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WellnessLiving Logo

Business management for the health & fitness industry

(33)

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WellnessLiving Reviews - Page 2

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477 reviews

Recommended

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Chelsea R.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Gym Management Software

Reviewed 2 months ago

Very good, highly recommend. Easy to use for staff and members alike, huge range of capabilities within the app and backend software. Made running the business that little bit easier!

Pros

The app makes booking super easy! The reporting capabilities and member notifications are great.

Cons

At times it was difficult to contact customer support being in Australia.

Vendor response

Hey Chelsea, Thank you for your review! We’re thrilled that our user-friendly app and comprehensive reporting features are enhancing your gym’s operations. We love our international customers and have a dedicated toll-free number specifically for our Australian customers, a member of our team will reach out to provide you with that number to ensure you do not incur any long-distance charges! You made the right decision by switching from Mindbody—we have so many customers that make that same decision every month! Our system is designed to streamline your operations and enhance the client experience, empowering your business to thrive. All the best, Anthony S (Customer Advocate)

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Colleen Michelle M.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I am a fan.

Reviewed 2 months ago

Very good product with excellent support. I am grateful to them

Pros

The customer support is best in class. I have question that need a response immediately. They are very quick to respond.

Cons

I have no complaints about the software or the staff.

Vendor response

Hey Colleen Michelle, We’re thrilled to hear that you are a fan! 😊 As you know, we’re all about providing immediate assistance whenever you need it, ensuring that none of your questions go unanswered. We understand your concerns with Mindbody during the challenging times of COVID and their deceptive cost structure. We have had many, MANY customers transition over to us from Mindbody over the years....

HB
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Hana B.

Alternative Medicine, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Clunky Beast, Glitchy Software, Poor Tech Support, EXPENSIVE

Reviewed 2 months ago

The experience with WL was reasonable in the first year or so, but gradually soured as the poor business practices stacked themselves into a nightmare product.

Pros

Working with WellnessLiving for over 4 years, I got to know the software very well. It worked well in the beginning but too many "improvements" caused the software to become clunky, slow and glitchy for owners and clients. On a positive note, it allowed me to learn what works and what doesn't for my business; it made choosing an alternate EHR/CRM very easy.

Cons

Price did not remain as quoted (increased to 3x the quote): - When I first signed on, I was quoted a locked in price for the lifetime of use as long as I signed within a certain time period. In speaking with the salesperson, at the time, I praised them on how pleased I was to find a Canadian CRM that was quoting a price in Canadian Dollars, as this would make things easier when it came to bookkeeping....

Vendor response

Hey Hana, Thank you for your feedback. We apologize for the issues you've experienced. Our team is dedicated to providing transparent and efficient services. We are sorry to have fallen short of your expectations but rest assured as you know we have reached out and are waiting for a call back to discuss your account and help get things back on track asap! Gordon is a senior member of our Customer Excellence Team, and has been assigned to your account, and is ready and waiting to make this wrong, right. Warm regards, Anthony Spagnuolo (Customer Advocate)

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Melissa S.

Recreational Facilities and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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happy custom

Reviewed 3 months ago

I am a happy customer and would recommend to others.

Pros

Once it is learned and understood it is pretty user friendly.

Cons

Learning curve and setup was intimidating.

Vendor response

Hi Melissa, We appreciate your feedback and are thrilled to hear you're a happy customer! At WellnessLiving, we're committed to providing a user-friendly experience while offering robust features for your studio needs. WellnessLiving was built by our customers spreading the word, so as you mentioned please do recommend us to all your peers. Not sure if you know, but we have a partner program where...

Gd
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Gaelan d.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great robust software. Great support.

Reviewed 3 months ago
Pros

Great overall functionalilty Robust features Responsive to their customers Constant software improvement Great education Very reasonable credit card processing fees Easy financial tracking

Cons

Calendar sometimes loads slowly when booking Some features aren't intuitive

Vendor response

Hi Gaelan, Thank you for your wonderful feedback! We're thrilled you appreciate WellnessLiving's robust features and responsive support. Compared to solutions like Acuity Scheduling, we're proud to offer more comprehensive, user-friendly features tailored for growth. We’ve negotiated with many credit card processors to ensure our customers get the best rates in the industry, that's what true partnerships...

