Aloha Reviews

So much easier than micros. Dummy proof for new servers. Easy for servers to navigate.

Credits cards system from time to time goes down. Customer service hard to reach in the timely manner.

I have worked in restaurant management across the world, and have encountered various ePOS systems that do the job but that's about it. Aloha is not one of those. You could quit literally sit someone down in front of it and in 5 minutes they'll know the basics, 10 minutes they will be able to enter more complex orders and complex checkouts (e.g. split checks, etc.), and in 30 minutes they could be capable of programming your entire business into it from scratch and running any report you could want. A la iPhone. It really is that simple to use.

Like any computer, terminals can sometimes get glitchy and must be rebooted, but impatient folk servers and managers alike may start thumping on the screen with their pens, fingernails, etc, and after awhile it will take a toll on the touchscreen. But I've experienced this in $10mln/yr volume restaurants when they are under heavy use, not $2mln/yr volume businesses.

I use Aloha at the restaurant I work at; it is the computer system we use to send our orders to the kitchen. What I like most about this software is that it is very easy to use. The layout and color scheme is nice and not too outdated or overpowering.

There is one specific issue that comes to my mind from using Aloha that I liked least. When I was typing in an order one day and then sent it through to the kitchen, the kitchen was not able to receive the entire order of what I typed. It got cut off and I think that was due to typing in too much information. It may have also been because of the specific button I used. Regardless, this isn't a big issue and it's not like people are going to be typing in "novels" to send into the kitchen.

Aloha was great in the late 00's when it was the most advanced POS system around. It has detailed reporting and is widely known in the hospitality industry

It is not cloud based. Your computer goes down, god speed! The reports are clunky and hard to define if you want to drill down.

This point of sale system is popular for a reason its clearly one of the best. Their customer service is great (if you ever have to contact them anyway), and deployment is easy because it's very user friendly. It takes virtually no time at all to get used to, and it runs smoothly and easily.

There not much to dislike, it's been great to use. I think pricing is pretty standard for the system, and it's been easy to use.

I believe that Aloha gives the user more abilities in the front of the house than most POS systems I have used. The ability to highlight multiple items at once and duplicate/delete is a great feature not found in other systems. I also enjoy the overall lay out of the buttons, as far as having space between each button (which makes it easier for touch screen use), and the ability to add as many different sub menus at desired.

I wish that there was a way to customize the color of the buttons. When this system is implemented in busy restaurants (which is my experience with it) color coding different things such as ingredient/sauces/allergies could make the adjustment period for new servers much quicker, and cut down on the amount of time spent searching for certain things in the menus. I also feel like the strength of Aloha is in its day to day use. When using the master computer to try and revamp, or set up new menu items in the office the process is far from intuitive, and takes a long time to become proficient in. Maybe if there was a 'helpful hints' type feature for new user that would be a great addition.

The front of house interface is relatively easy to use. Quick and easy to navigate. The back of the house component is moderately easy to use and change.

The problem with this platform, is that because of its design, it can not keep up with regulatory or technological advancements. It was a major outlay financially, and because ti is not flexible, it can not be brought up to date, it needs to be replaced.

The Aloha POS System was by far the easiest software I have encountered throughout my work experience in the Food & Beverage Industry. The interface of the actual system itself that I used to enter customer orders into had everything right in front of your eyes on the main page of the screen, which allowed me to enter my orders quickly and accurately. This layout also helped me manage several customers tabs at once without having to jump through several hurdles to do so. Anytime an order needed a modification last minute, I was able to get the system to help in time.

There were honestly no features in this software that I came across and questioned its purpose or use. Everything has a place and where that place happens to be just makes sense for the establishment that it is attached to.

Easy to learn software, most things are easily coded to navigate at ease. In the POS things are categorized which makes it easy on new employees.

Nothing stands out enough to dislike the software, sometimes the POS freezes and it needs to be manually restarted.

