In the first half of 2021, COVID-19 continued to drive businesses to accelerate digitization efforts to support a remote workforce, adopt digital workflows, and optimize business operations. Over the years, one of the many technology stacks that played a crucial role in transforming a business’s operational strategy is Human Resources (HR) and Talent Management software.
To help you find the best software in the realm of HR and Talent Management, we have curated a list of the 17 products that stand out among 161 tools across 18 software categories for delivering excellent value, according to feedback from thousands of real users. This information will help you identify and compare options that can serve your business across a breadth of functionality, making it easier to find the right software solution for your current and future requirements.
To set your expectations for these systems, we created the following matrix, giving you an easy-to-read, side-by-side picture of each software’s capabilities:
|Products||360-Degree Feedback||Benefits Administration||OKR||Payroll||Performance Appraisal|
|Paycor Talent Development||✔||✔||✔|
|ADP Workforce Now||✔|
|Products||Employee Engagement||Onboarding||Talent Management||Workforce Management||Other Reports|
|ClearCompany||✔||✔||Applicant Tracking, Video Interviewing|
|Paycor Talent Development||Employee Recognition|
|ADP Workforce Now||✔||✔|
|Breezy||Recruitment, Applicant Tracking, Video Interviewing|
|Connecteam||✔||Time Clock, Employee Scheduling|
Let’s dive deeper into the specifics of each product. We’ll have a look at product ratings, pricing, integrations, support options, and more.
Paylocity is an online payroll and human capital management solution for small and mid-size businesses. The solution offers various features including payroll, human resources, administration, time and labor, and talent management.
|Please contact Paylocity for pricing details.||Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum||PiiQ by Cornerstone, Fiserv, ClearCompany||Encryption of sensitive data at rest, HTTPS for all pages, Multi-factor authentication options|
“This product is great for providing schedules, but it's also engaging to the employees, allows for colleagues to commend each other, and provides a lot of additional benefits.”
“It was nice that there were PPP reports created to help with the application as well as the forgiveness. They were very helpful while going through those processes.”
“One of the 4 payroll companies that we have used over the last 10 yrs, Paylocity is my favorite. The program is the easiest to use and the employees like it the best.”
“If it weren't a hassle to switch systems, I would switch in a heartbeat. This is a terrible platform and I am unimpressed with the company as a whole.”
“The interface is terrible and they are making changes all the time. I have a rotating door of "account managers" and never get a hold of the same person twice.”
ClearCompany is cloud-based talent management software for businesses of all sizes. Key features include performance management, onboarding, workforce planning and analytics, employee engagement, as well as an applicant tracking system.
|Please contact ClearCompany for pricing details.||Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum||ADP, Paychex, Paycom, Workday, Ceridian, Kronos, Oracle||Encryption of sensitive data at rest, HTTPS for all pages|
“Clean and clear dashboard with all components easily accessible. Great flexibility to share between users.”
“Great price, easy to implement, easy to use, great implementation and support team. You can add a sourcing tool which is better than those that you pay for with job boards.”
“Great user interface—excellent ease of use for managers that are NOT recruiters. Simplified application process available to candidates.”
“A bit confused about what we have and what would be an additional cost/add on.”
“Interview Scorecards were extremely confusing, hard to access/change/set-up quickly and not user friendly once they were set up.”
“One thing everyone has made a comment about in the ‘notes’ tab in the profile is hard to find, it blends in with other colors, does not stand out as a reminder to add, which we need notes.”
Paycom is cloud-based HR payroll software for businesses of all sizes. Key features include talent acquisition, time and labor management, payroll, talent management, and HR management.
|Contact Paycom for pricing information||Knowledge Base, FAQs/Forum, Email/Help Desk, Phone Support||Contact Paycom for integration information||HTTPS for all pages|
“Overall our rapidly growing business was due for a professional, easy, and affordable tool to manage payroll, benefits, HR related things, etc. and this was perfect.”
“I love that it allows employees the ability to access and change their profiles and be responsible for their timecards.”
“I love how user friendly this product is for everyone. Everything is very self explanatory and if you have any questions, customer service is very helpful and patient.”
