Appetize Features

Appetize

Enterprise point of sale & inventory management for venues

4.06/5 (16 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Bar POS
Barcode / Ticket Scanning
Cash Management
Credit Card Processing
Customizable Reports
Delivery Management
Discount Management
Electronic Payments
Electronic Signature
Employee Management
Gift Card Management
Inventory Control
Inventory Management
Inventory Tracking
Loyalty Program
Mobile Access
Multi-Location
Offline Access
Online Ordering
Order Entry
Order Management
Order Processing
Order Tracking
Ordering Automation
Partial Payments
Payment Processing
Point of Sale (POS)
Promotions Management
Purchase Order Management
Real Time Reporting
Real-time Updates
Receipt Management
Reporting & Statistics
Reporting/Analytics
Restaurant POS
Retail Inventory Management
Retail POS
Returns Management
Sales Reports
Separate Checks
Split Checks
Table Management
Third Party Integrations
Tips Management
Transaction History
eCommerce Management
Learn moreCompare App
API
Access Controls/Permissions
Bar POS
Barcode / Ticket Scanning
Cash Management
Credit Card Processing
Customizable Reports
Delivery Management
Discount Management
Electronic Payments
Electronic Signature
Employee Management
Gift Card Management
Inventory Control
Inventory Management
Inventory Tracking
Loyalty Program
Mobile Access
Multi-Location
Offline Access
Online Ordering
Order Entry
Order Management
Order Processing
Order Tracking
Ordering Automation
Partial Payments
Payment Processing
Point of Sale (POS)
Promotions Management
Purchase Order Management
Real Time Reporting
Real-time Updates
Receipt Management
Reporting & Statistics
Reporting/Analytics
Restaurant POS
Retail Inventory Management
Retail POS
Returns Management
Sales Reports
Separate Checks
Split Checks
Table Management
Third Party Integrations
Tips Management
Transaction History
eCommerce Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Bar POS
Barcode / Ticket Scanning
Cash Management
Credit Card Processing
Customizable Reports
Delivery Management
Discount Management
Electronic Payments
Electronic Signature
Employee Management
Gift Card Management
Inventory Control
Inventory Management
Inventory Tracking
Loyalty Program
Mobile Access
Multi-Location
Offline Access
Online Ordering
Order Entry
Order Management
Order Processing
Order Tracking
Ordering Automation
Partial Payments
Payment Processing
Point of Sale (POS)
Promotions Management
Purchase Order Management
Real Time Reporting
Real-time Updates
Receipt Management
Reporting & Statistics
Reporting/Analytics
Restaurant POS
Retail Inventory Management
Retail POS
Returns Management
Sales Reports
Separate Checks
Split Checks
Table Management
Third Party Integrations
Tips Management
Transaction History
eCommerce Management
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Appetize Feature Reviews

14 reviewers had the following to say about Appetize's features:

Sparsh S.

One of the best software if you are into Restaurant Business.

2021-07-19

Appetize makes front of house exchanges more instinctive through fixed, self-serve and handheld structure factors, while giving hearty kitchen and administrative center devices and is trusted by the absolute biggest and most elevated volume organizations on the planet

Pros

Inventory Management, Point of Sale, Reporting/Analytics, Order Management, Multi-Location, Sales Reports, Discount Management etc, these are major features which makes this software even more valuable and helpful.

Cons

Trial plans are not available. They don't have any supportable, Android and IOS platform application and these days phones are much usable product than Desktops and Laptops.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Casey S.

Recommend for quick service restaurants

2020-09-17

From what I can tell they have a team that isn’t always on the same page but they care about their clients and creating a positive experience for the fans/customers. I personally have been treated well and can say I’ve enjoyed my overall experience with Appetize.

Pros

Generally easy to set up.

Cons

There are issues with third party interfaces (gift cards, loaded value, student dining, etc).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Appetize


Hi Casey,
Thanks so much for your feedback! It's great that you find the user experience smooth and easy to set up, though we're sorry to hear you've experienced a few challenges, like third-party interfaces and issues with KDS. We continually upgrade our software to improve our platform for users, so feel free to reach out to us at support@appetize.com if the issues have not been fixed. Our priority is working with our customers to exceed expectations, and we want to ensure you have the best experience possible with our product.
Thanks so much,
Appetize

Read more
Kathy S.

Great front-end product, a little more difficult to administer. On-site support Team outstanding!

2020-10-02

I believe because Appetize grew so fast, they put all their efforts into R&D (and making the sale), and too little focus on supporting the product and fixing known issues.

Pros

Appetize is a very user-friendly product, making it easy to train employees. The option to add photo of items makes it even easier for for those operating the equipment.

Cons

Reports, they are inconsistent and not all are accurate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Aditya s.

A Monster POS for speedy enormous scale deployment and expert outcomes.

2021-05-18

Overall, Appetize is an extraordinary POS framework that gets you a ton of value for your money.

