Appetize Pricing, Features, Reviews & Comparison of Alternatives

Appetize

Enterprise point of sale & inventory management for venues

1.0/5 (1 review)

Appetize overview

What is Appetize?

Appetize is a modern Point of Sale, inventory and analytics platform transforming how enterprises manage and process guest transactions. With an omni-channel approach, Appetize makes front of house transactions more intuitive through fixed, self-serve and handheld form factors, while providing robust kitchen and back office tools. Appetize is trusted by some of the largest and highest volume businesses in the world, including sports and entertainment properties, education campuses, theme parks, travel and leisure sites, and national chain brands. For more information, please visit getappetize.com.

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Appetize screenshot: Appetize's menu-driven interface includes the ability to change icon size, drag-and-drop capabilities so popular items are always listed first, and the ability to check out guests in a few clicks.Appetize screenshot: Appetize ensures every menu item with potential modifiers is prompted to eliminate confusion and increase accuracy and turnaround time.Appetize screenshot: Appetize's Self-Service Solution, Interact, ensures guests can easily move through the ordering process on their own with order modifiers, alcohol controls, and built-in upsell capabilities.Appetize screenshot: Appetize Restaurant Mode provides the flexibility to create and manage layouts in the cloud, streamlined check and guest management, the ability to add menu items and modifiers by seat, and the capability to fire items by course.Appetize screenshot: Appetize Connect is the manager's toolkit for real-time business insights. The Connect Dashboard shows current sales, payment types, popular menu items, and more.Appetize screenshot: Appetize Retail is specifically designed for staff to easily scan items or search by name or SKUs, pin favorites to appear first on their screen, handle discounts and promotions, and process returns and exchanges in one transaction.Appetize screenshot: Appetize Kitchen Display System shows pending and completed orders as well as a catalog of all menu items with descriptions.Appetize screenshot: Appetize Advanced Analytics is a robust reporting platform for additional business insights.

Appetize reviews

Excellent
0
Very good
0
Average
0
Poor
0
Terrible
1

Value for money
Features
Ease of use
Customer support
  1.0
  1.0
  1.0
  1.0
Be Marston

Don't buy this product

Used daily for less than 6 months
Reviewed 2019-08-03
Review Source: Capterra

This is causing problems, not solving them. This system has turned a fun job into a nightmare of stress and has cost several of us money. These guys seriously have no idea how much suffering they have caused us. we used to enjoy this job and now we dread coming to work. We have had servers crying with frustration. IT'S NOT ABOUT ADJUSTING TO A NEW SYSTEM. THE SYSTEM IS THE PROBLEM. We have a 7 year veteran employee and others who are seriously considering quitting over this POS. I know a lot of people in the biz, and I will actively make sure no one I know gets appetize. I wouldn't wish this on anyone.

Pros
Nothing. Literally nothing. Nothing. Nothing.

Cons
Instead of making my job easier, the system is an encumbrance, making my job harder, slowing me down, which costs me money. it lacks the speed and functionality of our previous system, versitouch, that ran on windows 97. Whoever designed it, has ckearly never worked in this industry. Despite their claims, there is no way to do basic restaurant functions like splitting checks, transferring checks or putting a limited amount on a food item so the servers don't over sell beyond what you have in supply. What I could do with one step on our previous system now requires 3 steps and two different drop down menus- and that's just to open the cash drawer! The screens freeze too often, and there are a LOT of glitches, like one where if the date is wrong it won't print checks sent to kitchen or bar so servers were writing hand written tickets like it was 1985. We have been calling support constantly, but have had little in the way of results and many of the issues are faults of the system design itself and so can't really be "fixed" unless they redesign the software.

Response from Appetize


Hi Be,

I believe one of our Client Success Managers has already reached out to you, but if you have yet to hear from us, please email me directly at marketing@appetizeapp.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Appetize pricing

Pricing options
Subscription
View Pricing Plans

Contact Appetize directly for pricing information.

Appetize features

API
Gift Card System
Loyalty Program
Order Management
POS
Promotions Management

Activity Dashboard (111 other apps)
Automatic Notifications (102 other apps)
Billing & Invoicing (93 other apps)
Credit Card Processing (81 other apps)
Customer Database (105 other apps)
Customer History (93 other apps)
Discount Management (101 other apps)
Employee Management (101 other apps)
Inventory Management (156 other apps)
Inventory Tracking (133 other apps)
Multi-Location (122 other apps)
Reporting & Statistics (151 other apps)
Sales Reporting (99 other apps)
Third Party Integration (89 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Appetize

Key features of Appetize

  • Automated ordering
  • Cash room management
  • Customer loyalty program
  • Customizable reporting
  • Data encryption
  • Digital menu boards
  • Digital signature
  • Digital stand sheets
  • Employee self-service
  • Employee time clock
  • Gift card management
  • Icon-based menu items
  • Mobile API
  • Mobile device management
  • Multi-Location
  • Offline modes
  • Order management
  • PCI DSS compliance
  • POS
  • Payment processing
  • Payroll management
  • Promotions management
  • Purchase orders
  • Purchasing management
  • RFID support
  • Real-time updates
  • Receipt management
  • Receiving
  • Restaurant POS
  • Retail inventory management
  • Returns management
  • Tip management
  • Touch screen
  • Warehouse management
View All Features

Benefits

- Appetize clients can centralize data
- Provide staff tools to be more efficient
- Unlock new revenue streams
- Gather more intelligence
- Monitor performance enterprise wide
- Stay up and running with an auto-offline mode