SD
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Sam D.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Nice, Easy Software to Use

Reviewed 3 months ago
Pros

I liked it as it was very easy to use. It did exactly what i needed for my business and the customer service was exceptional

Cons

The app can doing some strange at times

Vendor response

Hey Sam, Thank you so much for sharing your experience with us! We are thrilled to hear that since switching from Mindbody to WellnessLiving, you've found our platform instrumental in streamlining your business operations. We pride ourselves on delivering a user-friendly solution that simplifies management tasks, and it’s wonderful to know you’ve noticed the difference. Our team is constantly enhancing...

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Rebekkah F.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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High Performance Product with Tons of Features

Reviewed 3 months ago

Overall, WellnessLiving has been a very good fit for our business. We are please to see improvements to the booking flow for families and anticipate that there will be future updates that will improve the experience for parents who are booking classes for their children. There is so much functionality in this software and we have benefitted from the use of SMS, push, email, forms and so many of the other features.

Pros

WellnessLiving is a comprehensive and high-performance platform for scheduling, booking and payments. We use it for our youth fitness and gymnastics facility and find it to be relatively easy and generally intuitive. We are still uncovering all of the features and learning what settings work best for our business, but so far, we are very happy with our decision to use WellnessLiving.

Cons

The biggest challenge we’ve faced is the booking interface for families. They have made significant updates to this on the web app, but the mobile app is cumbersome and difficult for families to use. The process of creating a “family” account is also not very easy for users, leading us to spend a lot of time fixing accounts, linking family members to the accounts and updating the billing preferences.

Vendor response

Dear Rebekkah, Thank you for taking the time to share your positive experience with WellnessLiving. We're thrilled to hear that our platform has been instrumental in streamlining your operations at your youth fitness and gymnastics facility. It's fantastic to learn that despite these challenges, you've found WellnessLiving to be a good fit for your business. Your patience and dedication to uncovering...

RD
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Ruth D.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A critical tool for our business

Reviewed 4 months ago

We have had a positive experience with WellnessLiving and it is a critical part of our business. The customer service support is excellent when we have encountered issues or had questions. The functionality is intuitive to use and is robust, even for special uses. Highly recommend!

Pros

Easy to configure Intuitive to use, both on the back-end and client interface Robust functionality Excellent customer service Extensive reporting capabilities

Cons

Subscription rate increases Some features, such as events on the Achieve app, only available with upgrades User forums a bit confusing to use

Vendor response

Dear Ruth, Thank you so much for your glowing review! We're thrilled to hear that WellnessLiving has become such a critical tool for your business. Your satisfaction is our top priority, and we're delighted that you find our platform easy to configure and intuitive to use. It's fantastic to know that our robust functionality and extensive reporting capabilities are meeting your needs. And of course,...

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Marisha S.

Music, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Cancellation

Reviewed 4 months ago

Terrible and it takes multiple people to cancel the subscription. Still waiting for someone to call me back. Customer service is terrible!

Pros

Never was effective for music school and when we needed help it would take days for someone to reach out

Cons

Scheduling was quirky and we always had difficulty reaching someone for assistance. It would take days for someone to call back.

Vendor response

Dear Marisha, We sincerely apologize for the frustration and inconvenience you've experienced with our services. We understand the importance of timely support and efficient scheduling, especially for music schools. It's disheartening to hear about the difficulties you faced in reaching our team and the delays in response time. We're actively addressing these issues internally to ensure smoother...

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Syed T.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellnessLiving Customer

Reviewed 4 months ago

Very supportive. They communicate right away and do their best to meet our needs.

Pros

They listen to our situation as a small business and support our ability to afford their WellnessLiving services.

Cons

The increased merchant processing fees and later the increased subscription fee initially felt like we had no choice but after reaching out to explain our financially burdened situation, WellnessLiving understood our challenging situation and helped to make things fair and continue to maintain open communication to meet our needs on this.

Vendor response

Dear Syed, Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that you're finding value in our services and that we've been able to support your small business through these challenging times. We understand the financial pressures that small businesses face, which is why we strive to be as accommodating and supportive as possible....

EB
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Elizabeth B.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All-In-One Booking System

Reviewed 4 months ago

I appreciate Wellness Living’s customer service. As a business owner with a looooong to-do list, I love that Wellness Living makes our booking platform easy for myself and for our users. All the options available are also exceptional.

Pros

I love that Wellness Living includes so many of the features that I would have to pay more for on other platforms. Also, I feel like technology can easily overwhelm me and I find WL very user friendly.