The layout is nice and organized. The customer service is amazing as well

It was a bit hard to integrate with our current business structure. But were were more than willing to work it out.

Easy for waiters to use. Reports are easy to read. The hardware is fairly robust, purpose built.

Service once was wonderful, but since NCR bought them a couple of years ago it’s a cluster fuck. Initial support is routed to India where you’re on hold for 10 - 20 minutes, to talk to someone whose only solution is to reboot, which of course we’ve already done. Then they can only “escalate” which means it gets routed to another idiot in India who calls you back in a couple of days to tell you to...

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This is the most user-friendly POS we have used in the restaurant The back office is very easy to use for reports, inventory control and POS terminal maintenance Aloha also has a direct affect on our customers. Our staff finds it easy to use and they spend less time learning and more time providing the best customer service experience.

This was the most expensive POS we have purchased at our restaurant. If our POS terminals go down it tends to take some time for replacement

There are more features available on Aloha than in most POS systems. You just have to figure out how to use them (and support doesn't even know most of them!)

Aloha used to be the best option in POS. Unfortunately, support has plummeted, and any features that are included in newer platforms are either unavailable or expensive monthly payments to acquire.

I love how easy it is to set up the POS to completely mirror your menu, making it more user friendly for the staff. I also like that it can be set up with your back office software to pull real time numbers and real time inventory, keeping everything much cleaner and streamlined.

Sometimes there are weird little quirks with giftcards, both selling and redeeming. I also wish it was easier to locate a previous transaction by the last 4 digits of a credit card number.

While setting up the menus in the system the organization and catorgies were so easy to set up. The rep waa very knowledgeable and asked questions about the food itself to better understand the needs of the servers ordering process.

When we made menu changes it seemed difficult and expensive to remove or add items. The reps were slow to reply and kept trying to sell am upgrade our system.

Ease of use, functionality, cross-platform ability makes things simple.

Managing permissions can be somewhat tricky.

It was easy to use and setup all of the different variations for the restaurant food items. It was also easy to use from a management perspective, track per person average sales, etc.

Nothing comes to mind, it was a great software at the restaurant and easy to train employees on.

This is a very reliable POS system. They've been a mainstay forever. It remains easy to use on the server/bartender side.

The difficulty of this system is on the manager/owner side. Because this system is not cloud based, there is a big lack of functionality, especially not being able to view the daily restaurant performance while away from the location. In order to change items in the system, the entire system has to be re-booted, which is not ideal during service. Reporting is hard to use and requires a time commitment to get the reports you need. At times, it can be "clunky".

The software is easy to learn and the interface is simple and straightforward.

The system seemed to need rebooting quite often in the middle of a shift which would be frustrating for our restaurants team members who needed to ring up items on the Aloha terminal.

Visually appealing and powerful. Aloha makes ordering items easy and it's also the easiest POS, I've worked with, to modify items.

The ability to transfer checks between staff could be easier. Most places don't do that often, but others do.

I like that this is a software that you can scale with. It’s durable and can be implemented if you have many locations.

If you have issues there is an aloha software man that will come out- you can’t troubleshoot yourself. Sometimes leaving you down a few computers.

If you are in the resturant industry you need to use Aloha for your POS. It is easy to use, gives you the lay out of the resturant and is easy to add items or change information in the system. It does a great job keeping track of orders and tables.

It has shutdown before and caused panic, but if it's not as easy fix, someone is always out to fix the system super quick!

Aloha is easygoing use. Aloha has above average customer service. The design is intuitive making it simple to figure out on your own.

The stock background colors were not great, however, they were easy to change and customize. Pricing is high

Very user friendly, very easy to train new staff. Support is easy and generally quick to fix any problems that arise.

I really didn’t have any major issues with the software. Nothing to complain about. All problems were fixed quickly.

Easy to use and to access various categories of drinks and food. This software was also easy to input information and specific discounts into for the bar.

Sometimes it was difficult to go back on the menu. The order might have had to be restarted if you were looking to return to a different page.