BloomNation Reviews

EVERYTHING! This is truly a site for florist AND our clients. Wire services have destroyed the trust between florist and clients, Bloomnation had helped repair the trust by adding tools, like Bloomsnap, to show our clients what we can do with a full value. They help with marketing, offer a full POS system, invoicing, delivery tracking and more! We have noticed as they keep growing and improving the site, we grow too!

the bugs! I know it's a work in progress... we will get there. and I would love to see the auto disable for our catalog once our arrangements have sold. Maybe a counter that will count down and once the last arrangement sell its auto disabled.

Since becoming a Bloomnation florists in 2013, we have increased our sales and manage to stay ahead of the competition every year after that and I think It is because of the control I have over the website retail contents and my photo upload to easily and constantly update products for each season.

Although change is good I am a person who likes to keep things the way they are, specially if it is not broken. However Bloomnation is always making thier software better with many improvements and each time I want to complain about it, however once I get used to the new system, it always works out for the best.

The ease of use. You can put an arrangement on and take it out with ease.

There isn't much-- would like to see some different drop down menus, but that really isn't a reason to dislike.

I love the team, especially our Service reps. I also like their integrity and values. Finally, to get started, I like the model of a % off sales, rather than upfront costs.

Seems like they are understaffed at this point and service times can be delayed at times. Also, not having full control of our credit card processing.

Nothing actually. It was relatively easy to use for the basics.

Anything beyond basic was too much for their inadequate customer service and "support team". They don't answer the phones. You leave a message or send an email and they will eventually get back to you. Typically 12+hours later. Issues never resolved. The latest experience was enough for me to cancel my partnership with them. I'm done.

The website design and back end interface is easy to use

No one helps you, you can’t make any changes on your own to design, customer service can’t ever help you and everything is a ticket which never gets back to you You can’t stop taking orders without closing your entire business down

Since I started using this eCommerce platform, I have noticed a significant increase in my page visibility, which has been a really positive change. I feel more connected to my clients and see growth in my business.

What I liked least about this e-commerce platform is the actual cost, which turned out to be higher than what was initially indicated to me. The 10% commission that was initially mentioned appeared to increase over time, creating some uncertainty and discontent regarding the clarity of the pricing structure.

Nothing. They were convincing to get you to sign up.

Lack of up front knowledge. I had to figure everything out by myself when I noticed things weren't working.

We loved the pricing schedule, the website design and the ability to manage catalog ourselves. We loved the tech team at the beginning as they were very responsive and agile. ZIP-based delivery charges

The lack of customization is getting more and more of an issue. The POSand reporting have not been upgraded in 2 years and we fear they will be frozen as is despite all the flaws. No customizable holiday pricing (flat increase/decrease across the board for period of time), no customizable catalog based on dates, it is in or out. Marketing seems to be mostly in LA/SFO and NY area. All customers from BN were based in these cities (we are Houston-based).

I like that I'm not forced to pay a monthly fee. I was told over the phone that there would only be a 10% commission but it does seem higher than that. I like the look and feel of the website and that there is a florist to florist wire out available.

The price was higher than promised. I would like a little more control of the website design. The catalog is very slow in uploading new products at times.

Relatively simple to get up and running, it provided us with a way to sell online which we didn't have before.

Some of the photos provided seemed a little dated, so to get started it was frustrating until we were able to provide our own.

Allows each florist to feature our own designs, along with stock photos, if desired. Very easy to add your own images. Reasonably priced, considering what the site does for the retail floral shop. I considered all aspects, such as ease of building the site the way I desire it to look to my customer. Bloom Nation pays the fees for credit card use, they keep us very visible on the internet, they reach out to my previous customers with reminders at holidays, change my header seasonally, allow me to create offers, and watch my back when orders are placed. This program is basically free of charge to get started, which appealed to me, as well as no timed contract. A reasonable percentage is taken from each order. So the more you sell, the more they make. It works in tandem because they work extra hard for us. My customers have shared comments such as " your website is easy to navigate, and represents your style". This is invaluable! I, too appreciate the young aspect of floral creativity and Bloom Nation's insight is "spot on" to the next generation of floral customers. PS: a former Teleflora website owner. Jump in, you won't be sorry!

Customer service is a bit slow on making changes if I need support. However, this really isn't a software issue. Also, should your community only have one zip code, such as mine, the software does not allow a way to up-charge on farther away and rural route destinations, for delivery fees.

We switched to a Bloomnation website a few years ago. It was a risk but I was looking for something different. The entire process was simple. We had photographs taken of about 40 custom designs and as soon as our website went live we saw an increase in sales. Our Bloomnation site helps us stand out from the crowd. The support is really professional, quick, responsive. When we ask for something on our site there is a 24 hour turn around on our requests. Editing product is simple. We add custom designs every week and are able to switch products up easily. We switched to Bloomnation and our sales took off!

I would like to be able to edit my header on my site. I wish we could add seperate cut off times for different days of the week - we close early Saturday so I set my cutoff time at 1pm for the entire week but I would be able to add an additional hour if I had the option for different times for different days There isn't a way to separate designs you will never activate again because of product or style so they clutter up your disabled design area. There should be a place you can move these designs to to keep your disabled designs less cluttered. I was underwhelmed with the AdWord service and was really disappointed that I did not have direct access to the AdWord account to see exactly what was happening

Customer marketing and information saved is helpful

Being able to edit delivery information to a time later

Very helpful support staff .

Can't make many changes quickly.

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