“We have been very frustrated with our implementation and ongoing service. They pushed to go live in a very short amount of time but did a terrible job of working to make sure the set up was right.”
“I have had several daily time cards messed up because of this.”
Paycor Talent Development is a cloud-based goal setting and tracking system which enhances performance management and career development through OKRs (objectives and key results), 360-degree feedback, 1-on-1 coaching discussions, and social, peer recognition. The OKR goal-setting process allows users to align teams and individuals to strategic organizational objectives and track their progress. Features such as objective alignment, transparent expectations, real-time progress updates, and measurable goals help users communicate strategic objectives effectively.
|Starting from: Contact Paycor for pricing information; Pricing model: Subscription; Free trial/Free version: Available||Phone Support, FAQs/Forum, Email/Help Desk, Chat, Knowledge Base||Microsoft Outlook, Jira, Zapier, Gmail, Google Workspace, Zenefits, ADP Workforce Now, Yammer, and more||Encryption of sensitive data at rest, HTTPS for all pages, Multi-factor authentication options|
“The recognition feature is also straightforward and easy to use, thus utilized quite heavily in our company. Site itself has been reliable—no bigger / outstanding bugs which would block the usage.”
“It is very simple and gives you a very good idea about the company and I like the recognition part the best.”
“It's very simple to use and it's a very nice way to track yourself and your team’s progress. The recognition is also a great thing because this really inspires people.”
“There is nothing we can do if someone finalizes any meetings or review forms by mistake.”
“I find the objective alignment to be kinda difficult to work and some of my colleagues are way less adept at using it and it causes friction in the beginning of reporting periods.”
“It's kind of all over the place and a bit difficult to learn right off the bat. I was a bit confused on how to set goals at first even after being shown.”
eloomi is a cloud-based learning and performance management software with key features such as onboarding, compliance, training, content, surveys, and reports.
|Starting from: Contact eloomi for pricing information; Pricing model: Subscription; Free trial/Free version: Available||Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum||Contact eloomi for integration information||Encryption of sensitive data at rest, HTTPS for all pages|
“Overall, Eloomi was a fantastic company to work with. Very efficient, friendly, fun and knowledgeable.”
“The best part of eloomi is how easy it is to use and train others to use. The included training guides are helpful as is the eloomi help website, but I did not find myself having too many questions.”
“At the time it had the best features versus price, and the user friendliness was on top. We are especially pleased with the stability and friendly customer service.”
“After the test questions in a module you are to take ALL the modules again—not only the one that is answered wrong.”
“There have been some start up errors in the system and we are still not up to full use of the system yet.”
“Copy / paste function is not optimal. Possibility to put steps in between (appraisal process), you have to create a totally new process if you forget a step.”
Lattice is a cloud-based people management software for performance management, employee engagement, reporting, and analytics.
|Starting from: $9.00/month; Pricing model: Subscription; Free Trial: Available||Email/Help Desk, Knowledge Base, Chat||Microsoft Outlook, Gmail, Zenefits, Rippling, Namely, BambooHR, Slack||Encryption of sensitive data at rest, HTTPS for all pages|
“I especially liked the auto-save feature which ensured that even if my browser or computer crashed, I wouldn't lose my saved work. Lattice also offers a robust Help Center to answer any questions.”
“The customer support is amazing. They truly partner with you to make sure you get the most out of the solution.”
“This software consolidates all OKRs in one place. Super easy to use and see the progress which is automatically calculated.”
“Lattice was implemented in my organization and it's incredibly difficult to use.”
“Using it for setting a goal is unwieldy and aggravating. I haven't learned how to set it for negative goals (i.e., keep x below y%).”
“The filter and search function is not very intuitive, but this could boil down to user error rather than faulty functionality.”
Rippling is a cloud-based employee management platform with features to manage payroll, benefits administration, time and attendance tracking, and learning management, as well as talent management.
|Starting from: $35.00/month; Pricing model: Subscription||Email/Help Desk, Phone Support, FAQs/Forum, Chat, Knowledge Base||Hotjar, Sprout Social, Lessonly, Procore, GitHub, Talkdesk, Cloudflare, and more||Encryption of sensitive data at rest, multi-factor authentication options, HTTPS for all pages|
“I love how user-friendly it is, and how it can connect payroll information but also other important dates like PTO and anniversaries and birthdays.”
