Collaboration

Highest-Rated Collaboration Software Tools to Help Your Business Succeed in 2021

15 min read
Aug 10, 2021

Proprietary reviews data identifies the 9 software tools rated highest by users in the first half of 2021 for collaboration and communication including Web Conferencing, Meeting, Idea Management, Remote work, IM & chat, Telephony, and more.

Anandita KumariSenior Market Research Specialist

In the first half of 2021, the COVID-19 pandemic continued to drive businesses to accelerate digitization efforts to support a remote workforce, adopt digital workflows, and optimize business operations. Over the year, one of the many technology stacks that played a crucial role in transforming a business’s operational strategy is collaboration software—offering communication tools, file sharing, and more. 

To help you find the best software in the realm of collaboration and communication, we have curated a list of the 9 products that stood out among 211 tools across 14 software categories for delivering excellent value—according to feedback from thousands of real users. This information will help you identify and compare options that can serve your business across a breadth of functionality—making it easier to find the right software solution for your current and future requirements.

To map your expectations from these products, we created the following matrix, giving you an easy-to-read, side-by-side picture of each software’s capabilities:

Featured in Category Leaders for:

ProductsCollaborationFile sharingInternal communicationInstant messagingKnowledge Management
MangoApps
Brosix
Flock
Samepage
Avaza
Nifty
Trilian

Additionally, these products were featured in the following Category Leaders report:

Featured in Category Leaders for:

ProductsMeetingRemote workTeam CommunicationWeb conferencing
MangoApps
Brosix
Flock
Samepage
Avaza
LiveWebinar
Nifty
Trilian
Vectera

Let’s dive deeper into the specifics of each product. We’ll have a look at product ratings, pricing, integrations, support options, and more.

MangoApps

MangoApps is a cloud-based employee enablement solution with key features such as an intranet, employee portals, collaboration and communications hub, as well as a learning management system for employee training and compliance tracking.

Category Leaders report: Collaboration, File Sharing, Internal Communication, Instant Messaging, Knowledge Management, Team Communication

PricingSupportIntegrationSecurity
Starting from $2.00/month; Pricing model is free/subscription; Free Trial is availableFAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat SharePoint, PingFederate, GitHub, Outlook, Google Analytics, Dropbox, Jira, Zapier, OneDrive, and moreEncryption of sensitive data at rest, HTTPS for all pages, Multi-factor authentication options

Here’s what reviewers on GetApp say about MangoApps:

Pros

  • Best to remember that no commercially available product is going to be perfect for everyone, so taking this into consideration they have done a great job in developing the product.” -Graham L.

  • Great support and they reach out quickly with answers or help resolve any issues in a timely manner.” -Ryhlen S.

  • “The improvement you get in communication between employees is great and results in far better proficiencies across your whole business.” -Graham L.

Cons

  • Many international debit/credit cards don't work on the payment platform, and to make matters worse the company shuts off access to your account as soon as a payment fails.” -Wole L.

  • The page refresh lags a bit. So sometimes when I'm working I find that things seem a bit sluggish.” -Matt M.

  • The biggest negative aspect of this software is that you cannot conduct meetings with more than one person.” -Anonymous Reviewer

Brosix

Brosix is a cloud-based instant messaging app for businesses of all sizes. Key features include text chat, audio/video calls, broadcast messages, file transfer, screen share, whiteboard, live chat, and more.

Category Leaders report: Collaboration, Internal Communication, Instant Messaging, Team Communication

PricingSupportIntegrationSecurity
Starting from $5.00/month; Pricing model is free/subscription; Free Trial is availableKnowledge Base, Email/Help Desk, Phone Support, FAQs/ForumZapierHTTPS for all pages

Here’s what reviewers on GetApp say about Brosix:

Pros

  • Brosix has been a great asset to our organization by giving us the ability to communicate to teammates who are at multiple locations.” 

