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Autoflow Logo

Workflow management software

Last updated: August 2024

Autoflow Features

Features Summary

Functionality

4.6

/5

54

Total features

34

2 categories

Autoflow features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Billing & Invoicing
CRM

Common features of Workflow Management software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Business Process Automation
Calendar Management

Price starts from

199.99

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

54

Price starts from

199.99

Per month

Total Features

34

Unique features

  • Rules-Based Workflow

  • Role-Based Permissions

  • Access Controls/Permissions

  • Graphical Workflow Editor

Functionality

4.8

/5

675

Price starts from

ic-pricetag

No pricing info

Total Features

58

Features in Common

20

Unique features

  • Repair Tracking

  • Purchase Order Management

  • Maintenance Scheduling

  • Inventory Control

Functionality

4.7

/5

481

Price starts from

499

Per month

Total Features

24

Features in Common

7

Unique features

  • Sales Floor Management

  • Real-Time Updates

  • New Car Dealer

  • Activity Tracking

Common Autoflow comparisons

Autoflow logo
AutoLeap logo
AutoflowvsAutoLeap
Autoflow logo
Tekmetric logo
AutoflowvsTekmetric
Autoflow logo
ARI logo
AutoflowvsARI
Autoflow logo
Shopmonkey logo
AutoflowvsShopmonkey

Reviewers who mentioned features said:

MB
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Mike B.

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Transparency in automotive service

Reviewed a year ago

we use the digital inspections to provide transparency to our clients. It has also allowed us to provide a very consistent level of service; it is predictable for our clients. we also capture photos of the body of the vehicle to catalog any pre-existing damages.

Pros

The digital inspections, two way text communication, customer support

Cons

I mostly appreciate Autoflow, some of the set up was cumbersome, however, we were learning the system. Some features that were more difficult have been sorted out through various updates.

Vendor response

Mike ~ Thank you for the review. We're glad to hear how well our DVI is working for you and are grateful to gain you as our customer. We place a strong focus on continually striving to make the tool better and easier to use.

CW
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Chris W.

Automotive, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product!

Reviewed 2 years ago

Great product with excellent customer support.

Pros

Really like the ease of customizing the inspections.

Cons

Needs a "Saved" notification when changes are made.

BH
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Billy H.

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Autoflow will change how you run your shop.

Reviewed a year ago

Great. It has helped raise out Average Repair Order almost 300 dollars over night. Customer service is great.

Pros

How customizable the digital vehicle inspections. The fact that as we are moving from one status to another the customer is able to be kept in the loop with minimal effort.

Cons

Training 60 year old Techs to use a table was a pain.

JD
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Jeff D.

Automotive, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AutoFlow is a great add-on to your shop management system

Reviewed a year ago

Customer service has been excellent

Pros

Very professional looking and customizable DVI

Cons

Notifications can take a lot of clicks to clear

CJ
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Chuck J.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for more than just DVI

Reviewed 2 years ago

I used this for a recon shop, with little to no outside customers. But what made it perfect for me was the ability to share my dashboard with my sales department. They could track what new inventory was coming and when it would be ready. I also used the DVI to help the sales team sell the vehicle by showing the customer what was inspected, what was repaired, etc.

Pros

The ability to make tabs for all the steps in the process

Cons

The only downside I had was that it wasn't integrated into my shop management/billing program

AB
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Andrew B.

Automotive, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Bees Knees

Reviewed a year ago

I have had [sensitive content hidden] to my location a couple of times for training, I try to attend all the video calls, I love this company and I am so grateful we get to experience this awesome change for the Auto Industry.

Pros

I love the customer support, the training, and I love that the platform is customizable. The platform is very easy to use, I get to customize each and every line item in my digital vehicle inspection. This platform is seemless with tekmetric, and several other software platforms. I love the texting options as well as the automatic messages informing the customer throughout the process. Plus [sensitive content hidden] is the Bees Knees!

Cons

It took a lot of playing around for adding options to the DVI, adding recommendations, and setting up the DVI. With all the training that is done, would it be possible to share some How To Videos?

Vendor response

Thank you for your feedback on our customer support and training, which we put great emphasis on and take pride in! Glad to hear how customizable our tool is for you and its seamlessness with Tekmetric. Thank you for choosing us!

CF
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Craig F.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Inspection King

Reviewed a year ago

Has been awesome, love being able to set the inspections up how we want with the wording and recommendations we want. Adding the predefined lines saves my staff times and increases production!

