The 10 Most Popular GetApp Stories of 2020

2020 has been a rollercoaster of uncertainty—a grab bag of life-altering events that threatened to derail your business. But they didn’t. Even if the ride was rocky, you’re still here, eagerly awaiting the horizon of a new year. 

With 2021 knocking at the door, we thought we’d take a look back at the topics that you, the loyal GetApp reader, were most interested in these last 12 months. In a way, our most-read articles of the year are emblematic of 2020 itself: Chock-full of remote-work tips and reinvention strategies, with a few reliable mainstays such as data security, AI, eCommerce, and other tech trends sprinkled throughout.

Without further ado, here are the most popular GetApp stories of 2020.

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These live chat apps offer more than a limited trial—they have an actually free plan that can be used forever (or, if forever seems excessive, however long you’d like). Will they get the job done for your business? This piece takes an in-depth look at the features—and limitations—of each platform.

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Data mining is the backbone of business intelligence, helping to generate valuable insights by identifying patterns in the data. In this article, we give an overview of data mining’s benefits, the different techniques you can use, and some of the best software tools to help you do it.

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Seemingly overnight, remote capabilities went from nice-to-have to absolutely-must-have. To help your small business adapt to “the new normal,” this article examines three of the top tech tools you need to get started.

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Once at the cutting edge of digital education, learning management systems (LMS) are now, by and large, dated—at least when compared to a learning experience platform (LXP). But don’t go ditching your LMS just yet; read this LXP explainer instead.

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How has the business landscape changed over the last decade? No matter which way you approach this question, the answer begins and ends with technology. This wide-ranging, survey-based research looks at some of the biggest tech disruptors, from remote-enabled work environments to AI and data security.

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When the pandemic hit, small businesses had to adapt—fast. For many, it was a matter of survival. But in a stunning display of adaptability and resilience, small businesses across the country not only survived—they completely reinvented themselves, paving the way to success in both the short and long term. This is how they did it.

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Amid social distancing and stay-at-home orders, many retailers had to get creative in 2020. One way they did it: eCommerce. Our blueprint for getting started with eCommerce helped retail businesses get online quickly and effectively—and it can help yours do the same.

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What will HR look like in 2025? We can’t predict the future, but we have a pretty good idea. Here’s a hint: It’ll look different than it does in 2020—a lot different. In this article, we looked into some key aspects of the 2025 HR operations model, offering businesses like yours a clearer picture of emerging industry trends and how the workforce will evolve.

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Data is a company’s most valuable resource, and you should guard it like the life of your business depends on it—because in many cases, it does. But cybersecurity is a rapidly evolving threat, making it harder to stay on top of the latest security trends. Enter: our 2020 State of Data Security Report, which offers insight and analysis into protecting the crown jewels of your business. 

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The best way to survive a cyberattack? It’s not to stop it from happening in the first place—it’s to have a plan for when it does happen. These five steps will help you create a robust and effective response plan, so your team will be ready if and when disaster strikes.