review. All of our teams here at WellnessLiving are always doing everything in our power to provide customers like you with the best resources, tools, and features to allow you to manage your business exactly how you want and need. It is great to hear that you are having such an awesome experience with our software, support team, and Knowledge Base so far. We appreciate you letting us know what you would like to see changed and will be sure to keep you updated about your request. We are so glad to be a part of your business and are excited to see what we will do together in the years to come. Thank you for choosing WellnessLiving! -David R. (WellnessLiving Customer Advocate)

I used to use Mindbody, but after switching to WellnessLiving, I haven't looked back once! Not only is this far cheaper (50% the price), it's actually a better product too! The automated features of WellnessLiving save so much time and energy! From instant notifications to schedule changes, this covers it all!

I've encountered a few bugs, but after contacting customer service they were either addressed, or, more often, revealed to be user error on my part! :)

Hey Isley! Thanks for leaving your review. At WellnessLiving, we know that business owners like you need to focus on your clients, not your software. That is why we have created such quick and easy solutions for all your day-to-day tasks. We are always working to make WellnessLiving work even better for you, so be sure to keep sending us your thoughts and suggestions. We are so happy that you decided to make the switch from MindBody to WellnessLiving. We look forward to continuing to provide you with the best!

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The horrible customer service and financial mistake disaster. Customers double charged over and over with no remorse or true willingness to help or make things right. We ended up finding out the glitch ourselves, not the support center which we had to spend countless hours on. The entire process over a six month period was the worst I had ever experienced in twenty years of retail/customer service experience. We were very lucky to survive with out loosing our entire customer base and going out of business. The amount of money they owe us is a joke and we still have not received a refund or any effort to truly make things right. Do not try this product!

Hi Jason! We appreciate the feedback you and your teammates have provided. From Laura's original feedback, our team has worked hard to put preventative measures in place for future data migrations. It is our utmost priority to provide a seamless Onboarding experience, and so, missing the mark with your business is something we took very seriously and have ensured it will not recur for future migrations.

Ease of use. Customer service. So many features available and they are always adding more.

They are always fixing and adapting so I cannot complain about anything. If there is an issue, you can suggest a new feature or call customer service and they will handle it.

Hey Jenny! Thanks so much for leaving your awesome review. We are always working to evolve and improve WellnessLiving so that customers like you have the features you need to stay ahead of the competition. We are so glad to hear that you have found everything you need with us. We will continue to add new and better features in the future, so keep an eye out for our next update. Thank you for choosing WellnessLiving! -Tony M. (WellnessLiving Customer Advocate)

Wellness Living provided exceptional onboarding during what we expected to be a challenging transition. Their representative was responsive, patient, attentive, and knowledgeable, making for a smooth, stress-free transition.

My business has unique demands for scheduling.

Hey Greg, Thank you for sharing your positive experience with WellnessLiving. We're thrilled that our onboarding process met your expectations and made for a smooth transition. Our team strives to offer responsive, knowledgeable support to ensure a stress-free experience. Regarding your unique scheduling demands, we understand the importance of flexibility and customization. Our leading scheduling...

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Hey Heather and Jesse, Thank you for the kind review! We're honoured you made the switch from Mindbody to WellnessLiving! Our customers are our number 1 priority, so it means so much that everything has been a successfrom your data migration and software training to your overall customer support experience! We are there, by your side, any time you need usand we're only getting better! New features...

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Ease of deployment and quick customer service. They are always only a phone call away, and most reps that you get on the phone are fairly knowledgeable and can assist with most issues.

Sometimes the billing portion has hiccups, and when you are taking payment from someone, it is critical that this is accurate.

Hey William, Thanks for the great review! At WellnessLiving, we're all about customer support and we do everything we can to help you succeed on our software. Our support team is always just one phone call away if there are ever any questions or issues with your account. It can be hard to predict those moments but they happen, minutes count, and you can be confident you have help when you need it. We're disappointed to hear that you've had hiccups with billing but we'd really like to find out what happened so that we fully address it and give you the full 5-star experience. Someone from our team will be reaching out to help you get this fixed right away. Christopher R. (Customer Advocate)

The Ease of scheduling and being able to customize.

Both apps are not very functioning but I hope they improve soon.

Hey Jenny! Thank you for taking the time to share your thoughts with us. We know that business owners like you need to focus on your clients and not your software, so we are ecstatic to hear that you find WellnessLiving so easy-to-use for your scheduling needs. We also know that every business is different, which is why we have given you so many options to quickly and easily customize WellnessLiving to work just how you want. Our support team is obsessed with providing the best possible support to clients like you and are always happy to hear that they are satisfying your needs. Someone from our team will be reaching out to you shortly to help you get to know our apps so that you can the most out of them.

It was easy to set up and use. I really liked the online scheduling portal.

Nothing Really - using an EMR that already has scheduling included.

Hey Natalie, We appreciate the flattering review! It means the world to us when our customers let us know they find WellnessLiving an easy to navigate and intuitive system. We do our best to think like business owners so we can offer you the most effective software solution possible. We're also excited you've been impressed with our attentive customer support team. Our reps are passionate about answering your questions, delivering step-by-step training, and providing dedicated service to you and your business! Thanks again for the review, and thank you for choosing WellnessLiving! James T. (Customer Advocate)

Nothing about this software is easy. It takes too many pages to complete even the smallest transaction.

To do any transaction takes many pages and clicks. The reports are worthless. They have no concept of what a business needs to reconcile accounts or to help with payroll. Although it is less expensive than Mindbody it cost us more time to process anything, which cost us more money.