Pros

The repeatability is top tier, allows the staff to have very consistent inspections regardless of who’s doing it.

Cons

The reason vehicle here does not transfer between this system and tekmetric

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John Ross B.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Really good resource for our automotive shop!

Reviewed 2 years ago
Pros

My favorite function is being able to send customers real time updates with the click of a button via text message. I also really like the ability to upload pictures and videos to each recommended item.

Cons

I have not utilized the Work Order section of Autoflow because I feel it does not integrate well with our main DMS, TekMetric. Admittedly, I have not spent much time working through it because it is not our primary method, but I've been satisfied enough with the DVI portion, which is the main feature we utilize.

KK
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Kris K.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Vastly Improved and integrated!

Reviewed a year ago

Overall I don't know how we would operate without this service at the level if production we are maintaining.

Pros

The integration into our management system has made this so much more valuable as a workflow tool.

Cons

Techflow bogs down with the slightest internet slow down (we get 250/250Mpbs service).

IF
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Ian F.

Automotive, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Almost perfect

Reviewed 3 months ago

We are currently dealing with some connectivity issues between our devices and Autoflow’s server regardless of our network/cell tower speeds, but other than this new issue, we have had a generally great experience.

Pros

Autoflow’s DVI functionality is very streamlined. Its take next to no time get our new technicians acclimated with the system. Our customers love having a digital inspection that they can review at any time after their current work is completed as well.

Cons

The current state of DVIs does not include the ability for the customer to approve or deny work needed on the vehicle without having to contact the salerep and approve/deny vocally over the phone. We wish there was the ability to do this without having to reconnect with the customer when theyre no longer on site. This would save a lot of time.

KW
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Keith W.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Autoflow

Reviewed a year ago
Pros

Autoflow makes the process of managing RO easy. From the beginning of assigning the DVI to a technician to complete an inspection. It’s also an easy process to assign jobs or rearrange them when you need to. Auto fill also makes it easy to communicate and keep your customers updated with the status of each step. Auto fluids, easy to use with new employees getting them trained on how to use the DVI incorrectly, inspect vehicles when they brought in.

Cons

None at this time. I can’t think of any features that are negative integrates well with our system makes it easy to use.

Vendor response

Keith ~ We're glad to hear how Autoflow integrates well with your system and makes it easy to use, along with keeping your customers in-the-know. Thank you for the review and for being our customer.

GW
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Greg W.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product

Reviewed a year ago

The support and product is great. We had tried a different DVI system and it wasn't as friendly to use or a support staff that went above and beyond to help work through issues.

Pros

The communication between the technician and the counter is great. We get notifications when the DVI is submitted which allows us to quickly write the repair order and send it to the client. Then we get notifications when the client has opened up the DVI which triggers us to give the client a call if they haven't already called.

Cons

What I like least is the fact that DVIs are locked down after so many uses. Doesn't matter how many times I ask for input as soon as I update our DVI, people find things that they want to be changed, and if it is after the

JT
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Jimmy T.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Autoflow Shop Management System

Reviewed a year ago

We love Autoflow!

Pros

It's difficult to pick the thing I like most because there are so many critical and highly important functions that it serves for our shop workflow as well as storage of historical data. It is vital to the success of our shop.

Cons

I am not aware of any features that would enhance the experience we have with Autoflow.

Vendor response

Jimmy ~ Thank you for the glowing review and for being our customer! We're glad to hear of Autoflow's role in contribution to your shop's workflow and success. It's why we do what we do.

MR
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Megan R.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Product

Reviewed a year ago
Pros

Texting with guests, digital vehicle inspections

Cons

Sometimes miss notifications and lots of steps to change settings

RC
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Robert C.

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Autoflow software

Reviewed a year ago

We replaced another software with Autoflow and the differences are phenominal! [sensitive content hidden] and his crew are on top of their game and the new features keep coming.

Pros

Digital inspections: they are critical to our shop. Customer service never leaves you hanging and always help us out.

Cons

None. Pretty much does what it is designed to do and does it well.

MF
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Michael F.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ease of Use

Reviewed a year ago

Its a very robust system that can do a lot. If you are willing to take the time in the front end you'll save a lot of time through out the process.

Pros

I really enjoy the ease of use and how great the customer service is. They are confident in their system and are always happy to walk me through the different features. The auto text feature, the moto visuals, and the picture and videos DVI is awesome to use.