Cons

Sometimes there are glitches during upgrades, but they are taken care of quickly.

Vendor response

Dear Elizabeth, Thank you for your glowing review of WellnessLiving. Your feedback truly means the world to us and serves as a testament to our ongoing commitment to providing top-notch service and innovative solutions. We're thrilled that you find WellnessLiving to be the perfect all-in-one booking system at an affordable price. Our goal is to provide comprehensive features that simplify your...

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Natalie N.

Sports, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I'm glad we made the switch.

Reviewed 5 months ago

The set up was quite easy, and the experience has been great. We had a few hiccups along the way but I have learned through these with the help of the Wellness Living support team, who is always available to help.

Pros

The entire system is very intuitive and easy to use.

Cons

I don't think we had anything we didn't like.

Vendor response

Dear Natalie, Thank you for taking the time to share your experience with WellnessLiving! We're thrilled to hear that you've found our system intuitive and easy to use. It's fantastic to know that your onboarding process went smoothly and that you've had a great experience overall. We truly appreciate your kind words about our support team. At WellnessLiving, we strive to provide exceptional customer...

TC
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T C.

Alternative Medicine, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Find another system! this review is from a user of 8 (long) years with WL

Reviewed 5 months ago

they are not the best software and we have tried to love them tried to give them time to fix the issues (8 years long enough, you think?), but they are slow moving to fix things and fast moving to add upgrades that are untested and don't work when you try to implement them anyway. You have to pay for services you don't use nor plan to ever use and you cannot trust that any part of their system will...

Pros

I like that I can take care of class passes, appointments. and sometimes it works, when it works its great, when it doesn't-well, the rest of the story is later.

Cons

emails don't work when you need them, updates are not tested at all and cause huge issue upon release. Sales reports are consistently a few dollars off. depends if are you using 2 different computers, different browsers maybe a phone... we crack up. I always ask my partner can you give me the approximate sales today? Its never accurate, ever. Sales tax report is no longer accurate. it was for...

Vendor response

Dear T, We apologize for the frustrations you've experienced with our platform. We understand the critical importance of reliable email functionality and accurate reporting for businesses like yours. We're actively investigating the issues regarding email delivery, updates causing unexpected problems, and inaccuracies in sales and tax reports. Regarding client data management, we hear the challenges...

RC
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Renee C.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Good Ideas - TERRIBLE Execution

Reviewed 6 months ago

From the start I had red flags that I ignored. For example, I went to someone else's website to check out how they used WL. Then I "tried" to go to WL's main website and I kept getting redirected back to the website I had visited. This software did NOT make running my biz easier, I had so many procedures on how to do simple things like matching our daily deposits to the reports from WL b/c nothing...

Pros

Pretty colors and design, good concepts/ideas. There are a lot of things to like about WL conceptually. You can book clients into classes ongoing, you can link family members and have a single payment method. They offer events, discounts, gift cards, SMS communication (new) and so much more. But - read the rest of my review please

Cons

I was with WL for 5 yrs - multiple times a year, I'd even argue every single update, they would break the software. Sometimes it was minor, lots of times it was MAJOR! Every 6 weeks we'd have to brace for an update and figure out what got broken. Sometimes it wasn't even related to the update that was rolled out, their programmers just mucked stuff up. End users were beta testers. God forbid you have an issue, you'll be required to screen shot, video whatever was happening. Oh and don't forget to clear your cache...

Vendor response

Dear Renee, Thank you for sharing your feedback with us. We genuinely appreciate your insights into your experience with WellnessLiving. We're truly sorry to hear about the challenges you faced during your time with us. Your feedback regarding software updates and usability concerns is invaluable to us as we continuously strive to improve our platform and services. We understand the frustration...

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Storm T.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Avoid at all costs. Horrific.

Reviewed 6 months ago

An absolute nightmare. Every single time there was an issue or a bug in the software I would have to spend days/weeks working around to have it fixed. Not to mention it’s just a big data mining company. It’s not at all easy for people to sign up for things- they have to create accounts and input all kinds of info to register for anything!!

Pros

Absolutely nothing. It’s lipstick on a pig. Software that looks good and is complete garbage. With absolutely ZERO actual support. Takes over a week min to get someone on the phone or deal with issues.

Cons

It’s hard to say when it’s all terrible.

