Think of a time when you went shopping but you just couldn't seem to get any of the employees' attention. Are you likely to go back to the same store? Of course not, because you received poor customer service.
Customer service is a vital ingredient in customer retention and business growth, and there are several software apps that can improve your ability to efficiently and consistently provide a superior customer experience.
In this article, we'll look at some standout customer service apps for iPhone, with a brief overview of the features offered by each, as well as the pricing.
The iOS app offered by Vision Helpdesk makes it possible for you to manage customer support no matter where you are, so you can maximize your time while improving customer service. The app gives you full control over ticket management from your iPhone, allowing you to categorize customer requests, prioritize them, and assign them to experts.
Vision Helpdesk automates the process by converting emails into tickets automatically, so you're free to focus on resolving the issue. You can customize tickets with the client profile, notes, interaction history, invoices, and more. Vision Helpdesk's iOS app supports communication across email, Twitter, Facebook, phone, web portal, and chat.
Pricing: Starts at $7 per agent per month
Tickets overview in Vision Helpdesk for iOS (Source: visionhelpdesk.com)
Zoho Desk offers an iOS app that organizes tickets based on deadline and customer type. Agents can edit and comment on tickets, which appear as conversations on their iPhone. They can also transfer tickets to colleagues or other departments to ensure they're handled by the most appropriate party. Client images can be added to tickets to make them more easily identifiable.
Zoho Desk's iOS app uses push notifications to update agents with any new information including comments, responses, and other discussions related to a ticket. Agents can access any attachments uploaded to a ticket and tag teammates for better collaboration. Zoho Desk also allows agents to save drafted responses, which they can access later when they are ready to edit and send.
Pricing: Starts at $12 per agent per month (There is also a free version for 10 users and one email address)
Ticket organization in Zoho Desk iOS app (Source: iTunes)
With the LiveChat iPhone app, you can chat with your customers no matter where you are. You can also chat with potential customers who are visiting your website using customized canned responses.
Support agents can prioritize chats and address the ones that need their attention the most. LiveChat iOS app also allows you to supervise chats and offer live guidance to agents while they're chatting with the client, for on-the-job training. You can also revisit past conversations by scrolling through the ongoing communication to refer back to important touch points whenever necessary.
Pricing: Starts at $16 per seat per month
Live chat with a website visitor in LiveChat (Source: iTunes)
Zoho Assist lets you hold a support session with remote customers through iOS by connecting with any remote computer through proxy or firewall. The app also makes it possible for you to troubleshoot with customers from no matter where you are and control simple and intuitive gestures.
Zoho Assist allows technicians to access and service unattended computers and makes navigation between multiple monitors possible. It also allows support technicians to guide customers through the in-app live chat function on iOS.
Pricing: $8 per technician per month (There is also a free version for one remote technician)
Navigating between multiple monitors in Zoho Assist (Source: iTunes)