Aloha EPOS Features

Aloha EPOS

Restaurant management and EPOS solution for businesses

4.22/5 (58 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Barcode / Ticket Scanning
Billing & Invoicing
Built-in Accounting
Cash Management
Credit Card Processing
Customer Accounts
Customer Management
Customizable Reports
Delivery Management
Discount Management
Electronic Payments
Electronic Signature
Employee Management
For Bakeries
For Restaurants
Forecasting
Gift Card Management
Inventory Control
Inventory Management
Inventory Tracking
Kitchen / Menu Management
Labor Cost Calculator
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Entry
Order Management
Order Processing
Order Tracking
Ordering Automation
Payment Processing
Point of Sale (POS)
Production Management
Promotions Management
Purchase Order Management
Real Time Analytics
Real Time Reporting
Real-time Updates
Receipt Management
Recipe Management
Reporting & Statistics
Reporting/Analytics
Reservations Management
Restaurant POS
Returns Management
Sales Reports
Separate Checks
Social Promotion
Split Checks
Stock Management
Summary Reports
Table Management
Third Party Integrations
Tips Management
Transaction History
Wait List Management
eCommerce Management
Learn moreCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Barcode / Ticket Scanning
Billing & Invoicing
Built-in Accounting
Cash Management
Credit Card Processing
Customer Accounts
Customer Management
Customizable Reports
Delivery Management
Discount Management
Electronic Payments
Electronic Signature
Employee Management
For Bakeries
For Restaurants
Forecasting
Gift Card Management
Inventory Control
Inventory Management
Inventory Tracking
Kitchen / Menu Management
Labor Cost Calculator
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Entry
Order Management
Order Processing
Order Tracking
Ordering Automation
Payment Processing
Point of Sale (POS)
Production Management
Promotions Management
Purchase Order Management
Real Time Analytics
Real Time Reporting
Real-time Updates
Receipt Management
Recipe Management
Reporting & Statistics
Reporting/Analytics
Reservations Management
Restaurant POS
Returns Management
Sales Reports
Separate Checks
Social Promotion
Split Checks
Stock Management
Summary Reports
Table Management
Third Party Integrations
Tips Management
Transaction History
Wait List Management
eCommerce Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Barcode / Ticket Scanning
Billing & Invoicing
Built-in Accounting
Cash Management
Credit Card Processing
Customer Accounts
Customer Management
Customizable Reports
Delivery Management
Discount Management
Electronic Payments
Electronic Signature
Employee Management
For Bakeries
For Restaurants
Forecasting
Gift Card Management
Inventory Control
Inventory Management
Inventory Tracking
Kitchen / Menu Management
Labor Cost Calculator
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Entry
Order Management
Order Processing
Order Tracking
Ordering Automation
Payment Processing
Point of Sale (POS)
Production Management
Promotions Management
Purchase Order Management
Real Time Analytics
Real Time Reporting
Real-time Updates
Receipt Management
Recipe Management
Reporting & Statistics
Reporting/Analytics
Reservations Management
Restaurant POS
Returns Management
Sales Reports
Separate Checks
Social Promotion
Split Checks
Stock Management
Summary Reports
Table Management
Third Party Integrations
Tips Management
Transaction History
Wait List Management
eCommerce Management
Visit WebsiteCompare App

Aloha EPOS Feature Reviews

25 reviewers had the following to say about Aloha EPOS's features:

Anonymous
(Restaurants company, 501-1000 employees)

Should Have Stayed in Hardware - Not Good Software

2021-03-25

I am frustrated with this software more often that I am not. It has taken about a year for me to figure out all the workarounds to get the information I need. The language on the brand side is not clear, the functionality is antiquated, and NCR should have stuck with just making cash registers. Software is not their game.

Pros

The thing I like most is that it does integrate across most restaurant functions - it covers loyalty, POS, has build-ins for inventory, etc.

Cons

Almost 10 years after being built, it hadn't made any UX updates. The loyalty program, though it says it has the ability to segment, does not.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Niklaus K.

Leader for a reason

2019-07-16

It's the fastest for ordering food I've come across.

Pros

Aloha makes ordering items easy and it's also the easiest POS, I've worked with, to modify items.

Cons

The ability to transfer checks between staff could be easier. Most places don't do that often, but others do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
DON J.

CHG Review

2021-07-29

Overall experience has been good with the exception of integrations.

Pros

Aloha menu management is easy for our operations team to make menu changes.

Cons

Integrations with other 3rd party products are sometimes difficult and pricey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Events Services company, 51-200 employees)

Great software for restaurants!

2018-10-03

Aloha is a great POS for restaurants, I think it can be used for restaurants of all sizes.

Pros

It was also easy to use from a management perspective, track per person average sales, etc.

Cons

Nothing comes to mind, it was a great software at the restaurant and easy to train employees on.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Eric W.

Aloha is the best POS system we have used to operate our restaurant

2018-12-12

We have used 3 different POS systems and overall found Aloha to be the most compatible for our restaurant.

Pros

This is the most user-friendly POS we have used in the restaurant The back office is very easy to use for reports, inventory control and POS terminal maintenance Aloha also has a direct affect on our customers.

Cons

This was the most expensive POS we have purchased at our restaurant.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer M.

Simple

2019-04-07

Easily read reporting.

Pros

Easy to use software, well designed, easily navigating through menu options and modifiers.

Cons

No longer partnered with Radiant Hardware.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyler B.

Aloha Review

2018-11-02

Pros

This is a very reliable POS system. They've been a mainstay forever.

