If you’re a restaurant owner, restarting operations is probably at the front of your mind. Post-pandemic, you can't operate the way you used to. Your customer isn't only interested in your food these days, but is also looking at your safety and sanitation measures to have a positive customer experience (CX).
The best way to ensure a positive CX is through contactless service, which means investing in contactless technology so that you can offer your customers a touchless dining experience.
To help you get started, we’ve written this ultimate guide to help you pivot to contactless restaurant operations.
Manage different aspects of contactless service and ensure safety for customers and employees alike with the following tools:
Waitlist software: Use waitlist software and queue management software so customers can make reservations online, join a virtual queue to wait for their table, and receive updates via mobile app before entering so they don't wait in a crowded entry area in your restaurant.
Food delivery software: These tools help you offer contactless delivery and contactless pickup (aka curbside pickup), and allow you to provide a menu via QR code to dine-in customers. Check out GetApp's food delivery Category Leaders to get started.
Restaurant POS software: These systems help you take care of most of your guest experience when it comes to contactless services. Manage food orders, contactless payment transactions, table reservations, and more. Check out GetApp's restaurant POS software Category Leaders to find the right fit for your business.
Survey and feedback software: During situations like the COVID-19 pandemic, it's best to limit face-to-face conversations about customer experiences. Instead, use quick digital surveys to gather real-time feedback.
Parking management: Merge the convenience of valet parking and contactless experiences for your customers with a parking management tool. These systems allow you to send welcome text messages with pick-up instructions to customers, who can check-in, send vehicle retrieval requests, and pay via the app.