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Appetize Pricing, Features, Reviews and Alternatives

Appetize product overview

What is Appetize?

Appetize is a modern Point of Sale, inventory and analytics platform transforming how enterprises manage and process guest transactions. With an omni-channel approach, Appetize makes front of house transactions more intuitive through fixed, self-serve and handheld form factors, while providing robust kitchen and back office tools. Appetize is trusted by some of the largest and highest volume businesses in the world, including sports and entertainment properties, education campuses, theme parks, travel and leisure sites, and national chain brands. For more information, please visit getappetize.com.

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Key benefits of using Appetize

- Appetize clients can centralize data
- Provide staff tools to be more efficient
- Unlock new revenue streams
- Gather more intelligence
- Monitor performance enterprise wide
- Stay up and running with an auto-offline mode

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Phone Support

Knowledge Base

Chat

24/7 (Live rep)

Training options

Webinars

In Person

Documentation

Live Online

Appetize pricing information

Value for money

3.9

Starting from

No info

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

Lightspeed Restaurant

Value for money

Appetize

Value for money

Appetize features

Functionality

3.8

Total Features44 3 categories

Most valued features by users

Inventory Management

Point of Sale (POS)

Reporting/Analytics

Order Management

Multi-Location

Sales Reports

Loyalty Program

Mobile Access

Appetize users reviews

Overall rating

4.1

Positive reviews

75%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.93/10

Rating distribution

Pros

We love the fact that the front end of the software is so user friendly and easy for our vendors to use. It is straightforward, simple, and clean.

Kelsey C.

It is a fantastic piece of software, and the hardware is easy to install and implement. The account managers are passionate and hardworking.

Jacqlyn R.

Overall, we truly enjoy working with Appetize and we love the support teams/people that we have had on site during our events. They are knowledgeable and willing to do anything to help us.

Kelsey C.

Cons

If you buy the cheapest hardware that Appetize will run on, it may have issues. If you do buy the more expensive hardware, you instead have to worry about securing that hardware itself.

Jason M.

Ve never ran into an issue that didn’t have a reasonable/temporary work around. It seems that with every new version that is released a problem is solved but a new problem is created.

Casey S.

THE SYSTEM IS THE PROBLEM. We have a 7 year veteran employee and others who are seriously considering quitting over this POS.

Be M.

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Overall rating contenders

Appetize

Overall rating

Lightspeed Restaurant

Overall rating

Kelsey C.

Sports, 11-50 employees

Used other for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

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Appetize Point of Sale Reviews

Reviewed 10 months ago

Overall, we truly enjoy working with Appetize and we love the support teams/people that we have had on site during our events. They are knowledgeable and willing to do anything to help us. The POS registers are functional and for the most part, easy to use, which we like.

Pros

We love the fact that the front end of the software is so user friendly and easy for our vendors to use. It is straightforward, simple, and clean. Makes training new vendors pretty painless.

Cons

I would say the thing we like least is that some of the back end reporting isn't always exactly what we are looking for. We have very specific reporting needs, because of the nature of our event, and sometimes we struggle a bit with that. The support team is great though, and have worked with us on trying to customize or build reports that fit our needs. Is a long process, because we do things a little funky at our venue, but they are willing to listen to our needs and try to find solutions that will work for us.

Vendor response

Hi Kelsey, Thanks so much for your feedback! We're thrilled you find our platform straightforward, simple and clean and easy for your vendors. Sorry to hear you experienced some issues with reporting, though we know you've been in touch with our customer support staff who are helping you customize the back-end. Our priority is to exceed expectations for our customers, and we hope you continue to have the best experience possible, so feel free to reach out to us at support@appetize.com if you need further assistance. We want to ensure you have the best possible experience with our product. Thanks so much, Appetize

Jason M.

Restaurants, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

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Beast POS for quick large scale deployment and professional results

Reviewed 10 months ago

Overall, Appetize is a great POS system that gets you a lot of bang for your buck. With its ease of deployment, it enables customers to professionalize previously outdated cash registers. As a newer option in POS world, it doesn't yet provide all the bells and whistles that the most complicated operations might require, but they have made impressive strides already (with big things in the works already) and can handle most food and beverage POS needs for less initial investment of time and money.