Vendor response

Dear Storm, We sincerely apologize for the negative experience you've had with our software. We understand your frustration and disappointment, and we're genuinely sorry that we fell short of meeting your expectations. Your feedback is invaluable to us, as it highlights areas where we need to improve. We want to assure you that we take your concerns seriously and are committed to addressing them...

SN
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Shirley N.

Consumer Services, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The software did not work for my company

Reviewed 6 months ago

waste my time and money they do not offer free trial because the company have a lot of services they do not stay.

Pros

The deposit payment for services with automatic remaining.

Cons

Can not do multiple services check out the client have 5 services have to do one by one, and the reports. It's too big all the software on the screen. The filter the calendar it's to big can not see the apply on the screen have to scroll down and disappear have to start all again.

Vendor response

Dear Shirley, We are genuinely sorry to hear about your experience with our software. Your feedback is valuable, and we appreciate you taking the time to share it. We understand the frustration you've encountered with the limitations on multiple services checkouts, screen size issues, and calendar filter difficulties. We are continuously working to improve our software, and your insights will...

HS
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Hilary S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Then and Now

Reviewed 6 months ago

Wellness Living is easy to use and offers wonderful customer service. [sensitive content hidden] was one of the most exceptional customer service representatives I have spoken with. He recently assisted me with some issues and went above and beyond to understand and assist me.

Pros

We switched from Mindbody to Wellness Living 3 years ago because WL was a friend to small businesses unlike Mindbody with its one size one price fits all approach. Three years ago Wellness Living understood small businesses had different needs than big studios and wasn't forcing us to spend money on services we didn't need. However, the past year and a half this is beginning to change at Wellness Living.

Cons

Every year the price goes up SIGNIFICANTLY and it unfortunately feels more similar to Mindbody's approach.

Vendor response

Hey Hilary, Thank you for your feedback on WellnessLiving. We appreciate your support over the past three years and your initial satisfaction with our small business-friendly approach. Regarding the recent changes in pricing, we'd like to clarify our intentions. Our aim has always been to support small businesses like yours by offering tailored solutions. To continue providing excellent products...

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Bianca W.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WELLNESS LIVING is the WORST COMPANY we have ever worked with!

Reviewed 8 months ago

I do not typically write reviews, but my experience with Wellness Living has been so horrendous that I feel compelled to share. We decided to cancel our service due to the constant errors, glitches, and limitation to major functions that are key to the daily success of a business. They funnel all their calls through one service number which often they do not even answer. I cancelled our account in...

Pros

Nothing. What we thought was going to be all these great features ended up being the biggest mistake and pain in our butts that we are still dealing with.

Cons

Everything! They have a million feature, but they never work and their customer service is the worst I have ever experienced!

Vendor response

Hey Bianca, We genuinely appreciate you taking the time to share your experience, and we sincerely apologize for the challenges you've encountered. Your feedback is invaluable to us, and we want to assure you that your satisfaction is our utmost priority. To address the issues you've raised, a senior member from our Customer Excellence Team will be reaching out to you directly. Our goal is to...

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Jackie G.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Peace of mind

Reviewed 8 months ago
Pros

The program is user-friendly. Class and appointment management is easy, so staff started using it with little training. Wellnessliving constantly upgrades and improves the software Reporting is fantastic. Customer service is excellent, and they always answer on time. When I talk about customer service, I have to share this story. I accidentally deleted a whole week of booking..The classes were full,...

Cons

The customer and staff app can be glitchy. I think this area needs improvement the most.

Vendor response

Hey Jackie, Thank you so much for taking the time to share your experience with WellnessLiving! We're thrilled to hear that our platform has brought peace of mind to your business. Your feedback is invaluable, and we're delighted to know that the user-friendly interface, easy class and appointment management, and constant software upgrades have made a positive impact. We greatly appreciate your...

TS
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Tracey S.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A++ After being a MindBody client for 15 years we moved to WellnessLiving and never looked back.

Reviewed 9 months ago

A++ The stand out experience is with WL customer support. We know WL is are a living, growing, platform and things are not always perfect. But anytime we have an issue the team leaps into action and helps solve the problems and has a system in place to report any issue to evlivate to DEV Opt team.

Pros

Customer service is stellar and in real time which is very important for our client care and keeping our business moving forward.

Cons

Links are a bit buggy for client who use WL at other businesses. This is mostly when you use a link on a mobile phone for a class or event we are marketing. I would also like to be able to generate a link to a day and time, Trainer. Currently it links for services only generate to all.