Hey Rickey, Thank you for your review. We want to sincerely apologize for your experience. As a business owner, we know how important your time is, and you need software and booking system that is seamless and easy to use. What you experienced is not the normal behavior of our system, and we apologize for any stress. Our engineering team is always working tirelessly to improve the software and enhance its capabilities. We take comments like yours very seriously, and someone will be calling you right away to resolve your issue. Again, thank you for writing a review. - Natasha B. (WellnessLiving Customer Advocate)

There isn't anything I like about the software.

Changes all the time and not always for the best for my business.

Hello Becky. Thank you for taking the time to share your thoughts with us. We are so sorry to hear that you are currently dissatisfied with your experience. We will have a member of our team reach out to you to find out exactly what is frustrating you and to help find a resolution to any issues you are facing. We hope to continue to work with you for years to come. Thank you for choosing WellnessLiving. -David R. (WellnessLiving Customer Advocate)

We use the white label app service and are blown away! Highly recc. This platform and their product specialists. Our customers give nothing but rave reviews and it has organically grown our business beyond our wildest dreams.

no complaints to date, just waiting on quick books integration.

Hey Christina, Thanks so much for taking the time to leave your incredible review. We're thrilled that you and your clients have had such awesome experiences with our custom branded app and we'll continue to provide you with the best tools for running your business. From our mobile apps for staff and clients, booking and payment tools, next-level virtual options, and an automated marketing suite, we make it simple to manage and grow your business better than any other software! Our teams are so proud to help awesome businesses like yours and we are over the moon to know that you love working with us, too. After all, it's why we do this! Thank you for choosing WellnessLiving! Brian S. (Customer Advocate)

Ok first off, I just opened a Pole Fitness Studio, SkyPoleFitness.com and from the DAY I started my contract with WellnessLiving they have been so helpful. I used to work for a studio and we had MindBody but they were just WAY to expensive for all the same features WL has. This is my first studio as an owner, and I probably ask way more questions to the WL staff than I should but let me tell you, they are so responsive and helpful. They send these personalized videos to answer my questions instead of just some typed up response (I'm very visual).

There are some features they are lacking on but that's with every software company...no one company will be perfect but they have all the features that matter! Plus they are constantly improving. I can't be any happier with my decision to go with them.

Hey Sarah! Thanks for leaving your review and for choosing WellnessLiving for your first studio. We are proud to be a part of your business! Our team is always happy to help and we love hearing from you, so be sure to always let us know whenever you need assistance with anything and we will keep providing everything we can to help you. Additionally, get in touch with us any time you think of a feature that you would like to see in WellnessLiving. We have built our software on suggestions like yours, so keep them coming!

I love that it's an all-in-one solution for scheduling, appointment booking, staff scheduling, payroll processing, reporting, etc. The team is very responsive and support is wonderful - if you ever have a question, they answer promptly and do their best to help. With the onboarding team, is hands down the most helpful, responsive, kindest and most patient rep I've ever had the pleasure of working with across many companies in many industries. He made a really stressful transition much less stressful and virtually held my anxious hand the whole way :) I highly recommend him (if you have the option) and would choose to work with him again in a heartbeat!

It is missing some features that I use a lot in my business, but the WL team adds our requests to their development schedule, so that's a plus. It can be slow to load sometimes, and the Staff app isn't (yet) as robust or clear as I'd like it to be but...that's just growing pains!!

Hi Nathania! Thank you so much for taking the time to leave your review. At WellnessLiving, we know how intimidating the transition to a brand new software can be, which is why our team is so focused on keeping everything as simple as possible for you. We could not be happier to work with you and look forward to continuing to growing together!

The wellness team has been absolutely invaluable to me and my business, helped me navigate through so many tough spaces and has always been patient, kind and knowledgeable sending me videos and extras in order to ensure understanding and efficiency for my business! Couldn't ask for a better guide! thank you so much! I like the ability to keep appointments,income, reminders events classes, services, clients efficient In one space.

When checking out a client through the store I would like do the option to book another appointment in that same space also I would really appreciate if this software included a place for dispersements/expense and I am waiting for the mobile/tablet compatibility

Hey Renee! Thanks so much for taking the time to leave us such a kind review. The better you know how to use your software, the better it will work for you. That is why our support team at WellnessLiving is singularly dedicated to providing our clients with the best possible understanding of our system, no matter how you like to learn. We are also so glad to hear that you are enjoying the software and its features. It was all built based on suggestions like yours, so be sure to submit any feature requests or suggestions for improvements to your account representative. We will create a ticket so that you can watch our progress on your suggestions in real time!

Easy to use. Great reporting features. Great automated marketing features. Love the custom app we just started with too!

So far it's been overall very good. No complaints. The transition from Mind Body to Wellness Living took about a month or so of learning curve, but Wellness Living makes it as painless as possible and provides tons of support.

Hi Ian! Thank you for leaving your review and for choosing WellnessLiving. We know that after 10 years of dedication, switching to a brand new software must be extremely stressful, so we do everything we can to ensure that you only experience the benefits of that process. We are quite pleased to hear that your transition was so painless and that you are getting such great use out of our features. Keep in touch and let us know if there is anything you ever need. Cheers!

The ease of use. The additions that have been made to improve the software are outstanding.

Some of the reports are confusing to get the data I need. This has been improved over the years and still is a work in progress.

Hey Allison! Thank you so much for leaving your awesome review. At WellnessLiving, we are constantly working to improve every aspect of our software, so it is great to hear that you are having such a satisfying experience running your business with us. A member of our team will be in contact with you shortly to help you identify the best way to use our reports for your business. Thanks for choosing WellnessLiving!