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AutoTraker Logo

Software for managing automotive stores

(5)

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AutoTraker Reviews

Overall rating

4.9

/5

34

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.67/10

Reviews by rating

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Pros and cons

Bob provided good professional service and resolved the matter in an timely manner. It was a pleasure working with him and I will definitely call him with any future issues.
I have recommended Auto Tracker to several other shop owners and they love it and can't thank me enough for introducing them to Bob.
Great software, user friendly, very detailed and completely compatible for what we do here at our shop. Even better customer service as well.
Accidentally deleted a $6700 ticket and could not recover.
Rob and the guys are alway there to help if there is a problem.
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34 reviews

Recommended

SH
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Susan H.

Hospital & Health Care, 51-200 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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It is what it is

Reviewed 2 years ago

Simple easy way to get information, but thebold saying is true you get what you pay for.

Pros

Fir what it does its effective, won't blow your mind but will get the job done.

Cons

Not very easy to navigate a d find that it can give inaccurate information.

DS
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Debra S.

Automotive, 51-200 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Still comparing but like it so far

Reviewed 6 years ago
Pros

Simplicity of the program but it does not have all the functionality I am used to at a OEM dealership, different with BHPH Lots

Cons

Still in the researching of this now, but did like it all.

YG
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Yemane G.

Automotive, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AutoTraker is the best software in todays technology I use them more than12 years, great people

Reviewed 7 years ago

great software there is no question.

Pros

autoTraker along with affiliates gives us the capability to manage and track our customer and service histories and print professional invoices.

Cons

scan licence to check VIN no more hand writing, integrate with all data,reartime, reminder, declines job, estimate inventory easy to use and more.

DE
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David E.

Automotive, 1-10 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I've used auto traker since 1997 and i never thought of using anything else.

Reviewed 7 years ago

It show me how to treat my customers in a way they know i care about them and service their vehicle in a professional manner.

Pros

This product does it all. It keeps me in tune with all my customers and vendors. It has all the reports to make educated decisions on course changes for profitability. Service reminders are the best key for customer retention and sales growth.

Cons

No cons were added to this review

EC
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ERNIE C.

Automotive, 1-10 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GREAT PROGRAM

Reviewed 8 years ago

ALWAYS THERE FOR HELP ! HAVE BEEN USING THEM FOR YEARS. IF THERE EVER IS A PROBLEM IT'S FIX RIGHT AWAY.

Pros

No pros were added to this review

Cons

No cons were added to this review

NP
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Nick P.

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Best POS auto shop software

Reviewed 8 years ago

Great software very easy to use. Back office support is there ever time it's needed. Even though very rare its good to know its there. Thank you

Pros

No pros were added to this review

Cons

No cons were added to this review

HP
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Hugo P.

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Excellent service

Reviewed 8 years ago

Bob provided good professional service and resolved the matter in an timely manner. It was a pleasure working with him and I will definitely call him with any future issues.

Pros

No pros were added to this review

Cons

No cons were added to this review

FH
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FRED H.

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Great program

Reviewed 8 years ago

This is a great company always thinking to better the product. They always get input from the field to improve Rob and the guys are alway there to help if there is a problem

Pros

No pros were added to this review

Cons

No cons were added to this review

pC
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petru C.

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great experience

Reviewed 8 years ago

great experience. the team is very helpful. system ease to work. customer support really quick response. amazing software. BOB IS THE BEST

Pros

No pros were added to this review

Cons

No cons were added to this review

DM
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David M.

Automotive, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Saved time and trouble

Reviewed 8 years ago

Accidentally deleted a $6700 ticket and could not recover. Bob was able to bring back the whole ticket and saved me at least 30 minutes of time. The staff has always been great at solving problems (even self induce by me). Thanks

Pros

ease of use and support

Cons

nothing

PN
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Paul N.

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outstanding product

Reviewed 8 years ago

I have worked with and tried several other shop management software products but found Autotraker to be the best overall. Their ease of use and from the customer tracking to inventory control to daily and quarterly reports, the products makes tedious tasks very simple and quick.

Pros

No pros were added to this review

Cons

No cons were added to this review

jr
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jobanni r.

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The program is user friendly. Extremely intuitive.

Reviewed 8 years ago

This program can be tailored many different ways that benefit the user. The range of options that are provided when completing a task allows the user to make it personal.

Pros

No pros were added to this review

Cons

No cons were added to this review

TB
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Thomas B.

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The name AUTOTRAKER says it all, its a true traker of all your priceless data!

Reviewed 8 years ago

We started using Autotraker in June of 2006 and have had very great experience to date. The flow of the software is fluid and common sense of how customer, repair order and vehicle tracking should be in my opinion. When I need history of any data of any kind I have entered, its at my fingertips as fast as I can type. The reports are unlimited for what you need in today's real world of doing business....

Pros

No pros were added to this review

Cons

No cons were added to this review

SS
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SEAN S.