Vendor response

Hey Tracey, Thank you so much for taking the time to share your experience with WellnessLiving. We are thrilled to hear that you made the leap from Mindbody after 15 years and that WellnessLiving has become a crucial part of your business. We understand that change can be challenging, and we appreciate the trust you placed in us. Your positive remarks about our Customer Solutions Team have truly...

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john c.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wellness Living sets a new standard in the Customer Relation Management business

Reviewed 9 months ago

As previous stated, please take a look at the Pros

Pros

From pricing to onboarding (data migration) to implementation to support the WL platform is hands down the best system on the market. Any business owner would be a fool not to take a look at their offering. After 5 years, they continue to be the standard by which I gauge any other CRM platforms that try to win my business and network.

Cons

Recently speaking it is becoming difficult to get support on the phone. This is a first in the 5+ years that i have been with WL.

Vendor response

Hey John, Thank you so much for taking the time to share your fantastic review! We're thrilled to hear about your extraordinary experience with WellnessLiving and appreciate your kind words about our platform, from pricing and onboarding to your launch date and ongoing support. It's fantastic to know that we continue to set the standard for your business needs in the CRM industry. We apologize...

MC
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Mathew C.

Recreational Facilities and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellnessLiving was a game changer!

Reviewed 9 months ago

Amazing! Moving to WellnessLiving was a real game changer for us - both in our onsite locations and for our virtual offering.

Pros

The ease of use, for both our members and our staff. It is extremely easy to work with, even for those that are not very tech savvy, and if you have a question the Support team is always there to help and they generally reply with a video so you know exactly what to do! I really like that videos, marketing, etc., are all a part of the software and do not rely on third party subscriptions and integrations. I also appreciate that they are open to enhancement suggestions from their users.

Cons

Nothing. I really appreciate everything they offer and that they are open to improvement suggestions as well.

Vendor response

Hey Matthew, Thank you so much for taking the time to share your experience with WellnessLiving! We're thrilled to hear that we've been a game-changer for your business. Your appreciation for our openness to enhancement suggestions means a lot to us. We are committed to continuous improvement, and your insights contribute significantly to our growth. If you ever have more suggestions or questions,...

KP
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Katie P.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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good software

Reviewed 9 months ago
Pros

the custom app is great and customer service is outstanding

Cons

some of the scheduling features are cumbersome and need improvement in addition to making changes to individual's accounts

Vendor response

Hey Katie, Thank you so much for taking the time to share your positive experience with WellnessLiving! We truly appreciate your kind words and are thrilled to hear that you've found our custom Achieve Client App to be a great asset. It's fantastic to know that it provides you with a seamless branded experience while streamlining your business operations. We also appreciate your feedback regarding...

TG
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Tembi G.

E-Learning, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Solution for Music Schools

Reviewed 9 months ago
Pros

I like the reports that you can generate to give you the performance of classes, events, and appointments. I also like the easy membership auto-renewal features. The ability to set permission levels for users is another wonderful feature.

Cons

WellnessLiving can be technical when navigating the platform however, they have excellent technical support who will walk you through step by step. Their online knowledge base is full of helpful information and solutions.

Vendor response

Hey Tembi, Thank you for your positive review! We greatly appreciate your trust in WellnessLiving as your new software provider for your music school. We're thrilled to be the perfect all-in-one solution for music schools and are excited to hear how our comprehensive reporting system, membership auto-renewal, and customizable permission levels have been valuable for your business. We understand...

CS
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Cariann S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Extremely poor customer service, inability to roll out updates well, base product dysfunctional.

Reviewed 9 months ago

Marketing program works some of the time. That's a problem when you want it working 100% of the time. The customer loyalty/points system doesn't function if the customer is a monthly unlimited member. This company has very unskilled first-level customer service reps that use blaming the business owner as their answer for issues instead of looking into the issue. I used a group on facebook that was...

Pros

I like the lesson I learned about reading a contract over before signing it based on what any of their representatives said. My fault. Will never do again.

Cons

The way they would utilize bait and switch tactics to continually increase their prices.

Vendor response

Hi Cariann, Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest insights into your experience with WellnessLiving, and we want to express our sincere apologies for any frustration or inconvenience you've encountered. It's disheartening to hear that you've faced challenges with our customer service and experienced difficulties with updates and the base...