Autoflow Reviews

Clean and intuitive. Very Apple/Tesla clean. Great feel to the software and back end. Makes AutoVitals look like child’s play.

Really no CONS. As a client you always want more features but they always try to accommodate.

Autoflow’s DVI functionality is very streamlined. Its take next to no time get our new technicians acclimated with the system. Our customers love having a digital inspection that they can review at any time after their current work is completed as well.

The current state of DVIs does not include the ability for the customer to approve or deny work needed on the vehicle without having to contact the salerep and approve/deny vocally over the phone. We wish there was the ability to do this without having to reconnect with the customer when theyre no longer on site. This would save a lot of time.

Easy to use easy to learn it integrates with our system very well

don’t really have any cons about it works well for what we need it for

The repeatability is top tier, allows the staff to have very consistent inspections regardless of who’s doing it.

The reason vehicle here does not transfer between this system and tekmetric

Integrates with our shop software. Presents well on smart phones. Easy to use for technicians. Has history viewable from a new DVI

Could use a few ticks worked out. Support could be easier to get a hold of. Could use a button on the screen for this

It is easy to get up and running, integrates well with shop management software, has great inspection customization options.

We use tel metric and auto flow. Would be great if one or the other had all the bells and whistles so that we could just use one for it all. But it is a lot to ask.

Very professional looking and customizable DVI

Notifications can take a lot of clicks to clear

The communication between the technician and the counter is great. We get notifications when the DVI is submitted which allows us to quickly write the repair order and send it to the client. Then we get notifications when the client has opened up the DVI which triggers us to give the client a call if they haven't already called.

What I like least is the fact that DVIs are locked down after so many uses. Doesn't matter how many times I ask for input as soon as I update our DVI, people find things that they want to be changed, and if it is after the

The digital inspections, two way text communication, customer support

I mostly appreciate Autoflow, some of the set up was cumbersome, however, we were learning the system. Some features that were more difficult have been sorted out through various updates.

Mike ~ Thank you for the review. We're glad to hear how well our DVI is working for you and are grateful to gain you as our customer. We place a strong focus on continually striving to make the tool better and easier to use.

It's difficult to pick the thing I like most because there are so many critical and highly important functions that it serves for our shop workflow as well as storage of historical data. It is vital to the success of our shop.

I am not aware of any features that would enhance the experience we have with Autoflow.

Jimmy ~ Thank you for the glowing review and for being our customer! We're glad to hear of Autoflow's role in contribution to your shop's workflow and success. It's why we do what we do.

I love the customer support, the training, and I love that the platform is customizable. The platform is very easy to use, I get to customize each and every line item in my digital vehicle inspection. This platform is seemless with tekmetric, and several other software platforms. I love the texting options as well as the automatic messages informing the customer throughout the process. Plus [sensitive content hidden] is the Bees Knees!

It took a lot of playing around for adding options to the DVI, adding recommendations, and setting up the DVI. With all the training that is done, would it be possible to share some How To Videos?

Thank you for your feedback on our customer support and training, which we put great emphasis on and take pride in! Glad to hear how customizable our tool is for you and its seamlessness with Tekmetric. Thank you for choosing us!

Autoflow makes the process of managing RO easy. From the beginning of assigning the DVI to a technician to complete an inspection. It’s also an easy process to assign jobs or rearrange them when you need to. Auto fill also makes it easy to communicate and keep your customers updated with the status of each step. Auto fluids, easy to use with new employees getting them trained on how to use the DVI incorrectly, inspect vehicles when they brought in.

None at this time. I can’t think of any features that are negative integrates well with our system makes it easy to use.

Keith ~ We're glad to hear how Autoflow integrates well with your system and makes it easy to use, along with keeping your customers in-the-know. Thank you for the review and for being our customer.

Autoflow makes scheduling, coordinating work, and customer contact so easy. Between the workflow management features, the real time process updates, the customizable inspection templets , and all of the other user friendly features really help make the days a breeze.

When new updates are relaease there is a lag between Tekmetric and Autoflow.

I really enjoy the ease of use and how great the customer service is. They are confident in their system and are always happy to walk me through the different features. The auto text feature, the moto visuals, and the picture and videos DVI is awesome to use.

Unfortunately it seems the apostrophe doesn't work :) specifically in DVI notes.

Texting with guests, digital vehicle inspections

Sometimes miss notifications and lots of steps to change settings

The integration into our management system has made this so much more valuable as a workflow tool.

Techflow bogs down with the slightest internet slow down (we get 250/250Mpbs service).

How customizable the digital vehicle inspections. The fact that as we are moving from one status to another the customer is able to be kept in the loop with minimal effort.

Training 60 year old Techs to use a table was a pain.

Digital inspections: they are critical to our shop. Customer service never leaves you hanging and always help us out.

None. Pretty much does what it is designed to do and does it well.

The ability for our customers to see what is wrong with their vehicle

Could be condensed. Too many places to put photos

Really like the ease of customizing the inspections.

Needs a "Saved" notification when changes are made.

The ability to make tabs for all the steps in the process

The only downside I had was that it wasn't integrated into my shop management/billing program

My favorite function is being able to send customers real time updates with the click of a button via text message. I also really like the ability to upload pictures and videos to each recommended item.

I have not utilized the Work Order section of Autoflow because I feel it does not integrate well with our main DMS, TekMetric. Admittedly, I have not spent much time working through it because it is not our primary method, but I've been satisfied enough with the DVI portion, which is the main feature we utilize.

Digital inspection! We were using paper inspections prior to autotextme. We train our staff that this program is a sales tool, marketing tool,and a protection tool. If you utilize it correctly,and consistently it will increase your buisness!

Inyergration was not difficult. Our POS,and autotextme worked great together,and gave us plently of traing,and support. If a blank DVI could be implemented would be great,so we can track lost opoourtunities.

The best part about this app is that it provides automated reminder texts and appointments which is pretty helpful.

The app can be definitely improved with more innovative in built features.

Ease of use, customer satisfaction, customer service, and the overall value.

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