  • I like how easy and efficient it is to give messages through the office without calling or hunting down my co-workers. We can also broadcast messages to certain people which is nice as well.”

  • “Great for inter-office communication for help while on the phone with a customer.”

Cons

  • Inability to print directly from the software.”

  • “It logs me out randomly sometimes and new message notifications disappear after a while.”

  • “Hard to delete group conversations and is not consistent in showing history, deletes some messages without request.”

Flock

Flock is a cloud-based team messenger and online collaboration platform with key features such as video conferencing, channel messaging, voice notes, integrated search, file sharing, to-dos, reminders, and more.

Category Leaders report:  Collaboration, Internal Communication, Instant Messaging, Team Communication

PricingSupportIntegrationSecurity
Starting from $6.00/month; Pricing model is free/subscription; Free Trial is availableEmail/Help Desk, Chat, Phone Support Microsoft Visual Studio, Whereby, GitHub, Google Analytics, Todoist, Dropbox, Zoho CRM, Jira, Zapier, and moreEncryption of sensitive data at rest, HTTPS for all pages

Here’s what reviewers on GetApp say about Flock:

Pros

  • It's super user-friendly. I love how it breaks down the price & has a description for all items available.”

  • “Downloading/Installing and Updating is super easy, Using flock is even easier. Integrations are easy to set up and work fine.”

  • “Makes interdepartmental communication efficient and quick. I love the ease with which you can share files, and make audio/video calls if chatting is not getting the job done.”

Cons

  • Sending an email following a missed message is crowding my inbox. But overall, I can't think of any serious dislikes.”

  • “Provide notification tone changes in the app version of it. The recent chants are lost whenever one makes a hard refresh.”

  • “Notification Lag on Mobile Phone. Notification Lag on Mobile Phone.”

Samepage

Samepage is a cloud-based collaboration solution with key features such as document sharing, task board, mindmap, calendar, direct messages, group chat, as well as audio/video calls.

Category Leaders report: Collaboration, File Sharing, Internal Communication, Team Communication

PricingSupportIntegrationSecurity
Starting from $7.50/month; Pricing model is free/subscription; Free Trial is availableKnowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/ForumHubSpot, Drupal, Outlook, OneNote, Dropbox Business, Zoho CRM, Jira, Zapier, and moreEncryption of sensitive data at rest, HTTPS for all pages

Here’s what reviewers on GetApp say about Samepage:

Pros

  • I like the most the possibility to create different groups and teams. I also like the possibility of making a video call, and the quality of the video is good.”

  • Excellence, actually is our business, we are well placed and recommend 'samepage' as a great place to explore your task management & collaboration requirements.”

  • “What I loved about this software is how easy it is to use and how clean and simple it is. I love that it is online and easy to access anywhere.”

Cons

  • Confusing dashboard, sometimes I would not be able to find the last item I was on if I got distracted.”

  • After the update in early 2019, the platform began to work worse. Now we have constant breaks in communication and freezes.”

  • No date stamp on when tasks are completed is the single biggest negative for us.”

Avaza

Avaza is a cloud-based business management and collaboration solution with key features such as project management, resource scheduling, time and expense tracking, quoting and invoicing as well as team chat, and more.

Category Leaders report: Collaboration, Remote Work, Team Communication

PricingSupportIntegrationSecurity
Starting from $9.95/month; Pricing model is free/subscription; Free Trial is availableEmail/Help Desk, Chat, Knowledge Base, FAQs/Forum Wufoo, Constant Contact, GitHub, WooCommerce, PayPal, Todoist, Dropbox Business, Zoho CRM, Insightly, and moreEncryption of sensitive data at rest, HTTPS for all pages

Here’s what reviewers on GetApp say about Avaza:

Pros

  • I believe it is helping me create a better client experience and their customer service has been fantastic.”

  • “Avaza is a good and affordable solution if you need project management tools with an excellent timesheet and expenses tracker.”

