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Agilysys Spa

Spa management software with appointment scheduling tool

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Agilysys Spa Reviews

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7 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Agilysys Spa

Reviewed 5 months ago

It has had growing pains, but Agilysys is very good with customer support.

Pros

It uses a web-based interface which makes administering the software users easy.

Cons

There were a lot of growing pains into getting things set up the way our users wanted the software to work.

Vendor response

Thanks for your review. We're happy that our customer support team has been responsive for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Took some time to get used to but the end users are liking it.

Reviewed 5 months ago

It was interesting and seems to be working at the Front Desk well for the users.

Pros

The consolidation of the product and getting rid of the older AS400 system.

Cons

Took a while to get the kinks worked out.

Overall Rating
  • Ease of use
  • Features

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Needs work on the software

Reviewed 5 months ago
Pros

there isn't anything I like about this software.

Cons

I feel this is a very under sophisticated software compared to others I have used in the past. Too many glitches and low functionality.

Vendor response

Hello Fatima, and thanks for taking the time to provide your review. We only provide robust, feature rich, quality solutions to our hospitality customers so your review is quite disappointing and surprising. We will be reaching out to you directly to get your feedback and ensure that you have the features that you need or any additional training that might be helpful to ensure a better experience with our software in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Agilysys Spa Review

Reviewed 5 months ago
Pros

The design of the interface was probably the biggest difference between this and the previous Agilysys Spa

Cons

Setting up Credit card devices is the biggest pain from the previous system

Overall Rating
  • Ease of use
  • Features
  • Customer support

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Not Ready For Deployment

Reviewed 5 months ago

Good potential for great stuff in the future, but not ready now for our property.

Pros

Booking packages - extremely simple & efficient - it's like a booking wizard.

Cons

We're having a tremendous amount of glitches, slowness, error messages, etc. The Agilysys team is very responsive and trying to figure out the issues. Personally I think it wasn't ready enough for our property.

Vendor response

Hi Kellie, thank you for your feedback. Your opinions and product experience are important to us and we take them very seriously. We are sorry to read about your concerns with Agilysys Spa, and our services and product teams are reviewing your issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Struggling with this application

Reviewed 5 months ago

The application has been a headache.

Pros

That it interfaces with our other apps in the casino.

Cons

User Management is a struggle. Users lockout unexpectedly, unlocking the user in the app doesn't always unlock them (sometimes we have to change the password to get the password to unlock). The app kicks out users without notice. Random errors. We've been working with development since install to try and resolve all these issues since install. When they do an update, then we have new issues.

Vendor response

Hi Nichole, Thank you for your feedback. Your opinions and product experience are important to us and we take them very seriously. We are sorry to read about your concerns with Agilysys Spa, and our services and product teams are reviewing your issues. We will be reaching out to get more detail and discuss how we can improve your experience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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By Joe

Reviewed 5 months ago

It was OK. Wish it was more seamless

Pros

Cloud based so no configuration on the end user

Cons

All of the weird issues that I get called about

Vendor response

Hi Joe, thank you for your feedback. Your opinions and product experience are important to us and we take them very seriously. Please let our Agilysys support rep know a bout specific issue that we can address for you.

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