Do you know what your field technician is doing right now, or why they've been late to his past three scheduled appointments? Managing off-site employees is notoriously difficult, especially for service companies that rely on customer referrals to generate new business.
Field service management apps are a great way for service and repair-based businesses to improve the efficiency and reliability of their off-site technicians. According to a study done by Software Advice, knowing where a field service agent is, especially if they're running late, is a key factor for customers when determining whether or not to rehire a service agent.
Although specific features vary from app to app, most field service management apps offer tools that can track the location of employees, shorten billing cycles, cut down on unnecessary paperwork, and deliver better service overall. As a result, businesses that use field service management apps are able to improve on-time records, deliver better service, and generate more referrals from satisfied customers.
Once you've figured out what you're looking for in a field service management app, check out some of the leading choices below.
HouseCall Pro is a field service management solution with a big emphasis on customer service. With a strong iOS and Android app, a centralized and in-app messaging system, and even postcard and email remarketing, many of HouseCall Pro's standout features are focused on the customer.
Its strong mobility makes it great for remote teams, with automated receipts and invoicing, and a variety of payment options, including credit card processing done on the spot, right through the app.
Jobber is a field service management app that has an emphasis on scheduling. Its scheduling features include a job scheduling wizard, route optimization, and a drag and drop calendar, all of which are integrated with Jobber's billing and invoicing system, ensuring more automation and less duplicated work.
It also has a GPS tracking feature to ensure field worker reliability, as well as a CRM that helps search for, import, and keep track of clients.
FieldEZ is operations management software that understands the complexity of field service operations. In addition to offering scheduling, dispatching and work order management functionality, it goes a step further in enabling businesses to track technicians and job progress, and manage parts and inventory.
The app is available on iOS, Android, and Windows phone, and can be used offline for those times when your technician has limited connectivity out in the field.
Commusoft stands out for it's full view of the job completion process. From managing jobs by type, to tracking technician visits, job status, parts used, and return work required, Commusoft allows you to keep track of all the moving pieces involved managing remote operations.
More importantly, Commusoft focuses on visibility on the customer's side. Improving their experiences by notifying them when technicians will arrive and allowing them to provide feedback.
Service Trade offers a process for carrying out field service work, including routing with details and information about each job, real-time updates and invoicing, and on-the-spot payment options. The entire process is also documented and sent back to the office. You can even upload photos and audio memos of the job for documentation. Its integration with the back office also gives you access to the cost of any job or part.
If you're looking for more options to manage your field service employees, check out our field service management Category Leaders, which include the top 15 field service management apps in the industry. It's based on five data points: reviews, integrations, mobile app availability, functionality, and security.
The software products in this article were selected because, at the time of publication, they were the five most highly rated products on the GetApp catalog with at least 20 reviews.
Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.