  • “M quite pleased with Avaza. I switched over from Monday.com and of course the price here is so affordable, which is great since price is why we did not stay at Monday.com past their free trial.”

Cons

  • My pay periods do not align with normal weeks, at first this was a little confusing.”

  • “The only complaint of mine is importing the data can be cumbersome.”

  • “If there was one it’d be that the app lags sometimes.”

LiveWebinar

LiveWebinar is a cloud-based webinar solution with key features such as screen sharing, file storage, live streaming, polls, surveys, whiteboard, chat, break-out rooms, and white labeling.

Category Leaders report: Meeting, Remote Work, Web Conferencing

PricingSupportIntegrationSecurity
Starting from $14.99/month; Pricing model is free/subscription; Free Trial is availableKnowledge Base, FAQs/Forum, Email/Help Desk, Phone Support, ChatConvertKit, Constant Contact, Integromat, FreshMail, Campaign Monitor, ActiveCampaign, Zapier, and moreHTTPS for all pages

Here’s what reviewers on GetApp say about LiveWebinar:

Pros

  • The interface is very intuitive and has very interesting functions like the Evergreen Webinars for example.”

  • “I also love that it's not hackable like Zoom is. The interface is clean, professional, not too active or fancy or trendy - it works very well for business settings.”

  • “There are many features this product has that some of the other webinar products do not and the price is fantastic for the features that are included in this product. The support is great as well.”

Cons

  • Some people in the customer service have some very strange ideas about doing business. I was presented with some bureaucratic problems, too ridiculous to mention.”

  • “The recording feature is not efficient: it can only start and stop with a lag.”

  • “We should not need to pay more for HD recording and quality bitrates. That is a disappointment.”

Nifty

Nifty is primarily a cloud-based project management and collaboration solution with key features such as discussion threads, document sharing, Gantt charts, task management, time tracking, and reporting.

Category Leaders report: Collaboration, Remote Work, Team Communication

PricingSupportIntegrationSecurity
Starting from $39.00/month; Pricing model is subscription; Free Trial is availableEmail/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/ForumGoogle Forms, GitHub, Dropbox Business, Jira, Gmail, Airtable, Trello, Google Drive, Zoom, Harvest, Slack, and moreHTTPS for all pages

Here’s what reviewers on GetApp say about Nifty:

Pros

  • If you use a free version of trello for project management and are looking for something better without adding way more than you need this is a perfect fit. A super easy import from trello.”

  • “It's the best UI/UX I've ever seen. Using the tool is super intuitive, and then you find there are even more powerful functions just underneath the surface.”

  • “Its price point vs features where perfect and this is what originally attracted me to the software I am interested to see what the future holds for the development of this software.”

Cons

  • Limited direct integrations. Too much reliance on Zapier/Integromat will be costly as you business is expanding.”

  • “The UI for the my calendar is terrible, since filters from my tasks or even all tasks can affect it. We have to constantly check if filters have been set up right.”

  • “It's been very difficult for us to coordinate projects and communication across the team, and as we bring on new team members, this was becoming more of an issue.”

Trillian

Trillian is a cloud-based instant messaging solution with key features such as group chats, chat history search, integrated spellcheck, read receipts, blast messages, chat disclaimers, image and file sharing, notifications, as well as SMS.

Category Leaders report: Internal Communication, Instant Messaging, Team Communication

PricingSupportIntegrationSecurity
Starting from $3.99/month; Pricing model is free/subscription; Free Trial is availableFAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, ChatAIM, FacebookEncryption of sensitive data at rest, HTTPS for all pages

Here’s what reviewers on GetApp say about Trilian:

Pros

  • I was pleased with the ability to toggle between chat streams easily with Trillian, and was also really grateful for the search function in each conversation.”

  • “We love working with this. Setting up was easy easy easy and tech support has been great with everything.”