“Finding important documents is easy and straightforward like it should be. I love receiving the fun emails every time I get paid.”
“Rippling did not file my quarterly taxes and failed to pay federal taxes on payroll for a few staffers. I have been financially penalized by the government.”
15Five is cloud-based continuous performance management software. Key features include OKR, 360-degree performance reviews, employee engagement surveys, HR information system (HRIS) integrations, and reporting.
|Starting from: $7.00/month; Pricing model: Subscription; Free trial: Available||Knowledge Base, Email/Help Desk, Chat, FAQs/Forum||Microsoft Azure, Zapier, Namely, BambooHR, OneLogin, Okta, Slack, Google Calendar||Encryption of sensitive data at rest, multi-factor authentication options, HTTPS for all pages|
“The platform encourages and rewards cross-collaboration. High fives are a nice way of recognizing employees who have gone above and beyond for the company.”
“It's super easy to use and reminds me that I have an upcoming review to fill out. It holds me accountable for my weekly progress and makes it easy for me to outline topics to connect with my manager.”
“The customer service is great and extremely responsive. It's been a helpful platform for my firm.”
ADP Workforce Now is a cloud-based human capital management and talent management solution that features human resources, payroll, benefits, talent management, time and labor management, and HR analytics capabilities.
|Contact ADP for pricing information||Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum||Outlook, Sage Intacct, QuickBooks, Oracle HCM Cloud, SAP Concur, and more||Encryption of sensitive data at rest, multi-factor authentication options, HTTPS for all pages|
“Love the ease of the mobile app, it is very user-friendly. The payroll feature for our office is great.”
“ADP is expanding who they will integrate with which is wonderful because you can have several other systems integrated to the payroll system which makes for seamless processes.”
“My colleagues and I are all very happy with Workforcenow and all the benefits that it offers.”
“It is sometimes finicky and will crash when logging in, causing me to miss a time punch. This is slightly inconvenient because I have to notify my supervisor for them to manually punch it for me.”
“There really isn't much aside from the lack of error messages. When something goes wrong it doesn't really tell you what is going wrong so it's hard to know what to fix.”
Breezy is a recruiting and applicant tracking software with features such as candidate sourcing and management, career and referral portals, team collaboration, job advertisement, reporting, and analytics.
|Starting from: $171.00/month; Pricing model: Subscription, Free; Free trial: Available||Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum||Outlook, Indeed, Checkr, Zapier, Google workspace, Asurint, Zenefits, and more.||Encryption of sensitive data at rest, HTTPS for all pages|
“It is super user friendly and it is super comfortable to move the users between different statuses.”
“This is a great feature to get a good feel for the candidates personality and whether they will be a good culture fit. Another great feature is the integration with recruiters.”
“Super easy to use, organizes candidates very well, feels like Trello simplicity but provides tons of relevant and useful data tracking for recruiting with my other hiring team members.”
“Lack of variety on the careers page that comes with the system, it is very restricted.”
“It leads to awkward conversations or scheduled adjustments that shouldn't arise and could've been avoided.”
“The automations are way more complicated than in other HR software. I realized I was having many more mistakes through Breezy than with other software.”
Connecteam is a cloud-based employee app for mobile employees with key features such as employee communication, time clock, scheduling, checklists, task management, as well as training modules.
|Starting from: $39.00/month; Pricing model: Free, subscription; Free trial: Available||Chat, Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum||QuickBooks Payroll||Encryption of sensitive data at rest, HTTPS for all pages|
“Our experience has been great. I am not very tech savvy, but with the help of the Connecteam staff I am now able to navigate the app and dashboard with ease and teach others.”
“I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost.”
“My experience with Connecteam has been very positive. I love the fact that the message box is on the screen so you can click on it and get help immediately.”