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BEST AUTOMOTIVE SHOP WRITING SOFTWARE I HAVE USED IN 20 YEARS !

Reviewed 8 years ago

WE STARTED USING AUTOTRAKER PLUS IN 2004. NOT A PROBLEM SINCE 2004 AND TOP NOTCH SUPPORT. THE SUPPORT IS THE BEST THING ABOUT AUTOTRAKER LOVE THE REMINDER SYSTEM AND HISTORY FUNCTIONS. THESE GUYS MAKE ME LOOK GOOD

Pros

No pros were added to this review

Cons

No cons were added to this review

RM
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Richard M.

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Great Service Writing Program

Reviewed 8 years ago

I started my own auto repair business in 2000. I was introduced to Auto Tracker at a Long Island Gas Retailers Association trade show. After being given a demo, I decided to try Auto Tracker at my shop. I have been using it ever since. The program is very user friendly and has everything i need to run my business. Bobby and his team are always there for us whenever we have any problems or questions. I would highly recommend this program to any auto repair facility.

Pros

No pros were added to this review

Cons

No cons were added to this review

AG
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Anthony G.

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100 % positive experience with the program & the staff !!

Reviewed 8 years ago

I love my Auto Trackers software package. I allows me too keep track of my business, and for ease of billing & for the ability to easily mail out service reminders !! My track record for response from average of every 10 mailers sent out has be 4 to 5 calls for appointments (That's almost 50 % !! Keeping tack of my inventory & flexible pricing options for labor & parts is excellent. Bob Barsony (the owner) has always made himself available and has, over the years, been exceptionally helpful considering when I first started with Auto Tracker I was not at all computer savvy ! I have recommended Auto Tracker to several other shop owners and they love it and can't thank me enough for introducing them to Bob.

Pros

No pros were added to this review

Cons

No cons were added to this review

RB
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Robert B.

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Easy to use software.

Reviewed 8 years ago

Easy to use software, We do all our billing and estimates with this software, now we can even send our bills, estimates and service history through e mail. Great customer service.

Pros

No pros were added to this review

Cons

No cons were added to this review

gh
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george h.

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exceptional;easy to use;

Reviewed 8 years ago

all pros;we have used auto traker since January 1999;aaa plus prouduct;could'nt have a better prouduct;keeps getting updates to keep up with the automotive industry;bob barsony is exceptional ;understanding with any questions you may have;if you were to grade this prouduct;i would give it a 10 out of a possible 10;no other program comes close;thanks bob

Pros

No pros were added to this review

Cons

No cons were added to this review

re
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rickie e.

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The program always works

Reviewed 8 years ago

I've been using AutoTracker since 2002 and it's been reliable, easy to use and has a lot of useful features. Great customer service, they always answer the phone and answer my questions with great support.

Pros

No pros were added to this review

Cons

No cons were added to this review

RC
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ROBERT C.

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First Class

Reviewed 8 years ago

We use the Autotraker product for 20 + years....... with no issues. This product cannot be beat at any price and reporting 2nd to none.

Pros

No pros were added to this review

Cons

No cons were added to this review

AS
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AMAN S.

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I LOVE USING AUTO TRAKER!!!

Reviewed 8 years ago

THIS IS BY FAR THE BEST SOFTWARE I'VE USED IN MY AUTO REPAIR SHOP. THE PRODUCT WORKS AWESOME, CUSTOMER SERVICE IS BEST. ITS VERY EASY TO USE.

Pros

No pros were added to this review

Cons

No cons were added to this review

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chris f.

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Nothing but positive. Been using it for years.

Reviewed 8 years ago

Great software, user friendly, very detailed and completely compatible for what we do here at our shop. Even better customer service as well. The guys are knowledgeable and extremely helpful. Highly recommend.

Pros

No pros were added to this review

Cons

No cons were added to this review

TL
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TONY L.

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Nothing short of amazing!

Reviewed 8 years ago

There really are nothing but great things for me to say about this software. Bob and Lou have helped me through the years dating back to when I first opened up and have always been extremely helpful. As far as software goes, AutoTraker is top notch. It's easy to use and very adaptable to your needs. I would highly recommend them to anyone.

Pros

No pros were added to this review

Cons

No cons were added to this review

NP
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Nick P.

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Great very user friendly

Reviewed 9 years ago

I have been using the software since 2008. Very user friendly, we have 3 tire and auto repair shops. New user find it easy to learn. Would recommend

Pros

No pros were added to this review

Cons

No cons were added to this review

TS
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Tim S.

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Very user friendly- Simple and effective- Great for small or large business operations.

Reviewed 9 years ago

I have spoken to other business owners who use different software and turned them onto AutoTracker and have been very happy since. I like the simplicity of filing. You cant forget the team working hard behind the scenes! They are always helpful and pleasure to deal with.

Pros

No pros were added to this review

Cons

No cons were added to this review