Cons

Because this system is not cloud based, there is a big lack of functionality, especially not being able to view the daily restaurant performance while away from the location. In order to change items in the system, the entire system has to be re-booted, which is not ideal during service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Disa G.

I Love Aloha

2018-12-18

shorter wait times and better table turnover

Pros

this was the easiest system i have ever used for ordering foods, payments, reservations, inventory etc

Cons

the customer service was a bit shotty in the beginning often taking hours to respond

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
William K.

A good product that did not keep up with the times

2020-06-09

We us Aloha for Point of sale at a restaurant.

Pros

The front of house interface is relatively easy to use.

Cons

The problem with this platform, is that because of its design, it can not keep up with regulatory or technological advancements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Ronnie B.

Overall Great Product

2020-09-24

Holds easy access to sales through the POS.

Pros

Easy to learn software, most things are easily coded to navigate at ease. In the POS things are categorized which makes it easy on new employees.

Cons

Nothing stands out enough to dislike the software, sometimes the POS freezes and it needs to be manually restarted.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth H.

Behind the times

2019-11-13

Pros

Aloha was great in the late 00's when it was the most advanced POS system around.

Cons

Your computer goes down, god speed! The reports are clunky and hard to define if you want to drill down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian H.

Make your F&B ePOS work for you the easy way

2019-06-27

You can get any report generated to show you just about any piece of information you would like about your business, as the system is easily customizable for your needs.

Pros

I have worked in restaurant management across the world, and have encountered various ePOS systems that do the job but that's about it.

Cons

Like any computer, terminals can sometimes get glitchy and must be rebooted, but impatient folk servers and managers alike may start thumping on the screen with their pens, fingernails, etc, and after awhile it will take a toll on the touchscreen. But I've experienced this in $10mln/yr volume restaurants when they are under heavy use, not $2mln/yr volume businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 1-10 employees)

Great Price for a Restaurant starting out

2018-10-09

I'd recommend it for a restaurant or bar.

Pros

This is an easy to use and update POS for any restaurant.

Cons

Some items are a bit out of date and I hope they fix that in newer updates to the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelcie S.

Aloha

2018-12-21

Pros

Unfortunately, I don't feel as though I have any nice things to say about Aloha at this time.

Cons

There is a non-existant customer support, nearly impossible to extract data or reports, not customer friendly and inconsistent.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Roscoe S.

Good but probably outdated

2018-11-14

Loved East Bay Cash Register who sold me two systems, but now that NCR manages them, it’s over. Bye

Pros

Easy for waiters to use. Reports are easy to read.

Cons

Service once was wonderful, but since NCR bought them a couple of years ago it’s a cluster fuck.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Brad G.

Probably the best Restaurant POS out there

2020-11-10

Pros

Easy to use and teach, simple FOH functions and back office reporting. Rarely any software issues.

Cons

Somewhat expensive, but you get what you pay for with Aloha.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karli T.

Bartending Software Experience

2019-07-21

Would highly recommend for any business because of how easy it was to navigate and teach to others.

Pros

This software was also easy to input information and specific discounts into for the bar.

Cons

Sometimes it was difficult to go back on the menu. The order might have had to be restarted if you were looking to return to a different page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin L.

NCR Ruined Aloha

2019-01-10

They are constantly "escalating" the issues to teams that never seem to get back to you. Management and "local" support has zero support or care for your problems.

Pros

Ease with front-of-the-house interaction and training.

Cons

Old, antiquated technology and non-responsive customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Heather W.

Great POS!

2020-10-06

I would say that of the point of sale systems I have run across, this is definitely one of my favorites.

Pros

This point of sale system is popular for a reason its clearly one of the best.

Cons

I think pricing is pretty standard for the system, and it's been easy to use.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin B.

Used to be a great product

2019-12-04

I can't imagine seeing it at any new locations.

Pros

There are more features available on Aloha than in most POS systems.

Cons

Aloha used to be the best option in POS. Unfortunately, support has plummeted, and any features that are included in newer platforms are either unavailable or expensive monthly payments to acquire.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Maggie W.

Aloha for Restaurants

2018-11-13

Pros

I love how easy it is to set up the POS to completely mirror your menu, making it more user friendly for the staff.

Cons

I also wish it was easier to locate a previous transaction by the last 4 digits of a credit card number.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelly M.

The easiest Point of Sale System of them all to learn and use.

2020-06-10

In previous places of employment, I had worked with the point of sale systems that were so intricate that it took me weeks to fully master all of the features to its operation, so I was a bit worried that Aloha would turn out to be another one of those.

Pros

The interface of the actual system itself that I used to enter customer orders into had everything right in front of your eyes on the main page of the screen, which allowed me to enter my orders quickly and accurately.

Cons

There were honestly no features in this software that I came across and questioned its purpose or use. Everything has a place and where that place happens to be just makes sense for the establishment that it is attached to.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Restaurants company, 11-50 employees)

Good Restaurant POS

2019-03-05

Pros

Has the features you need, good organization and UI.

Cons

It can take a bit of time to learn your way around it, but that's the case with any new POS.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Food & Beverages company, 11-50 employees)

Easy pos system

2019-10-02

I love this pos system. I have used many others in the past and this by far was the easiest and fastest to figure out.

Pros

I like how everything is so easy to find and use.

Cons

There honestly isn't one thing that I dislike about this program. It's easy to find and enter credit card tips.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexandra C.

Hello Aloha!!

2019-05-01

Pros

It does a great job keeping track of orders and tables.

Cons

It has shutdown before and caused panic, but if it's not as easy fix, someone is always out to fix the system super quick!

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more