“My only complaint as of right now is the reliability of the GPS coordinates, which is something I was just told will no longer be a problem with the new update that's soon to be released.”
“The updating, which I understand has to happen. We have had a few instances where the program would stop working for an hour or so.”
Gusto is a cloud-based human resources software solution with key features such as payroll, hiring, onboarding, employee benefits management, and time tracking.
|Starting from: $39.00/month; Pricing model: Subscription||Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum||Expensify, Xero, Shopify, FreshBooks, TSheets, QuickBooks, and more.||Encryption of sensitive data at rest, multi-factor authentication options, HTTPS for all pages|
“Huge kudos to the developers, this is an absolutely wonderful tool to keep up with employees, onboarding processes and training materials (time tracking).”
“Gusto has a great interface that is easy and intuitive to use and they also have fantastic support.”
“Many helpful features and creative uses. Makes marketing tracking super easy and automated.”
“Tax calculations and deductions for each employee is difficult to achieve with the software. Leave management is restricted to administrators alone.”
“I now use a different service because I was tired of the lack of organization in this regard, and the implication that by expecting more, I was being unreasonable.”
“My biggest frustration is the inability to sign documents. I still have to use Docusign then upload the documentation into the individual profiles instead of kicking it off directly during onboarding.”
Impraise is a performance management software with key features such as goal tracking, reviews, and 360 feedback management, pulse and engagement surveys, as well as people analytics and reporting.
|Starting from: $6/user/month; Pricing model: Subscription||Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk||Slack||Encryption of sensitive data at rest, multi-factor authentication options, HTTPS for all pages|
“It's easy to use, it's synced with our office communicator Slack. Praise feature is really great, you can appreciate a person immediately after a successful project, you can thank via Praise feature.”
“That's why Impraise was a perfect fit for our company. We needed a solution that integrated into our daily workflow, that complemented our competitive nature.”
“Ultimately if you want to create and maintain a company culture with transparent feedback, you need more than just a tool, but Impraise is a great tool to support you and a great place to start.”
“You should update a few things on this product. Customer support is something they need to fix, it's bad.”
“I'm still struggling to find my way in Impraise which tells me that the UI could be more guiding towards the different features.”
“The navigation on the mobile app is slightly difficult to understand, given that I use it on a half-yearly basis.”
isolved is a human capital management software with key features such as recruitment, onboarding, payroll, benefits administration, time and attendance tracking, workforce scheduling, and employee engagement.
|Contact isolved for pricing details||Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support||Contact isolved for integration information||Encryption of sensitive data at rest, multi-factor authentication options, HTTPS for all pages|
“The customization and ability to make their software work for me is the best part of this. They are super responsive to issues I have and the cost is excellent.”
“I love that this software is constantly being developed to offer greater benefits to organizations. I am looking forward to the improved scheduling features.”
“It has been very good and has resolved many issues from streamlining the payroll process, data entry and eliminating errors. We are excited about adding iHire to our platform.”
“Customer service blamed THEIR in-house mistakes on us. Just a MISERABLE experience at every turn.”
“One of my biggest problems has been billing. I was charged 800.00 in one month for two payroll runs.”
“Months with various tax issues and no follow up costing us fines with a neighboring state. We have wasted so much time just trying to get people to call or email us back.”
Netchex is a cloud-based HCM (human capital management) software with key features to manage the employee lifecycle, from recruitment to retirement, as well as payroll and tax compliance, human resources, time and attendance, benefits, and more.
|Starting from: $12.00/month; Pricing model: Subscription||Phone Support, Email/Help Desk, Chat||M3, Dealertrack DMS, Hireology||Encryption of sensitive data at rest, HTTPS for all pages|
“Outstanding Company Providing the Very Best Human Resources and Payroll Administration Services.”
“Customer support is always amazing, very courteous and knowledgeable. The value for the money is better than all the rest of the products on the market.”
“I've been impressed with the areas we've been able to automate and integrate so that we can take many small details off our plate and focus on more important matters that need our attention.”
“I do not want to go through the hassle and pain of transferring the enormous data over to a new software, waste of time, money, and energy.”
