Appetize Reviews

We love the fact that the front end of the software is so user friendly and easy for our vendors to use. It is straightforward, simple, and clean. Makes training new vendors pretty painless.

I would say the thing we like least is that some of the back end reporting isn't always exactly what we are looking for. We have very specific reporting needs, because of the nature of our event, and sometimes we struggle a bit with that. The support team is great though, and have worked with us on trying to customize or build reports that fit our needs. Is a long process, because we do things a little funky at our venue, but they are willing to listen to our needs and try to find solutions that will work for us.

Hi Kelsey, Thanks so much for your feedback! We're thrilled you find our platform straightforward, simple and clean and easy for your vendors. Sorry to hear you experienced some issues with reporting, though we know you've been in touch with our customer support staff who are helping you customize the back-end. Our priority is to exceed expectations for our customers, and we hope you continue to have the best experience possible, so feel free to reach out to us at support@appetize.com if you need further assistance. We want to ensure you have the best possible experience with our product. Thanks so much, Appetize

Appetize is way easier to setup than similar POS systems. The software is intuitive and quick to master and the hardware options make planning large deployments much easier.

Because Appetize software runs on lots of different hardware platforms customers often use the most cost effective solutions rather than the hardware they actually need. If you buy the cheapest hardware that Appetize will run on, it may have issues. If you do buy the more expensive hardware, you instead have to worry about securing that hardware itself. IPads run Appetize really well, but you cannot always just hand them out like candy to seasonal staff.

User experience is smooth. Generally easy to set up. GUI is aesthetically pleasing. Deploys and scales well.

There are issues with third party interfaces (gift cards, loaded value, student dining, etc). Restaurant/table service mode is sub standard mostly due to lack of check sync. I’ve heard from numerous Appetize associates that the reporting cannot be trusted. There are numerous issues with the KDS not limited to the device’s network card dropping its IP address when the printer runs out of paper.

Hi Casey, Thanks so much for your feedback! It's great that you find the user experience smooth and easy to set up, though we're sorry to hear you've experienced a few challenges, like third-party interfaces and issues with KDS. We continually upgrade our software to improve our platform for users, so feel free to reach out to us at support@appetize.com if the issues have not been fixed. Our priority is working with our customers to exceed expectations, and we want to ensure you have the best experience possible with our product. Thanks so much, Appetize

Appetize is a very user-friendly product, making it easy to train employees. The option to add photo of items makes it even easier for for those operating the equipment.

Reports, they are inconsistent and not all are accurate. Takes so long to get a report changed or corrected. Absolutely the number one complaint. Also the cost of proprietary equipment is just too high.

Ease of use Simple to use, training part time staff Faster transaction times Great hardware solutions Solves all my problems!

I couldn't move to this product sooner!

Hi Doug, Thanks so much for your feedback! We're thrilled you find our platform simple to use and are experiencing faster transaction times and great hardware solutions. Our priority is to exceed expectations for our customers, and we hope you continue to have the best experience possible. Don't hesitate to reach out if you need anything from us! Thanks so much, Appetize

Nothing. Literally nothing. Nothing. Nothing.

Instead of making my job easier, the system is an encumbrance, making my job harder, slowing me down, which costs me money. it lacks the speed and functionality of our previous system, versitouch, that ran on windows 97. Whoever designed it, has ckearly never worked in this industry. Despite their claims, there is no way to do basic restaurant functions like splitting checks, transferring checks...

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Hi Be, I believe one of our Client Success Managers has already reached out to you, but if you have yet to hear from us, please email me directly at marketing@appetizeapp.com

The software is quite easy to pick up and, easy to train. It works very well in a high volume stadium setting

I think Credit Card services could be more consistent. I have seen many transactions go through only to be declined upon settlement

Hi Robert, Thanks so much for your feedback! It's great that you find our software easy to pick-up and train staff, though we're sorry to hear you experienced some inconsistency with credit card errors. Our system settles instantly and will give a decline notice if the card has issues, and our offline mode assumes declines will occur with certain configuration settings. Please reach out to us at support@appetize.com if you are still experiencing challenges. We'd love to help you sort this out. Our priority is working with our customers to exceed expectations, and we want to ensure you have the best experience possible with our product. Thanks so much, Appetize

Ease of installation, design, and ease of use.

Does not adapt well in a table-service setting.

Hi Giles, Thanks so much for your feedback! We're thrilled you use our platform and find our support superior to competitors. Sorry to hear you experienced some issues with adapting well in a table-service setting. Our priority is to exceed expectations for our customers, so feel free to reach out to us at support@appetize.com if you're still experiencing challenges. We want to ensure you have the best possible experience with our product. Thanks so much, Appetize

It is easy to use for most front end users

Some lack of full service bar and restaurant features.

very easy to use and quick to learn. Implementd easily

Had no issue with product. It was easy to set up

User friendly. User can self adjust menu items on their screen to their own preference and/or ease.

Set-up: Printer cable is hard to attach/detach. Software can be slow upon installation.

Ease in implementation and Great communication with support.

nothing really, navigating back office can get tedious

It's intuitive, easy to navigate, and it is clear that the Appetize team has a sharp eye for user experience and design.

It freezes and often reboots itself without being prompted.