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Appetize

Enterprise point of sale & inventory management for venues

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Appetize Pricing, Features, Reviews and Alternatives

Appetize product overview

What is Appetize?

Appetize is a modern Point of Sale, inventory and analytics platform transforming how enterprises manage and process guest transactions. With an omni-channel approach, Appetize makes front of house transactions more intuitive through fixed, self-serve and handheld form factors, while providing robust kitchen and back office tools. Appetize is trusted by some of the largest and highest volume businesses in the world, including sports and entertainment properties, education campuses, theme parks, travel and leisure sites, and national chain brands. For more information, please visit getappetize.com.

Key benefits of using Appetize

- Appetize clients can centralize data
- Provide staff tools to be more efficient
- Unlock new revenue streams
- Gather more intelligence
- Monitor performance enterprise wide
- Stay up and running with an auto-offline mode

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
24/7 (Live rep)

Training options

Webinars
In Person
Documentation
Live Online

Appetize pricing information

Value for money

3.9

/5

16

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Appetize features

Functionality

3.8

/5

16

Total features

40

4 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Multi-Location
Point of Sale (POS)
Order Management
Reporting/Analytics
Third Party Integrations
Sales Reports

Functionality contenders

Appetize users reviews

Overall Rating

4.1

/5

16

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.93/10
Rating distribution

5

4

3

2

1

7

5

3

0

1

Pros
Overall, we truly enjoy working with Appetize and we love the support teams/people that we have had on site during our events. They are knowledgeable and willing to do anything to help us.
We love the fact that the front end of the software is so user friendly and easy for our vendors to use. It is straightforward, simple, and clean.
It is a fantastic piece of software, and the hardware is easy to install and implement. The account managers are passionate and hardworking.
Cons
If you buy the cheapest hardware that Appetize will run on, it may have issues. If you do buy the more expensive hardware, you instead have to worry about securing that hardware itself.
Ve never ran into an issue that didn’t have a reasonable/temporary work around. It seems that with every new version that is released a problem is solved but a new problem is created.
THE SYSTEM IS THE PROBLEM. We have a 7 year veteran employee and others who are seriously considering quitting over this POS.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One of the best software if you are into Restaurant Business.

Reviewed a year ago

Appetize makes front of house exchanges more instinctive through fixed, self-serve and handheld structure factors, while giving hearty kitchen and administrative center devices and is trusted by the absolute biggest and most elevated volume organizations on the planet

Pros

Inventory Management, Point of Sale, Reporting/Analytics, Order Management, Multi-Location, Sales Reports, Discount Management etc, these are major features which makes this software even more valuable and helpful.

Cons

Trial plans are not available. They don't have any supportable, Android and IOS platform application and these days phones are much usable product than Desktops and Laptops.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Appetize Point of Sale Reviews

Reviewed 2 years ago

Overall, we truly enjoy working with Appetize and we love the support teams/people that we have had on site during our events. They are knowledgeable and willing to do anything to help us. The POS registers are functional and for the most part, easy to use, which we like.

Pros

We love the fact that the front end of the software is so user friendly and easy for our vendors to use. It is straightforward, simple, and clean. Makes training new vendors pretty painless.

Cons

I would say the thing we like least is that some of the back end reporting isn't always exactly what we are looking for. We have very specific reporting needs, because of the nature of our event, and sometimes we struggle a bit with that. The support team is great though, and have worked with us on trying to customize or build reports that fit our needs. Is a long process, because we do things a little funky at our venue, but they are willing to listen to our needs and try to find solutions that will work for us.

Vendor response

Hi Kelsey, Thanks so much for your feedback! We're thrilled you find our platform straightforward, simple and clean and easy for your vendors. Sorry to hear you experienced some issues with reporting, though we know you've been in touch with our customer support staff who are helping you customize the back-end. Our priority is to exceed expectations for our customers, and we hope you continue to have the best experience possible, so feel free to reach out to us at support@appetize.com if you need further assistance. We want to ensure you have the best possible experience with our product. Thanks so much, Appetize

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Don't buy this product

Reviewed 3 years ago

This is causing problems, not solving them. This system has turned a fun job into a nightmare of stress and has cost several of us money. These guys seriously have no idea how much suffering they have caused us. we used to enjoy this job and now we dread coming to work. We have had servers crying with frustration. IT'S NOT ABOUT ADJUSTING TO A NEW SYSTEM. THE SYSTEM IS THE PROBLEM. We have a 7 year veteran employee and others who are seriously considering quitting over this POS. I know a lot of people in the biz, and I will actively make sure no one I know gets appetize. I wouldn't wish this on anyone.

Pros

Nothing. Literally nothing. Nothing. Nothing.

Cons

Instead of making my job easier, the system is an encumbrance, making my job harder, slowing me down, which costs me money. it lacks the speed and functionality of our previous system, versitouch, that ran on windows 97. Whoever designed it, has ckearly never worked in this industry. Despite their claims, there is no way to do basic restaurant functions like splitting checks, transferring checks...

Vendor response

Hi Be, I believe one of our Client Success Managers has already reached out to you, but if you have yet to hear from us, please email me directly at marketing@appetizeapp.com

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Beast POS for quick large scale deployment and professional results

Reviewed 2 years ago

Overall, Appetize is a great POS system that gets you a lot of bang for your buck. With its ease of deployment, it enables customers to professionalize previously outdated cash registers. As a newer option in POS world, it doesn't yet provide all the bells and whistles that the most complicated operations might require, but they have made impressive strides already (with big things in the works already) and can handle most food and beverage POS needs for less initial investment of time and money.

Pros

Appetize is way easier to setup than similar POS systems. The software is intuitive and quick to master and the hardware options make planning large deployments much easier.

Cons

Because Appetize software runs on lots of different hardware platforms customers often use the most cost effective solutions rather than the hardware they actually need. If you buy the cheapest hardware that Appetize will run on, it may have issues. If you do buy the more expensive hardware, you instead have to worry about securing that hardware itself. IPads run Appetize really well, but you cannot always just hand them out like candy to seasonal staff.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great front-end product, a little more difficult to administer. On-site support Team outstanding!

Reviewed 2 years ago

Our salesman was outstanding. As often happens, once the technical team gets involved the salesman's promises are not quite as expected. Overall it is a very good product, but the back end reporting really needs attention. When you hear the support staff say 'I have been asking for that to get corrected for a few years', that is not a good indicator of a company's product support. I believe because Appetize grew so fast, they put all their efforts into R&D (and making the sale), and too little focus on supporting the product and fixing known issues. On-site support is so expensive, but they are outstanding.

Pros

Appetize is a very user-friendly product, making it easy to train employees. The option to add photo of items makes it even easier for for those operating the equipment.

Cons

Reports, they are inconsistent and not all are accurate. Takes so long to get a report changed or corrected. Absolutely the number one complaint. Also the cost of proprietary equipment is just too high.

Appetize FAQs and common questions

Q. What type of pricing plans does Appetize offer?

Appetize has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Appetize?

Appetize has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Appetize support?

Appetize supports the following languages:
English


Q. Does Appetize support mobile devices?

Appetize supports the following devices:
Android, iPad, iPhone


Q. Does Appetize offer an API?

Yes, Appetize has an API available for use.


Q. What other apps does Appetize integrate with?

Appetize integrates with the following applications:
NetSuite, LevelUp, Olo, SynergySuite


Q. What level of support does Appetize offer?

Appetize offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)

Common Appetize comparisons

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