SentricHR is a cloud-based HR and payroll software with key features such as onboarding, HRIS, payroll and tax filing, benefits administration, document management, expense management, time and attendance tracking, talent management, as well as reporting and analytics.
|Pricing model: Subscription||Phone Support, Knowledge Base, Email/Help Desk||Contact SentricHR for integration information||Encryption of sensitive data at rest, HTTPS for all pages|
“I love it for managing payroll and benefits. The Sentric support team is always helpful and responsive.”
“I like that the software has a nice appealing layout. It is easy to use and easy to navigate.”
“Has all the basics for a small to medium business. Customer Service is very responsive and the price is fantastic compared to other tools.”
“I think that sometimes questions or requests are lost in translation when it comes to email. There have been times when what I have attempted to communicate has not been interpreted correctly.”
“The reports are difficult to learn and run and limited in the fields.”
“The only complaint we had was one of our employees has some trouble with the mobile app … otherwise we have found no other problems.”
UKG Ready is a human capital management software with key features such as an employee database, payroll management, employee scheduling, talent management, and HR service delivery.
|Pricing model: Subscription||FAQs, Forum, Knowledge Base, Online Support, Phone Support||SurePayroll, Workday HCM, LinkedIn||Encryption of sensitive data at rest, HTTPS for all pages|
“The customer service for resolving issues is excellent as I am one of the individuals responsible for maintaining our system.”
“I had previously used TruPay before coming to this company, so I found the transition to be extremely comfortable for me. I like the ease of use and ability to pull a variety of reports with ease.”
“How easy we can run reports. There are a few more features that we like and user friendly.”
“We really have very few problems with it. There are a lot of options that we won't need or use so the Kronos Community site is a bit confusing.”
“During implementation, we were constantly told 'the system does not do that', or 'that can't be done’. Our implementation process was terrible, and we still don't have everything working.”
“Recently, there was an update to Kronos and now it is named UKG. With this update, there were some changes in my company documents and I had to re-upload which was inconvenient.”
According to a Gartner report (full report available to Gartner clients only), in a turbulent 2020, purchasing software suites with multiple areas of functionality from one vendor rather than stand-alone offerings has been trending.
All seventeen of the products featured in this report offer modules that would serve multiple requirements such as a human resources software with integrated payroll and benefits administration features. Buyers are clearly taking note, so other software vendors would be wise to broaden their offerings too.
GetApp’s Category Leaders reports have been a valuable resource for software buyers for five years. To create each of these reports, we collect reviews data for hundreds of software products around five key areas:
Ease of use
Value for money
Likelihood to recommend
We then rank products using this review data to create a list of the top products in a given category.
To learn more about our Category Leaders methodology, read our full explanation here.
We looked at all the products that were placed in HR/Talent management “Category Leaders” reports released in the first half of 2021. Then we organized each product based on the number of reports they appeared in. In the event that two or more products tied, we listed them alphabetically. For qualification, the product must have been featured in at least three of the following categories: Performance Appraisal, Employee recognition, 360 Degree Feedback, Human resource, Applicant Tracking, Recruiting, Employee Scheduling, Time Clock, Onboarding, Learning Management System, Payroll, Video Interviewing, Benefits Administration, OKR, Volunteer Management, Workforce Management, Talent Management, and Employee Engagement.
The content in this piece, which provides the opinions and points of view expressed by users, does not represent the views of GetApp.
Product profile information and review snippets were picked from the product’s GetApp profile as of June 30, 2021.
Listed pros and cons are derived from features listed on the product website and product user reviews on Gartner Digital Markets domains (Capterra, GetApp, and Software Advice). They do not represent the views of, nor constitute an endorsement by, GetApp or its affiliates.
Senior Market Research Specialist
I’m Anandita Kumari, a Senior Market Research Specialist at GetApp. I bring you insights about software selection strategy. I studied at Kalinga University and have been covering business software market dynamics since 2016. Home base: New Delhi. Two things about me: I love amateur astronomy and reading tarot cards. The tech trend I think you should keep an eye on: low code software development. Sketch your integrated business applications like a flowchart—without extensive manual coding.Visit Author's Page