Pros

Offers a few industry-explicit POS programming modes Fit for estimating basic orders and measures of progress Highlights heat maps, showing how well things sell in various areas.

Cons

"I think Credit Card administrations could be more steady.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelsey C.

Appetize Point of Sale Reviews

2020-09-24

They are knowledgeable and willing to do anything to help us. The POS registers are functional and for the most part, easy to use, which we like.

Pros

We love the fact that the front end of the software is so user friendly and easy for our vendors to use.

Cons

I would say the thing we like least is that some of the back end reporting isn't always exactly what we are looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Appetize


Hi Kelsey,

Thanks so much for your feedback! We're thrilled you find our platform straightforward, simple and clean and easy for your vendors. Sorry to hear you experienced some issues with reporting, though we know you've been in touch with our customer support staff who are helping you customize the back-end. Our priority is to exceed expectations for our customers, and we hope you continue to have the best experience possible, so feel free to reach out to us at support@appetize.com if you need further assistance. We want to ensure you have the best possible experience with our product.

Thanks so much,
Appetize

Read more
Gilles N.

#1 Concession and QSR choice

2020-09-17

Great company to partner with - will work on integrating and partnering much easier than Oracle or NCR.

Pros

Ease of installation, design, and ease of use.

Cons

Does not adapt well in a table-service setting.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Appetize


Hi Giles,
Thanks so much for your feedback! We're thrilled you use our platform and find our support superior to competitors. Sorry to hear you experienced some issues with adapting well in a table-service setting. Our priority is to exceed expectations for our customers, so feel free to reach out to us at support@appetize.com if you're still experiencing challenges. We want to ensure you have the best possible experience with our product. Thanks so much, Appetize

Read more
Robert B.

POS Perspective

2020-09-18

After live I have found a few transactions that were declined but the system has allowed the sale to go through.

Pros

The software is quite easy to pick up and, easy to train.

Cons

I think Credit Card services could be more consistent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Appetize


Hi Robert,

Thanks so much for your feedback! It's great that you find our software easy to pick-up and train staff, though we're sorry to hear you experienced some inconsistency with credit card errors. Our system settles instantly and will give a decline notice if the card has issues, and our offline mode assumes declines will occur with certain configuration settings. Please reach out to us at support@appetize.com if you are still experiencing challenges. We'd love to help you sort this out. Our priority is working with our customers to exceed expectations, and we want to ensure you have the best experience possible with our product.
Thanks so much,
Appetize

Read more
Jason M.

Beast POS for quick large scale deployment and professional results

2020-09-29

Overall, Appetize is a great POS system that gets you a lot of bang for your buck.

Pros

Appetize is way easier to setup than similar POS systems.

Cons

Because Appetize software runs on lots of different hardware platforms customers often use the most cost effective solutions rather than the hardware they actually need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Be M.

Don't buy this product

2019-08-03

We have a 7 year veteran employee and others who are seriously considering quitting over this POS. I know a lot of people in the biz, and I will actively make sure no one I know gets appetize.

Pros

Nothing. Literally nothing. Nothing. Nothing.

Cons

Whoever designed it, has ckearly never worked in this industry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Appetize


Hi Be,

I believe one of our Client Success Managers has already reached out to you, but if you have yet to hear from us, please email me directly at marketing@appetizeapp.com

Read more
Jacqlyn R.

Appetize Review

2020-09-22

It is a fantastic piece of software, and the hardware is easy to install and implement.

Pros

It's intuitive, easy to navigate, and it is clear that the Appetize team has a sharp eye for user experience and design.

Cons

It freezes and often reboots itself without being prompted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Doug W.

Peace of mind with Appetize

2020-09-17

Less headaches than pervious POS solutions, I don't even know the Appetize support phone number because I really haven't had to use it!

Pros

Ease of use Simple to use, training part time staff Faster transaction times Great hardware solutions Solves all my problems!

Cons

I couldn't move to this product sooner!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Appetize


Hi Doug,
Thanks so much for your feedback! We're thrilled you find our platform simple to use and are experiencing faster transaction times and great hardware solutions. Our priority is to exceed expectations for our customers, and we hope you continue to have the best experience possible. Don't hesitate to reach out if you need anything from us!
Thanks so much,
Appetize

Read more
David A.

appitize

2020-09-21

did the job it was asked to do

Pros

very easy to use and quick to learn.

Cons

Had no issue with product. It was easy to set up

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura A.

Overall a good system

2020-09-24

The people at Appetize are really great to work with and have a lot of experience in our industry.

Pros

It is easy to use for most front end users

Cons

Some lack of full service bar and restaurant features.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Transportation/Trucking/Railroad company, 51-200 employees)

It has quirks about it

2021-03-30

Pros

Easily demo with multiple devices at once to see multiple perspectives.

Cons

I don't like that when using a computer to run a demo that the functionality of using the mouse to scroll on phone or tablet can get a little finicky.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more