Aloha Features

Aloha

Restaurant management and EPOS solution for businesses

4.28/5 (54 reviews)

Aloha Feature Summary

  • Built-in Accounting
  • Cash Drawer Management
  • Delivery Management
  • Gift Card Management
  • Inventory Control
  • Kitchen Management
  • Menu Management
  • Online Ordering
  • Point of Sale (POS)
  • Reporting/Analytics
  • Separate Checks
  • Social Media Promotion
  • Split Checks
  • Table Management
  • Tips Management
  • Wait List Management

Competitor Feature Comparison

API
Activity Dashboard
Billing & Invoicing
Billing Rate Management
Communication Management
Cost Tracking
Credit Card Integration
Credit Card Processing
Customizable Categories
Customizable Reporting
Discount Management
Document Storage
Electronic Payments
Email Marketing Management
Employee Management
Forecasting
Fraud Detection
Gift Card System
Inventory Management
Inventory Replenishment
Inventory Tracking
Loyalty Program
Multi-Channel Marketing
Order Management
Order Processing
Order Tracking
POS
Partial Payments
Purchase Order Management
Real Time Data
Real Time Reporting
Real Time Updates
Reservations Management
SMS Marketing Managment
Sales Analytics
Sales Forecasting
Sales Reporting
Status Reporting
Stock Management
Summary Reports
Supplier Management
Time Clock
Time Clock Integration
Learn moreCompare App
API
Activity Dashboard
Billing & Invoicing
Billing Rate Management
Communication Management
Cost Tracking
Credit Card Integration
Credit Card Processing
Customizable Categories
Customizable Reporting
Discount Management
Document Storage
Electronic Payments
Email Marketing Management
Employee Management
Forecasting
Fraud Detection
Gift Card System
Inventory Management
Inventory Replenishment
Inventory Tracking
Loyalty Program
Multi-Channel Marketing
Order Management
Order Processing
Order Tracking
POS
Partial Payments
Purchase Order Management
Real Time Data
Real Time Reporting
Real Time Updates
Reservations Management
SMS Marketing Managment
Sales Analytics
Sales Forecasting
Sales Reporting
Status Reporting
Stock Management
Summary Reports
Supplier Management
Time Clock
Time Clock Integration
Visit WebsiteCompare App
API
Activity Dashboard
Billing & Invoicing
Billing Rate Management
Communication Management
Cost Tracking
Credit Card Integration
Credit Card Processing
Customizable Categories
Customizable Reporting
Discount Management
Document Storage
Electronic Payments
Email Marketing Management
Employee Management
Forecasting
Fraud Detection
Gift Card System
Inventory Management
Inventory Replenishment
Inventory Tracking
Loyalty Program
Multi-Channel Marketing
Order Management
Order Processing
Order Tracking
POS
Partial Payments
Purchase Order Management
Real Time Data
Real Time Reporting
Real Time Updates
Reservations Management
SMS Marketing Managment
Sales Analytics
Sales Forecasting
Sales Reporting
Status Reporting
Stock Management
Summary Reports
Supplier Management
Time Clock
Time Clock Integration
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Aloha Feature Reviews

25 reviewers had the following to say about Aloha's features:

Disa Griffin

I Love Aloha

2018-12-18

shorter wait times and better table turnover

Pros

this was the easiest system i have ever used for ordering foods, payments, reservations, inventory etc

Cons

the customer service was a bit shotty in the beginning often taking hours to respond

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Events Services company, 51-200 employees)

Great software for restaurants!

2018-10-03

Aloha is a great POS for restaurants, I think it can be used for restaurants of all sizes.

Pros

It was also easy to use from a management perspective, track per person average sales, etc.

Cons

Nothing comes to mind, it was a great software at the restaurant and easy to train employees on.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Niklaus Kohlmeier

Leader for a reason

2019-07-16

It's the fastest for ordering food I've come across.

Pros

Aloha makes ordering items easy and it's also the easiest POS, I've worked with, to modify items.