Pros

Appetize is way easier to setup than similar POS systems. The software is intuitive and quick to master and the hardware options make planning large deployments much easier.

Cons

Because Appetize software runs on lots of different hardware platforms customers often use the most cost effective solutions rather than the hardware they actually need. If you buy the cheapest hardware that Appetize will run on, it may have issues. If you do buy the more expensive hardware, you instead have to worry about securing that hardware itself. IPads run Appetize really well, but you cannot always just hand them out like candy to seasonal staff.

Casey S.

Hospitality, 11-50 employees

Used other for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend5/10

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Recommend for quick service restaurants

Reviewed 10 months ago

Appetize is a fun company to work for. The software is generally easy to use. I’ve never ran into an issue that didn’t have a reasonable/temporary work around. It seems that with every new version that is released a problem is solved but a new problem is created. From what I can tell they have a team that isn’t always on the same page but they care about their clients and creating a positive experience for the fans/customers. I personally have been treated well and can say I’ve enjoyed my overall experience with Appetize.

Pros

User experience is smooth. Generally easy to set up. GUI is aesthetically pleasing. Deploys and scales well.

Cons

There are issues with third party interfaces (gift cards, loaded value, student dining, etc). Restaurant/table service mode is sub standard mostly due to lack of check sync. I’ve heard from numerous Appetize associates that the reporting cannot be trusted. There are numerous issues with the KDS not limited to the device’s network card dropping its IP address when the printer runs out of paper.

Vendor response

Hi Casey, Thanks so much for your feedback! It's great that you find the user experience smooth and easy to set up, though we're sorry to hear you've experienced a few challenges, like third-party interfaces and issues with KDS. We continually upgrade our software to improve our platform for users, so feel free to reach out to us at support@appetize.com if the issues have not been fixed. Our priority is working with our customers to exceed expectations, and we want to ensure you have the best experience possible with our product. Thanks so much, Appetize

Aditya s.

Hospital & Health Care, 5,001-10,000 employees

Used weekly for 6-12 month

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

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A Monster POS for speedy enormous scale deployment and expert outcomes.

Reviewed 2 months ago

Overall, Appetize is an extraordinary POS framework that gets you a ton of value for your money. No sweat of organization, it empowers clients to professionalize beforehand obsolete sales registers. As a fresher alternative in the POS world, it doesn't yet give every one of the extravagant accessories that the most convoluted activities may require, yet they have taken great steps as of now (with enormous things underway as of now) and can deal with most food and drink POS needs for less beginning speculation of time and cash.

Pros

Flexible and exceptionally helpful programming usefulness Industry-explicit abilities Supports scanner tag checking and limitless stock SKUs Highlights adaptable table, menu, and flowing administration apparatuses Instinctive kitchen and back of the house the executives Adaptable to oblige enormous and high-volume business. Offers a few industry-explicit POS programming modes Fit for estimating basic orders and measures of progress Highlights heat maps, showing how well things sell in various areas.

Cons

"Set-up: Printer link is difficult to append/disconnect. Programming can be delayed upon establishment." "I think Credit Card administrations could be more steady. I have seen numerous exchanges go through just to be declined upon settlement " "It freezes and frequently reboots itself without being provoked."

Kathy S.

Sports, 11-50 employees

Used other for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7/10

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Great front-end product, a little more difficult to administer. On-site support Team outstanding!

Reviewed 10 months ago

Our salesman was outstanding. As often happens, once the technical team gets involved the salesman's promises are not quite as expected. Overall it is a very good product, but the back end reporting really needs attention. When you hear the support staff say 'I have been asking for that to get corrected for a few years', that is not a good indicator of a company's product support. I believe because Appetize grew so fast, they put all their efforts into R&D (and making the sale), and too little focus on supporting the product and fixing known issues. On-site support is so expensive, but they are outstanding.

Pros

Appetize is a very user-friendly product, making it easy to train employees. The option to add photo of items makes it even easier for for those operating the equipment.

Cons

Reports, they are inconsistent and not all are accurate. Takes so long to get a report changed or corrected. Absolutely the number one complaint. Also the cost of proprietary equipment is just too high.

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