Most popular features of all Retail & Consumer Services apps
21 reviewers had the following to say about baxus's features:
I have found reports and general use functional and practical
Pros
I found this software very easy and efficient to set up.
Cons
The separate phone number for the reminder text messages confuse customers.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
From tracking stock levels, taking bills, recording client info, reports to scheduling appointments
Cons
Text message length is limited. No option to send either a text or email individually. Once a booking is created it will not have confirmation details updated if you then update confirmation details (if you edit the confirmation message for any reason, I actually moved premises and had to go through and delete and rebook each individual appointment, time consuming and should have been unnecessary)
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
im satisfied with baxus as it is an easy software to use, i dont need anything too full on at the moment and although there are certain things that have made working much easier and quicker with other software companies i dont think they are necessary (just something that would be good to see improved)
Pros
The software is easy to use, has everything you need to run your salon sufficiently.
Cons
make it easier to find colour history when clicking on a clients appointment. maybe having their colour history on the left hand side as well.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pretty good
Pros
Keeping track of sales and how clients pay so I can get my weekly totals accurately
Cons
Would like to print off end of week totals , and clients history is an easy click
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
I started with Baxus only 5 months ago and since joining up with them my sales are a lot more controlled and less room for mistakes and under charging.
Pros
easy to use and its in the cloud so available 24/7
Cons
stock needs more reports and needs a "time Clock" for staff.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering baxus
super friendly and very approachable staff that are very helpful
none
Pros
Easy to use and simple, good pricing. everything was really easy to set up and we were looking forward to using the system.
Cons
The system failed to issue notification on new booking.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi Dominika
Thank you for your review and your positive comments about the system and pricing. We are incredibly sorry for the experience you have had with our support. We don't want any of our customers to have experiences like this and we understand your frustration. I believe someone has since been in touch with you. Unfortunately, baxus doesn't send notifications for new online bookings, however, the booking does appear as a highlighted message within the appointment book. We have created a feature request for new booking notifications so it may be added in the future. We have also taken your feedback about our support on board and endeavour to do better in future.
Thank you,
Anna
Less no shows, more repeat clients and helps staff remember clients history. Highly recommend to all salons.
This is a business that listens to its users with suggestions for different reporting tools taken on board and implemented.
Excellent! Customer service is very supportive!
Pros
The price was what first got me. The easy and convenience of booking in clients and confirming bookings all without me having to worry.
Cons
It’s so easy to use!
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
I love it that my customers get reminders the day before, this reduces the “no shows”.
Pros
It’s easy for my business and easy for my customers to use.
Cons
As a dog grooming salon I would like fields in the bookings to show on the colander for the dogs name and breed
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I love baxus. Easy to use and good for my self employed salon
Pros
Easy to use, cost effective, automatic txts able to be sent at different times
Cons
Client profiles don’t update all appointments when you update their client info so if you add a cellphone number after you have created appointments it doesn’t add it.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
It should be great if there were a few more features related to the customer data base.
Pros
There is always customer service help when you need it.
Cons
Some things are quite basic what you can and can't do. There always seems to be an odd glitch in the system. But like I said it is a cheaper programme so to be expected.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Good. There was a fault once and they new about it straight away, sent a message out saying they are fixing it. I was happy with that. Problem resolved quickly. Needs improved features but they are constantly improving so it will come.
Pros
It is a good salon software that is easy to set up yourself
Cons
Not really mobile compatible, although I do use it only off my phone.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
We have been using Baxus for almost a year now, it is user-friendly and simple to explain to new users. The Customer support they offer is phenomenal and as a young company, they are always adding new features.
In all I am delighted with this service. Keep up the good work.
Pros
I find this system easier and more functional than any other I have used in the past.
Cons
Occasionally we have had no internet access in salon therefore I have to access through my mobile which is a slight pain also I still have clients replying occasionally to their text reminders both of these are through no fault of Baxus.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
makes my job so easy. My new staff member taking longer to use but he has never used a computor
Very good
Pros
It's good value and very easy to use.
Cons
Honestly nothing. Maybe one thing is to be able to add a permanent lunch break in my diary instead of Having to do it on each day
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
It is very easy to navigate with either a computer or phone and it has everything i need for my business
Cons
Nothing. I really like all the features
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
its easy to use and when you do run into a problem the helpers are always there and happy to help
Cons
sometimes i find it won't cash up on me and then you look later and it has
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
As a boutique clinic I am very mindful of our out goings. When Cathy from Baxus came into the clinic and showed me the software and told me the costs and the fact there are no contracts I was sold. They did the information transfer for me and I was then up and running. Ive gone from paying $230 a month for software to paying $4per week with txt messaging costing half the price. They offer a 30day free trial, so you've really got nothing to loose by trying it!
Pros
I have found it easy to navigate my way around, very user friendly.
Cons
Honestly there really are no cons about the software.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thanks Demetria! Good to hear you're loving using baxus :)