Cons

The ability to transfer checks between staff could be easier. Most places don't do that often, but others do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Eric Wood

Aloha is the best POS system we have used to operate our restaurant

2018-12-12

We have used 3 different POS systems and overall found Aloha to be the most compatible for our restaurant.

Pros

This is the most user-friendly POS we have used in the restaurant The back office is very easy to use for reports, inventory control and POS terminal maintenance Aloha also has a direct affect on our customers.

Cons

This was the most expensive POS we have purchased at our restaurant.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyler Broucek

Aloha Review

2018-11-02

Pros

This is a very reliable POS system. They've been a mainstay forever.

Cons

Because this system is not cloud based, there is a big lack of functionality, especially not being able to view the daily restaurant performance while away from the location. In order to change items in the system, the entire system has to be re-booted, which is not ideal during service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin Lefere

NCR Ruined Aloha

2019-01-10

They are constantly "escalating" the issues to teams that never seem to get back to you. Management and "local" support has zero support or care for your problems.

Pros

Ease with front-of-the-house interaction and training.

Cons

Old, antiquated technology and non-responsive customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelcie Scott

Aloha

2018-12-21

Pros

Unfortunately, I don't feel as though I have any nice things to say about Aloha at this time.

Cons

There is a non-existant customer support, nearly impossible to extract data or reports, not customer friendly and inconsistent.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Hudson

Make your F&B ePOS work for you the easy way

2019-06-27

Aloha will simply the process for your staff = reduced training hours, far fewer incorrect orders sent to the kitchen, less servers running to the expo to rattle off what they "actually meant" when they tried to use archaic codes to modify an item, less food coming back to the kitchen because it isn't right, easy checkout that does fabulous things like letting an admin level user undo things like erroneously split tables or incorrect payments assigned to incorrect seat numbers, and I haven't even gotten to it's back-of-the-house superiority.

Pros

I have worked in restaurant management across the world, and have encountered various ePOS systems that do the job but that's about it.

Cons

Like any computer, terminals can sometimes get glitchy and must be rebooted, but impatient folk servers and managers alike may start thumping on the screen with their pens, fingernails, etc, and after awhile it will take a toll on the touchscreen. But I've experienced this in $10mln/yr volume restaurants when they are under heavy use, not $2mln/yr volume businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Moon

Simple

2019-04-07

Easily read reporting.

Pros

Easy to use software, well designed, easily navigating through menu options and modifiers.

Cons

No longer partnered with Radiant Hardware.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ronnie Bouza

Overall Great Product

2020-09-24

Holds easy access to sales through the POS. Overall great product.

Pros

Easy to learn software, most things are easily coded to navigate at ease. In the POS things are categorized which makes it easy on new employees.

Cons

Nothing stands out enough to dislike the software, sometimes the POS freezes and it needs to be manually restarted.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karli Thornton

Bartending Software Experience

2019-07-21

Would highly recommend for any business because of how easy it was to navigate and teach to others.

Pros

This software was also easy to input information and specific discounts into for the bar.

Cons

Sometimes it was difficult to go back on the menu. The order might have had to be restarted if you were looking to return to a different page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth Hyman

Behind the times

2019-11-13

Pros

Aloha was great in the late 00's when it was the most advanced POS system around.

Cons

Your computer goes down, god speed! The reports are clunky and hard to define if you want to drill down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 1-10 employees)

Great Price for a Restaurant starting out

2018-10-09

I'd recommend it for a restaurant or bar.

Pros

This is an easy to use and update POS for any restaurant.

Cons

Some items are a bit out of date and I hope they fix that in newer updates to the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Maggie Warren

Aloha for Restaurants

2018-11-13

Pros

I love how easy it is to set up the POS to completely mirror your menu, making it more user friendly for the staff.

Cons

I also wish it was easier to locate a previous transaction by the last 4 digits of a credit card number.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin Braun

Used to be a great product

2019-12-04

I can't imagine seeing it at any new locations.

Pros

There are more features available on Aloha than in most POS systems.