Cons

Unfortunately it seems the apostrophe doesn't work :) specifically in DVI notes.

DO
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Dori O.

Automotive, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Service Advisor's Hero!

Reviewed a year ago

Autoflow has helped increase revenue and customer satisfaction because it makes communication so much easier . The text feature helps with contacting guests for updates especially those hard to reach customers. The inspection with the pictures and motovisuals helps build trust and helps upsell needed work.

Pros

Autoflow makes scheduling, coordinating work, and customer contact so easy. Between the workflow management features, the real time process updates, the customizable inspection templets , and all of the other user friendly features really help make the days a breeze.

Cons

When new updates are relaease there is a lag between Tekmetric and Autoflow.

EV
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Eric V.

Automotive, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bad ass program

Reviewed 2 years ago

We are solving a sales problem by utilizing the program for what it was intended for.

Pros

Digital inspection! We were using paper inspections prior to autotextme. We train our staff that this program is a sales tool, marketing tool,and a protection tool. If you utilize it correctly,and consistently it will increase your buisness!

Cons

Inyergration was not difficult. Our POS,and autotextme worked great together,and gave us plently of traing,and support. If a blank DVI could be implemented would be great,so we can track lost opoourtunities.

BW
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Brian W.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great Product

Reviewed a year ago

Improved sales. Less missed appointments. More trust with clients

Pros

Integrates with our shop software. Presents well on smart phones. Easy to use for technicians. Has history viewable from a new DVI

Cons

Could use a few ticks worked out. Support could be easier to get a hold of. Could use a button on the screen for this

Ba
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Ben and Sisc J.

Automotive, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

You've changed the way we communicate to meet the demands of today! Thank you autotext.me!

Reviewed 8 years ago

We started using autotext.me about a year ago and it has literally changed the way we communicate with our customers. We've been in business for 27 years and as technology changes, we must change with it. The methods we used in the past to communicate with our customers are no longer the most efficient or most desirable methods today. With autotext.met we no longer need to wait on hold, leave voice mail messages, or play phone tag. Our customers know the status of their vehicle at all times. From start to finish, autotext.me enables us to communicate with our customers in real time and they have the ability to communicate back. We researched other similar software companies and we couldn't be more pleased with our decision to use autotext.me. From their software to support, autotext.me offers the best communication platform, a great value, and provides outstanding customer service. We made the best decision when we partnered with autotext.me

Pros

Ease of use, customer satisfaction, customer service, and the overall value.

Cons

NA

PA
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Paul A.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great product, would be a standalone shop management suite with a few additions.

Reviewed a year ago

When it was first released we were early adopters so we’ve seen it grow and blossom into a wonderful product.

Pros

It is easy to get up and running, integrates well with shop management software, has great inspection customization options.

Cons

We use tel metric and auto flow. Would be great if one or the other had all the bells and whistles so that we could just use one for it all. But it is a lot to ask.

SL
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Shannon L.

Automotive, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Review

Reviewed a year ago

communication with customers

Pros

I like the contact with customers and being able to text them

Cons

I would like to be able to control when it texts and what it says. I find too often its too quick to text or if we accidentally hit inspection in progress there is no way to take it back as it's already texted the customer. I would like to see maybe a prompt before it texts people

Vendor response

Shannon ~ Glad that our tool helps you keep in communication with your customers. Thank you for being our customer and for your review and feedback.

AG
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Andrew G.

Automotive, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Automation

Reviewed 2 years ago

Measuring bay times and efficiency. Live Monitoring technician progress on individual service work. Easy Reporting.

Pros

Extremely useful keeping our workflow organized with precise status notifications. Robust in features and easy to work with if new features are needed to streamline our process.

Cons

Is there an option to integrate with CarFax (history) Reporting?

JW
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Jodie W.

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Inspections that sell themselves

Reviewed a year ago

No problems with Autoflow. I find it to be very reliable and informative for both the customer and for us the shop

Pros

I like being able to show the customer what we see when their vehicle is in the shop

Cons

I do not use the appointment scheduler as the one I use in protractor is catered better for our needs.

AM
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Adam M.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Very good APP

Reviewed a year ago

We have been very happy with Autoflow

Pros

Being able to change and adjust how you want to APP to work, modify settings and such.

Cons

It only allows one video per section, in our industry sometimes we need multiple videos taken of a certain section of the vehicle so we have to be clever to get the videos on the report.