Aloha EPOS Reviews - Pros & Cons, Ratings & more

Toast POS

MYR POS

Rezku POS

Microsoft Project

Aloha is a cloud-based EPOS solution designed to helps bars and restaurants manage their business lifecycles, from reservations to seating plans, table services, staff rosters, & payments. Managers can create custom floor plans using real-time updates on waiting times and available seating capacity.

Aloha EPOS

Web-based

Windows

Brand Engagement Manager

The thing I like most is that it does integrate across most restaurant functions - it covers loyalty, POS, has build-ins for inventory, etc. And the POS terminals are great.

Service Manager

Their customer service is great (if you ever have to contact them anyway), and deployment is easy because it's very user friendly.

Manager

I had a good experience with aloha. Very user friendly and easy to use.

Server

Overall, Aloha is a very good software to use and recommend it to restaurants to use for their employers.

Administrative Support

Aloha has been overwhelmingly positive and very helpful in organizing and keeping track of everything at our restaurant.

President

Then they can only “escalate” which means it gets routed to another idiot in India who calls you back in a couple of days to tell you to reboot the system.

Owner

The only problem is with so many other options out there on the market Aloha has failed to lower their prices to be more competitive.

entrepreneur 

Straight forward interface, fast settings, fast action buttons and shortcuts. Making team member cards and adjusting features on a custom level is an amazing pro definitely.

General Manager

Easy to learn software, most things are easily coded to navigate at ease. In the POS things are categorized which makes it easy on new employees.

I like how everything is so easy to find and use. They have modifiers under each category and that makes it that the orders come to the kitchen correctly.

I use Aloha at the restaurant I work at; it is the computer system we use to send our orders to the kitchen. What I like most about this software is that it is very easy to use.

Nothing stands out enough to dislike the software, sometimes the POS freezes and it needs to be manually restarted.

Since NCR has taken control of Aloha, the customer service has taken a severe nosedive. They are constantly "escalating" the issues to teams that never seem to get back to you.

Sr. Director of IT

Overall experience has been good with the exception of integrations. Hopefully this will improve.

The rep waa very knowledgeable and asked questions about the food itself to better understand the needs of the servers ordering process.

Bartender

Easy to use and to access various categories of drinks and food. This software was also easy to input information and specific discounts into for the bar.

It got cut off and I think that was due to typing in too much information. It may have also been because of the specific button I used.

When we made menu changes it seemed difficult and expensive to remove or add items. The reps were slow to reply and kept trying to sell am upgrade our system.

For managers great tool to keep track of all the comps voids labor and etc. 

Like the table layout on the screen 

Decent Program 

I am frustrated with this software more often that I am not. It has taken about a year for me to figure out all the workarounds to get the information I need. The language on the brand side is not clear, the functionality is antiquated, and NCR should have stuck with just making cash registers. Software is not their game. 

Should Have Stayed in Hardware - Not Good Software

Good and easy to use, but only when it's running smoothly

Aloha has been overwhelmingly positive and very helpful in organizing and keeping track of everything at our restaurant. 

Aloha Makes Everything Easier

Easy to know the complete net of each individual at any given moment of the shift gave a bird's eye view of the dining room/area, increased sales production, supply and demand

The Future of POS is Here

Put it this way:  when I would go to interview here and there for management positions in restaurants, one of the first things I'd do is steal a quick glance around to see what ePOS was in use.  When I would see Aloha, it was an immediate sense of relief.  They are just so easy to learn and use.  So much so that I dare say it will still help you save money even if you are replacing an old, paid-off system that did get the job done (kind of).  For example, I cannot tell you how many nights I have spent, exhausted after a crazy shift with a arbitrary ePOS and a crying server or bartender because their checkout got butchered by some mistake, then the attempted "fix" didn't have the intended effect, then the fix to fix the fix went haywire - that won't happen anymore.  Aloha will simply the process for your staff = reduced training hours, far fewer incorrect orders sent to the kitchen, less servers running to the expo to rattle off what they "actually meant" when they tried to use archaic codes to modify an item, less food coming back to the kitchen because it isn't right, easy checkout that does fabulous things like letting an admin level user undo things like erroneously split tables or incorrect payments assigned to incorrect seat numbers, and I haven't even gotten to it's back-of-the-house superiority.  You can get any report generated to show you just about any piece of information you would like about your business, as the system is easily customizable for your needs.  

Make your F&B ePOS work for you the easy way

What is there not to like about software created for staff of all levels of experience. In previous places of employment, I had worked with the point of sale systems that were so intricate that it took me weeks to fully master all of the features to its operation, so I was a bit worried that Aloha would turn out to be another one of those. Little did I know that this would be the software that made me into the confident server I am today. 

The easiest Point of Sale System of them all to learn and use.

The reporting and back-end functions are easy to learn compared to other programs. Servers love how simple it is to use and learn. It's the fastest for ordering food I've come across. 

Leader for a reason

I really like that is basically dummy proof and so easy to use, I just wish it wasn't so slow and laggy. 

Super easy to use

Loved East Bay Cash Register who sold me two systems, but now that NCR manages them, it’s over.  Bye

Good but probably outdated

i personally have worked with aloha for years in the restaurant industry & it hasn't failed me yet. can easily switch through many settings very fast. multitasking made efficiently! splits checks and turns on and off whatever inventory can be used or not through custom settings. many more features once you get working with it ! 

highly recommended! 

Overall easy to maneuver software. Easily controls employee clock in/out times. Holds easy access to sales through the POS. Overall great product.

Overall Great Product

Since NCR has taken control of Aloha, the customer service has taken a severe nosedive. They are constantly "escalating" the issues to teams that never seem to get back to you.  Management and "local" support has zero support or care for your problems. 

NCR Ruined Aloha

Great. Would highly recommend for any business because of how easy it was to navigate and teach to others.

Bartending Software Experience

shorter wait times and better table turnover 

I Love Aloha 

It was good but could be better

Aloha

aloha

STAY AWAY!

My restaurant first opened using the RPower POS system. It worked well for a while, but as we grew busier it became apparent that modifications, and edits to orders were taking much too long, and felt very clunky. I think that Aloha gives servers the ability to streamline their orders and as they become more comfortable with the system they can become quite speedy. Overall Aloha is the best POS system that I have used so far, but nothing is perfect.

Great features, Difficult Access

We us Aloha for Point of sale at a restaurant. Our biggest problem, is that we can't do basic necessary upgrades like accept chip reader credit cards, or online ordering. Our server software is not compatible without windows 10 and windows 97 is out of date. 

Aloha EPOS Reviews (2025)

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67 reviews