Cons

Aloha used to be the best option in POS. Unfortunately, support has plummeted, and any features that are included in newer platforms are either unavailable or expensive monthly payments to acquire.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
William Kefalas

A good product that did not keep up with the times

2020-06-09

Our biggest problem, is that we can't do basic necessary upgrades like accept chip reader credit cards, or online ordering. Our server software is not compatible without windows 10 and windows 97 is out of date.

Pros

The front of house interface is relatively easy to use.

Cons

The problem with this platform, is that because of its design, it can not keep up with regulatory or technological advancements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelly Moreland

The easiest Point of Sale System of them all to learn and use.

2020-06-10

What is there not to like about software created for staff of all levels of experience. In previous places of employment, I had worked with the point of sale systems that were so intricate that it took me weeks to fully master all of the features to its operation, so I was a bit worried that Aloha would turn out to be another one of those. Little did I know that this would be the software that made me into the confident server I am today.

Pros

The Aloha POS System was by far the easiest software I have encountered throughout my work experience in the Food & Beverage Industry.

Cons

There were honestly no features in this software that I came across and questioned its purpose or use. Everything has a place and where that place happens to be just makes sense for the establishment that it is attached to.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Restaurants company, 11-50 employees)

Good Restaurant POS

2019-03-05

Pros

Has the features you need, good organization and UI.

Cons

It can take a bit of time to learn your way around it, but that's the case with any new POS.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Heather Sinclair

Ringing in Food

2019-11-17

The listing of the order placed was clearly visiable on the left side of the screen so add on or mistakes were seen before the order eas sent

Pros

The rep waa very knowledgeable and asked questions about the food itself to better understand the needs of the servers ordering process.

Cons

When we made menu changes it seemed difficult and expensive to remove or add items. The reps were slow to reply and kept trying to sell am upgrade our system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 1001-5000 employees)

Cannot go without

2019-11-29

But now that the staff knows the ins and outs of the program, everyone is on board and it's really helped our business move forward.

Pros

The layout is nice and organized. The customer service is amazing as well

Cons

It was a bit hard to integrate with our current business structure.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Cary Warren

Worth the money

2020-06-09

Great, very few hiccups and great customer service when needed

Pros

Made everything so quick and the learning process was very short.

Cons

Would have been easier if we can change more on the fly using a terminal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Food & Beverages company, 11-50 employees)

Easy pos system

2019-10-02

I love this pos system. I have used many others in the past and this by far was the easiest and fastest to figure out.

Pros

I like how everything is so easy to find and use.

Cons

There honestly isn't one thing that I dislike about this program. It's easy to find and enter credit card tips.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Roscoe Skipper

Good but probably outdated

2018-11-14

Loved East Bay Cash Register who sold me two systems, but now that NCR manages them, it’s over. Bye

Pros

Easy for waiters to use. Reports are easy to read.

Cons

Service once was wonderful, but since NCR bought them a couple of years ago it’s a cluster fuck. Initial support is routed to India where you’re on hold for 10 - 20 minutes, to talk to someone whose only solution is to reboot, which of course we’ve already done. Then they can only “escalate” which means it gets routed to another idiot in India who calls you back in a couple of days to tell you to reboot the system. Then it gets escalated again and in a week you get a call from the local office who fixes it in 5 min. And they only in the last few months have developed chip readers, which without it, requires you take a 300 question PCI compliance exam every 6 months, only to fail because you don’t have a chip reader, then you have to apply for an exemption which you always get, but still, hours of work because no chip reader. Loved my local office who sold me the machine, can’t do it again though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Brad Grubb

Probably the best Restaurant POS out there

2020-11-10

Pros

Easy to use and teach, simple FOH functions and back office reporting. Rarely any software issues.

Cons

Somewhat expensive, but you get what you pay for with Aloha.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kristen Hollingsworth

You can’t go wrong with Aloha

2019-09-30

Easy from step 1. Training was simple and implementation was also easy.

Pros

Aloha has above average customer service. The design is intuitive making it simple to figure out on your own.

Cons

The stock background colors were not great, however, they were easy to change and customize.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more