  • “Support is an instant message away which is amazing. I have had issues resolved in less than 5 min which is a life saver when running a business.”

Cons

  • It’s hard to find people if you don’t know their screen name. Difficult to change screen name, still cannot change it.”

  • “It was hard to find a way to do a group chat, especially when trying to communicate to broadcast messages for the entire team.”

Vectera

Vectera is a cloud-based online conferencing platform with key features such as meeting rooms, co-browsing, screen sharing, file transfer, whiteboards, custom branding, calendars, and data encryption.

Category Leaders report: Meeting, Remote Work, Web Conferencing

PricingSupportIntegrationSecurity
Starting from $8.99/month; Pricing model is free/subscription; Free Trial is availableFAQs/Forum, Email/Help Desk, Chat, Phone SupportDropbox Business, ActiveCampaign, Teamleader, Google Drive, Salesflare, Stripe, Microsoft 365, and more Encryption of sensitive data at rest, HTTPS for all pages

Here’s what reviewers on GetApp say about MangoApps:

Pros

  • I must also highlight the great technical support service. They are very receptive to solving doubts and take into consideration the ideas of improvement of the application of their clients.”

  • “Besides the great customer service, it's VERY easy for clients to access the meeting room. Cobrowse is amazing for training and tech support.”

  • “Vectera is a great helping hand for any language coach, exam coach or experienced tutor working online. It is splendid, adorable, it is impressive and flawless.”

Cons

  • I have lost video a couple of times and don’t know if this was my client’s broadband connection or Vectera.”

  • Whenever I have more than 3 people in my meeting room the connection is no longer stable and people get disconnected, you can't hear, the video gets fuzzy, it just goes bad.”

  • “Most importantly, Clients don't need to install anything. No registration and no mess.”

Conclusion

According to a Gartner report (full report available to Gartner clients only), in a turbulent 2020, we have seen a trend to purchasing suite deals with multiple areas of functionality from one vendor rather than stand-alone offerings. 

All 9 of the products featured in this report offer modules that would serve multiple requirements such as collaboration software with integrated file sharing, and knowledge management features. Buyers are clearly taking note, so other software vendors would be wise to broaden their offerings too.  

Find more helpful software with Category Leaders

GetApp’s Category Leaders reports have been a valuable resource for software buyers for more than five years. To create each of these reports, we collect reviews data for hundreds of software products around five key areas:

  • Ease of use

  • Value for money

  • Functionality

  • Customer support

  • Likelihood to recommend

We then rank products using this review data to create a list of the top products in a given category. 

To learn more about our Category Leaders methodology, read our full explanation here.

Methodology

We looked at all the products that were placed in Collaboration software “Category Leaders” reports released in the first half of 2021. Then we organized each product based on the number of reports they appeared in. For qualification, the product must have been featured in at least three of the following categories: Web Conferencing, Meeting, Idea Management, Remote work, IM & chat, Telephony, VoIP, Knowledge Management, Team Communication, Email Management, File Sharing, Presentation, Internal Communications, and Collaboration.

Note: Product profile information and review snippets were picked from the product’s GetApp profile as of June 30, 2021. 

The content in this piece, which provides the opinions and points of view expressed by users, does not represent the views of GetApp.

Note: Listed pros and cons are derived from features listed on the product website and product user reviews on Gartner Digital Markets domains (Capterra, GetApp, and Software Advice). They do not represent the views of, nor constitute an endorsement by, GetApp or its affiliates.

About the author

Anandita Kumari

Senior Market Research Specialist

I’m Anandita Kumari, a Senior Market Research Specialist at GetApp. I bring you insights about software selection strategy. I studied at Kalinga University and have been covering business software market dynamics since 2016. Home base: New Delhi. Two things about me: I love amateur astronomy and reading tarot cards. The tech trend I think you should keep an eye on: low code software development. Sketch your integrated business applications like a flowchart—without extensive manual coding.

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